Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The modern décor features large rooms done in warm earth tones. Families will enjoy the large, indoor atrium pool with an option for outdoor swimming in summer.
Smoke free premises. 222 units. 5 stories, interior corridors. Accessibility (Call).
valet and coin laundry, room service, area transportation-within 5 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 47 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
07-21-2017
Pros: The hotel has gone through a renovation and it is very nice.
Cons: I wish the A/C would go below 68 degrees.
10.0
Anonymous
Exceptional
07-21-2017
Wonderful staff. Thank you for a among care of us in a time of need.
Pros: The front desk was exceptionally nice. We had to drive to Knoxville on short notice do to emergency family situation. Justin was extremely understanding and even packed a goodie bag of toothpaste, etc. for us. I recommend staying here.
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros: staff friendly; lobby large; room very clean; towels and bed soft.
Cons: Very confusing: had trouble finding front of hotel- back looks like front, lobby on 2nd floor but elevator not well marked. Bathroom- very small. Only one trash can in room and none in bathroom. Air wouldn't go low enough so room stuffy;room felt cramped
9.0
Anonymous
Wonderful
07-21-2017
Pros: Loved the updates in the bathroom, especially the shower!
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: I was comfortable
Cons: House keeping knocking earlier than I wanted to get up. Also the $25 authorized on my card.
3.0
Anonymous
Poor
07-21-2017
Pros: Location
Cons: The room was not clean.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The location was perfect, central to all our activities. The room was nice and the staff very friendly and welcoming. They are also very pet friendly.
Cons: The room could use some updates but wasn't unpleasant.
1.0
Anonymous
Very Poor
07-21-2017
Pros:
Cons: It did NOT match the star raining. Very disappointed. Was not granted a refund after we had stepped into the room. Very angry.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Friendly. Clean. Nice looking.
Cons: They had some construction going on but besides having to walk a little more, it didn't bother us.
Pros: The staff was extremely friendly and helpful.
Cons: Room was dirty. This was not a 3 star hotel.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Terrific hotel. Clean, large room, main floor, easy parking, huge bed. Restaurant with bar on site.
Cons: Wished it were closer to downtown. 10 mile drive.
3.0
Anonymous
Poor
07-21-2017
Pros:
Cons: Low ceilings, sprawling confusing floor plan with long distance from check in to room. Cheap shower and vanity in bathroom. No free real coffee in lobby.
9.0
Anonymous
Wonderful
07-21-2017
Pros: the shower
Cons: the firmness of the bed
2.0
Anonymous
Poor
07-21-2017
Pros: The location/accessibility.
Cons: The floors were not clean. There was animal food on the floor. There were also bugs in the room.
8.0
Anonymous
Very Good
07-21-2017
Pros: Location
Cons: My daughter had bed bug bites on her arms and legs and was not a pleasant experience at all for us
10.0
Anonymous
Exceptional
07-21-2017
Pros: Front desk was very friendly/professional. I overheard her as she dealt with a difficult person... handled very professionally. Hotel is attractive, room was very nice. Dinner at in-house Gibby's was excellent although slow out of the kitchen.
Cons: Was initially disappointed that breakfast was not included however when I thought about it, I generally don't like the quality of complementary breakfasts... in house cafe provides higher-quality food at reasonable prices.
9.0
Anonymous
Wonderful
07-21-2017
Pros: It was excellent.. It was more than a 2.5 hotel and grateful for that.
Cons: No.. Everything was just great.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great location and very clean hotel and room.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Cleanliness and very nice staff
Cons: Parking
8.0
Anonymous
Very Good
07-21-2017
Pros:
Cons: Cost of breakfast
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean, pleasant atmosphere, pool was nice
Cons: I ordered carry out in the restaurant and they tried to charge me for room service. Front desk corrected as soon as I brought it to their attention.
4.0
Anonymous
Disappointing
07-21-2017
Pros:
Cons: The bathrooms are really small! And the bed was not comfortable compared to other chains
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location was very convenient Staff were good Clean Nice swimming pool
Cons: No breakfast
8.0
Anonymous
Very Good
07-21-2017
Pros: Location.
Cons: All good
9.0
Anonymous
Wonderful
07-21-2017
Pros: Roomy Micro Wave. Refrigerator.
Cons: Breakfast.
7.0
Anonymous
Good
07-21-2017
Pros: Hotel is convenient to interstate and various restaurants
Cons: Does not provide a continental breakfast
10.0
Anonymous
Exceptional
07-21-2017
Pros: Hotel Employee at the front desk was super friendly and our room was really nice very clean. Had a great size fridge and microwave. Would definitely stay again.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: The decor of the hotel was excellent. It looks as though it was recently redecorated. The entire hotel, grounds, rooms, pool, and lobbies were exceptionally clean as well. The attached restaurant was great.
Cons: The beds were too hard.
7.0
Anonymous
Good
07-21-2017
Pros: Easy to get in and out of quickly while traveling home.
Cons: No bath, only a shower... not easy with kids. No free breakfast, would have liked that at a nice hotel. Only food was at the attached restaurant.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very clean...oh, and my daughter, a Division 1 basketball player, would love the court. May have to return with her.
Cons: No
10.0
Anonymous
Exceptional
07-21-2017
Pros: We really enjoyed our stay at this particular hotel. You could tell it had been renovated fairly recently. Everything was clean and tidy. The room was nice. The pool was clean and well cared for. Very nice.
Cons: I do wish there had been a tub in the bathroom. I have a small child to bathe and showering makes that process very difficult.
10.0
Anonymous
Exceptional
07-21-2017
Pros:
Cons: No bathtubs unless given handicap room, hard to shower young children not accustomed to showering
10.0
Anonymous
Exceptional
07-21-2017
Pros: Pool hours were better than most hotels, we liked the cleanliness and the fridge and mocriwabe available.
Cons: First no complimentary breakfast. Every other place I know of has a complimentary breakfast. My room seemed a little damp.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Location
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: The rooms were very clean and comfortable.
Cons: Free wi-fi didn't work the entire time we were there.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Clean nice rooms. Good buffet breakfast
Cons:
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean and well maintained both in common areas and rooms. The staff were professional and friendly. The restaurant/bar were good and the service was extra-excellent. Menu was somewhat limited and entrees were priced quite high but the quality was good.
Cons: There were several busses of youth football travel teams staying at the hotel and although they were well mannered, there was still a lot of noise between the footballers and the sound of traffic along I-40.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very clean and staff was very helpful and had a pleasant attitude.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Good location, very clean. Very good restuarant.
Cons: No
9.0
Anonymous
Wonderful
07-21-2017
Pros: Close to where my family is!!
Cons: Needs a free breakfast!!
8.0
Anonymous
Very Good
07-21-2017
Pros: Accommodations
Cons: No
8.0
Anonymous
Very Good
07-21-2017
Pros: I like there were a lot of entrances
Cons: I hate that it was pet friendly
5.0
Anonymous
Fair
07-21-2017
Pros: Location.
Cons: Hotel employee at the front desk was rude. Treated me differently than another guest with the same problem. Room was very run down. Guess 3 stars must be a relative thing. Will avoid this hotel in the future.
8.0
Anonymous
Very Good
07-21-2017
Pros: Staff was friendly, the hotel & room were were up to our expectations. I would recommend this hotel to anyone traveling to Knoxville.
Cons: Our shower was a little on the dirty side.
9.0
Anonymous
Wonderful
07-21-2017
Pros: My six year old son enjoyed the indoor pool and hot tub. Hotel was very accommodating and location was good. Not far from airport.
Cons: N/A
10.0
Anonymous
Exceptional
07-21-2017
Pros: Our room was very nice, and the bathroom was particularly clean.
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