This property was once the tallest 'skyscraper' in Columbia. The painstaking restoration carefully preserved historic details. Meanwhile, contemporary guest accommodations offer the latest amenities. In the hotel's public areas you'll see hand-tooled woodwork, mosaic inlays in the original early-1900s tile floor and the original palmetto motif of the exterior. You can take advantage of a large state-of-the-art exercise facility and dine at any of food outlets including a martini bar in the original bank vault, a rooftop lounge, an all-day sports bar and grill, and a plush restaurant that affords beautiful views of the city from every table.
Smoke free premises. 134 units. 17 stories, interior corridors.
Jct Washington St; center of downtown. 1400 Main St 29201.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
on-site (fee) and valet.
Dining & Entertainment
2 restaurants, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, high-speed Internet (fee), wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 152 guests
Showing reviews 1 - 5 of 50
7.9
Reslysten54
Good
young couple
09-18-2016
Pros: Good location near city center, Art Museum and several restaurants.
Cheerful, friendly staff in the reception.
Cons: Gym maintenance needs improvement.
Service in the Vault was poor.
5.0
John
Fair
review category group of friends
09-15-2016
Pros: Location and staff
Cons: AC broke and no channels to watch on tv , booked 2 rooms at same time and the split our group
8.3
Sarah
Very Good
review category group of friends
09-15-2016
Pros: Renovations nice; beds and pillows comfortable
Cons: We had difficulties with service in the vault restaurant being extremely slow; no coffee makers working the next morning so no room service; and the club level room was lacking in quality and ambience
9.2
Samantha
Wonderful
solo traveller
09-15-2016
Pros: Loved everything
Cons:
7.5
Cynthia
Good
young couple
09-14-2016
Pros: Bed was very comfy. Staff was friendly. Always acknowledged our presence coming and going.
Cons: I didn't like the bathtub. I would have preferred a walk in shower. The bathroom was too old fashioned for my taste.
9.2
Michelle
Wonderful
solo traveller
09-09-2016
Pros: location!!!
Cons:
7.1
Cory
Good
family with young children
09-06-2016
Pros:
Cons: Kitchen was open inconsistently
6.3
Jamie
Pleasant
mature couple
09-06-2016
Pros:
Cons: Room had a strong unpleasant odor.
No refrigerator or micro-wave.
Cable for TV went out on 2nd day - never had service again.
I was with there on business and my spouse was left without any TV.
10.0
Apsl
Exceptional
young couple
09-01-2016
Pros: Very old school/vintage vibe. Hotel staff were very helpful and always available.
Cons:
7.5
David
Good
mature couple
08-31-2016
Pros: The lobby bar -- in the old bank fault is very nice
Cons: The toilet did not flush properly, and there was no extra roll of toilet paper.
7.0
Angelia
Good
young couple
08-31-2016
Pros: Loved, loved the location and the staff was very helpful. The bed was very comfy.
Cons: The parking was a hassle. The walls are very thin, you can hear other conversations from other guestrooms as well as in the hall way. The rooms could have been cleaned better. for example the shower head was scummy. Need update usb charging ports.
9.6
Tiffany
Exceptional
solo traveller
08-30-2016
Pros: Beds were very comfy and the room appeared and smelled very clean. I am not a fan of hotels, but this place was awesome!
Cons: Roof top bar was small and understaffed, but there was an event going on downtown which may have caused a crowd.
8.3
Michael
Very Good
young couple
08-30-2016
Pros:
Cons: No mini fridge in room
9.6
Tim
Exceptional
mature couple
08-30-2016
Pros: old building with a great renovation
Cons: self parking was not so good
10.0
Catherine
Exceptional
mature couple
08-28-2016
Pros: We loved that the hotel retained the flavor of the original bank building including the large vault which is now a martini bar.the rooms were filled with light and decorated in a soothing minimalist style ...very clean and comfortable.
Cons: The vault bar wasn't open the night we were there which was disappointing.
10.0
Chanta
Exceptional
young couple
08-25-2016
Pros: It was wonderful the club level lounge had a wonderful view of the city and was a great relaxation area for me and my boyfriend on our one night mini vay
Cons: The parking deck was far from the actual hotel if there was a way to connect the deck to the hotel that would be awesome
10.0
Brenda
Exceptional
review category group of friends
08-25-2016
Pros: Great room
Cons:
10.0
Audra
Exceptional
family with older children
08-23-2016
Pros: i like the fact that the room where very clean and comfortable. it was quite and peaceful
Cons: there should be microwaves and mini fridges in the rooms that was the only inconvients.
8.3
Caroline
Very Good
solo traveller
08-22-2016
Pros: The check in process was fast and took less than 5 minutes. The lady was helpful and very kind.
Cons: I had requested a room that did not have feather pillows or other linens do to a serious allergy, this was not accommodated which made for a very bad nights sleep.
Also, the staff at the roof top bar was terrible. The only time the bartender walked to my table was to bring my check. Otherwise I had to get up and order and to make matters worse while waiting on my drink I looked over at the bar and the bartender had just left on the corner of the bar, she did not tell me it was ready or bring it to my table. It was just left sitting unattended while she chatted with her co-worker. The bar was NOT at all busy. This could lead to a dangerous situation.....
9.6
Brooke
Exceptional
review category group of friends
08-22-2016
Pros: The room was clean and the beds were comfortable.
Cons: The Club Lounge access was great but when we went for breakfast the first day they were out of food and coffee. When we checked out, we were charged 66.00 for valet parking. There was no sign or indication that valet parking was 22.00 per night. The front desk was kind enough to charge us only for two.
7.5
Christopher
Good
solo traveller
08-18-2016
Pros: Liked staying here. Room was really nice, just a little small......great staff. Location is OK. Very clean room.
Cons: I requested early check in, and had to wait two hours (however I still got checked in before 3pm, the official check in time).......
5.0
Patti
Fair
family with older children
08-15-2016
Pros: convenient location to USC, good air conditioner, plenty of space for 2 days
Cons: bring a fan or white noise maker- very thin walls and window. lots of loud noises.
10.0
Mack
Exceptional
mature couple
08-14-2016
Pros: Beds were very comfortable and we are picky!
Cons:
5.0
Cindee
Fair
family with older children
08-14-2016
Pros: Location
Cons: Very difficult Internet connection. Had to go to Starbucks in the basement. Limited news channels. Extremely dirty hall carpets. Small rooms.
10.0
Gary
Exceptional
solo traveller
08-10-2016
Pros: Bed and shower excellent, pillows were awesome!
Staff, especially Joshua, and everyone else was excellent.
Location was perfect, near bars and restaurants.
Cons:
6.7
Drena
Pleasant
young couple
08-08-2016
Pros:
Cons: Parking was horrible-The parking garage was ridiculous to get to. We should have stayed at the Marriott. We were charged twice for the parking garage and when we tried to explain that, they argued with us. We were overly frustrated at that point.
8.3
Minji
Very Good
young couple
08-07-2016
Pros: I like the modern design in the room. maybe because I am young. The price was not bad, and the location was good
Cons: I didnt like that it didnt have parking space for free. I needed to park at the public parking, and we paid almost $18. Because I paid enough money for the hotel, I felt that it is waste of money.
9.2
Aylmer
Wonderful
mature couple
07-29-2016
Pros: The bed was like sleeping on a cloud.
Cons: Small room
6.7
B
Pleasant
review category group of friends
07-29-2016
Pros: No cream in concierge suite
Staff unable to solve situation despite fact the there was a Starbucks on property
Cons: See above
Staff rude and not empowered to help
10.0
Richard
Exceptional
mature couple
07-25-2016
Pros:
Cons: Booking.com didn't have the order to the Sheraton, that was a big problem, but we went through them for the same price.
Box Springss were noisy
9.6
Jose
Exceptional
solo traveller
07-25-2016
Pros: The room was very nice! You have upstairs roof top bar and the room i got had city view. Room is small but very nice thought. Bathroom....was gorgeous.
Cons:
8.8
Kevin
Excellent
solo traveller
07-18-2016
Pros: The room
Cons: Liked everything
5.8
Lori
Okay
mature couple
07-17-2016
Pros: Comfortable bed.
Cons: You could easily hear people in the halls and in the rooms next to us. The shower door often stuck.
9.6
Portia
Exceptional
solo traveller
07-17-2016
Pros: The room was clean and at a nice temperature.
Cons: There was a dog in the other room
who barked quite often.
5.0
Andrew
Fair
solo traveller
07-14-2016
Pros: Room clean. Late night check in accommodating
Cons: A $12 self-park charge included walking though a back-alley filled with smelly garbage cans. No map or clear direction given.
Noise at all hours of the night included Columbia city staff with gas leaf blowers (at 1am) and trash removal (at 2am)! Only got 4 hours of sleep.
9.0
Verified Hotel Guest
Wonderful
Family with Teens
07-12-2016
Pros: Room decor and pillows.
Cons: No control over a/c.
10.0
Damon
Exceptional
mature couple
07-05-2016
Pros: I like the greeting from the valet and front desk clerk.
Cons: She thought it had a bathtub inside it only stand up shower
7.1
Radarada
Good
young couple
07-05-2016
Pros: The location is hard to beat. It is centrally located in the heart of Columbia and only a couple blocks away from the Vista where you will find bars, restaurants, galleries, and music. The building is a beautiful reminder of early 20th century architecture. Beyond the beautiful tile work and original flooring, the hotel had nice amenities including the rooftop bar and the vault.
Cons: My room was not cleaned very well upon arrival. There were hairs still left on the bathroom floor as well as an "unidentified clear blob" that I steered clear of. I had several friends staying in the hotel at the same time due to a wedding, and had noticed their rooms were at the same level of cleanliness. I first thought the age of the building was to attribute to the cleanliness, but I believe it was just poor housecleaning upon further inspection.
5.0
Jp
Fair
family with older children
07-05-2016
Pros: The room was nice. It had a few updates. We were on the club level and enjoyed the offerings. It had an old world feel. Lots of wood, original fixtures. Roger at the front desk was good. Christian at the valet was the best.
Cons: Unfortunately, we were on the 15th floor across the street from an 8 hour long block party. That was a little bothering, but the experience in relaying the story to the front desk made me leave the hotel. A staff member named Caitlyn challenged the fact that the block party reverberating off the surrounding buildings was indeed quite audible in our room. She came up to my room where she found my daughter wearing headphones to drown out the noise while reading and my son in the bathroom watching TV as it was too loud in our room. This was an unsettling experience. The gall of the employee and the manner which she dealt with me made me worry about my kids. A single night downtown in a nice hotel turned into a lesson in low life behavior. The block party venue is owned by the same hotel. After speaking with other guests, most of which where locals for some reason, I found out this was a regular issue. The very scary and unprofessional Caitlyn told me that the girl who booked the event was fired. Still, I hung in until the club level floor began to fill with smoke from the open air restaurant on the roof, the party that was to stop at 8, then 9 was still raging at 9:45 with a 5:30 a.m. date at the airport, I was nearing the end. Then we realized the toilet was broken. I inquired for maintenance and was told there was no one on premises. I inquired of a manager and there was no one on premises. I asked to be moved and an hour later was not responded to. I gave up. So, we ended up leaving at 10 p.m. and our money was refunded.
6.7
Beth
Pleasant
solo traveller
07-01-2016
Pros: Staff accommodated for issues that arose.
Cons:
1.0
Frederick
Very Poor
06-27-2016
Pros: The hotel was fine when we finally got one
Cons: I like everything about the hotel but the person that booked my hotel booked me a room that was not available
7.5
Alison
Good
family with older children
06-27-2016
Pros: Bed was Great!
Cons:
10.0
Don
Exceptional
mature couple
06-22-2016
Pros: The walk in shower with the hose was great, a like home comfort, that along with the TV in the bath room. Able to watch the news with out waking the wife, all very nice.m
Really liked the Club Room. Being able to get a cold soft drink at 1am with out having to dig out change or leave the building.
Spent over 300 days in motels the last two years, first time in a Sheraton, will be back.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-21-2016
Pros: Everybody was very nice that worked there!
Cons:
8.0
Verified Hotel Guest
Very Good
Senior Traveler
06-21-2016
Pros: Good location in downtown Columbia, SC. Responsible staff.
Cons: No Free parking. Only expensive Valet parking.
6.3
Jane
Pleasant
family with older children
06-21-2016
Pros: Very nice staff; excellent location, very clean room
Cons: Wi-Fi in room did not work at all; VERY noisy - could hear everything in hall and wood floor was very creaky when I walked on it. No bath tub in bathroom :(
7.5
Steven
Good
mature couple
06-18-2016
Pros: Good location and helpful staff.
Cons: Outside noise was disturbing, even on the twelfth floor, due to old, thin windows. Creaky floors, inadequate bathroom ventilation, and only one chair to sit.
8.0
Charlotte
Very Good
Traveling as Couple
06-14-2016
Pros: Great downtown location, beautifully decorated room, comfortable beds.
Cons: We stayed two nights and our room was not cleaned after the first night. I had to call down to the front desk for clean towels on day two.
7.5
Lillie
Good
family with older children
06-09-2016
Pros: no
Cons: breakfast and parking
5.0
Cathy
Fair
mature couple
06-04-2016
Pros: Starbucks close to hotel
Cons: Thermostat in room not working properly. Staff not very knowledgeable. Room not cleaned till after 6:00.
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