About AAA Membership Travel Travel Information Savings & Discounts Auto Services Insurance Financial

AAA Home

Holiday Inn Express Hotel & Suites

AAA Inspector Rating

8.7

Good

25 Guest Ratings

1441 N Smith Rd

East Ridge, TN 37412- Map It

Book Now Route

Save

(54) Photos

Photos

AAA Inspector Notes

This newer property offers amenities and modest-sized rooms geared toward business travelers. Their breakfast cinnamon rolls are all the rage. Smoke free premises. 64 units. 3 stories, interior corridors. Accessibility (Call).

More about East Ridge, TN More Hotels in East Ridge, TN

Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

I-75 exit 1 southbound; exit 1B northbound, just w. 1441 N Smith Rd 37412.

Pool

heated indoor.

Dining & Entertainment

nearby.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

exercise room.

Guest Services

valet and coin laundry.

Terms

cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE

Good

Based on Ratings from 25 guests

Showing reviews 1 - 5 of 18

4.6

Needs

Disappointing

mature couple

07-19-2016

Pros: Temperature of the room was not adequate. We obtained a box fan from the front clerk. There was a dog yapping all night. The breakfast was terrible. The hotel was dated.

Cons: Everything

7.9

Lensi

Good

review category group of friends

06-21-2016

Pros: Reviews said the hotel was outdated, however they had previously upgraded. Our room was updated and very nice, and clean. Staff was helpful, location was convenient, breakfast was a bonus!!

Cons: Wish the pool would of been outside but it was still clean and towels providee!

3.8

Criss

Poor

family with young children

04-11-2016

Pros:

Cons: I had prepaid for a deluxe suite which they had given away when we arrived. I ended up with a standard two queen room and was never refunded the difference. The beds were saggy and wore out. My three kids had to sleep together in one bed.

4.6

David

Disappointing

family with older children

04-04-2016

Pros: Nothing

Cons: Carpet flooring throughout the hotel was dirty. Tile floors in the elevator area were also dirty, including cracked tiles and dos colored grout. He'd to change rooms because the first rooms bathroom toilet was broken.. Breakfast was marginal. Bananas were too ripe.

10.0

Susan

Exceptional

mature couple

02-27-2016

Pros: The bed was very comfortable and I loved all of the pillows. I liked all of the towels in the bathroom and the shower was pleasant.

Cons: All was fine with me.

10.0

Roberta

Exceptional

solo traveller

02-21-2016

Pros: Very comfy bed.

Cons: Eggs for breakfast. Tasted like powdered egged.

5.4

Biz

Fair

solo traveller

02-10-2016

Pros: Great price and friendly staff.

Cons: The bed was uncomfortable and the room smelled heavily of some air freshener which gave me a headache. There was a big flying insect in the room I had to deal with. The room needs a remodel.

7.5

Marie

Good

family with older children

02-05-2016

Pros: Location

Cons:

7.1

Amanda

Good

family with young children

01-30-2016

Pros: We enjoyed our stay, everything was great besides a couple minor things.

Cons: When I looked the hotel up online it said you could pay with cash, after we arrived we found out that was not an option. However, we were still able to pay for our stay. The only other complaint I would have was that we went for an evening swim with our children and other family members in what was supposed to be a heated pool. It was not warm at all. It was very chilly and there were no towels in the pool area. I then had to have my family member run up to our room and grab the towels from our bathroom.

5.0

Darlene

Fair

solo traveller

01-15-2016

Pros: The staff was friendly. The bed was comfortable.

Cons: Less cared for than most holiday inn express hotels I've stayed in. My room was missing drapes I could close. Only the sheers were there which wasn't very private. I had to go back downstairs twice because the key wouldn't work.

6.3

Debbie

Pleasant

mature couple

01-11-2016

Pros: The breakfast was good. Use of Wi-Fi and computer.

Cons: Carpet was dirty with spoiled spots on it. The mattress wasn't comfortable on my side. I am a light sleeper so I could hear noises all during the night.

9.0

Verified Hotel Guest

Wonderful

Family with Teens

01-10-2016

Pros: The cleanliness of the room, comfortable beds, breakfast, polite staff.

Cons: Small things could be improved: didn't have a fan in the bathroom, didn't have a do-not-disturb sign for the door.

9.6

Maurice

Exceptional

mature couple

01-04-2016

Pros: Watching tv from in room hot tub very relaxing. Even though close to road it was very quiet. Wife had a morning swim in the indoor pool.Enjoyed it

Cons: Phone was dead but we had our cell phones...did not complain to desk..they might have fixed it.

10.0

Tiffany

Exceptional

family with older children

09-29-2015

Pros: The staff were s I warm and welcoming. They greeted us with a smile and a friendly word each time we came and left. The location was near the highway and very centrally located. We felt very safe and comfortable.

Cons: I can't think of anything.

5.4

Denise

Fair

family with young children

09-08-2015

Pros: I was very pleased with the breakfast and the cleaning staff was very friendly.

Cons: I was dissatisfied with the fact that our room key kept getting deactivated, and the first room we were assigned had a wet floor. Also I had already paid for my room through booking.com, and when I checked out I realized that I was being charged again.

5.0

Verified Hotel Guest

Fair

Family with Young Children

08-11-2015

Pros:

Cons: Old

7.5

Amanda

Good

family with older children

03-18-2015

Pros: Large room and comfortable bed. Friendly staff!

Cons: Room had an odor just smelled old and could have been cleaner.

8.8

Charles

Excellent

mature couple

11-01-2014

Pros: Excellent hot breakfasts Quiet, comfortable, clean rooms Very attentive staff Well staffed

Cons: Nothing I can think off

Showing reviews 1 - 5 of 18