Holiday Inn Express & Suites Brentwood North-Nashville Area

AAA Inspector Rating
8.7
5566 Franklin Pike Cir
Brentwood, TN 37027- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.1
Bath3.0
Public Areas3.3
ARATED
AAA Inspector Notes
This property features modern rooms, a 10-person indoor hot tub and conference rooms tucked away around a quiet, lower-level lobby. The guest rooms provide upscale, comfortable beds. Smoke free premises. 110 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-65 exit 74A (SR 254 E), just n. Adjacent to Target shopping plaza. 5566 Franklin Pike Cir 37027.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
coffeemakers, high-speed Internet, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, area transportation-within 3 mi.
Terms
cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 33 guests
Showing reviews 1 - 5 of 14
5.0
Verified Hotel Guest
Fair
Family with Teens
06-23-2017
The first night (of a three-night reservation) I was given a handicap-accessible room. Because the shower floor was poorly designed (the floor is level, rather than sloped for drainage) the bathroom floor floods, causing a slip/fall hazard. No barrier surrounds the shower area, so the water is not contained. Because there is no exhaust fan in the bathroom, the excessive steam causes the fire alarm to go off. The heat and A/C unit was not the digital model used in other rooms, and so the room temperature was inconsistent. No counter space in the bathroom. The telephone didn't work. The staff knows about these issues, but no one resolves the problems. No compensation was offered on the room - rather I was told by Linda to unplug the fire alarm battery, to use my dad's bathroom (on the other end of the hotel!), and "not to worry" about the water on the floor. If I or anyone else injures themselves on this hazardous condition, the hotel may want to "worry" about their liability for injuries caused by their own negligence. Thank goodness for the two younger ladies working at the front desk on Friday (09/12/14), who got me a different room, so that the last two nights were trouble-free.
Pros: The evening front desk staff (on Friday 09/12/14) was extremely helpful in changing my room for the last two of three nights.
Cons: The day front desk staff (on Friday 09/12/14) promised to change my room, and failed to do so. This person also told me to unplug the battery for the fire alarm, and to use my dad's room's shower down the hall.
10.0
Cindy
Exceptional
06-23-2017
Pros: the Employees
Cons:
8.3
Suzanne
Very Good
young couple
06-12-2017
Pros: Breakfast was good...the staff was amazing....the ladies filling the breakfast food we're fantastic and so polite!
Cons: The carpet in the Halls and room are old, dirty and gross. Everything else was nice and clean.
10.0
Helen
Exceptional
review category group of friends
06-07-2017
Pros: The staff was so friendly and accommodating, especially Linda who went above and beyond for us. I would and will highly recommend.
Cons: Wifi went out a lot. Housekeeping never gave enough towels or toilet paper. We had to request more everyday.
4.6
Johnathan
Disappointing
solo traveller
01-20-2017
Pros: Breakfast bar was great
Cons: Bed bug bites, room 333. Under mattress very dirty.
Showing reviews 1 - 5 of 14