Courtyard by Marriott Downtown Memphis

AAA Inspector Rating
8.7
Excellent
101 Guest Ratings
75 Jefferson Ave
Memphis, TN 38103- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.2
Bath3.2
Public Areas3.1
AAA Inspector Notes
This hotel near the Mississippi River resides in the popular Court Square district. The spacious rooms are not typical of a downtown property and some also have a balcony. The property is close to many shops and restaurants with a nearby trolley system. Smoke free premises. 131 units. 8 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Jct Main St. 75 Jefferson Ave 38103.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Parking
on-site (fee) and valet.
Dining & Entertainment
nearby, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, coffeemakers, high-speed Internet, wireless Internet, safes. Some: microwaves.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, boarding pass kiosk.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 101 guests
Showing reviews 1 - 5 of 50
10.0
Tashimma
Exceptional
young couple
05-08-2017
Pros: The location was nice. Everything I wanted to do was in walking distance.
Cons: I didn't dislike anything
8.8
Holly
Excellent
young couple
05-08-2017
Pros: Location was excellent and room was great. We had a great view from the balcony.
Cons: The main entrance to the hotel was locked all the time so it was difficult to find when we first arrived. Café in the hotel was ok but nothing to write home about.
10.0
Jane
Exceptional
family with young children
04-22-2017
Pros: Food and comfort were fine but it is the staff that makes the place. Terrific people.
Cons: All fine-- challenge of tournament crowds would tax any hotel and this property did well with it
2.5
Kourtney
Poor
review category group of friends
04-17-2017
Pros: The room was very nice and in a wonderful location
Cons: The overall experience of the room was decent. The room itself was great! We had a suite with one of the balconies and the experience of having that balcony was great. The staff during the day wasn’t friendly specifically a girl with big blonde hair working the front desk. Never smiled, made eye contact. She made me feel like I was inconveniencing her for doing her job. We got into our room, unpacked and took a rest for a few hours. We eventually left to go to Beale Street where we remained the rest of the night until about 3 AM in the morning. When we arrived back at the hotel that night and got to our room, my key did not work. I went to the front desk and was informed that I had never checked in. Which was extremely hard to understand considering I had a key in my hand and all of my belongings were in the room and I had valet parked when I had gotten there in the afternoon. She checked me in again. I go back up to the room only for this key to NOT work as well. My second trip downstairs to fix the key problem finally resorted in me getting into my room. I had my best friends staying with me as well due to the fact that it was my thirtieth birthday celebration. When we got into our room we checked our things just to make sure and found that all of her cash was missing out of her wallet that had been on the bed. So for the third time I had to go downstairs. I was informed that when they thought I was not checked in they gave my room to another guest but I was reassured by the clerk that the guest did not go into my room. The night clerk did mention, only the hotel security went into the room to verify if someone was in the room. The incident was noted and we were told it was being looked into. The next morning we went to the front desk to speak to a manager. The manager insisted that only security was in the room. She took our information and said she will review the tapes.
6.3
Kt
Pleasant
family with young children
04-10-2017
Pros: Staff was terrible. There were also unforeseen charges.
Cons:
Showing reviews 1 - 5 of 50