Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
The reconstructed facade of a 1903 historic building is displayed inside this hotel's atrium lobby. Spacious rooms and comfortable beds are just a few things this property has to offer. Grab dinner and a glass of wine at the restaurant in the lobby. Also enjoy the piano player who is featured every evening for your listening pleasure. The kids can request one of the available board games that is offered at the front desk.
Smoke free premises. 280 units. 10 stories, interior corridors. Accessibility (Call).
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
outdoor.
Parking
valet only.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
coffeemakers, pay movies, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 352 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location.
Cons: Parking fees
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great Location, friendly and caring staff.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location
Cons: parking $25 (valet only)
10.0
Anonymous
Exceptional
08-11-2017
Pros: had nice views
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and service
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: New and clean but still in renovations
Cons: Drains wouldn't drain well
9.0
Anonymous
Wonderful
08-11-2017
Pros: Friendly staff. Helpful when I needed taxi to airport. Loved the afternoon jazz piano live music.
Cons: Not really.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff were very friendly. Hotel was clean and in a great area. Definitely would stay here again.
Cons:
8.0
Anonymous
Very Good
08-11-2017
Pros: Closeness to downtown and waived the valet parking cost
Cons: Room was on the main street side of building and it was really loud with outside noise
5.0
Anonymous
Fair
08-11-2017
Pros: Walking distance to main tourist attractions.
Cons: Required valet parking for $25 a day. Pool not open and no hot tub or decent area for down time. Continental breakfast was not included. Very expensive for basic items. No exhaust fans in bathrooms. No extra towels.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent location and value. We enjoyed being in walking distance to Beale. The staff were friendly and helpful. The hotel was clean and well maintained. I would definitely stay there again.
Cons:
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location was great.
Cons: the room was clean but there was no refrigerate or microwave. I though they served cookies I didn't get any.
1.0
Anonymous
Very Poor
08-11-2017
Pros: Location
Cons: Door didn't work. Lamps were broken. Blinds broken. Mold in coffee maker. Valet took 20+ minutes to bring car around. Then had bad attitudes. Bathroom was dirty. Will not stay again.
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was great. Right across the street was the famous Peabody Hotel and we were within walking distance to Beale St.
Cons: Bathroom toilet was old and not in great shape, but otherwise ok.
6.0
Anonymous
Pleasant
08-11-2017
Pros: The location is excellent, two blocks from Beale, next to the ballpark.
Cons: The things that need to be clean are clean (like bedsheets, bathroom tiles), but the rest of the room a bit worn and shabby (like drop ceiling, doors).
8.0
Anonymous
Very Good
08-11-2017
Pros: The rooms were laid out differently. I liked that. Cookies are great.
Cons: Walk-in shower could have been cleaner.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Bed and pillows were amazingly comfortable. Thermostat controlled temperature perfectly.
Cons: The walls were thin and I could hear the people in both of the rooms that were next to mine. The sink in the bathroom had a slow, but steady, drip.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was great help. Location was amazing.
Cons: Wish they would have had a mini fridge.
7.0
Anonymous
Good
08-11-2017
Pros: Location was wonderful. They're just a block and a half over from Beale Street. Liked the historical building facade in the lobby. Also, water pressure on the 9th floor was GREAT!
Cons: Shower rod was falling down. Had cleaning solution on the bottom of the toilet and floor. Bed was HORRIBLY uncomfortable. Within 2 hours, woke up with horrible back pain. Room was noisy too. No free parking or free breakfast.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: Pillows
10.0
Anonymous
Exceptional
08-11-2017
Pros: location and polite service
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location to downtown amenities. Staff were great.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Nice hotel, the location was great
Cons: FRONT DESK STAFF
4.0
Anonymous
Disappointing
08-11-2017
Pros: The location was excellent
Cons: The room was old and the ceiling was falling apart. Our neighbors had a baby and we could hear it crying through the night. Only one nightstand. Bathroom was too small. One key didn't work. Overall, it wasn't satisfactory for a "hilton honors floor"
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and a free snacks/food in evening which was a surprise. Not far to visiting sites we took in.
Cons: Would be nice to have benches in smoking my area. Trival o some.
10.0
Anonymous
Exceptional
08-11-2017
Pros: loved the welcome cookies and location to downtown
Cons: No in room safe/ no self parking
8.0
Anonymous
Very Good
08-11-2017
Pros: The location was perfect no refrigerator in the rooms
Cons: No refrigerator or safe in the rooms
8.0
Anonymous
Very Good
08-11-2017
Pros: Location
Cons: The bathroom need to be updated, shower just ok.
9.6
Anonymous
Exceptional
03-31-2016
Fantastic staff!
Pros: The staff at the doubletree downtown in Memphis are fantastic!!!
Cons:
5.4
Anonymous
Fair
03-27-2016
good position, poor hospitality.
Pros:
Cons: reception staff were brisk and robotic. obviously had more important things to do than look after guests.
Concierge tried to help but he actually knew very little. ( not convinced he was the concierge, more of a bellboy.)
Some staff training definitely necessary.
Wifi erratic
8.8
Anonymous
Excellent
03-26-2016
Fabulous
Pros:
Cons: Would like a lobby Bar, not just Friday's restaurant.
9.6
Anonymous
Exceptional
03-25-2016
Staff, Staff, Staff - Excellent!
Pros: Staff at this hotel are FANTASTIC! So friendly! Like in real estate: "location location location", well in hotels it should be "staff staff staff" and this place has the best staff!
Cons:
7.1
Anonymous
Good
03-24-2016
Good for short visit.
Pros: Staff quickly moved us from a very poor room (even as a Hilton Honours member) to a much better one. Good position - near Beale St & central district.
Cons: Also near run down area.
6.3
Anonymous
Pleasant
03-23-2016
Lovely staff but hotel needs...
Pros:
Cons: Very tired and dated. First room we had was next to the elevators which was so loud we had to ask to change rooms. Had to spend first night in a queen room even though we had paid for a King. Staff were very accommodating though. Rooms were very drab and dated.
6.3
Anonymous
Pleasant
03-21-2016
Too expensive for regular stays
Pros: Cookies were delicious
Cons: Tried calling room service for 1.5 hours and never got an answer. We went down to TGI Fridays to eat breakfast and the waitress was incredibly rude. For a $300 hotel room, it seems they would be more customer service focused.
7.5
Anonymous
Good
03-11-2016
Overall great stay in Memphis...
Pros: Location to Beale St. was a huge plus.
Cons: Breakfast was mediocre and the not staffed well.
3.3
Anonymous
Poor
03-10-2016
Would not stay again
Pros: Did not eat at this facility. The valet service was ok.
Cons: The room was old and some of the furniture was badly worn and the Drapes dirty
10.0
Anonymous
Exceptional
02-24-2016
Exceptional
Pros: We could walk to Beale and other downtown attractions.
Cons: Wish we could have had complimentary breakfast.
6.7
Anonymous
Pleasant
02-24-2016
Pleasant
Pros: The stay was very comfortable! But when we got ready to go they tried to charge us extra money after they told us that we paid up everything including a $50 service charge for ballet..They wanted almost $40 extra dollars when we got ready to check out...we didn't order anything from the hotel...they also wanted to charge us for calling the front desk we didn't make any other calls cause we had our cells phones. .
Cons: The staff!!But one lady told us we didn't have to pay anything at checkout if we didn't buy nothing from the hotel. .and another lady tried to charge us extra money...when we told her to call the Manger she corrected everything
6.7
Anonymous
Pleasant
02-21-2016
Pleasant
Pros:
Cons: Room was extremely small. One night was ok.
6.7
Anonymous
Pleasant
02-09-2016
Not the best
Pros: Location
Cons: option of breakfast or 1K in points..No upgrade made available..No Cookie given..25.00 to park car
4.6
Anonymous
Disappointing
01-26-2016
Nickel And Dimed Me To...
Pros: Liked the location and having the Friday's downstairs open for breakfast lunch & dinner.
Cons: No parking, heater in room was broken, staff was kind of cold, piano echoed at night when ppl were playing around on it, valet always clogged up the entrance, not enough towels for 2 ladies, sundries were over priced - I basically felt gouged and cold the entire trip. Maybe the room could include a parking spot in the garage/lot for free could be nice. I felt the people at the Restaurant were nicer and more accommodating than hotel staff.
5.8
Anonymous
Okay
01-26-2016
Never Again!
Pros: Staff was very helpful and pleasant throughout our stay. Cookies were a nice touch on checking in.
Cons: Our room looked like it might have been somewhat updated but poorly done. Bathroom door was touched up in several spots but with the wrong colored paint. Should have painted the whole door instead of touch up with wrong paint. Door was a wooden door. Should be replaced with a heavier duty door for more privacy. Paint on Ac duct missed spots. Just very poorly done. Every time a adjacent rooms door was closed vibrated the whole wall of our room. Just terrible and will not recommend or stay there again.
5.8
Anonymous
Okay
01-19-2016
Uncomfortable
Pros: Friendly staff
Cons: The beds were hard, and the pillows were very uncomfortable. My husband and I tossed all night because the bed was so uncomfortable to the point we woke up with crooks in our neck.
5.4
Anonymous
Fair
01-19-2016
general OK
Pros: good facility
Cons: location and some of employee's atitude
9.2
Anonymous
Wonderful
01-13-2016
Nice place
Pros:
Cons: When I booked the price was $120 somehow over night that was raised to $180.
9.6
Anonymous
Exceptional
01-05-2016
Exceptional
Pros: There was a restuarant right there. The valet men were great. All of them.
Cons:
7.9
Anonymous
Good
01-03-2016
Warm welcome, friendly staff
Pros: The staff were amazing. Very friendly and helpful.
Cons: On site restaurant was TGI Fridays, not great quality, but ok.
8.8
Anonymous
Excellent
01-01-2016
Wonderful place to stay
Pros: El personal del hotel sumamente amabale
Cons:
10.0
Anonymous
Exceptional
12-30-2015
Best place to stay in...
Pros: Enormous room in the heart of everything. Super friendly and helpful staff with excellent restaurant recommendations.
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