Top 20% of hotels within each Diamond Rating level, based on overall inspection scores.
AAA Inspector Notes
The property is convenient to the interstate and shopping. Some rooms feature a sleeper sofa or a chair with an ottoman.
Smoke free premises. 60 units. 3 stories, interior corridors. Accessibility (Call).
Pros: ...I was pleasantly surprised by the service and room. Better than I expected.
Cons: ...however, the parking situation is nt good at all. Not near enough spaces.
8.0
Michelle
Very Good
Business Traveler
06-23-2017
Pros: IT was clean. Bed was very comfortable. Room thermostat worked and was easy to use!
Cons: TV did not have proper cable; could not get any channels, even to watch the local news Plumbing issue--hot water in toilet and tank.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
06-23-2017
Pros: The only saving grace for this hotel is the staff. The staff were really friendly.
Cons: This place is definitely not a 3 star quality hotel. I've stayed in 2 star that were way nicer. They put me on the 3rd floor and the only ice machine was on the 1 st floor. The pool was closed and looked like it has been for some time. The elevator sucks.
4.0
Keely
Disappointing
Business Traveler
06-23-2017
Pros: The room was clean and VERY spacious. Nice when you have 2 kids with you! Beds were so-so on a comfort level.
Cons: Our room faced the Costco loading bay and I woke up a few times in the night to trucks loading/unloading. Not fun. The breakfast was hot but tasteless. I couldn't eat much of it. Hashbrowns were cooked in what tasted like rancid cooking oil. Yuck!
3.0
Brad
Poor
Traveling as Couple
06-23-2017
Pros: Nothing
Cons: The elevator did not work, the tile is cracked in the bathroom, the doors were broken on the closet where the ironing board was, The air conditioning didn't cool welland the furniture was scratched up. This is a very low-end hotel now. 2 star at best.
8.0
Michael
Very Good
Business Traveler
06-23-2017
Pros: Very kind staff. Great location....easy on off I - 40 access
Cons: Only true downfall is hotel was over booked and I was given a 2 Queen suite rather than the single king that I booked in advance. They meant well giving a suite upgrade, however at 6"7', I really need a king....
7.5
Hedda
Good
family with young children
06-17-2017
Pros: Room
Cons: Breakfast was the same every day
2.5
Donna
Poor
review category group of friends
05-30-2017
Pros: Nothing about this hotel
Cons: Staff room cleaning general manager
7.5
Marshall
Good
family with young children
05-26-2017
Pros: Was within minutes of restaurants, shopping and where I needed to be
Cons: The light stayed on outside window because of location. Was located next to a Costco
9.6
Karen
Exceptional
family with young children
04-25-2017
Pros: Room was very comfortable nicer than expected.
Cons: Breakfast wasn't that great and lady that checked us in was very slow and not real friendly
3.5
John
Poor
solo traveller
03-31-2017
Pros: Desk clerk is uber OBNOXIOUS and in your face.They charge you $150.00 for a security deposit if you book through an agency!!This guy smile but you don't get a sincere friendly feeling!!eww!!!(((**
Cons: Everything!!((**
5.4
Natasha
Fair
review category group of friends
03-08-2017
Pros:
Cons: The pool was closed ad Noone told me at time of booking.
2.5
Noura
Poor
family with young children
03-06-2017
Pros: The staff was extremely rude... I was stuck in the elevator with a two year old and group of teenagers for 30 minutes because the lady at the front desk kept trying to reset it instead of calling the fire department.
Cons: The staffs attitude was horrible.... the price you pay has to be for the locations because it is definitely not for the actual facility
4.2
Brooke
Disappointing
solo traveller
02-12-2017
Pros:
Cons: Management - Our window was busted out of our truck and they stolethe radio and my husbands business bag and management said"well it happens but we can help vacuum out your truck."We will never be back!
9.6
April
Exceptional
family with young children
02-07-2017
Pros:
Cons: The hotel was hard to find....back behind Costco...once we found it, it was perfect and very close to everything! We were in town to shop and to register my little sister for her wedding and it couldn't have been any better! The front desk was very nice and welcoming and all we did was sleep at the hotel so we were pretty much in and out. Worked great for us. We would stay here again! Thanks!
10.0
Patty
Exceptional
young couple
01-14-2017
Pros: Beds
Cons:
9.2
Frances
Wonderful
young couple
10-17-2016
Pros:
Cons: Ice on the 3rd floor
8.8
Tyesha
Excellent
family with young children
07-19-2016
Pros: Location
Cons: Not enough parking
7.5
Ohioan
Good
mature couple
07-18-2016
Pros:
Cons: Was disappointed that the pool water looked murky, not clear. Did not get in because of it.
7.9
Tenethia
Good
young couple
06-24-2016
Pros: Beds were comfortable and we never had an issue with hot water or clean towels. Its not a 5 star resort but definitely a nice budget friendly suite. Worth the price.
Cons: Parking could have been a bit better, but not a deal breaker at all.
9.6
Terri
Exceptional
review category group of friends
06-09-2016
Pros: The room was spacious and nicer than I anticipated .
Cons: It was a little pricey.
7.1
Valeria
Good
family with young children
04-17-2016
Pros: Close to everything: shopping, fun, and food
Cons: Lack of towels
8.3
Wallace
Very Good
family with older children
04-03-2016
Pros: Location
Cons: Pool was being renovated. Didn't not mention this when reservation was booked. Had two teenage boys and specifically booked a hotel with an indoor pool.
6.3
Montez
Pleasant
young couple
02-16-2016
Pros:
Cons: There was a guest staying in your hotel playing loud music. Which kept me up.
4.6
Dr
Disappointing
mature couple
01-03-2016
Pros: The location. Since its not far from I-40 and Germantown road.
Cons: The staff. I was informed once I got there that I needed to pay a $150.00 deposit on top of my rental. Logically this made NB o sense. I was told this is applicable to every customer. But the signposted requests $50.00. I would never revisit this location again. Dr Howard.
9.6
Laura
Exceptional
review category group of friends
12-19-2015
Pros: None
Cons: None
5.0
Frank
Fair
solo traveller
12-03-2015
Pros:
Cons: For the price I paid for the room, I have stayed in much nicer Comfort Suites properties. This place was worn out!
8.3
David
Very Good
family with young children
10-07-2015
Pros: Friendly staff
Cons:
7.9
Natasha
Good
family with young children
09-28-2015
Pros: It was spacious, clean and the pool was nice.
Cons: The cable reception was terrible!
4.2
Nicole
Disappointing
family with older children
09-13-2015
Pros:
Cons: I didn't like the fact that I contacted your front desk to let them know I was stuck in Germantown Pkwy traffic but they still canceled my room. I had to pay a higher price than what I originally reserved the room for. The couch needed to be given to the Goodwill.
10.0
Harriet
Exceptional
review category group of friends
08-25-2015
Pros: Location was very convenient. Large Variety of Restaurants and shopping within walking distance,but because of traffic volume , driving is recommended. We felt safe and relaxed at the hotel.
Cons: Parking!!!! The hotel's parking lot is connected/shared with another hotel and when both have full occupancy it can be challenging to find a space close to entrance.
6.7
Anonymous
Pleasant
family with young children
08-19-2015
Pros: Donna working the desk at check-in was so sweet and helpful.
Cons: Toilet rocked and there was a dead mouse by the pool.
9.2
Brittany
Wonderful
family with young children
08-17-2015
Pros: The staff and room were great. We'll probably stay next time we're in memphis.
Cons: Nothing really to complain about. Everything was nice
8.3
Ronald
Very Good
family with young children
07-26-2015
Pros: Front desk staff were excellent and very helpful
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