Embassy Suites by Hilton Nashville South/Cool Springs

AAA Inspector Rating
8.7
Very Good
52 Guest Ratings
820 Crescent Centre Dr
Franklin, TN 37067- Map It
Members save 5% or more and earn HHonors™ points when booking AAA rates!
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AAA Inspector Notes
This all-suite property is conveniently situated just minutes away from many attractions as well as the interstate. The guest rooms offer expansive floor space and comfortable seating. Upscale Galleria Mall is 3 miles away. Smoke free premises. 250 units. 9 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-65 exit 68A, exit 68A to Carothers Rd. 820 Crescent Centre Dr 37067.
AAA Benefit
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet (fee), wireless Internet.
Sports & Recreation
sauna, hot tub, exercise room.
Guest Services
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 52 guests
Showing reviews 1 - 5 of 50
9.2
Dolly
Wonderful
young couple
09-18-2016
Pros: A last minute stop great place to stay
Cons: The laundry facilities we were on vacation that I would wash a couple things it was gross
8.8
Vicki
Excellent
family with older children
08-09-2016
Pros:
Cons: Got very little sleep- there were some very loud groups that were a disturbance well after midnight. They were yelling down to friends in the lobby right outside my door.
6.7
Anonymous
Pleasant
solo traveller
07-13-2016
Pros: Room was very quiet despite backing on highway.
Cons: Very understaffed. Check in and check out both took at least 10 minutes.
4.2
Susan
Disappointing
solo traveller
07-12-2016
Pros: The staff at breakfast were excellent.
Cons: Housekeeping NEVER cleaned our room after multiple requests. Staff at desk not helpful. Most disappointing stay I have ever had at an Embassey or any Hilton. Pillows very uncomfortable.
9.2
Amd
Wonderful
solo traveller
06-27-2016
Pros: Excellent hotel; staff EXTREMELY helpful (I had an issue with my reservation through bookings.com and they helped to resolve it). Hotel is recommended. Bookings.com is not.
Cons: My opinion of Embassy Suites is excellent. Not so much for bookings.com. Unfortunately when I arrived at the hotel via Taxi (I was being picked up the next morning for a meeting), there was no room for me despite a confirmed reservation. I called bookings.com and was on HOLD for a long time before I gave up on that option. Luckily for me, Embassy Suites went out of their way to find a room for me. It took 3 hours, but they were awesome! I will stay at this hotel again! I will not use bookings.com again.
Showing reviews 1 - 5 of 50