The property is convenient to the downtown government center and Riverbanks Zoo. All rooms are open studio suites, some have whirlpools. Executive-level rooms offer access to a private lounge.
81 efficiencies. 5 stories, interior corridors. Accessibility (Call).
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 54 guests
Showing reviews 1 - 5 of 50
10.0
June
Exceptional
Business Traveler
10-20-2017
Pros: Friendly and helpful staff, comfortable bed, great location. Good breakfast and evening buffet a plus.
Cons: N/A
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-20-2017
Pros: Great location, great staff, and great room. We will stay there again next time we are in Columbia SC.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
10-20-2017
Pros: The front office staff was so nice. Made check in and check out very easy.
Cons: There didn't seem to be vent in the bathroom which was odd.
5.0
Thomas
Fair
Traveling as Couple
10-20-2017
Pros: Great hotel when you get what you want. Room was clean beds good Ac good pool good complimentary breakfast good. Only one problem.
Cons: When we called 4 hours prior to arriving at our destination the front desk said they had our room ready with double bed. We got there and they said they were all booked and only had a single bed. :(
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-20-2017
Pros: The size of the room.
Cons: Hallways were filthy. Called the front desk about the air conditioner not lowering in temperature was told that when it got later at night the temp would drop, it never did. It was very hot in the room. Bathroom fixtures were dirty. Small tv's.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
10-20-2017
Pros: It a was better than I expected
Cons:
10.0
Brian
Exceptional
Traveling as Couple
10-20-2017
Pros: Location
Cons: None
7.1
Anonymous
Good
family with young children
10-16-2017
It was ok
Pros: Room was big . Breakfast was ok
Cons: Big water bug in the room. Pool closed. The ice machines was broken . Fire alarm kept going off. They had a kid party in the lobby. Very loud. Guest complaining. MAnagement wouldn't answer phones
10.0
Chris
Exceptional
young couple
10-14-2017
Very relaxing enjoyable stay
Pros: Great staff wonderful place clean
Cons: Everything was perfect
5.4
Amber
Fair
review category group of friends
10-10-2017
Stay again because an earlier...
Pros: The pool and sauna
Cons: I had to wait 15 minutes for the front counter guy to even notice I was standing there to check in because he was on his phone
8.8
Anonymous
Excellent
family with young children
10-09-2017
It served our purpose well
Pros: The room and pool
Cons: Breakfast was not great
10.0
Wa'shonda
Exceptional
young couple
09-21-2017
Exceptional
Pros:
Cons:
10.0
Sade'
Exceptional
family with young children
09-08-2017
Exceptional
Pros:
Cons:
2.5
Heather
Poor
solo traveller
09-05-2017
Very poor
Pros:
Cons:
10.0
Lenora
Exceptional
family with young children
08-28-2017
Exceptional
Pros:
Cons:
7.9
Darlene
Good
young couple
08-23-2017
Good
Pros:
Cons:
9.6
Alexis
Exceptional
review category group of friends
08-10-2017
Exceptional
Pros: Room was beautiful and staff was helpful when I double booked a room.
Cons: Had to contact hotel three times before getting my refund however, after I was supposed to not be charged for the double booking.
10.0
Debbie
Exceptional
review category group of friends
08-03-2017
Exceptional
Pros: The free food provided in the morning and the evening food and social time were great. The staff was very friendly and attentive.
Cons:
7.5
Nadine
Good
family with young children
07-17-2017
Good
Pros:
Cons:
7.1
Anonymous
Good
family with young children
07-05-2017
Good
Pros:
Cons:
6.7
Tanya
Pleasant
family with young children
07-03-2017
Staff is very incompetent put...
Pros: Staff is very incompetent put my son down as a no show when they were clearly advised he was going to arrive the next day The guy kept hanging up on us and was very very rude!!!
Cons: Staff is very incompetent put my son down as a no show when they were clearly advised he was going to arrive the next day The guy kept hanging up on us and was very very rude!!!
2.5
Tanya
Poor
solo traveller
07-03-2017
Very poor
Pros: Nice room
Cons: They put my son down as a no show with a pregnant wife and child after we paid and advised more than once he will be arriving the next day. The guy kept hanging up the phone on us after putting us on hold several times!!! the staff is incompetent and it should've of taken over 30 mins and fussing for your hotel to get it together nobody gives away money for free these days!!!
7.9
Keanu
Good
family with young children
06-24-2017
Good
Pros:
Cons:
7.1
Marline
Good
young couple
06-19-2017
Good
Pros:
Cons: I didn't like the rate change as I was quoted one price but then charged another price. I didn't like the personnel's personality to my conflict. He didn't appear to have the greatest customer service skills. I also didn't like being place in a handicap accissible room as I felt somewhat closed in. We couldn't hang our clothing bag in the closet as that was equipped for a handicap person. I didn't like my towels on the back of the toilet but understand that is accessible for the handicap. The shower was not spacious enough but again was accessible for the handicap.
6.3
Ameka
Pleasant
young couple
06-14-2017
I Trusted My Evening With...
Pros: The breakfast was Hot and DELICIOUS. I enjoyed the indoor pool and hot tub. The pillows were comfortable.
Cons: I booked a smoking room two days before my check-in date, but was called @ about 10am on my CHECK-IN day and was told they didn't have that room available. I was then told I "Requested" a smoking room. I explained to the lady that I did not request a smoking room, I booked one. When asked to speak to a manager, she stated that she was going to work some "Magic" and see about getting the room that I booked and she will call me back. I NEVER received a call. I called hours later (after 7) and then they told me that they got someone to switch rooms. MESSED UP MY ENTIRE EVENING! When I first got into the room, I noticed, it wasn't an oven (Description Just says "Kitchen") doesn't say what's all in there. So there goes half of the meal I had planned. I then reached for the Ice bucket on top of the refrigerator... SPLASH! Leftover water and bag from previous stay. So, now I'm wet. Trying to clean the up the water off the floor, I noticed, not one, not two, not 3... but FOUR strings of hair in different areas of the kitchen! NASTY! I took pictures! I called the front desk and the guy on duty was very rude and said that i will have to wait until someone gets there @ 7am, there wasn't ANYTHING he could do. He said that he would leave a note for the manager to speak with me... No one called. The room was a little outdated. They don't even have like the little radio where you can connect your I POD or use an AUX cable to play music off of your phone, the let out sofa was old and the bed was more comfortable on one side than the other.
-There wasn't ANY towels by the pool side. Only dirty towels that a gentleman came and picked up but never returned with fresh ones.
7.1
Mildred
Good
review category group of friends
06-08-2017
Not that bad.
Pros:
Cons: Need new sofa pull out bed. You could feel the spring inthe mattress.
10.0
Greg
Exceptional
young couple
06-05-2017
Enjoyed having the handicap room,even...
Pros: Nice hotel
Loved the mattress. I will buy one AiO had ronkeace
Cons: Had to leave at 6::55 Saturday. Breakfast not till 7
7.1
Christopher
Good
family with young children
05-16-2017
Good
Pros:
Cons:
10.0
Julie
Exceptional
family with young children
04-05-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
young couple
04-05-2017
Good
Pros:
Cons:
9.6
Savana
Exceptional
young couple
03-08-2017
Fantastic hotel with great location
Pros: The kitchen was stocked and we had plenty of room to spread out in our suite. The full size fridge, dining table and microwave was perfect. The location is perfect for going to the zoo or heading downtown for dinner. The pool and hot tub were clean, we even saw the pool guys cleaning it and checking the pH during our stay. Also the hot breakfast was great the few times we got it. We did notice that the king sized bed was not really a king. We own one in our home (standard not California) and this one was considerably shorter in width. The pillows were comfy but if you don't like feather down that goes flat quickly, bring your own from home.
Housekeeping was super kind, they were in and out and even started our dishwasher for us! The room stayed consistently tidy by the staff during our visit.
We will be back again soon during football season!
Cons: The two women who attend for the hot breakfast were rude. I showed up at 9am for breakfast when it clearly stated it was finished at 9:30am. One of the women loudly stated that she did not understand why guests were waiting until the last minute to come for breakfast. It made me really uncomfortable and they did not seem interested in restocking the grits or hot food. They need customer service training, if the hotel says hot breakfast is served until 9:30 am, I expect it to be available until 9:30.. not 9am with attitude. This was literally the only problem with our stay. We didn't even attend breakfast our final day because I didn't want to deal with the attendants attitude and condescending looks. This was an unfortunate problem, seeing as we really enjoyed our stay and we're looking forward to the free hot breakfast.
We stayed on the second floor in 213, the one thing we noticed was a very strong curry/Indian food smell that saturated one half of the floor. We personally enjoy the spicy aromas but this was too strong for once and it was present every day of our 4 day trip.
7.5
Raymond
Good
family with young children
02-27-2017
Good
Pros:
Cons:
6.3
Daryl
Pleasant
review category group of friends
02-10-2017
A great hotel...we had a...
Pros: It's a nicely kept hotel, lots of amenities, spacious suite.
Cons: The bedroom TV didn't work. The room furnace gravitated between too hot and too cold. Worst of all, the fold out couch in the living room had a huge stain on the mattress that either looked liked poop or vomit that someone tried to clean up. We were extremely dismayed considering spending just under $200 for the night.
Complaining at the front desk as we checked out only brought the same repeated response, "I'll let the manager know." We never heard from the hotel manager.
I went to the hotel's website and sent an email to an email (which I assume when to the corporate office). I receive a reply within three days offering a complimentary stay in a Homewood suites hotel of our choice in the future. Nice customer service!
10.0
Chastity
Exceptional
family with young children
01-28-2017
Absolutely wonderful hotel with great...
Pros: The staff was so friendly and the hotel was great. Clean,modern.
Cons:
8.8
John
Excellent
young couple
12-31-2016
Enjoyed the overnight stay
Pros: The bed was comfortable and the breakfast was great
Cons:
9.6
Darius
Exceptional
young couple
12-19-2016
Exceptional
Pros:
Cons:
10.0
Briana
Exceptional
young couple
12-12-2016
I enjoyed it!
Pros: The beds were comfy. The rooms were nice.
Cons:
10.0
Terry
Exceptional
family with young children
11-27-2016
I'm single mom with 6...
Pros: Not only complimentary breakfast but also supper! Food was great. Staff was excellent! Had a room with mini kitchen, full refrigerator, 2 queen beds with privacy door, living room with tv and couch that unfolds into another bed. Also another tv in bedroom. Was wonderful!
Cons: Nothing. We lived it all.
9.6
Kristine
Exceptional
family with young children
11-26-2016
Exceptional
Pros:
Cons:
10.0
Bette
Exceptional
young couple
10-26-2016
Love Homewood Suites
Pros: Bed very comfy, but don't like feather pillows
Room was spacious
Breakfast very good,
Close to restaurants and airport
Cons: Feather pillows
No luggage bench
9.6
James
Exceptional
solo traveller
10-25-2016
Exceptional
Pros:
Cons:
5.8
Marissa
Okay
review category group of friends
10-06-2016
Rough night in Columbia
Pros: The women who worked the kitchen area at breakfast were very sweet.
Cons: The key card swiper on our door didn't work. The man at the front desk didn't believe me and send me up and down the stairs three times with a new key -and every time I told him that is wasn't reading the card at all. Finally after four times of not being able to get into my room at 11 pm he came upstairs with his master swipe key and that didn't work either because it was broken. So he had to go back downstairs and get an actual key. We could not leave our room and get back in without someone from the front desk letting us in...talk about a pain. When we finally got into the room we realized that the closet door was broken and off it's track so in order to get the extra bedding out of the closet we had to lift the door and get it back on track. Lastly at breakfast the next morning I was made to feel uncomfortable by the maintenance man on duty during breakfast when he kept coming up to me and asking me to solve math riddles. It was 8 am I just wanted to eat in peace.
10.0
Susie
Exceptional
family with older children
09-28-2016
Excellent Experience!
Pros:
Cons:
9.6
Michael
Exceptional
family with young children
09-23-2016
Nice stay!! Great value!
Pros: Every member of the hotel staff was friendly, welcoming, accommodating and professional. Manager Gary, the housekeeping manager and staff, front desk, the friendly women serving breakfast all made our stay a wonderful experience. Clean nicely sized rooms. Thank you all.
Cons:
9.2
Chris
Wonderful
young couple
09-22-2016
Genuine quality place.
Pros: Very homely. One of the best hotels I've stayed in. Was like having your own quality apartment. Indoor pool.
Cons: The whirlpool didn't make many bubbles!
9.6
Tara
Exceptional
solo traveller
09-15-2016
Exceptional
Pros:
Cons:
7.9
Tommie
Good
solo traveller
08-31-2016
Good
Pros: The staff, especially the ladies working in the hospitality area, were outstanding. Very friendly and accommodating. Even left a couple of their recommendation cards to recognize their performance. The hotel and accommodations were as expected for the brand. Would definitely stay again and recommend for business travelers and families in the area.
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