This hotel is conveniently located close to all the area has to offer. There is modern decor in the rooms and very attractive public spaces, including an inviting outdoor patio with fireplace.
Smoke free premises. 94 units. 6 stories, interior corridors. Accessibility (Call).
Members save up to 10% and earn HHonors™ points when booking AAA rates!
Eco Certification
Tennessee Green Hospitality is an audited program certifying lodgings that have reduced energy and water usage, reduced waste, and have a written plan for continued improvement.
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 81 guests
Showing reviews 1 - 5 of 50
9.2
Lisa
Wonderful
family with young children
09-06-2016
Pros: The location is close to everything.
Cons: Parking for guest was also pubic parking during the day.
10.0
Nancy
Exceptional
family with young children
08-26-2016
Pros: Staff went beyond expectations to make us feel welcome. Beds were luxurious and comfortable. Pool and gum facilities were top notch.
Cons: Pool closed early (10:00 pm) but that was early for us.
9.6
Anonymous
Exceptional
solo traveller
08-21-2016
Pros:
Cons: You could have provided breakfast
9.6
Keith
Exceptional
family with older children
08-11-2016
Pros: Staff were very friendly and helpful.
Rooms clean, beds comfortable
Cons:
8.8
Gretchen
Excellent
mature couple
08-11-2016
Pros: great location
Cons: Parking was a problem because of the Lookouts game. Solution: valet parking on game day/night
10.0
Richard
Exceptional
family with young children
08-08-2016
Pros:
Cons: needed rollaway bed . none avaible
7.5
Kenneth
Good
family with young children
07-30-2016
Pros: The desk people were great, very helpful.
Cons: The water faucet in tub would not cut off therefore, it dripped constantly.
6.3
Wayne
Pleasant
mature couple
07-29-2016
Pros: Location
Rooms
Cons: loading, unloading,
PARKING location and additional cost
8.8
Susan
Excellent
family with young children
07-24-2016
Pros: I didn't like having to pay for a breakfast that at most hotels is complimentary. I, also, didn't like having to pay for parking. Hotels should have free parking.
Cons: More parking that doesn't charge the guest.
5.4
Rhonda
Fair
mature couple
07-24-2016
Pros: The location was close to the Aquarium and IMAX theater where we wanted to go.
Cons: It was incredibly noisy both day and night. The room was OK, the bed was OK. The A/C was so loud it woke us up every time it came on. We didn't dare get into the pool, the water was greenish yellow, did not look clean. They charged $7 a day for parking but the lot was always full. We refused to pay for this inconvenience. Would NEVER go back to this hotel again.
10.0
Jen
Exceptional
review category group of friends
07-20-2016
Pros: Great location! We were able to wall to many of our destinations.
Cons: Went to eat breakfast buffet and was never told it was $10.95 until after eating half a plate even though we asked if the breakfast was included.
5.4
L
Fair
family with young children
07-19-2016
Pros: The location.
Cons: The cleaning staff was not helpful. I asked for an extra towel since my kids were soaked from the rain and she said they did not have any. Additionally our TV did not work. We could not access any channels. We called the front desk at 8:30pm and they told us that they could not correct the problem.
7.1
Joseph
Good
family with older children
07-19-2016
Pros:
Cons: Parking.
9.2
Kate
Wonderful
mature couple
07-12-2016
Pros: Very friendly staff. Comfortable beds
Cons: Expensive
10.0
Cynthia
Exceptional
Traveling as Couple
07-08-2016
Pros: Just a block from the shuttle stop, close to the aquarium and restaurants. EXCELLENT location. They even had some water with lemon in the lobby during the hot afternoons.
Cons: Sheet was weird on bed; upside down one time, sideways the other after the bed had been made up. Not vacuumed thoroughly around the edges.
7.5
Brian
Good
mature couple
07-07-2016
Pros: Very close to downtown shopping, eating and river walk. Comfortable rooms had Kerig for coffee.
Cons: You're charged for parking by the day. Bathroom was very big but had a small tiny shower and vanity. Basic cable TV
7.9
Christie
Good
family with young children
07-06-2016
Pros: We loved that the king bed was next to the window and the bathroom provided a little separation between the bed area and the living room. The bed was comfy and the linens were very soft. The location of the hotel is perfect for a visit to the aquarium or the Children's Discovery Museum.
Cons: The shower head spray could have taken rust off a bumper. The sofa bed needed to be replaced. There were at least 3 springs that were not attached and could not be reattached. Good thing our kids are little. We had to ask several times for towels to be provided in the indoor pool area.
The ladies room lacked paper towels on more than one occasion and generally needed some attention. Very slow elevators.
7.9
Anonymous
Good
mature couple
06-27-2016
Pros: Heather at the front desk was so much fun. She was great.
Cons:
8.3
Anonymous
Very Good
family with young children
06-21-2016
Pros:
Cons: I thought there was breakfast meal with room . but I was wrong about this was told on arrival it did not go with room
10.0
Brenda
Exceptional
mature couple
06-19-2016
Pros: Everything was great!
Cons: Nothing
5.8
Anonymous
Okay
family with young children
06-02-2016
Pros: The staff is very friendly, helpful, and responsive. The location is great - very close to downtown attractions and restaurants.
Cons: The quality of the room was far below of what I expect of a hotel that bears the name "Hilton". The room smelled like sewage; the carpet, curtains, and bed linens need a good cleaning as well as some updating. I wouldn't be surprised if this hotel were to fail a health inspection. There were also continuous problems with the cable TV. The number of parking spaces is limited. No accommodations were given amidst all of these problems.
9.6
Kathleen
Exceptional
mature couple
05-31-2016
Pros: Great location!! Walking distance within every attraction downtown.
Cons: The parking is horrible!! Different business patrons us the parking lot in the back of hotel. Biggest downfall
7.5
Thomas
Good
mature couple
05-31-2016
Pros: Helpful staff.
Cons: Breakfast was not worth 10.95. Some people had a coupon. Why not us? We paid $178.00 for a room that was 89.00 when I arrived at Huntsville at same hotel.
8.3
Amy
Very Good
mature couple
05-26-2016
Pros: Staff was very friendly
Cons: Not very true handicap friendly. Stairs in front and only one handicap parking space close to door. Doors too narrow in room.
9.2
Jeremy
Wonderful
review category group of friends
05-23-2016
Pros: Both the check-in process with Jordan and check out with the very pleasant lady the morning of departure had a great impact on my stay. They were both very helpful. Also, the housekeeping staff is great, the room was perfect!
Cons: I have no complaints
8.3
Leanne
Very Good
mature couple
05-11-2016
Pros: The staff was extremely courteous and really seemed to enjoy their jobs. They were very friendly and attentive.
Cons:
7.5
Anonymous
Good
family with young children
05-04-2016
Pros:
Cons: the walkway to parking no sidewalk or ramp to take stroller had to go over the curb or go through gravel and mud. Also the inside pool the fumes in the air from the chemicals burned our eyes couldn't stay very long.
7.1
Nancy
Good
review category group of friends
04-19-2016
Pros: Location and the staff attention
Cons: It seemed as if the hotel charged for every little thing. The breakfast was too expensive for the offering. Overall it was not a good value.
10.0
Brenda
Exceptional
family with young children
04-18-2016
Pros: Everything was great
Cons:
7.9
Colleen
Good
young couple
04-12-2016
Pros: Location within walking distance to tons of restaurants, the aquarium, etc.
Cons: Smelled like chlorine throughout our room, we were on third floor directly above the indoor pool
6.7
Holly
Pleasant
family with young children
04-08-2016
Pros: Great location. Clean room and spacious bathroom.
Cons: The elevators always has a noxious smell coming from them--kind of like burning rubber.
If you're travelling with small children, all of the kids' TV stations are not viewable under whatever service Hilton has. It's really nice to put on a kids' show while everyone is getting ready.
The pool is really small. Just a few families in there and everyone is overcrowded.
After our first room cleaning, the maid took all of the dirty towels, but didn't leave any replacements, so, I had to go ask.
7.9
Anonymous
Good
family with young children
04-08-2016
Pros: Location was great - walking distance to just about everything.
Cons:
10.0
Miki
Exceptional
family with young children
04-05-2016
Pros: Everyone was very helpful and kept us well informed with the restaurants and attractions in the area
Cons:
7.1
Carol
Good
solo traveller
03-31-2016
Pros: Comfortable room and convenient location. Staff was very helpful.
Cons:
7.5
Marquisha
Good
family with older children
03-29-2016
Pros: Hotel was around everything
Cons: The room didn't look like the picture on the internet n the restroom had a funny smell
9.6
Anonymous
Exceptional
young couple
03-23-2016
Pros: The staff was very friendly. Right downtown close to everything. Bed was very comfortable. Room was nice an clean.
Cons: I loved everything about it.
9.6
Brittni
Exceptional
family with young children
03-21-2016
Pros: I like it because it was walking distance to the Aquarium
Cons:
9.2
Jane
Wonderful
mature couple
03-16-2016
Pros: The location was perfect.
Cons: Parking was less than ideal.
7.9
David
Good
family with older children
02-17-2016
Pros:
Cons: Double charged for room. Breakfast buffet was ok but a little high priced for semi warm eggs and cold muffins. A little disorganized as far as being able to get your food. No designated parking area for hotel guests only during daylight hours.
10.0
Andrea
Exceptional
family with older children
02-16-2016
Pros: EVERYTHING
Cons: Loved EVERYTHING!
8.8
Brian
Excellent
family with young children
02-16-2016
Pros: The keurig machine was handy in the room
Cons: The pool towels were unavailable a couple different times. The hot tub was not working one of the days.
9.2
Anonymous
Wonderful
young couple
02-16-2016
Pros: Loved everything. Room was nice and clean and had no problems there. Best location to stay downtown for the price! Nice facility even though it's a little dated.
Cons: There were two bugs in our room when we arrived the first night. I believe it was due to it being cold. We put them out on the balcony and never saw another one during our trip. These weren't roaches they were those little "stink bugs". The hot tub in the pool room could probably use new water, found a few floating "things" while sitting in it. Besides that the stay was great and we would definitely stay again!
10.0
Nina
Exceptional
mature couple
01-15-2016
Pros: Love their jobs
Cons:
9.6
Michael
Exceptional
mature couple
01-10-2016
Pros: Both Jordan and Joseph provided superb service throughout our stay. The rooms were quiet, comfortable, and everything worked as advertised.
Cons:
9.2
Anonymous
Wonderful
mature couple
01-02-2016
Pros: I loved the location of the hotel which was nearby to restaurants and attractions. The only front desk worker we dealt with was Jordan who was super nice and attentive.
Cons: I was highly disappointed in makeup spots that were on the pillow cases and mostly the unavailability of towels. I was told by a cleaning lady that towels weren't available until the next day around 2 or 3.
9.6
Niles
Exceptional
mature couple
12-28-2015
Pros: Excellent staff
Cons:
10.0
Darla
Exceptional
Family with Young Children
12-22-2015
Pros: Love location , food & staff is so friendly
Cons:
10.0
Jordan
Exceptional
young couple
12-20-2015
Pros: I loved the location. The staff was beyond friendly and went out of their way to make us comfortable.
Cons: The parking wasn't ideal during the day. The parking is open to the public during certain hours and it's hard to get a space if it's full.
9.6
Kenneth
Exceptional
mature couple
12-19-2015
Pros: The staff was wonderful with suggestions for dining and entertainment, always with a smile!!
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