This property has a fresh look and includes a comfortable common area. Rooms include ample work space and plush bedding. Enjoy a complimentary breakfast that is served daily in the lobby.
Smoke free premises. 80 units. 3 stories, interior corridors. Accessibility (Call).
valet and coin laundry, airport transportation, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 35 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
07-21-2017
Pros: ...the entire staff was genuinly friendly. Whenever I met one of them in the hall or wherever they always had a smile and friendly words to say. The Hotel was clean and well kept and located in a place convenient to work, shopping, and entertainment.
Cons:
5.0
Anonymous
Fair
07-21-2017
Nothing
Pros: Nothing
Cons: It wasn't what I thought I paid for
7.0
Anonymous
Good
07-21-2017
Pros: good accommendations
Cons: Adjacent to railroad track and yes several went by
8.0
Anonymous
Very Good
07-21-2017
Pros: Staff was extremely professional and friendly.
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Extremely courteous staff; excellent shower (we got a handicapped room for the hand-held and there were two optional shower heads; the wall-mounted head was very, very good). Good room and bed, decent breakfast included. Good bed linens and pillows
Cons: Small stuff that didn't take away from my experience: cheap towels; inconsistent maid service (fixed when I called); train running by (never woke us up); pool out of order due to health notice; killed a millipede in the bathroom- yet a good value.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Nice and clean. Friendly staff.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros:
Cons: When I checked in I asked what the incidental fee was and I was told $20. The next morning,I had $60 on hold in my acct. I finally called Tuesday morning 2 days after chkgng out to learn it was chgd by the person chking me in. I finally got it back.Why???
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hot pool and Jakuzi
Cons: No
8.0
Anonymous
Very Good
07-21-2017
Pros: The breakfast was pretty good
Cons: No
3.0
Anonymous
Poor
07-21-2017
Pros: The breakfast
Cons: Ants in room. Floor was not vacuumed. Sheets were stained. No shuttle service from airport.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Great staff, wonderful breakfast!
Cons: Room needed better lighting and better commode seat.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Pool was warm and clean. The staff was very helpful!
Cons: Can get better breakfast
10.0
Anonymous
Exceptional
07-21-2017
Pros: I really enjoyed the breakfast in the morning. There was an indoor pool as well.
Cons: My only complaint was there was a mini fridge in the room and it was on the coldest setting and it felt like it wasn't working at all.
7.5
Anonymous
Good
07-05-2017
Everyone was friendly.
Pros: The breakfast was really good.
Cons: The air didn't work that good.
7.9
Anonymous
Good
04-30-2017
Good
Pros:
Cons: Night trains passing. Fortunately they were infrequent.
10.0
Anonymous
Exceptional
04-20-2017
Exceptional
Pros: Breakfast was far superior to any other hotel chain we have stayed in. The bed was super comfortable. The staff is so friendly and helpful. They faxed documents for me and upgraded our room because I'm a Marriott member. It's clean and the location is perfect to be ableyti easily access any area around East Memphis. I will stay here again. Plenty of amenities all around.
Cons:
7.9
Anonymous
Good
04-17-2017
Very comfortable, staff was great!
Pros: Location and convenience to what I meeded.
Cons: Paying for laundry! One of my main reasons for choosing this location.
9.6
Anonymous
Exceptional
03-22-2017
Exceptional
Pros: Breakfast was excellent. Hot tub was great.
Cons:
10.0
Anonymous
Exceptional
02-28-2017
Exceptional
Pros: Excellent, safe and quiet location. Convienent to the highway and downtown Memphis. Lots of restaurants and other services nearby
Cons: Shear curtains did not allow room to get completely dark
5.4
Anonymous
Fair
02-18-2017
Over all visit was pleasant
Pros: I love the location. The hotel is always clean and staff friendly.
Cons: The size of the bed supposed to have been a queen but it was more like a full. My husband and I both were hanging off the side of the bed. if we turned over at all we would be on the floor. The 3rd floor we stayed on was ice cold as if we were outside.
7.5
Anonymous
Good
02-13-2017
Good
Pros: Excellent variety at breakfast
Cons:
9.2
Anonymous
Wonderful
01-31-2017
Superb
Pros: Everything was good
Cons:
7.5
Anonymous
Good
12-30-2016
Not bad for the $$$
Pros: Breakfast was good
Cons: Needs a little upgrading/repairs.
9.6
Anonymous
Exceptional
12-27-2016
Great stay
Pros: The bed was comfortable . The hotel was clean and the staff were friendly, Great full breakfast!I would stay here again. Great value!
Cons: They could not find out prepaid registration; however, they gave us a room while they figured it out.
9.2
Anonymous
Wonderful
11-26-2016
Comfortable and relaxing.
Pros:
Cons: The paper plates were too thin. My key would not open the side door entrance to the hall way.
6.7
Anonymous
Pleasant
11-24-2016
Pleasant
Pros: Food was okay. Parking was good.
Cons: No glass for coffee pot. Found long black hairs in bathroom(not ours). Lacking wash cloths and towels. Lacking facial tissues.
9.2
Anonymous
Wonderful
11-21-2016
Superb
Pros: Staff worked hard to accommodate
Cons:
10.0
Anonymous
Exceptional
09-21-2016
Gr8 stay:)
Pros: Staff was professional and accommodating
Cons:
6.7
Anonymous
Pleasant
09-18-2016
Pleasant
Pros:
Cons: That they left my door not closed properly....anyone could have just went in.
10.0
Anonymous
Exceptional
08-30-2016
Exceptional
Pros: Cleanliness and staff
Cons: Nothing
9.6
Anonymous
Exceptional
08-13-2016
Luck was in our favor!...
Pros: Easy check in. Helpful friendly staff. No trouble parking close to facility. Quiet, even though all rooms were occupied. Breakfast was far better than expected. Great selection of breakfast items. Easy self serve with an attendant to quickly assist if needed. Room was excellent. Couldn't believe how well we slept. This had been a second choice after the hotel we used before was booked. Luck was in our favor! We'll plan on staying here again and will recommend Fairfield Inn to friends. Thanks!
Cons: The filter/coffee pack did not fit the coffee maker in the room. The yellow/orange/green color pallet is probably great for people on business trips. It was done quite well, however I didn't find it to be restful. (That all comes down to personal tastes..:)
10.0
Anonymous
Exceptional
07-20-2016
great
Pros: breakfast incomplete without meat
Cons: no meat at breakfast
10.0
Anonymous
Exceptional
07-20-2016
breakfast not to our liking...
Pros: eggs were wattery
Cons: could have been breakfast meat
9.6
Anonymous
Exceptional
06-03-2016
Exceptional
Pros: Very friendly staff! Rooms were clean. On booking.com website it said pool was outdoor, but it's actually indoor (glad it was, nervous about the weather).
Cons:
7.1
Anonymous
Good
03-17-2016
Location/Price a Plus, Train and...
Pros: Location and Price. I reported a leak from the toilet on the 3rd floor coming through the vent into my room on the 2nd floor bathroom. This was fixed while I was out that day.
Cons: I reported the shower drain was slow and there was not any action taken. Noise from the A/C was excessive. Breakfast was a bit spartan and not very high quality.
10.0
Anonymous
Exceptional
03-15-2016
Would stay there anytme I...
Pros: Yes the morning food was great and very clean rooms
Cons: nothing I can think of was bad
9.6
Anonymous
Exceptional
03-14-2016
good
Pros: I just enjoyed our stay great view
Cons: That all rooms where non smoking but on booking com it say there half smoking
7.5
Anonymous
Good
01-28-2016
Excellent place to stay very...
Pros: Clean and quiet...Friendly Staff Excellent Breakfast
Cons: A little far from our destination but ok
10.0
Anonymous
Exceptional
01-21-2016
Great stay and very comfortable....
Pros: Very comfortable beds! Very good breakfast; not one of those Continental BS breakfasts.
Cons: Quien Sabe - All were great!!
9.6
Anonymous
Exceptional
01-17-2016
Great place
Pros: Staff was awesome...bed super soft...very clean room...breakfast was good.. I will stay here again!
Cons:
10.0
Anonymous
Exceptional
10-18-2015
Great
Pros: Quite nice area clean and comfortable.
Cons: Nothing
9.6
Anonymous
Exceptional
09-02-2015
Very pleasant stay. Will stay...
Pros: The entire facility was very clean. The staff was kind and helpful. I felt very safe there.
Cons: The only complaint was that the phone rang 4 different times throughout the night one of the nights we were there. I let the staff know and she apologized. It said it was not coming from the front desk. It must have been an outside line calling in. I thought that was strange.
;detailController.handleFacebook('SEO','Fairfield Inn & Suites by Marriott Memphis Germantown', '115156', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/115156H1.jpg', 'Germantown', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Fairfield Inn & Suites by Marriott Memphis Germantown', '115156', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/115156H1.jpg', 'Germantown', '', '', '', '');){kind=link}
