The hotel is convenient to the convention center. Rooms feature comfortable bedding and some have chairs with ottomans.
Smoke free premises. 230 units. 11 stories, interior corridors.
Pros: The bed was very comfortable. The staff was very friendly. The shuttle drivers we're exceptional.
Cons:
8.8
Ryan
Excellent
solo traveller
09-15-2016
Pros: Staff was very nice!
Cons: The room was dusty. And not very clean.
4.6
Troy
Disappointing
solo traveller
09-13-2016
Pros:
Cons: $17.00 a day to park my rental car,
$15 for breakfast, should be included for the price.
The beds are not comfy other Crown properties I have stayed at have sleep number beds. much better. I am in town for the next 6 months. I have moved to another hotel for me duration.
8.3
Janice
Very Good
young couple
09-11-2016
Pros: The shuttle to town is convenient
Cons:
5.0
Priyadarshini
Fair
review category group of friends
09-08-2016
Pros: Good location
Cons: There were bed bugs in both the beds. There were 3 of us travelling and we all have bites from our stay in this hotel. Room 407.
6.3
Caldwell
Pleasant
review category group of friends
09-08-2016
Pros: I like the bus service thru the city that was provide by the hotel.
Cons: You have to pay to park at the hotel.
9.6
Marcus
Exceptional
young couple
09-06-2016
Pros: Loved the wonderful friendly staff. The breakfast was also a plus
Cons: Room didn't have microwave and parking price was a little bit much.
8.8
Reid
Excellent
young couple
09-04-2016
Pros: Good location near beale street...shuttle bus was excellent and the staff exceptional. Beds comfy and clean.
Cons: Parking charges of $17 per night.
8.8
Colin
Excellent
review category group of friends
09-01-2016
Pros: A bit far from the action in Beale St, however the Shuttle is a great help
Cons:
7.9
Msdee4you
Good
young couple
09-01-2016
Pros: Room was nice. The bed was Very comfortable
Cons: There was a water leak in the bathroom. From the sink. And bathroom door was very hard too close and open
8.8
Nelson
Excellent
review category group of friends
08-31-2016
Pros: Free shuttle all around town, only hotel to offer this service than by the way, the driver was very knowledgeable and corteous.
Cons:
9.2
Byron
Wonderful
review category group of friends
08-31-2016
Pros: The staff was as friendly as can be, everyone in the hotel greeted you with a hello and a smile. Reginald, the shuttle driver who drove us down to Beale St was exceptionally awesome!
Cons: Room was not turned down either night of our stay. Had to call the desk to get towels and clean coffee cups/ coffee
8.3
Patrick
Very Good
young couple
08-28-2016
Pros: The room was clean and comfortable. Guest services were very nice and polite.
Cons: He had a small issue checking in as we booked a king bed room and were given a double queen room. Guest services fixed the error promptly. We also had a slight mishap with our shower curtain being too short and dripping water on the bathroom floor. Housekeeping got us a new curtain quickly.
10.0
Erika
Exceptional
young couple
08-27-2016
Pros: Pool
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
08-24-2016
Pros: The free shuttle was awesome.
Cons: The air conditioning did not work well. Even on 65 was still very warm in our room
9.0
Trelwa
Wonderful
Traveling as Couple
08-24-2016
Pros: The staff was very helpful
Cons: Didn't have a nite club on site
7.0
Verified Hotel Guest
Good
Group Traveler
08-23-2016
Pros:
Cons: Room service was definitely not up to my expectations. After driving to memphis and checking in, there was no menu in the room. I requested one and they slid it under the door. The menu was on white copy paper.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
08-23-2016
Pros: Great staff very friendly and helpful
Cons:
5.0
Christopher
Fair
Traveling as Couple
08-23-2016
Pros: It was close to Beale Street and easy to find.
Cons: Parking is $17 a day for a self park lot whose gates were up the whole time we were there. Breakfast was not included in our stay and the "queen" beds were more like a full size bed.
10.0
Lakia
Exceptional
review category group of friends
08-23-2016
Pros:
Cons: Not aware of the $17 parking per day and its not secure anyone can pull in
10.0
Sabrina
Exceptional
solo traveller
08-22-2016
Pros: I was staying at Sheraton on business. I enjoyed crowne plaza much better
Cons:
10.0
Claudia
Exceptional
family with older children
08-20-2016
Pros: Clean safe friendly
Cons: Restaurant
6.3
Samantha
Pleasant
review category group of friends
08-17-2016
Pros: The beds were very comfortable and the room was very clean!
Cons: YOU HAVE TO PAY $17 TO PARK AT THE HOTEL YOU ALREADY PAID OVER $200 TO STAY IN ONE NIGHT?!
4.0
Verified Hotel Guest
Disappointing
08-16-2016
Pros: Location
Cons: The rooms smelled musty. We changed tons initially because of the smell. There was no microwave in the room. They didn't tell us about breakfast. We found out about the last day only because we were leaving and saw it. I wouldn't go back.
9.6
David
Exceptional
review category group of friends
08-16-2016
Pros: The staff at this facility were outstanding. They went out of their way to make sure our stay was great.
Cons: Free parking
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-15-2016
Pros: The decor was very nice and the staff was excellent.
Cons: $17 a night to park was a bit much.
7.0
Monica
Good
08-15-2016
Pros: Staff was awesome...Hotel employee checked us in quickly and courteous. The shuttle service was excellent.
Cons: The room needed a good dusting..you can literally see the dust on the dressers. Especially when you picked up a item and the clean space was left with dust arou d it.
6.0
Verified Hotel Guest
Pleasant
08-13-2016
Pros: Location and bed
Cons: The swing out mirror located in the bathroom feel off the wall with only minor movement. Housekeeping should have reported this issue to maintenance before they resented the room
8.0
Verified Hotel Guest
Very Good
08-06-2016
Pros:
Cons: No valet parking.
6.7
Ronald
Pleasant
mature couple
08-04-2016
Pros: Its in a great location, the rooms were nice, the bed is comfortable.
Cons: The comforter had yellow stains on it, the cable went out and i explained this to the service member at the desk and they were not polite at all about the situation. Customer service was subpar, and when i asked to speak to a manager, was told they do not work on Sundays.
7.5
Ronnie
Good
family with older children
08-02-2016
Pros: Breakfast omelets were very good. Price of $15 was OK.
Cons: Long waits for the elevator.
10.0
Joe
Exceptional
mature couple
07-31-2016
Pros: Hospitality, friendliness and helpfulness.
Cons:
9.6
Vickie
Exceptional
mature couple
07-31-2016
Pros: Shuttle service
Cons: The fact there was only one representative available to check me in. Two other people were in the area but no one offered to assist me.
10.0
John
Exceptional
mature couple
07-30-2016
Pros: There was nothing not to like as long as you had a room on the side away from the motorway! Once our room was moved everything was fine.
Cons:
8.0
Lisa
Very Good
Traveling as Couple
07-28-2016
Pros: Front Desk Staff was friendly. Very convenient location and easy to get around hotel.
Cons: DND sign not honored. Received 12pm late C/O from Desk. Hskping knocked on door at 9 and again at 10:30. I asked if she did not see the DND. She said people leave them on all the time. I told her we had late c/o. She said Fr Desk never tells them that
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
07-27-2016
Pros: Front desk was extremely friendly and helpful.
Cons: No
9.6
John
Exceptional
review category group of friends
07-24-2016
Pros: Beds were very comfortable - buffet breakfast at the restaurant (extra charge) was excellent, well worth the extra money. Free Shuttle was available to take us all over town and bring us back. All staff were very friendly and helpful. Great place!
Cons: Nothing!
10.0
Karen
Exceptional
mature couple
07-23-2016
Pros: Shuttle services were very accommodating. Didn't have to drive around town looking for places to park while in town visiting sites. Driver was awesome and full of knowledge about Memphis. You rock Mr. Taylor.
Cons:
7.1
James
Good
mature couple
07-22-2016
Pros: Location
Cons: Halls are dark!
2.0
Verified Hotel Guest
Poor
Traveling as Couple
07-20-2016
Pros: The staff is still as friendly as they were the last time I was there.
Cons: They have changed ownership and the personal care was not there anymore. We waited for the shuttle so long that we caught an Uber and the shuttle still hadn't come when we left. They had a problems with towels on Sunday while cleaning and we returned
2.0
Jenny
Poor
Family with Young Children
07-20-2016
Pros: Nothing
Cons: The room was loud. We were able to hear the neighboring rooms and the traffic from the freeway. The beds were HARD! The staff was not helpful at all. All the bellhop did was tell me she would put our stuff in a closest because of no luggage carts.
7.5
Karl
Good
solo traveller
07-20-2016
Pros: Friendly/very helpful staff
Cons: The parking fee...too expensive.
7.9
James
Good
mature couple
07-19-2016
Pros: The location was great, the staff was very friendly.
Cons: I feel like parking should be included in the price.
8.8
Radford
Excellent
solo traveller
07-19-2016
Pros: The place was nice
Cons: I didn't like to underline charging for parking but was made to sign a paper saying you park at your own risk. On the site it never said charging for parking, I could have and will stay somewhere else next time. I spent almost $200 dollars for a one night stay at this hotel when I could have gone 3 miles away with free parking for way less
4.6
Jason
Disappointing
family with older children
07-18-2016
Pros:
Cons: UPON MY ARRIVAL, WHEN I GOT TO MY ROOM, I FOUND HAIRS IN BOTH OF MY BEDS. I CALLED THE FRONT DESK AND ADVISED THEM THAT THE SHEETS NEEDED CHANGING, I THEN LEFT AND RETURNED 3 HRS LATER TO FIND THAT THE SHEETS HAD NOT BEEN CHANGED. I HAD TO CONTACT THE FRONT DESK 2 MORE TIME TO FINALLY GET THEM TO SEND SOMEONE. I ALSO HAD A PROBLEM WITH THE AIR CONDITIONING NOT REALLY COOLING THE ROOM. I FEEL THAT THE MONEY I SPENT FOR THIS ROOM FOR TWO NIGHTS THINGS SHOULD HAVE BEEN TREATED BETTER.
10.0
Lynn
Exceptional
mature couple
07-18-2016
Pros: Beautiful room
Cons: The price of breakfast not every one eats a lot at breakfast only had bacon and scrambled eggs and one coffee was all one price
9.6
Laurel
Exceptional
mature couple
07-16-2016
Pros: Clean, comfy, and walking distance to the incredible Beale Street! Shuttle service was an extra bonus...our driver gave us a mini tour of the local history. Pool cooled us off after wild nights!
Cons: Everything was fantastic
9.6
Darryl
Exceptional
mature couple
07-12-2016
Pros: Everything was good
Cons: I can't think of anything
7.5
Michael
Good
solo traveller
07-12-2016
Pros:
Cons: I think I left a thumb drive. I have called three times and sent a fax no response.
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