Inspector Pick (Classification): I love the spaciousness of the rooms!
Rooms at this newly renovated (2017) conveniently located property are large, most with a separate living area that has a sofa bed. The pool is in a large glassed-in room.
Smoke free premises. 59 units. 3 stories, interior corridors. Accessibility (Call).
Pros: Clean , easy access to the airport, comfortable .
Cons: No
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: First put me in a room that had no power on one hole side of the room. Put me in another room and I went in put the lights on an a woman was in bed sleeping. Gave me another room and the sink was cracked and leaking .The coffee pot did not work.
8.0
Anonymous
Very Good
08-11-2017
Pros: Pool and hot tub
Cons: No
6.0
Anonymous
Pleasant
08-11-2017
Pros: Always like a hotel with double queen beds, the couch was a bonus.
Cons: Had to go to the front desk to get a hair dryer. wifi a bit difficult to log onto.
3.0
Anonymous
Poor
08-11-2017
Pros: Location.
Cons: Pool was cold, hot tub didn't work. DIRTY.
1.0
Anonymous
Very Poor
08-11-2017
Pros: I reserved a room with two queen beds for some night stay. When I arrived at the hotel, Hotel Employee couldn't finely room. I gave him the confirmation number and he asked me if I had already checked in. I told him no. He said that my room was not availa
Cons: Long story short, my room had been given away I was left with a king size bed for a party of 5. We had to make do with what we had. Hotel Employee told me that he was not going to charge me for their error. He lied and charged my card anyway.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is excellent, the rooms are nice, and the location is great!
Cons:
7.5
Anonymous
Good
11-18-2015
Good
Pros: convenient location; staff helpful to do needed repair in the room
Cons: breakfast options not the best quality; key card did not work to get in the rear door; stained pillow case on one pillow; toilet needed repair
7.5
Anonymous
Good
11-17-2015
football time in Tn
Pros: The bed was comfortable.
Cons: Expected a better breakfast experience.
10.0
Anonymous
Exceptional
11-16-2015
Very comfortable & convenient stay
Pros: Comfortable bed for the price.
Cons:
10.0
Anonymous
Exceptional
11-10-2015
Comfort Suites Rocks
Pros: Robert, the night clerk was very helpful. We booked our room at the last minute and received a great rate.
Cons:
10.0
Anonymous
Exceptional
11-03-2015
very friendly and prompt service
Pros: convenient location to airport
Cons:
5.0
Anonymous
Fair
10-24-2015
OK but nothing special.
Pros: Location and staff
Cons: Somewhat tired and in need of a facelift. Heat and air-conditioning not working right. Hot tub overrun with soap bubbles and pool ice cold.
10.0
Anonymous
Exceptional
10-12-2015
Thank you for your hospitality
Pros: We were greeted by manager (Joy) and she made us feel welcome from the very first. She was very helpful giving us directions and answering other questions. She is a true asset to your company.
Cons:
10.0
Anonymous
Exceptional
10-10-2015
Exceptional
Pros: Everything was very pleasant throughout our stay. I would happily stay here again.
Cons: Nothing.
9.2
Anonymous
Wonderful
10-01-2015
A SATISFACTORY STAY
Pros: Ideally situated for travelling to and from the airport. Well furnished rooms. Good breakfast. Free coffee. Free Wi-Fi.
Cons: Our only hitch was getting an answer when we phoned from the airport to order our free transportation.
10.0
Anonymous
Exceptional
09-29-2015
Excellent value.
Pros: Was able to park my auto whilst we took a vacation.
Cons:
7.9
Anonymous
Good
09-29-2015
Good
Pros: Convenience to airport and price
Cons: Needs an update and bed was lumpy
7.1
Anonymous
Good
09-04-2015
Uncooperative Manager!
Pros: The room was very nice.
Cons: I stayed here mainly for the airport shuttle. I Had no problems scheduling the shuttle to take me to the Airport at 5:00 am on the 1st , the driver told me to call the hotel that night when I returned and the shuttle would pick me up . When I returned that evening at 10:00 pm I called the hotel, but the manager would not let the shuttle pick me up stating I had not filled out some form . I told them I was never made aware of this form or I would have completed the proper paper work. The manager was very uncooperative and would not let the driver pick me up, I had to pay $10 for a cab to take me across the street to the hotel . The manager said when I booked my room I had not payed the $5 parking fee . I Would have payed any fee if I had been made aware of it. I will never stay at a Comfort Suites again.
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