Four Points by Sheraton Knoxville Cumberland House Hotel

AAA Inspector Rating
8.7
Excellent
143 Guest Ratings
1109 White Ave
Knoxville, TN 37916- Map It
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.2
Bath3.2
Public Areas2.9
ARATED
AAA Inspector Notes
This property, centrally located downtown, is adjacent to the Knoxville Convention Center, World's Fair Park and University of Tennessee. The spacious, modern rooms have an easy chair and ottoman. Smoke free premises. 129 units. 7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct 11th St. Across from World's Fair Park. 1109 White Ave 37916.
AAA Benefit
Members save up to 15%, plus SPG® benefits when booking AAA rates!
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: refrigerators, microwaves, high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, room service.
Terms
pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 143 guests
Showing reviews 1 - 5 of 50
8.8
Verified AAA Guest
Excellent
Senior
10-07-2016
excellent physical plant and facilities; indifferent staff
Pros: spaciousness of room, comfortable mattress and pillows. adequate fitness center and business center.
Cons: reception didn't acknowledge my starwood gold level membership-had to ask if they had it on record. at other starwood properties, breakfast is included in rate for gold level members, but not here, apparently. staff do their jobs correctly, but seem remote and unwelcoming.incidentally, when making booking, AAA website had no provision for recording my starwood membership number.
5.8
Nikki
Okay
young couple
05-16-2017
Pros:
Cons: Tub would not drain! There was something spilled in and on the vents of Air condition . We gave pictures we took to front desk
9.2
Laura
Wonderful
family with young children
05-14-2017
Pros: Location, comfort, cleanliness
Cons: Restaurant and bar hours and sports tv stations (wanted to watch the Predators in playoffs at the bar area and order dinner after being on the road a while, but went to Copper Cellar instead to accommodate our requests)
7.5
Miranda
Good
review category group of friends
05-05-2017
Pros: The beds were clean and comfortable the bathroom was clean. The staff was helpful.
Cons: There was a few places I thought could be cleaner. Where the pamphlets were talking about the hotel needed to be clean. The housekeepers didn't stock coffee on the second day and we had to ask for it. They did get it to us when we asked however.
9.6
Anonymous
Exceptional
family with young children
04-18-2017
Pros: Loved the bed. Was easy to check in and out. Parking was a wonderful bonus!
Cons:
Showing reviews 1 - 5 of 50