Hilton Knoxville Downtown

AAA Inspector Rating
8.7
Excellent
246 Guest Ratings
501 W Church Ave
Knoxville, TN 37902- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.4
Bath2.9
Public Areas3.3
ARATED
AAA Inspector Notes
The hotel's upper-floor rooms afford views of downtown and the river. The inviting lobby area has many conversational areas. All rooms have feather duvets and pillows with alternative fills available. Smoke free premises. 320 units. 18 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Between Locust and Walnut sts; downtown. 501 W Church Ave 37902.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
outdoor.
Parking
on-site (fee).
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, pay movies, video games, wireless Internet, safes. Some: microwaves.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
1-7 night minimum stay, cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 246 guests
Showing reviews 1 - 5 of 50
8.2
Verified AAA Guest
Very Good
Family w/Teens
10-27-2016
Great staff. Traffic flow around hotel is messy and got stuck in traffic jam trying to get out of garage in the morning to make an appointment. Room clean but seemed a little worn especially in the bathroom.
Pros: staff - location was close to lots of eating spots / market area
Cons: Traffic flow around hotel tight
5.4
Jo
Fair
young couple
05-26-2017
Pros: The location is in the heart of downtown
Cons: Only one employee of this Hilton had a single smile. The entire staff looked miserable, weren't accommodating unless upon request for basic essentials, and didn't have basic knowledge of Hilton Honors promotions, parking, or accommodations.
10.0
Misty
Exceptional
review category group of friends
05-17-2017
Pros: I love the Starbucks on locations.
Cons: I didn't like that the check-in time was 3:00 and we left home to get there at that time. When we arrived are rooms were not ready and nobody could tell us when they would be ready. So after a 2 hour wait, we had to take rooms on different floors. I booked in January so that we would be able to be together. Because of this delay we were two hours behind meeting the rest of our party for dinner.
8.3
Art
Very Good
family with young children
05-15-2017
Pros: Bed was amazing. Loved the patio, restaurant and Starbucks. Staff was awesome.
Cons: Lobby was small. Window AC units were a disappointment.. can't ever get the right temperature.
6.3
Jay
Pleasant
young couple
05-01-2017
Pros:
Cons: Pool was still closed for the season on April 29..really?
Showing reviews 1 - 5 of 50