Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
A blue-and-gray color scheme enhances the décor in the guest units. The furniture accentuates the spaciousness of the rooms and all rooms have an upholstered chair and ottomon.
Smoke free premises. 82 units. 5 stories, interior corridors. Accessibility (Call).
Pros: The location was perfect. Close to plenty of eateries & shopping. I like having the refrigerator and microwave in the room. The beds are comfortable and the towels smell fresh.
Cons: -
5.0
Anonymous
Fair
08-11-2017
Pros: Amazing staff. Secure and convenient location.
Cons: Rooms were a little worn out.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Hotel is non-smoking and room was clean & comfortable. Free internet was easy to access. Free parking is always a plus, as is the breakfast served from 6:00 - 9:00 a.m. Coffee always available in the lobby...free, as well.
Cons: The hotel sits back off the road and the sign showing where to turn in was not very big and could easily be overlooked.
10.0
Anonymous
Exceptional
08-11-2017
Pros: A great hotel for an overnight or longer stay. Very clean and friendly staff. Great breakfast too.
Cons: Nothing bad. Great hotel
7.0
Anonymous
Good
08-11-2017
Pros: Hospitable welcome with wAter, hot chocolate, and light snacks in the lobby.
Cons: The room showed quite a bit of wear and tear.
9.0
Anonymous
Wonderful
08-11-2017
Pros: location
Cons: I was not able to select the type of room (king, queen bed) and when I got to the hotel, I had to pay extra to get the room I wanted.
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean, spacious room.
Cons: Driveway is a little inconvenient to road and surrounding business.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Comfy bed, plenty of space, fairly clean, good bfast
Cons: Not quite as good as most 3 star hotels. Could see some dust in the hallways and bathroom had no vent for shower
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was clean
Cons: No
3.0
Anonymous
Poor
08-11-2017
Pros: It was convenient off of 75.
Cons: The main lobby looked nice. The room we stayed in looked outdated and maybe remodeled recently. The beds were uncomfortable and they had like mini pillows on the beds instead of full size pillows. The room was fairly small for a handicap accessible room.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location, hvac unit did not make noise. Bed was comfortable.
Cons: The pillow was a bit hard and uncomfortable.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Clean and beautiful place to stay. In perfect area to food and shopping.
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Rooms were spacious and clean. There were no faulty appliances or equipments in need of repair.
Cons: Location is quite far from the downtown and lookout mountain. The lady who worked at the breakfast room was not friendly and clearly did favor some specific people. This really does not go along with the quality hotel has mentained in every other aspect.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to Interstate, restaurants and a very comfortable room
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: My only complaint is that we had only been in our room 30 mins and we're getting ready for dinner and had another couple walk in on us using a from key. Very embarrassing for both parties.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Proximity to airport
Cons: Walls were super thin Sounded like the windows were open
8.0
Anonymous
Very Good
08-11-2017
Pros: Clean and the location
Cons: I called about a light out and they knocked on door I was in bathroom an told the 3 times to hold on a minute but they started coming in anyway.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Close to all that we wanted to do, fairly clean, new appearance.
Cons: Breakfast was blah! Beds weren't very comfortable, and at night hallways were extremely loud! Did not get more than 2 hours of sleep. Worse night of sleep ever at a hotel! Complained on my way out and receptionist did not seem to care.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons: Hard to find drive entrance
4.0
Anonymous
Disappointing
08-11-2017
Pros: The hotel was near many choices of restaurants but was difficult to enter/ exit. Internet was fine.
Cons: Required to authorize $20 charge for "incidentals" even though we already paid in full. Asked what incidentals there could be (no store, movies to buy, mini bar, etc) and she blew me off. One outlet to charge electronics. Minimal breakfast.
10.0
Anonymous
Exceptional
08-11-2017
Pros: All the people that work here .all was nice love it
Cons: Love it all
7.0
Anonymous
Good
08-11-2017
Pros: Location.
Cons: There was a big red stain on the carpet, not sure what it was. While taking a shower, for several minutes the water dropped down to a dribble, then went back to normal.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The hotel is in a great location. Close to the interstate, shopping and restaurants.
Cons: The hotel room walls and floor were not clean. Also, the staff didn't properly record our late check out and we were walked in on by a cleaning lady and called by the front deak prior to the average room check out time of noon.
8.0
Anonymous
Very Good
08-11-2017
Pros: At breakfast, they had a hot chocolate bar. My grandchildren were thrilled!
Cons: The wireless internet did not work. Spoke to front desk and the reply was "Oh, I'm sorry".
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff, as always, is very helpful. I had an unexpected client meeting that got moved to the evening. We met in the dining area. Without my asking, a staff member made sure we had enough lighting and turned down the TV volume. Very much appreciated.
Cons: The location is difficult to enter/exit. There is only one entrance and it is to a very busy road.
5.0
Anonymous
Fair
08-11-2017
Pros: Breakfast was above average. Morning staff was very friendly.
Cons: Hotel is in need of up-dating. Common areas (hall ways - elevators) are pretty grungy. Our room was OK but not the star rating we had hoped for.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location, clean, quiet and affordable. Will book again.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was perfect and the beds were very comfortable.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Friendly staff.
Cons: Rooms were not as clean as I had typically expected
10.0
Anonymous
Exceptional
08-11-2017
Pros: The room was very clean and smelled nice. Sometimes hotels have musty smells. The staff was very courteous and helpful.
Cons: The breakfast ran out of eggs before 10 which was supposed to be the end time of breakfast.
7.0
Anonymous
Good
08-11-2017
Pros: Location and it smelled clean.
Cons: Heat in the room didn't work.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Hot tub
Cons: Staff really do not engage with their guests, not rude but not friendly at all.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Wifi, clan room
Cons: NA
6.0
Anonymous
Pleasant
08-11-2017
Pros: Breakfast was great
Cons: The beds had spring pocking me in the back, which made my sleep restless.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Ease of reaching and great value for the price.
Cons: Breakfast staff should be more accommodating as this is a service oriented position.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable and convenient. Staff support was remarkable.
Cons: Not a thing
8.0
Anonymous
Very Good
08-11-2017
Pros: There's very close proximity to restaurants, shopping areas, and attractions. The hotel was very clean, comfortable beds,and offer a mixture of breakfast.
Cons: Front desk lied to me about the checkout policy. Front desk told me that I had to pay a $ 200.00 deposit fee to be able to pay cash at checkout. My problem was the front desk charge the credit card, place the receipt underneath my room door. She lied!
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: The only issue I had was the staff. I called to the lobby to ask a question and I was told, "We are really busy." My question was not addressed or answered.
6.0
Anonymous
Pleasant
08-11-2017
Pros: I guess the fact that there was free breakfast.
Cons: The food on the free breakfast had very little taste to it.
4.0
Anonymous
Disappointing
08-11-2017
Pros: The breakfast is unexpectedly nice: eggs, sausage, fresh waffles, oatmeal, and toasted pastries.
Cons: The room itself was quite shabby, and the staff were prickly. When I asked about the airport shuttle, I was rudely told they did not offer one. When I pointed out that it was mentioned when I booked, they offered an on demand van.
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: It was definitely a tier below what the star level indicated. AC left the sitting area cold and the bedroom area warm since the AC unit was in the sitting area. The TV was quite small even for the sitting area which made it quite tiny from the bed.
7.0
Anonymous
Good
08-11-2017
Pros: That it was close to places to shop and many choices for restaurants. Over all the staff was nice, and the place was clean,the breakfast was decent for beibg free.
Cons: They did not have a pool,that was a big bummer for the kids.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was kind, helpful, and personable, even at 11PM at night when we checked in. And the beds were clean and very comfortable!
Cons: It is an older hotel - so there may be some things that some travelers may prefer to be newer... But for our family - everything was clean - and we don't have to have new...
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