Inspector Pick (Classification): I love the spaciousness of the rooms!
Rooms at this newly renovated (2017) conveniently located property are large, most with a separate living area that has a sofa bed. The pool is in a large glassed-in room.
Smoke free premises. 59 units. 3 stories, interior corridors. Accessibility (Call).
Pros: The size of the rooms was wonderful. The beds were extremely comfortable. My mom wanted to see if they rent monthly! Very pleased!!
Cons: The shower was slippery without some kind of strips on the floor, but I know that they are hard to keep clean. The coffee was out in the lobby.
3.8
Kenneth
Poor
young couple
06-19-2017
Pros: Easy to get to
Cons: No air. 84 degrees in room
10.0
David
Exceptional
Group Traveler
06-16-2017
Pros: Staff was unbelievably accommodating. They shuttled us to and from the airport, and when one of our family member's flights got cancelled, they went back to the airport to pick her up and brought her back to the hotel, even though it was around midnight!
Cons: Not much within walking distance. There is a Starbucks and a Ruby Tuesday, but you really have to get a cab or drive anywhere else.
1.0
Caitlin
Very Poor
06-16-2017
Pros: 24 hour pool/ hot tub
Cons: The staff was very rude, our room was aweful. There was water damage on the walls and ceilings, dirty dishes in the fridge and the bathroom looked as if it j ad not been cleaned
10.0
Jadwiga
Exceptional
Traveling as Couple
06-16-2017
Pros: Clean , easy access to the airport, comfortable .
Cons: No
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-16-2017
Pros:
Cons: The night staff was not available when we both called and went to the front desk to complain about noise coming from the room above us. Seeing the front desk employee smoking outside in front of the entrance when it is a non-smoking environment.
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
06-16-2017
Pros:
Cons: First put me in a room that had no power on one hole side of the room. Put me in another room and I went in put the lights on an a woman was in bed sleeping. Gave me another room and the sink was cracked and leaking .The coffee pot did not work.
8.0
Kenneth
Very Good
Traveling as Couple
06-16-2017
Pros: Pool and hot tub
Cons: No
10.0
Kimberly
Exceptional
Traveling as Couple
06-16-2017
Pros: It was clean, quiet and the breakfast was good and hot.
Cons: No, just not in an exciting location. Just a small town in Tennessee.
4.0
Charlene
Disappointing
Family with Teens
06-16-2017
Pros: Location was perfect for our early morning flight. Less than 5 minutes from the airport.
Cons: Room door was open when we arrived. There were no towels in the bathroom. The room needed some serious TLC. Basic maintenance and upkeep has been overlooked for quite some time. Quality of the accommodations were closer to a minimally cared for motel.
4.0
Rick
Disappointing
Family with Young Children
06-16-2017
Pros:
Cons: A/c did not work very good. Check in time was wrong. Pool was not heated.
3.0
Verified Hotel Guest
Poor
Family with Young Children
06-16-2017
Pros: Location.
Cons: Pool was cold, hot tub didn't work. DIRTY.
1.0
Gidgett
Very Poor
Family with Young Children
06-16-2017
Pros: I reserved a room with two queen beds for some night stay. When I arrived at the hotel, Hotel Employee couldn't finely room. I gave him the confirmation number and he asked me if I had already checked in. I told him no. He said that my room was not availa
Cons: Long story short, my room had been given away I was left with a king size bed for a party of 5. We had to make do with what we had. Hotel Employee told me that he was not going to charge me for their error. He lied and charged my card anyway.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
06-16-2017
Pros: The staff is excellent, the rooms are nice, and the location is great!
Cons:
8.3
Anonymous
Very Good
review category group of friends
06-07-2017
Pros: The staff was nice and pleasant. The grounds and clean n tidy. Inside of the rooms where presentable.
Cons: Nothing at all
7.1
Susan
Good
young couple
05-22-2017
Pros: convenientto our event
Cons: They were just finishing up remodeling so was a bit of a mesd in places
6.7
Anonymous
Pleasant
family with young children
05-22-2017
Pros: Beds
Cons: Parking
10.0
Paul
Exceptional
family with young children
05-02-2017
Pros: Breakfast was a little on the weak side of OK.
Shower needed some maintenance around faucet
I would stay there again
Cons: Breakfast was weak. Old and broken items like bread container. More than just tacky.
8.3
Wiley
Very Good
family with young children
04-30-2017
Pros: Room was recently renovated, clean and well appointed. Employees were friendly, welcoming and helpful.
Cons: Property is in renovation and the breakfast was minimal, no juice available and the only ice available was at the front desk. Neither of these were posted online or at the property.
10.0
Luther
Exceptional
young couple
03-14-2017
Pros: It was a excellent facility, with excellent staff that provided me with all the question's and request that I needed. If I ever have to stay in Knoxville or fly out of Knoxville this will be my # 1 Choice as long as the price at that time is reasonable.
Cons: The coffee was just a little strong but I know it come's pre packed but the taste was excellent. So really a complaint.
7.1
Anonymous
Good
solo traveller
01-13-2017
Pros:
Cons: Hallways need updating.
10.0
Caroline
Exceptional
young couple
12-29-2016
Pros: People were friendly and helpful
Quiet and good price
Cons: Breakfast and bathroom needs exhaust fan
9.2
Angela
Wonderful
family with young children
12-13-2016
Pros: Friendly warm and helpful staff.
Cons: The selection of hot foods available.
5.4
Clarence
Fair
young couple
12-11-2016
Pros: Good location - good physical layout.
Cons: The facility was tired, dated, and not that clean. It appears that a renovation had just begun, so I want to give the hotel the benefit of the doubt. Access from busy highway is difficult.
7.5
Emily
Good
solo traveller
11-14-2016
Pros: Location and very clean.
Cons: Nothing I didn't like.
7.1
David
Good
solo traveller
11-11-2016
Pros:
Cons: No thermostat control. No tissues
6.7
Amy
Pleasant
solo traveller
11-10-2016
Pros: Bed was clean and comfortable
Cons: Ice machine in very poor condition
4.2
Rushnatu
Disappointing
young couple
11-07-2016
Pros: Matress was fairly new
Cons: Dirty and run down. Moldy grout around jacuzzi tub.
2.9
Geri
Poor
family with young children
11-07-2016
Pros: The bed was comfortable and the check-in was competent and friendly
Cons: The place was FILTHY!! The carpet in the hall had a huge stain and the edges hadn't been cleaned in months. The light fixture in the room flickered and the heater/cooler ran nonstop with little effect. The shower curtain rod was hanging off the wall. ZERO maintenance HORRIBLE
7.5
Daniel
Good
family with young children
11-04-2016
Pros: Breakfast. Indoor pool and hot tub. Bed soft and smooth
Cons: Carpet cleaning needed. Stuffy air quality.
8.8
Jay
Excellent
young couple
10-30-2016
Pros: Very convenient to the Knoxville Airport. The hotel shuttled us right across the street for an early morning flight. Very pleasant staff and room nice.
Cons: The shower rod was completely falling out of the wall on both sides. If I stepped on the shower curtain it would have been a disaster. Just can figure why the cleaning staff did not notice this before we did in the morning.
6.7
Ron
Pleasant
young couple
10-25-2016
Pros: great location and rooms were filled with all the extra needs.
Cons: our room was way past due for much needed repairs. Cracks in walls, loose and stained carpet in halls. Wall coverings coming loose and signs of water leakage at rear door. Repairs, repairs, and more repairs, needed.
8.3
Cathy
Very Good
family with young children
10-25-2016
Pros: Location - beds comfortable
Cons: Too many people in breakfast area 1 morning
9.2
Alec
Wonderful
young couple
10-24-2016
Pros: Location, parking, we really liked that it had space to sit and relax.
Cons:
10.0
Waylene
Exceptional
young couple
10-21-2016
Pros: Wonderful large room, very clean, wonderful maids who kept it very clean, lots of towels, nice pool and hot tub, nice staff. Loved our stay, hope to come back.
Cons: Breakfast was good but type of eggs not great and muffins a little stale. Great fruit, cereal, etc. Overall pretty good.
7.5
Sam
Good
family with young children
10-21-2016
Pros: Decent Hotel for the money. Rooms were clean and large.
Cons: The carpets in the hallways were VERY worn. It gave everything a shabby feel. The pool area could use a little maintenance.
10.0
Geraldine
Exceptional
young couple
10-20-2016
Pros: The bed and the room. The price was fantastic for the room and the comfort. Best place I've ever stayed for the money.
Cons: Nothing I didn't like. Breakfast could have been better. Muffins were dry and stale.
6.7
Patricia
Pleasant
solo traveller
10-20-2016
Pros: The bed and pillows were comfy. Ease of checking in.
Cons: The building, interior and exterior, needs some renovations. The carpet in the hallways was stained and raggy. The toilet seat was worn so badly that spots were brown where the wood is showing through.
7.1
Dennis
Good
solo traveller
10-19-2016
Pros: Staff was pleasant prompt shuttle to the airport, room was comfortable had microwave and refridgerator, bed was very comfotable.close
Cons: Needs to be remodeled, carpets were all stained, shower curtain rod was coming out of the wall, large wet area on the carpet in front of the room air conditioner, breakfast biscuits were hard as rocks, eggs were barely warm.
7.9
Matt
Good
review category group of friends
10-14-2016
Pros: Room has a sink inside AND outside the bathroom. Plus a pretty nice sized living area.
Cons: All the curbs around parking lot are too close. Makes pulling a 20 ft. gooseneck trailer when coming, going, and parking not so fun.
5.0
Chris
Fair
family with young children
10-12-2016
Pros: that it was available! Repairs for the electric left half the city with no power for five hours.
it was hot outside so no air condition. We were glad to have power for my husbands sleep machine and air.
Cons: this whole place need a serious updated:
huge ugly stains on the carpets in hallways and rooms. shower curtain was pulled out of the wall, whole place need new paint, furniture was old and broken down. The worst Comfort Suites I've ever been in. Food was not good either.
5.4
Anonymous
Fair
family with young children
10-12-2016
Pros: The beds, and bedding were all new. Very comfortable.
Cons: Reserved on my credit card for two rooms. Reserved for one room to my sister's card. We had two rooms, not three. Four days later, charges still pending. Luggage cart had 2 flat tires. Only had the one cart. All common areas smelled mildew and appeared dirty. Hallways were dirty. The rooms smelled bad from trying to cover an odor, and air conditioner was full of chunks of dust, and did not work properly. Only the daytime clerk had any concern or knowledge of their system. Cleaning person left our door slightly ajar, and unlocked after cleaning.
8.3
Lee
Very Good
family with young children
10-10-2016
Pros: Joy was very friendly and helpful!
Cons:
2.5
Diane
Poor
young couple
10-09-2016
Pros:
Cons: Made the reservation online. Got confirmation. Then got phone call 20 minutes to arrival that room was not available afterall. had been on the road 14 hours. was not happy.
8.3
Tanya
Very Good
review category group of friends
10-08-2016
Pros: I like the staff and the comfy beds
Cons: That water didn't get hot for shower
5.0
Lorna
Fair
review category group of friends
10-05-2016
Pros: Breakfast / coffee was ok.
Cons: First and second rooms assigned had not been cleaned after previous residents
Third room assigned had no shower curtain. Despite repeated requests and a call to owner/ manager, we never received one
Carpeting throughout hotel lobby / corridors is dirty and needs cleaned/ replaced
7.1
Phyllis
Good
young couple
09-15-2016
Pros: the room was nice and big with 2 separate sink areas....and a sofa...the staff were very helpful
Cons: The hotel rooms were "old" and needed to be redone......they were cleaned properly but the furniture was shabby and the breakfasts were lousy.......no scrambled eggs.....mostly cold stuff except for waffles and biscuits with gravy the breakfast selection was not what we are used to
7.9
Caroline
Good
young couple
09-08-2016
Pros: Everything was good
Cons: Comode leaked at bottom
6.3
Laura
Pleasant
review category group of friends
09-06-2016
Pros: Friendly staff, they were great. Breakfast was as expected.
Cons: Needs updating or super cleaned. Stains on floor in hall. shower rod needs repaired light in bathroom out. Smells a lil musty/stale.
7.1
Paul
Good
solo traveller
08-29-2016
Pros: Room comfortable. Breakfast acceptable.
Cons: carpet in first floor Hall needs to be replaced. Ice machine leaks.
;detailController.handleFacebook('SEO','Comfort Suites', '103398', 'ACCOMMODATION', '3', '', '', 'http://aff.bstatic.com/images/hotel/max500/898/89828647.jpg', 'Alcoa', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Comfort Suites', '103398', 'ACCOMMODATION', '3', '', 'http://aff.bstatic.com/images/hotel/max500/898/89828647.jpg', 'Alcoa', '', '', '', '');){kind=link}
