The property is convenient to the interstate and shopping. Some rooms feature a sleeper sofa or a chair with an ottoman.
Smoke free premises. 60 units. 3 stories, interior corridors. Accessibility (Call).
Cons: Was disappointed that the pool water looked murky, not clear. Did not get in because of it.
7.9
Tenethia
Good
young couple
06-24-2016
Pros: Beds were comfortable and we never had an issue with hot water or clean towels. Its not a 5 star resort but definitely a nice budget friendly suite. Worth the price.
Cons: Parking could have been a bit better, but not a deal breaker at all.
9.6
Terri
Exceptional
review category group of friends
06-09-2016
Pros: The room was spacious and nicer than I anticipated .
Cons: It was a little pricey.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
05-16-2016
Pros: I talked to a couple different front desk employees while I was there and they were both EXTREMELY friendly and helpful. I couldn't have asked for better service.
Cons: The breakfast was pretty terrible...even for free hotel breakfast. But, the friendly staff made up for it!
7.1
Valeria
Good
family with young children
04-17-2016
Pros: Close to everything: shopping, fun, and food
Cons: Lack of towels
4.0
Keely
Disappointing
Business Traveler
04-15-2016
Pros: The room was clean and VERY spacious. Nice when you have 2 kids with you! Beds were so-so on a comfort level.
Cons: Our room faced the Costco loading bay and I woke up a few times in the night to trucks loading/unloading. Not fun. The breakfast was hot but tasteless. I couldn't eat much of it. Hashbrowns were cooked in what tasted like rancid cooking oil. Yuck!
8.3
Wallace
Very Good
family with older children
04-03-2016
Pros: Location
Cons: Pool was being renovated. Didn't not mention this when reservation was booked. Had two teenage boys and specifically booked a hotel with an indoor pool.
3.0
Verified Hotel Guest
Poor
Traveling as Couple
03-12-2016
Pros: The only saving grace for this hotel is the staff. The staff were really friendly.
Cons: This place is definitely not a 3 star quality hotel. I've stayed in 2 star that were way nicer. They put me on the 3rd floor and the only ice machine was on the 1 st floor. The pool was closed and looked like it has been for some time. The elevator sucks.
6.3
Montez
Pleasant
young couple
02-16-2016
Pros:
Cons: There was a guest staying in your hotel playing loud music. Which kept me up.
4.6
Dr
Disappointing
mature couple
01-03-2016
Pros: The location. Since its not far from I-40 and Germantown road.
Cons: The staff. I was informed once I got there that I needed to pay a $150.00 deposit on top of my rental. Logically this made NB o sense. I was told this is applicable to every customer. But the signposted requests $50.00. I would never revisit this location again. Dr Howard.
9.6
Laura
Exceptional
review category group of friends
12-19-2015
Pros: None
Cons: None
5.0
Frank
Fair
solo traveller
12-03-2015
Pros:
Cons: For the price I paid for the room, I have stayed in much nicer Comfort Suites properties. This place was worn out!
8.0
Michelle
Very Good
Business Traveler
11-17-2015
Pros: IT was clean. Bed was very comfortable. Room thermostat worked and was easy to use!
Cons: TV did not have proper cable; could not get any channels, even to watch the local news Plumbing issue--hot water in toilet and tank.
8.3
David
Very Good
family with young children
10-07-2015
Pros: Friendly staff
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
09-29-2015
Pros: Super friendly staff and great breakfast
Cons: Elevator broke a several times, room smelled kind of moldy & messed with allergies but seemed very clean! I feel like the price should have been lower for the quality
7.9
Natasha
Good
family with young children
09-28-2015
Pros: It was spacious, clean and the pool was nice.
Cons: The cable reception was terrible!
4.2
Nicole
Disappointing
family with older children
09-13-2015
Pros:
Cons: I didn't like the fact that I contacted your front desk to let them know I was stuck in Germantown Pkwy traffic but they still canceled my room. I had to pay a higher price than what I originally reserved the room for. The couch needed to be given to the Goodwill.
10.0
Harriet
Exceptional
review category group of friends
08-25-2015
Pros: Location was very convenient. Large Variety of Restaurants and shopping within walking distance,but because of traffic volume , driving is recommended. We felt safe and relaxed at the hotel.
Cons: Parking!!!! The hotel's parking lot is connected/shared with another hotel and when both have full occupancy it can be challenging to find a space close to entrance.
6.7
Anonymous
Pleasant
family with young children
08-19-2015
Pros: Donna working the desk at check-in was so sweet and helpful.
Cons: Toilet rocked and there was a dead mouse by the pool.
9.2
Brittany
Wonderful
family with young children
08-17-2015
Pros: The staff and room were great. We'll probably stay next time we're in memphis.
Cons: Nothing really to complain about. Everything was nice
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-12-2015
Pros:
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
07-28-2015
Pros:
Cons: weird location behind Costco, only one elevator, parking lot is shared with another hotel (pay attention to towing signs), breakfast was pretty weak.
8.3
Ronald
Very Good
family with young children
07-26-2015
Pros: Front desk staff were excellent and very helpful
Cons: Breakfast wasn`t that great
4.6
James
Disappointing
solo traveller
01-30-2015
Pros: Breakfast was above average. Bed was good.
Cons: Elevator didn't work. Very cheaply constructed with poor workmanship. Energy saving lights were horrible.
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