The reconstructed facade of a 1903 historic building is displayed inside this hotel's atrium lobby. Spacious rooms and comfortable beds are just a few things this property has to offer. Grab dinner and a glass of wine at the restaurant in the lobby. Also enjoy the piano player who is featured every evening for your listening pleasure. The kids can request one of the available board games that is offered at the front desk.
Smoke free premises. 280 units. 10 stories, interior corridors. Accessibility (Call).
Members save 5% or more and earn HHonors™ points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 294 guests
Showing reviews 1 - 5 of 50
7.9
Graham
Good
young couple
09-19-2016
Pros: Comfortable bed, swimming pool temperature,Fast efficient lifts.
Cons: No coffee/tea facility.
7.5
Stephjen
Good
young couple
09-16-2016
Pros: Room was large enough
Cons: No fridge and would not choose to come again due to escalating prices no breakfast included
6.7
Dan
Pleasant
young couple
09-09-2016
Pros:
Cons: Bath room door didn't close .paking was expensive 25.00 and they scratched my door
8.3
Randall
Very Good
young couple
09-08-2016
Pros: Alvin at the FRIDAYs restaurant inside the hotel is wonderful host/gentleman. Staff all very nice at hotel. Perfect location in downtown Memphis. Would definitely stay there again.
Cons: Sink was clogged
8.8
Mary
Excellent
review category group of friends
09-08-2016
Pros: the room was clean and close walking distance to Beale st.
Cons: the shower head was loose and hanging out of wall. the room had 3 lamps and 1 light bulb. U could not read on both sides of bed.
9.2
Lee
Wonderful
young couple
09-06-2016
Pros:
Cons: Bed wasn't that comfy
9.2
Marie
Wonderful
mature couple
09-06-2016
Pros: Friday restaurant on site had a great barman, wish I could remember his name, very entertaining!
Cons:
8.8
Garry
Excellent
family with young children
09-04-2016
Pros: size of room
Cons: Pool looked bigger in web pic but was ver small
7.9
Steven
Good
young couple
09-04-2016
Pros: Good clean hotel in a great location.
Cons: Very poor pool, shouldn't really class it as a pool!
7.9
Benny
Good
mature couple
09-01-2016
Pros: hotel is in a great location for Beale st ...
Cons: we requested a high floor and got the secomd... anyway the room was fine bar the windows, as the service area is below and one window could have done with a clean , but the other was filthy .. only thing that let it down. otherwise great room , great toilet and shower
6.3
Tami
Pleasant
mature couple
08-30-2016
Pros:
Cons: Pillowcase was stained and bathtub surround was moldy
7.9
Paula
Good
review category group of friends
08-23-2016
Pros: Location, views, staff
Cons: Only coffee was complimentary but that was about it
9.2
Carol
Wonderful
mature couple
08-23-2016
Pros: On arrival you get free walnut and chocolate chip cookies!
Our room was modern, spacious, clean and comfortable and the pool looked nice - though we didn't get to use it as our stay coincided with nightly thunder storms - and overall the hotel is well maintained. The staff were also friendly and helpful. It's just a few minutes walk to Beale Street and a good location for exploring downtown and the riverfront.
Tips: budget for the hotel's valet parking as it's a bit pricey ($38/night) but really the only option in that area. Also, take photo ID with you to Beale St - you won't get served alcohol without it, even if the last time you were asked for ID is 30 years ago ;-)
Cons: Nothing
9.2
Kathy
Wonderful
family with older children
08-19-2016
Pros:
Cons: breakfast didn't come with the room and the beds were not queen size
10.0
Carol
Exceptional
review category group of friends
08-15-2016
Pros: Every employee we had contact with were extremely helpful and took very good care of us. I would definitely stay here again.
Cons:
8.3
Becky
Very Good
family with older children
08-14-2016
Pros: Was great location! Rooms very nice!! All in all it was worth the money!! Would stay again
Cons: Shower head didn't work! Not a bath person! But my only complaint
7.1
David
Good
family with older children
08-10-2016
Pros:
Cons: We had two rooms the location was great for going to the ballgame across the street, but our rooms had a terrible infestation of mosquitos of which I informed the front desk they claim they sprayed but my family still received numerous bites while sleeping. I thought for over $200 per room they could have made some type of adjustment. I may not recommend this hotel again..
5.0
Farmiza
Fair
review category group of friends
08-10-2016
Pros:
Cons: Rooms were not very clean.
9.2
Gordon
Wonderful
family with older children
08-09-2016
Pros: Great large room and great beds.
Cons: No free breakfast.
3.3
David
Poor
family with young children
08-09-2016
Pros: Location
Cons: 1. Room cleanliness
2. Hallways and lobby were hot.
3. Mosquitos in the lobby
3.3
David
Poor
family with young children
08-09-2016
Pros: Good location
Cons: 1. TV cable system did not offer in of the national Christian networks, like TBN, CTN, Daystar and Word Network.
2. The hallways and lobby were extremely warm.
3. Mosquitos on the lobby.
10.0
Tj
Exceptional
solo traveller
08-09-2016
Pros: The view, the staff, it was just perfect!
Cons: N/A
10.0
Margie
Exceptional
mature couple
08-05-2016
Pros: Location excellent for Bealle St.
Cons:
8.3
Autumn
Very Good
mature couple
08-01-2016
Pros: Bed and pillows were sooo comfy! Staff was very friendly and helpful! Rooftop pool was beautiful at night!
Cons: Cleanliness of hallway areas (but I'm a clean freak).
6.7
Joseph
Pleasant
family with older children
07-30-2016
Pros: Great location, very close to Beale St.
Cons: Both rooms we had were very tired and could do with a makeover.
9.6
Natale
Exceptional
mature couple
07-30-2016
Pros: Everyone was so nice and friendly and helpful great location in downtown 3 blocks from Beale St
Cons: it was all good
9.6
David
Exceptional
mature couple
07-28-2016
Pros: Great property. Wonderful staff. Spacious comfortable room. Well equipped exercise room. Walk to qualify restaurants & Beale St.
Cons: Actually no breakfast included. Attached to a TGI Fridays where you can get a terrible, overpriced breakfast buffet
9.6
Michael
Exceptional
mature couple
07-26-2016
Pros: location was terrific. had to use valet parking but staff was great about taking and getting your car. very friendly.room was clean and bed was comfortable
Cons: shower head was loose and eventually came off in my hand. i put it on correctly myself.
9.2
Susan
Wonderful
mature couple
07-22-2016
Pros: Up to its usual standard
Cons:
7.9
Evelyn
Good
review category group of friends
07-21-2016
Pros: The staff was extremely friendly.
Cons: It was extremely hot in the common areas of the hotel.
9.6
John
Exceptional
mature couple
07-21-2016
Pros: The staff were fantastic, could not have been more helpful or friendly, we will definitely go back.
Cons: The air con was a bit clunky but a small price to pay for a great place.
8.3
Lisa
Very Good
mature couple
07-19-2016
Pros: Bed comfortable
Manager's Wednesday party
Staff very nice and helpful
Location to Beale Street
Cons: Breakfast too pricey
Loud air conditioner
9.2
Sean
Wonderful
review category group of friends
07-13-2016
Pros:
Cons: Had trouble checking in. Reservation wasn't correct
9.6
Susan
Exceptional
review category group of friends
07-11-2016
Pros: Very comfortable. Good beds and A/C.
Cons: Had water leak under sink that we reported twice & never repaired while there. Also could not open & close drapes because did not work properly. Having a room safe and room frig would have been nice additions.
7.5
Morice
Good
mature couple
07-10-2016
Pros: The bed was very comfortable and clean. The location of the Hotel is very good; we didn't need our vehicle in we got ready to go home. My wife and I enjoyed our stay.
Cons:
6.7
April
Pleasant
family with young children
07-08-2016
Pros: Cookies
Cons:
10.0
Jeremiah
Exceptional
Traveling as Couple
07-07-2016
Pros: The staff was great and pampered us.
Cons: Nope
7.9
Vicki
Good
mature couple
07-07-2016
Pros: Location
Cons: A bit dated. No real location to charge electronics. Elevator missing tile on floor
5.8
Cassie
Okay
family with young children
07-07-2016
Pros: The staff was friendly
Cons: Pay for parking and food after spending $150 on a 3 star hotel?
4.2
Graeme
Disappointing
mature couple
07-06-2016
Pros: The location only
Cons: Standard of hotel very poor and run down. Not expected for doubletree.
Cleanliness not so good and st night many cockroaches on approach to lobby- this is something that could be dealt with as not apparent across the street at other hotel. Very disappointed reception also not nearly as efficient as other double trees. Was told to come back later if we wanted cookies. Poor impression all round.
8.8
Jenny
Excellent
solo traveller
07-06-2016
Pros: Staff were incredibly helpful.
Cons: Nothing - had a great stay
7.9
Pamela
Good
mature couple
07-05-2016
Pros: The cookies were awesome!
Cons: $100 in parking
9.2
Robin
Wonderful
review category group of friends
06-30-2016
Pros: The staff was SO friendly!!!
Cons:
6.7
John
Pleasant
mature couple
06-29-2016
Pros: Location was walking ditance from Beale Street
Cons: Pool was milky and 90 degrees
10.0
Nicki
Exceptional
mature couple
06-27-2016
Pros: Location, location, location!!!
Cons:
7.9
Kitten
Good
solo traveller
06-23-2016
Pros: Comfortable beds
Cons: Dated room, stained lamp shades
6.7
Joski
Pleasant
mature couple
06-23-2016
Pros: Location
Cons: Hotel not as clean as it should be at any level. Hotel did not have room that I reserved. Restaurant not as clean either. Saw young lady delivering room service thru hallway without food being covered. Staff friendly but hotel condition was subpar.
9.6
Robert
Exceptional
review category group of friends
06-21-2016
Pros: Bed very comfortable
Cons: Elevators but one was shut down for a bit
6.7
David
Pleasant
review category group of friends
06-21-2016
Pros:
Cons: The check in situation was a disaster.
6.3
Sue
Pleasant
mature couple
06-21-2016
Pros: Bed was comfortable, location great,
Cons: Very disappointed in the service offered at reception. At noon we were promised that the low-floor room we requested would be prepared for us as soon as possible. We returned at 3:35pm to be told it wasn't ready, only "may be" ready at 4pm and that it was our fault for rejecting a 6th floor room (not true, never offered). This was on a day of 35 degree heat. We asked to see the duty manager and her explanation and apology were insincere and unhelpful. I expect better of this chain of hotels. Never again.
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