Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Antique décor items in the lobby along with a fireplace create a welcoming ambience. You may be lucky enough to see the 1880 train roll by outside your guestroom window.
Smoke free premises. 60 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The friendliness and helpfulness of the employees.
Cons: The hotel is wonderful and we'll stay there again. Our only problem is that they were laying carpet upstairs above our room in the evening ... unbelievably noisy. They should have worked above rooms that had no occupants. Usually we go to bed early ....
10.0
Anonymous
Exceptional
08-11-2017
Pros: Manager/Owner and staff, went out of there way to help us explore the Back Hills.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: wonderful location very welcoming
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Loved the suite for the whole family!
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The management and staff. The manager was extremely friendly and helpful and made me feel at home.
Cons: No.
9.6
Anonymous
Exceptional
08-18-2017
great stay
Pros: mattresses were outstanding
Cons: parking was tight
10.0
Anonymous
Exceptional
08-14-2017
Excellent staff and accommodations!
Pros: Staff friendly, clean facilities, bed very comfortable, great breakfast selections (and free!), nice pool and spa, quiet area.
Cons: No complaints!
10.0
Anonymous
Exceptional
07-04-2017
One stop and see it...
Pros: For us it was location, location, location! Close to Mt Rushmore, Blackhills, Crazy Horse and Custer State Park.
Cons: Drive a little ways to get to good eating establishments.
9.6
Anonymous
Exceptional
06-28-2017
Exceptional
Pros: Great bed, pretty good breakfast. Nice location!
Cons:
10.0
Anonymous
Exceptional
06-20-2017
Exceptional
Pros: Close proximity to downtown
Cons:
8.8
Anonymous
Excellent
06-19-2017
Very nice...
Pros:
Cons: My confirmation from Booking.com was for five (5) nights for a total of$968.36. I was actually charged $972.85 - a few dollars difference butstill. The hotel I stayed at would not honor the price I was told Iwould receive from Booking.com. What gives? This was a littledisappointing and I got tired of arguing with the hotel manager. Hername was Brenda. No one needs this aggravation over a few dollars.
5.4
Anonymous
Fair
06-18-2017
Nice place but definitely not...
Pros: Room was fine and restaurants were close but not walking distance for my parents.
Cons: Description that the property was located at the base of Mt Rushmore was misleading.
9.2
Anonymous
Wonderful
06-16-2017
Fine place to stay.
Pros: Clean comfortable room. I used the laundry room, which was very handy. The staff was friendly and breakfast was adequate.
Cons:
9.6
Anonymous
Exceptional
06-07-2017
Exceptional
Pros: Pool was very nice
Cons:
9.6
Anonymous
Exceptional
06-03-2017
Exceptional
Pros: mostly centrally located to all the main sights easy to get around
Cons:
10.0
Anonymous
Exceptional
05-29-2017
just right
Pros: Close to town
Cons: The breakfast had room for improvement, add fruit and update eggs
10.0
Anonymous
Exceptional
05-19-2017
Another great Holiday Inn Express!
Pros: Bed and pillows very comfortable. Lovely shower with wide shower head. Variety of items available for breakfast Facility seemed very new.
Cons: No complaints.
10.0
Anonymous
Exceptional
05-12-2017
Exceptional
Pros: Great breakfast! Huge jacuzzi tub! Excellent staff! Very close to all activities; Rushmore, reptile harder, bear country USA...
Cons:
10.0
Anonymous
Exceptional
05-08-2017
Beautiful hotel, great breakfast
Pros: Great breakfast, lovely hotel. Would be good if hotel had list and perhaps menus for restaurants in town? Good location for Mt Rushmore
Cons:
10.0
Anonymous
Exceptional
05-05-2017
Exceptional
Pros: Staff was very friendly. Got to know my friend and I during breakfast. The manager also explained how to go about Mount Rushmore and nearby attractions.
Cons:
10.0
Anonymous
Exceptional
05-02-2017
AWESOME
Pros: breakfast was great.....Staff from the manager (Brenda) and the front desk staff....everyone was very friendly, helpful. Brenda gave me a rundown of all the attractions and things to do in the area. The location was very close to a lot of attractions.
Cons: Nothing negative about the place.
9.2
Anonymous
Wonderful
04-26-2017
Great Relaxing Atmosphere
Pros: Great customer service and having the indoor heated pool was great when it snowed.
Cons: Would be great if they offered a dinner menu in the restaurant.
10.0
Anonymous
Exceptional
04-16-2017
Exceptional
Pros: was quiet and comfortable, friendly staff
Cons:
10.0
Anonymous
Exceptional
04-11-2017
Nice stay
Pros: Location great and staff perfect
Cons: Nothing. As we expected
10.0
Anonymous
Exceptional
04-10-2017
Best hotel in many ways!
Pros: Super clean, attractive deco, abundant choices for breakfast, very friendly staff, laundry facilities, elevator, comfy bed, extras in kitchenette. We travel a lot, both domestically and internationally. This may have been the best value and cleanest hotel we have ever encountered!
Cons:
9.6
Anonymous
Exceptional
11-10-2016
Happy in Hill City
Pros: location and friendly staff, very accommodating to our request.
Cons: Perhaps a larger sitting area in the foyer
10.0
Anonymous
Exceptional
10-17-2016
Very nice
Pros: It was just great. Close to the mountain. The gym and swimming pool were very nice!
If you come late, you should know there's no place in town that does deliveries. I'm not sure if there's even something open out there... But maybe it was the season. Just keep that in mind.
Cons:
10.0
Anonymous
Exceptional
10-14-2016
Location perfect for touring the...
Pros: Location, location, location. Also staff was very friendly, breakfast was acceptable, and the King suite was roomy.
Cons: A little better eggs,for breakfast.
9.2
Anonymous
Wonderful
10-14-2016
A great hotel and a...
Pros: Enough electrical outlets
Ease of getting comfortable temperatures
Cons: Sink separate from tub and toilet.
Decaf coffee in the room.
Not running out of coffee in the lobby.
10.0
Anonymous
Exceptional
10-08-2016
A great place to stay
Pros: The location was near everything we wanted to visit.
Hotel was very clean and staffed with friendly people
Cons: Nothing
10.0
Anonymous
Exceptional
10-07-2016
Exceptional
Pros: Cinnamon rolls really hit the breakfast spot.
Cons: Don't change anything!
9.5
Anonymous
Exceptional
09-27-2016
Can't go wrong. Clean, comfortable...
Pros: Very comfortable and conveniently located.
Cons:
10.0
Anonymous
Exceptional
05-25-2016
AWESOME PLACE TO STAY!!
Pros: The hotel was so well maintained and the staff was awesome. Brenda was so helpful and very informative of the area attractions. Bill the front desk man was very helpful too!
Thanks for a great stay!!
Cons: Nothing - great stay!!
7.9
Anonymous
Good
05-23-2016
Good
Pros: Great Staff. Clean rooms.
Cons: The bed was way to soft. My wife and I had back pain in the mornings.
10.0
Anonymous
Exceptional
05-19-2016
excellent, comfortable, friendly place!
Pros: Great staff, great beds, great breakfast!
Cons: Really can't think of anything
9.6
Anonymous
Exceptional
05-15-2016
Excellent
Pros: Nothing at all to fault, room clean, bed very comfy, microwave, fridge, tea making facilities, work area, close to train museum and walk to town area
Cons:
9.2
Anonymous
Wonderful
05-10-2016
Nice comfortable place to stay.
Pros: Friendly atmosphere,nice room, nice pool area. Good breakfast included.
Cons: Everything was good!!
9.6
Anonymous
Exceptional
05-09-2016
Exceptional
Pros: Traveles in the spring so the tourist destinations were not crowed and recieved great personal service from the hotel as well.
Cons:
10.0
Anonymous
Exceptional
04-25-2016
Exceptional
Pros: Friendly and helpful staff. Clean and well appointed room and throughout the public areas. Great location. Great free breakfast.
Cons: Only thing that would have made our stay better would have been if it was free.
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