Four Points by Sheraton Knoxville Cumberland House Hotel

AAA Inspector Rating
8.7
Excellent
143 Guest Ratings
1109 White Ave
Knoxville, TN 37916- Map It
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AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.2
Bath3.2
Public Areas2.9
ARATED
AAA Inspector Notes
This property, centrally located downtown, is adjacent to the Knoxville Convention Center, World's Fair Park and University of Tennessee. The spacious, modern rooms have an easy chair and ottoman. Smoke free premises. 129 units. 7 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct 11th St. Across from World's Fair Park. 1109 White Ave 37916.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® or SPG® points when booking AAA rates!
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, wireless Internet, safes. Some: refrigerators, microwaves, high-speed Internet.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, room service.
Terms
pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 143 guests
Showing reviews 1 - 5 of 50
9.8
Verified AAA Guest
Exceptional
Solo
07-26-2017
The hotel is very clean and modern, but also very comfortable. It is located on the other side of World's Fair park from downtown, which keeps it quiet. It is very easy to access from the Interstate--just get off and straight ahead for a couple of blocks and you're there, but since the Interstate turns around downtown, it gets no road noise.
Pros: The staff is young, but well trained and very personable. Very helpful and had answers to all my questions right at hand.
Cons:
8.8
Verified AAA Guest
Excellent
Senior
10-07-2016
excellent physical plant and facilities; indifferent staff
Pros: spaciousness of room, comfortable mattress and pillows. adequate fitness center and business center.
Cons: reception didn't acknowledge my starwood gold level membership-had to ask if they had it on record. at other starwood properties, breakfast is included in rate for gold level members, but not here, apparently. staff do their jobs correctly, but seem remote and unwelcoming.incidentally, when making booking, AAA website had no provision for recording my starwood membership number.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
12-08-2017
Pros: The beds were super comfortable and the location was very practical.
Cons: There was a $30 accidental deposit that i was totally unaware of until i had arrived to the hotel; they should have clarified this more on their website.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
12-08-2017
Pros: Stayed here Christmas night. Staff was extremely nice. Hotel restaurant was closed but she gave us listing of all restaurants that would be open on Christmas night. Room was very cozy and very clean. Was short drive to downtown Knoxville.
Cons: This hotel was an exceptional value.
10.0
Verified Hotel Guest
Exceptional
Family with Teens
12-08-2017
Pros: Friendly staff and location was excellent.
Cons: Did not like that they charge $10 per day for parking.
Showing reviews 1 - 5 of 50