Situated at the southern end of the city close to the regional hospital, tucked in a hillside and surrounded with lavender, this hotel provides easy access to the Black Hills attractions.
Smoke free premises. 82 units, some efficiencies and kitchens. 3 stories, interior corridors. Accessibility (Call).
Pros: Loved our room. Very pleasant staff. wonderful breakfast. Thank you comfort inn and suites.
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-20-2017
Pros: breakfast
Cons: hotel charged me 4 bucks for a safe in room
10.0
Jerry
Exceptional
10-20-2017
Pros: The breakfast buffet, the evening staff and the complimentary cookies in the evenings
Cons: No
10.0
Michael
Exceptional
Solo Traveler
10-20-2017
Pros:
Cons: no hdtv
10.0
Tyson
Exceptional
Family with Young Children
10-20-2017
Pros: The employees were very nice and the facility was in great shape as well
Cons:
7.5
Lois
Good
young couple
10-14-2017
Very well with all concerned
Pros: Most everything was great
Cons: Surprised that there was no mini fridge or microwave
7.5
Anonymous
Good
mature couple
10-11-2017
Good
Pros:
Cons:
10.0
Jerri
Exceptional
young couple
10-11-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
10-10-2017
Exceptional
Pros:
Cons:
7.9
Duane
Good
young couple
10-10-2017
It was a nice stay...
Pros: pool area and sauna was great.
Cons: Disappointed that there was no refrigerator or microwave in room.
9.6
Shaynna
Exceptional
family with young children
10-10-2017
Exceptional
Pros:
Cons:
9.6
Anonymous
Exceptional
family with young children
10-09-2017
Fine
Pros: Convient
Cons: Pool
10.0
Anonymous
Exceptional
young couple
10-05-2017
Exceptional
Pros:
Cons:
10.0
David
Exceptional
young couple
10-05-2017
great place to stay
Pros: great reception
Cons: nothing
10.0
Art
Exceptional
young couple
10-04-2017
Nice place
Pros: Room was very useful
Cons:
7.5
Chuck
Good
young couple
10-02-2017
Great setup for breakfast and...
Pros: great rooms place looked nice
Cons: The lady at the front desk didn’t seem to want to be there and 80% of the time could not get any good working wifi !
10.0
Anonymous
Exceptional
family with young children
09-26-2017
Exceptional
Pros:
Cons:
10.0
Wayne
Exceptional
solo traveller
09-23-2017
Nice. Restaurant in front of...
Pros: Proximity to major highways and tourist sites.
Cons:
10.0
Anna
Exceptional
young couple
09-21-2017
Exceptional
Pros:
Cons: Sounds --creepy upstairs floor
8.3
Jo
Very Good
review category group of friends
09-20-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
09-15-2017
Exceptional
Pros:
Cons:
10.0
Dwain
Exceptional
young couple
09-13-2017
Good accommodations. Bed & pillows...
Pros: Great coffee!
Cons:
10.0
Jackie
Exceptional
young couple
09-12-2017
pleasant stay
Pros: nice variety of breakfast foods, kids & adults alike
Cons:
7.1
Anonymous
Good
young couple
09-11-2017
Ok stay
Pros: Okay stay
Cons: Breakfast
9.2
Barbara
Wonderful
review category group of friends
09-10-2017
Superb
Pros: Good breakfast, good price, if I'll be in this city I'll go back to this hotel.
Cons: Stuff in reception seems to be very busy. Even if there is no line.
6.3
Jeanne
Pleasant
family with young children
09-08-2017
Only okay. Nothing spectacular
Pros: Very quiet
Cons: Hot tub barely warmer than the pool. Early curfew on pool and fitness room
10.0
Erie
Exceptional
family with young children
09-04-2017
comfortable and inviting
Pros: enjoyed the brunch
Cons:
10.0
Melissa
Exceptional
family with young children
09-02-2017
Awesome room awesome staff awesome...
Pros:
Cons:
8.3
Jeremy
Very Good
family with young children
08-27-2017
Thumbs up!!
Pros: Nice location no trash on the property very clean
Cons: We stayed in room 115 & the water wouldn't go down the drain properly idk maybe it was just that room. The sink in the bathroom and in kitchen but overall nice comfy beds and pillows. Oh yeah..should have another tv in the living room area. One tv just didn't do it.
5.8
Mary
Okay
young couple
08-26-2017
Good stop over but nothing...
Pros: Bed comfortable, staff was friendly. Nice to have laundry facilities
Cons: No refrigerator in room. Would expect for price. Bit over priced. Parking in rear of bldg though area was lighted. Only one person at front desk so check in was slow.
8.8
Alex
Excellent
review category group of friends
08-26-2017
Fabulous
Pros:
Cons:
10.0
Anonymous
Exceptional
family with young children
08-24-2017
Very nice.
Pros: Very clean and comfortable. Staff was very helpful and friendly.
Cons: No refrigerator in the room. Would have preferred a room layout where the sink/vanity was in a separate space with the toilet/tub. Hard to let others sleep while first people get ready.
10.0
Anonymous
Exceptional
solo traveller
08-24-2017
Exceptional
Pros:
Cons:
6.3
Marlo
Pleasant
family with young children
08-23-2017
Pleasant
Pros: Breakfast was good.
Cons: Maid service sucked. Maids didn't leave regular coffee and only conditioner.
Toilet was dirty. We were on first floor - sounded like elephants were above us, and kitchen stunk in morning because they cooked sausage and we were so close to it.
5.8
Anthony
Okay
family with young children
08-23-2017
Average
Pros:
Cons: Crappy internet, over chlorinated water.. burns your eyes
6.3
Donald
Pleasant
young couple
08-23-2017
Stay was ok.
Pros: Breakfast was excellent
Cons: Tv quality was bad. Did not like the coordination between booking .com and the hotel. We were not able to get the room you said was booked twice. We had to take a lesser room but we were charged the same price. I do not plan to use booking.com in the future
10.0
Margitta
Exceptional
review category group of friends
08-20-2017
Exceptional
Pros:
Cons:
6.3
Michael
Pleasant
family with young children
08-18-2017
Love the area, love the...
Pros: Location was great. Lemon flavored water in the lobby was great.
Cons: Asked for microwave and refrigerator and bottom floor room but got none. Breakfast was not good. Most mornings, out of 5 stays, they ran out of stuff and could not keep up. Since I booked through booking.com, I got no credit toward award points. Never again.
7.5
Jarosław
Good
family with young children
08-18-2017
Good
Pros: Rapid City is a great starting point to explore the West of USA. Hotel itself is worth recomendation and booking.com presentation of the hotel is very correct.
Cons: Poor breakfast, typical for USA.
6.3
Ross
Pleasant
family with young children
08-16-2017
Pleasant
Pros:
Cons: Pillows weren't comfortable, bugs in the room.
6.7
Robert
Pleasant
review category group of friends
08-14-2017
Frustrating
Pros: Location
Cons: Business center computer didn't work for 3 days and staff couldn't have cared less. Tried to check in at 3 pm and room wasn't ready. While in the room 3 other people were assigned to our room as the staff obviously didn't mark the room as occupied. The manager finally called after the 3rd time and apologized.
7.5
From
Good
family with young children
08-13-2017
Would stay again if the...
Pros: Conveniently located to stuff we had planned to do on vacation.
Cons: Breakfast was not that good. What do expect for a free continental breakfast.
6.3
Cliff
Pleasant
review category group of friends
08-12-2017
Frustrating and stressful
Pros: The breakfast was ok. The rooms were clean and a comfortable bed. We hada good place to park our Harleys.
Cons: No fridge in the room. The front desk ladies were nice and apologeticand helpful. We rode our motorcycles from Canada, booked at the start of2017 for the Sturgis Bike Rally. We arrived in two groups, the secondtwo hours later. Somehow the front desk male clerk had screwed up ourbookings. He made the first group wait for the second group to becausehe said that Booking.com had screwed up the bookings and our creditcards were denied. Someone at the hotel scanned our cards multipletimes, one card 10 times with 7 of those happening the following day. Mycard was charged with 1500 dollars and another person's card 2000dollars. Four other people's cards were hit with similiartransactions. I spent 8 hours of my holiday trying to straighten outthis mess, which I finally had the charges reversed though some of thebikers left with it still not dealt with. The night clerk was arrogant,unapologetic and actually blamed us for the circumstances. The GeneralManager was arrogant, unrealistic, uneducated in the internal workingsof the hotel and didn't know the Hotel's merchant number forVisa, to straighten out the mess. Eventually he found it after I wasted8 hours of my precious vacation time. We had no problems on all of ourother stops. The only place we had problems was in Rapid City. I talkedhim into one free night for all our group and as far as I am concernedwe should have stayed for free. My wife and I were recently in England,France and Belgium for a month and never experienced any problems withBooking.com. In 2015 we spent three weeks in France and neverexperienced a problem with Booking.com. A very unfortunate incident thatwas dealt with in an inappropriate fashion. Wonder how many others havebeen scammed. Watch your card charges and stay untrustworthy.
8.8
Jim
Excellent
review category group of friends
08-09-2017
Fabulous
Pros:
Cons:
8.3
Robert
Very Good
solo traveller
08-08-2017
Very Nice Hotel; Minor Corrections...
Pros: Great location. Loved the fresh baked cookies each evening. Breakfast was excellent. Room was adequate and the bed was very comfortable.
Cons: The breakfast attendant on Saturday morning was not very attentive. There were no coffee cups, cereal bowls, or milk stocked in the appropriate areas. When asked about one of these, he immediately got them but had to be asked to get the others. In my room were two lamps--one on each side of the bed on a night stand. One lamp worked but the other did not. Further investigation revealed that the lamp wasn't plugged in. However, the closest outlet already was full with the other lamp and the alarm clock. Now, where was that lamp supposed to be plugged in? It was silly that an accommodation was not previously made. On an occasion, I used the public male bathroom (near the lobby). It was unclean, a partially full bottle of Gatorade was laying on the floor and both rolls of toilet tissue were almost empty. It was clear that this bathroom had not received any attention in quite some time to be in this shape.
7.1
Deanna
Good
family with young children
08-08-2017
Our room was comfortable and...
Pros: I liked thatthe room was spacious and comfortable. The view of Rapid City out our window was incredible. There was also a variety of workout equipment to use, the pool was a good size and depth and the staff was polite at all times.
Cons:
8.8
Louis
Excellent
young couple
08-07-2017
Fabulous
Pros: The sink was away from bathroom
Cons:
7.9
April
Good
family with young children
08-07-2017
Would recommend this location, nice...
Pros: Location was really good, easy to get to. Near gas stations, store and coffee. The room had enough space for our family of 5. It was clean. Nice little kitchen bar area with sink. I have very high standards and would recommend this location.
Cons: No way could we turn down the air conditioner. We had to unplug it as it was getting very cold.
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