No matter which unit you choose in this condo complex, you'll be rewarded with awesome mountain views. Some accommodations are homey town houses, while others are like a high-rise apartment.
Smoke free premises. 384 condominiums. 2-5 stories, exterior corridors.
sauna, hot tub, recreation programs, playground, game room, exercise room.
check-in 4 pm.
OVERALL GUEST SCORE
Based on Ratings from 15 guests
Showing reviews 1 - 5 of 15
family with young children
Pros: Beds, view, location, space, pool were all excellent!
Cons: I can't think of anything that could have been better except if I could have extended our stay since we loved it so much!
Pros: Perfect location to everything. Great setting.
Cons: A little shabby. Sofa was quite worn, and the bathroom floor was dingy. Also, the shower was always lukewarm.
Pros: The front desk staff were very nice. There was one woman who was not very friendly. You could tell she did not like her job.
Cons: The hot tub was dirty and had trash in it. I got out . Got back in the next day and the same trash was in it. The outside hot tub was full of leaves. It had not been cleaned that day. I told the staff and of course I was told the kids probably dirtied the tub. I told them it was same trash in it two days in a row. I asked what was used to clean the tub and when it was scheduled for treatment. Could not get a definite answer. I stayed out of the hot tub for the rest of the stay. The walls are thin. Every night I heard the man on one side snore and his conversations with his wife. The other side I could tell you every conversation that couple had. It was that audible. I would like to know how often they test the water in the tubs and pool and what chemicals they are using. It would be nice if the management could show a record of the maintenance. It would be more efficient and professional. That issue should be taken seriously. I do not think it is safe not to know what is being done and not checking up on the people who are scheduled for these tasks.
Pros: We came after dark and didn't see the surroundings much, but, I thought the unit was very clean and comfortable.
Pros: The mountain vistas from the condos are fabulous. Spacious suites with fireplaces, easy access to Gatlinburg, friendly and helpful staff.
Cons: The room décor is dated and needs updating. We had some kitchen bugs that we reported at checkout (staff took notes and said they would take care of the insects).
Cons: The clubhouse, kids running around screaming no parental control!
Verified Hotel Guest
Traveling as Couple
Pros: Loved the cozy one bedroom. The balcony was a plus, so relaxing. Will definitely stay again. Thanks again for a great weekend.
Cons: NO everything was perfect.
Pros: Price and location
Cons: You could hear everything going on out side your bed Room window.
Pros: Great location
family with older children
Pros: I had the wrong type of room. They were not willing to accommodate
Cons: Suppose to have a 2 bedroom but got a one
Pros: I loved the size of the Suite and the furnishings
Traveling as Couple
Staff was friendly.
Pros: Rooms were very nice
Family with Young Children
Pros: It had a fridge and microwave
Cons: It was a time share condo, not a hotel. It was dirty and outdated, the bathroom smelled like an outhouse, the grounds were outdated. Felt like a motel with a kitchenette.
Pros: Very close to downtown Gatlinburg yet out of the main stream of traffic
Pros: Staff was helpful and accomodating. We made a poor decision staying there, as we were going to the football game and didn't have a lot of time. We got to see very little of the beauty of Gatlinburg, maybe another time. Thanks for the time we did have.
Cons: Check in and check out time. Have never had a 4 pm check in or 10am checkout. For our trip it was very important that we check in at 3, thankfully the staff accomodated us. We went to the football game and got in at 3am, difficult time checking out at 10. We didn't get much of a chance to enjoy the accomodations so, difficult to rate. Spur of the moment decision, took us 2hrs to get out of gatlinburg, will try again when time is not a problem.