The beautifully appointed property offers several room styles for guests; upper-floor Charleston rooms offer city views, while terrace rooms have patios, larger executive rooms and two-room suites. The property is located in downtown's shopping and dining district and features an array of amenities and services that will satisfy business travelers and vacationing families alike.
Smoke free premises. 166 units. 6 stories, interior corridors. Accessibility (Call).
Pros: The lobby is gorgeous! The staff was awesome, every person I spoke to was gracious and pleasant.
Cons: We had a king room that was average with no view.
5.0
Anonymous
Fair
08-11-2017
Pros: Location was great. Bartender was also very nice and attentive.
Cons: Front desk didn't make you feel welcome when we arrived. They didn't even tell me what kind of room I was getting or explain any of the amenities available.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room was great and right downtown. Easy walk to history, water, and bars. The hotel bar was convenient as well as reasonably priced. Parking was peanuts for valet, which is a huge plus when compared with similar hotels in other cities.
Cons: No mini bar.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location along with the price paid. Also, the staff were very courteous and informative.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel is in a great location. We parked across the street in the parking garage which has reserved spaces for the hotel and we never used the car after check in, everything was in walking distance. Nice and clean and the room was good size.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Within walking distance to everything!
Cons:
9.2
Verified AAA Guest
Wonderful
07-11-2016
Pros: The hotel is centrally located, the staff friendly and willing to help. The hotel was clean and well appointed.
Cons: First there is no parking available that is free notwithstanding your stay at the hotel. Parking is across the street which you can park yourself or have valet parking. Either way parking is in addition to the room charge at a minimum of $16.00 per day. When you park you use your room key which is then billed to your account which the hotel then puts a hold on your credit card which they do not tell you about nor do they get your permission to do so. The hold on your account is in an amount that is greater than the amount of your parking and ,therefore, the hold is for several days before the balance above your parking charge is released. Upon arrival I am told after getting to the room and setting up the computer that internet is not free. I can get internet at McDonalds free, this hotel wants to charge you $12.95 per day unless you join Marriott Rewards in order to get free internet. I don't need or want to join anything more to get additional advertisements, emails, solicitations in the mail, etc. I was not enamored by the hotel experience and felt more could have been offered for the price charged.
9.6
Anonymous
Exceptional
08-15-2017
The friendly attitude of the...
Pros: The room was clean and decorated very modernly. All members of the staff were friendly and seemed to make every effort to make the stay pleasing in every way.
Cons: I actually can't think of any recommendations for improvement!
9.6
Anonymous
Exceptional
08-15-2017
We will return.
Pros: The staff, the room and the bathroom was excellent
Cons: The view but that's not a problem because the location was excellent. The parking was not clear when I was booking and I had to call the hotel for details and location of parking.
10.0
Anonymous
Exceptional
08-03-2017
Exceptional
Pros: The hotel was modern, high quality, clean, friendly staff, and very welcoming. The shower was amazing!!
Cons: The toilet paper holder was broken and the room shouldn't be rented like that. The room had an adjoining door and the people in 409 woke us up at 2:00 AM.
9.6
Anonymous
Exceptional
07-23-2017
Exceptional
Pros: Its beautiful
Cons: Restaurant was not available. And payed same price
10.0
Anonymous
Exceptional
07-17-2017
Great location
Pros: Everyone friendly and accommodating.
Cons: Late check in
9.2
Anonymous
Wonderful
07-06-2017
very nice hotel
Pros: Friendly staff and very good air conditioning. Beautiful and well located.
Cons: Expensive parking
3.3
Anonymous
Poor
06-29-2017
Poor
Pros:
Cons: waited over 15 minutes to be able to check in with nobody around
10.0
Anonymous
Exceptional
05-25-2017
Perfect in every way
Pros: Loved everything about the hotel. Location was perfect. It was so nice getting complimentary breakfast every morning and also cocktails in the evening.
Cons:
10.0
Anonymous
Exceptional
05-25-2017
Great location, walking distance to...
Pros: Location to everything. Setting up excursions was easy. Very helpful staff!!
Cons: No bar. I know you are remodeling.
9.6
Anonymous
Exceptional
04-17-2017
We had a wonderful stay...
Pros: Breakfast was good the staff was extremely friendly
Cons:
9.6
Anonymous
Exceptional
04-16-2017
Had a great stay!
Pros: The hotel was very modern, clean, & comfortable. Also, the location was great - an easy walk down Meeting Street to the market, restaurants, & all the key sites of historic Charlestown.
Cons: The attached bar/restaurant was closed down, I think to be remodeled soon. However, the hotel offered free continental breakfast each morning to make up for the "inconvenience". There are so many great bars & restaurants within easy walking distance that we didn't mind at all, so the free breakfast was a nice surprise.
6.7
Anonymous
Pleasant
01-03-2017
Good experience as usual,but should...
Pros: Location,staff friendly
Cons: Construction was going om,was not informed prior to booking,
9.6
Anonymous
Exceptional
12-06-2016
Exceptional
Pros: Location
Cons:
7.5
Anonymous
Good
12-05-2016
Will go back
Pros: Staff responded best they could when we arrived to find we had room with king bed.
I specifically asked for double beds due to fact my daughter was traveling with us for her 21st birthday. The hotel only had king beds left. So do assist, we agreed to roll out bed. Staff provide a credit to my account and had a bottle of champage for our Birthday girl and the troubles.
Cons: Communication between Booking.com and the hotel itself.
Also, booking.com employees always very courteous. I encounter one Renessiance employee when calling hotel direct, very curt and unhelpful. However, the desk staff was quick to help in the circumstances.
10.0
Anonymous
Exceptional
09-07-2016
Wedding Night Bliss
Pros: The bed was amazing and the food was superb. The staff was accomodating, friendly and all around great!
Cons: Nothing
7.1
Anonymous
Good
08-04-2016
Great location and staff but...
Pros: Friendly staff. great location.
Cons: No free WiFi in rooms had to pay for it. No free parking had to pay for it and not Friendly attaintees .Room needed updating and detailed cleaning. Bar area floor needs maintenance.
10.0
Anonymous
Exceptional
07-12-2016
Great service, and clean. Great...
Pros: Breakfast was very good and fairly priced as was dinner. Staff was very friendly, knowledgeable of the area and professional. I recommend the hotel and would stay there again, Great location.
Cons:
10.0
Anonymous
Exceptional
06-01-2016
Great property warm friendly staff...
Pros: Close to Market
Cons: Lack of drawer space in new rooms
8.3
Anonymous
Very Good
05-29-2016
Super location!
Pros: The total hotel decor and location was fabulous. The Barony Tavern was exceptional. The staff service was outstanding!
Cons: My bed pillows were too high need low options as well. The AC had to be used at all times because then the room was stuffy upon entering but then it would go away.
7.5
Anonymous
Good
05-26-2016
Good
Pros: Bed was comfy. Room was clean
Cons: Wifi and parking are not included in the price
10.0
Anonymous
Exceptional
05-11-2016
What was a last minute...
Pros: The staff, from the valets to the barman were outstanding.
Cons:
4.6
Anonymous
Disappointing
05-04-2016
Bad bed, bad food, bad...
Pros: The location and the friendly bellman were the best part of a bad experience
Cons: Our huge room had a queen Murphy bed instead of our requested normal king bed. No effort was made to change our room when we complained. The desk person's attiude was "take it or leave it." Food in the restaurant was extremely salty and service very slow. The bartender couldn't make a Margarita.
9.2
Anonymous
Wonderful
05-03-2016
Superb
Pros: Room was comfortable and the hotel was close to the historic district.
Cons: The cost was very high compared to what we normally pay for a hotel room.
9.2
Anonymous
Wonderful
04-27-2016
Superb
Pros: Seating area around the roof top cool. Bedding was really comfortable.
Cons: Hot tub or maybe the pool be heated. Parking.my view was the top and backs of buildings-no view
10.0
Anonymous
Exceptional
04-04-2016
Exceptional
Pros: The staff were all friendly, beds were comfortable, the location was great and we liked that there was a bar and restaurant in the lobby.
Cons:
9.6
Anonymous
Exceptional
03-26-2016
Exceptional
Pros: The room was lovely--spacious, comfortable, and nicely designed.
Cons: If you could have communicated with Booking.com, with whom I booked your hotel, you could have told me that my credit card had been declined. As a result, you had no room for me the first night of my reservation.
9.6
Anonymous
Exceptional
02-02-2016
We have stayed here many...
Pros: > Very comfortable living quarters
> TV included many sports channel's and especially liked the golf channel
> perfect location
> great breakfast
> very friendly staff
> doormen are on the ball! (Mr. Bill was great)
Cons: all good! However, suggest better incentive to returning customers in terms of pricing.
8.3
Anonymous
Very Good
02-01-2016
Great location, convenient to shopping...
Pros: This was a great location, only 2 blocks from store visit the next morning. staff was extremely helpful.
Cons: leaving the area
10.0
Anonymous
Exceptional
12-22-2015
Terrific place to stay
Pros: Historical hotel which has been very well preserved and updated to perfection. Every detail in the room was pwrfect.
Cons:
9.2
Anonymous
Wonderful
11-29-2015
Superb
Pros: Barony tavern was nice and relaxing.
Cons:
10.0
Anonymous
Exceptional
11-03-2015
Exceptional
Pros:
Cons: no room service for coffee
6.7
Anonymous
Pleasant
11-03-2015
Rennaisance Charleston Falling short
Pros: The location is excellent for my purposes.
Rooms are well outfitted and comfortable. The staff is extremely pleasant and most helpful.
Cons: NO room service. This was my third or fourth visit to your facility. I have always utilized your room service. I called the front desk when I could not find the RS menu in my room. New Company in the kitchen so no service?? I would not have booked if I had known in advance.
7.5
Anonymous
Good
10-28-2015
Good hotel in the heart...
Pros: Friendliness of staff. Well supplied bathroom.
Cons: Bar tender was not very knowledgeable.
Location of room, directly over bright lights shining on flags. I am a very light sleeper and especially lights bother me. The room had very good black out curtains and we were only staying one night, but otherwise I would have asked to change rooms.
9.6
Anonymous
Exceptional
10-03-2015
Beautiful but pricy...
Pros: I liked the location. It was close to everything downtown but not so close that you had a lot of noise.
Cons: No room service and no late night service. They close the kitchen at 12 pm.
9.6
Anonymous
Exceptional
09-29-2015
Amazing Hotel - Great Staff...
Pros: Location was amazing...backs up to the main beginning of King Street. The hotel had extra add ons that made it special. Live piano in the lobby each evening. Free specialty cocktail in the evenings for guests, water bottles outside for you to take when needed. Valets were amazing. Front desk was even better. We had an amazing time and would go back there.
Cons: None to speak of.
5.8
Anonymous
Okay
09-27-2015
you hotel was just okay....
Pros: It was in a good location for visiting the city.
Cons: The lighting in the room was terrible as were the televisions. I was totally surprised that the did not offer free wi-fi except in the lobby. And the daily charge was outrageous. I am not a business traveler that can write something like that off to a company.
6.7
Anonymous
Pleasant
09-26-2015
Very disappointed
Pros: The location is perfect, very central. The hotel decoration is nice.
Cons: The room prices are overrated, probably because of the location of the hotel. The ventilation is so loud I had to sleep with hearplugs, and the ventilation air is very cold. You can turn off the AC but not the ventilation. Breakfast is a joke for the price you pay.
10.0
Anonymous
Exceptional
08-29-2015
Great Location...Great and comfortable beds!!!!
Pros: Great location, great and knowledgeable staff.
Cons:
9.2
Anonymous
Wonderful
08-22-2015
Good location
Pros: The staff made me feel that our needs were important that we were happy with our stay. The man at valet were also terrific. The housekeepers were very professional and saw that we had everything that we needed in our room.
Cons: I had asked for double on line and received a king. We were given a rollaway bed, which turned out to really comfortable for my son who is 5'11". This really changed my outlook on what o didn't like.
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