Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This luxurious beach resort has sumptuous public areas and an enormous three-tiered pool area. The guest rooms exude obvious refinement and spectacular views. The spa is the finest I've seen anywhere. Some suites offer whirlpool tubs.
Meets AAA guest room security requirements. Smoke free premises. 378 units, some two bedrooms, efficiencies and kitchens. 2-4 stories, interior corridors.
sauna, hot tub, steamroom, fishing, snorkeling, tennis, recreation programs, health club, spa.
valet laundry, room service, child care, area transportation-Pueblo Bonito Mazatlan.
check-in 4 pm.
OVERALL GUEST SCORE
Based on Ratings from 50 guests
Showing reviews 1 - 5 of 19
Beautiful grounds, and the hotel was stunning.
Cons: Situated way too far from town. Very isolated.
We had a great stay. Everything was perfect and the shuttle bus to their other property is a great way to get into Mazatlan. We had a wonderful weekend getaway and the price we paid for such a wonderful property could not be beat.
Pros: Beautiful location and well maintained
Cons: Far from town
Amazing! Can't wait to go back!!!
Pros: Such a relaxing trip. Beautiful gounds and pools.
Cons: A little far from town and an expensive cab ride from airport. $40 usd
Pros: Staff are great, especially at the spa and Kelly's. Bohemian nights ( guitar music)at Kelly's Bar. Expansive grounds. Free Shuttle into town.
Cons: All Inclusive drinking ruins the atmospherePrices in the deli are outrageous, no price tags on food items, 3-4 times more than at home. Timeshare sales annoying.Timeshare sales
Pros: I would like to say there was something special about this hotel but that would be a true lie Absolutely nothing comes to kind regarding this crummy hotel!!
Cons: THIS IS NOT A 4 STAR HOTEL 1. The rooms smell! it was so humid in the room you could tell Mold was growing-Air was on! 2. I slept something sharp below the sheets. 3. After complaining to Esmeralda, I was told somone would contact me no one ever did!
excellent, could be outstanding with...
Pros: It was very clean, the location of our room was perfect in front of the pool with a balcony perfect located.
Cons: I was expecting to have a fair quantity of sea food options, unfortunately, the options were so limited. The quality of liquors included on the all inclusive package was too low (as an example, whiskey quality was too bad and tequilas were too limited).
Pros: All staff (except front desk at lobby) was extremely helpful and friendly. Quick service
Cons: Staff at the front desk lobby was unfriendly on several occasions. Not a very warm welcome when we got to the hotel. Could have used a welcoming tour. The female at the desk just gave us our room keys and said enjoy with a stern face
Pros: Property is beautiful.
Cons: It's too far from the malecón and Centro. House keeping only does the bed doesn't even sweep it nop the room. Staff was very rude.
Our favorite vacation spot!
Pros: Resort is beautiful but rooms need updating. We moved twice, 1st rm had mold, smelt bad, 2nd was nice but recommended by bellman to get a better rm with a view.Enrique went above and beyond! Staff makes up for any flaws!
Cons: Rooms are beautiful but getting outdated and smell musty.Hopefully on our next stay, we'll be in a renovated rm.
Pros: the grounds were beautiful, it was like being in a tropical paradise.
The pools were amazing and the staff were very nice.
Cons: The food was a disappointment. The website lists 10 restaurants to choose from, however there are only 3 on site.
We chose the all inclusive package, but as the resort has non all inclusive guests, it was a little weird and we felt nickled and dimed (example room service was an additional $4US per order).
Front desk staff does not...
Pros: The kindness of the staff at the pool
Cons: Cold welcome at check-in. To wait 3.5 hours to get to the room. Not received the room that was booked. The room received was not of the same standard as the one booked. Being pushed to meet the ladies in charge of selling the time-sharing, all rooms facing the North: sunbeds on the terrace where the sun never shines: useless.
Pros: The property os beautiful
Cons: The quality of food could be better.
Enjoyed my stay, Excellent Staff,...
Pros: The staff Were excellent, very courtious and friendly, the unit was spacious and clean
Cons: Booking was confusing & took time to confirm it.Too much Wall on Balcony, obstructing the Views
Enjoyed my stay
Pros: The staff Were excellent , the unit was clean
Cons: The booking was little confused
This is a must stay...
Pros: loved everything the staff was super helpful and friendly!
Cons: the pool could have been a bit cooler in temp
Deficient cheking in, poor sleep...
Pros: The spa is wonderfull excelent massages, excellent sunday brunch.
Cons: The check-in process is terrible, it took them ages to locate my reservation and even then it took them a lot of time to check me in, overall since they started (after about 25 minutes of waiting) it took them about 40 minutes till they gave me my key and I could finally go to my room. ( this slow process of checking in happened the 3 times I stayed in this hotel)
Also the guest next room to me were really loud having a party practically and shouting and singing with really loud music, I called the reception 5 times from 11pm till 4am and I know it is not their fault but still I had very little sleep and my kids kept waiking up, so if you get one of these neighboors I can practically garantee you wont have a good night sleep.
Pros: My wife and I love to play tennis. Roberto is the local tennis Pro. He made our trip worth every penny.
Best food preparation I've experienced in Mexico....
Pros: Cheap, great pool and very accommodating staff. I heard the Spa was excellent, but did not personally attend.
Cons: Disorganized at front desk, pressure to attend timeshare presentations. The town is just so so. Beach was basically washed away.