Park Royal Mazatlan

AAA Inspector Rating
8.7
Pleasant
53 Guest Ratings
Blvd Sabalo Cerritos No. 3110, Marina Mazatlan
Mazatlan, SI 82100- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room2.9
Bath2.9
Public Areas3.6
AAA Inspector Notes
The resort's stunning beachfront location and bright, contemporary décor attract beach lovers in droves. Guest rooms are large and provide striking views of the azure ocean and spectacular sunsets. Meets AAA guest room security requirements. Smoke free premises. 90 units, some two bedrooms and efficiencies. 18 stories, exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Oceanfront. In Marina Mazatlan District. Blvd Sabalo Cerritos No. 3110, Marina Mazatlan 82100 (Blvd Sabalo Cerritos No. 3110, Marina Mazatlan).
Pool
heated outdoor.
Dining & Entertainment
restaurant, also, Los Candiles Restaurante, see separate listing, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room, spa.
Guest Services
valet laundry, room service.

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 53 guests
Showing reviews 1 - 5 of 30
6.7
Efrain
Pleasant
review category group of friends
08-26-2017
Pleasant
Pros:
Cons:
5.0
Irene
Fair
family with young children
08-04-2017
False advertisement, hotel extremely overrated...
Pros: Breakfast buffet, although I don't know what the cost was since the manager compensated us for not giving us the type of room we reserved. Buffet was great, green juice was refreshening and chilaquiles and fried bananas were tasty.
Cons: Reception desk was extremely slow, I had emailed property and informed them I would be arriving early, no response. Arrived at 2:15 Paid for rooms and was not informed they did not have my junior two bed suite until I returned at 4 pm to pick up keys. After speaking to manager he promised me the second two bed junior suite for the 2nd night. To compensate the inconvenience of having to have my son sleep on the floor he offered two free breakfasts. Junior suite we were given, room 306 did Not have wifi connection, dead spot. Toilet water ran all night, AC stayed at one temperature, could not be adjusted. Ice machines were empty by early afternoon, only one of the three elevators worked. People were walking to Oxxo down the street to get ice, I will never stay at this hotel again!
5.0
Anabel
Fair
young couple
07-29-2017
Passable
Pros: Liked the pool area eventhough it shade area is a little small and they close it at 9. Wish they kept it open until 11.
Cons: Customer service, elevators got stuck often and only 2/3 were working, room was not cleaned 1 night and cleaning is crew doesn't meet expectations, there was also 1 bug and small butterflies in room,also had minor issues with remote control and tv and keys tend to deactivate.
9.2
Mercedes
Wonderful
family with young children
07-18-2017
Superb
Pros:
Cons:
9.6
Umesh
Exceptional
family with young children
07-13-2017
Exceptional
Pros: Jaccuzi near the window
Cons: We had to ask for bah towels in room multiple times. those were not kept for 2 days and not changed for 1 day.
Showing reviews 1 - 5 of 30