The atrium lobby features lush greenery, a waterfall and a small stream stocked with koi. Spacious one-bedroom suites offer stylish décor. The rooms feature a sofa sleeper or chairs with an ottoman. Enjoy the complimentary manager's reception every evening in the lobby offering light food fare and cocktails.
Smoke free premises. 220 units. 5 stories, interior corridors. Accessibility (Call).
I-240 exit 15 (Poplar Ave), 0.5 mi e, then just n. 1022 S Shady Grove Rd 38120.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet (fee).
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 90 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: The location
Cons: They were a little skimpy with the breakfast
10.0
Anonymous
Exceptional
08-11-2017
Pros: it was beautiful.
Cons: No.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The hotel staff were pleasant and helpful. The hotel was clean great location.
Cons: The buffet was not as extensive as other Embassy Suites.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great rooms and breakfast.
Cons: Pool wasn't monitored enough. People swimming with clothes instead of swimware. This caused the pool water to be really dirty.
5.0
Anonymous
Fair
08-11-2017
Pros: The restaurant was awesome! Thief breakfast was great too
Cons: Didn't get maid service. Had to talk to the manager who wasn't very friendly
8.8
Anonymous
Excellent
10-17-2016
Very Clean Facility and Good...
Pros: Cleanliness was awesome. The atrium was very relaxing.
Cons: Check in/out slow. Pancake/waffle line extremely slow.
9.6
Anonymous
Exceptional
07-19-2016
All and all the hotel...
Pros: Wonderful security officers!
Cons: I wasn't aware that you couldn't pay with cash upon check-in. Also, was charged twice for the room.
8.0
Anonymous
Very Good
01-15-2016
Very good
Pros: The room was big enough.
Cons: The jacuzzi was dirty.
10.0
Anonymous
Exceptional
01-12-2016
Everything was great except noise...
Pros: Everything
Cons: Noise level after 11pm
7.5
Anonymous
Good
06-02-2016
Good
Pros:
Cons:
5.4
Anonymous
Fair
05-06-2016
Passable
Pros:
Cons:
9.6
Anonymous
Exceptional
10-06-2015
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
08-01-2017
Good
Pros: The bed was very comfortable would have liked 2 queen beds but the sofa bed worked. I would have liked my omelet a little fluffier. But overall the experience was good as long as I'm not charged twice. I experienced this before being charged by the 3rd party and the property!
Cons:
4.6
Anonymous
Disappointing
08-01-2017
Very Disappointed
Pros: Breakfast
Cons: The extra $100 deposit they don't tell you about until you arrive that goes on your credit card & was suppose to be back on my card I checked out Sunday & it's Tuesday and it's not back on my card yet
4.6
Anonymous
Disappointing
07-31-2017
Don't bite me
Pros: Location
Cons: Bed bugs
9.6
Anonymous
Exceptional
07-28-2017
Great Staff!
Pros: The entire staff was outstanding! They met our every need. We had plenty of room.
Cons: The room smelled musty.
7.1
Anonymous
Good
07-06-2017
A nice well-kept property in...
Pros: The room was comfortable - typical Embassy Suite layout and amenities.
Breakfast and happy hour were provided free of charge. Quality of the breakfast was very good.
There was a full buffet, and, you could also special order omelets, etc.
It's a quick walk to shopping and restaurants. Very convenient location, easy to drive and navigate around.
Cons: Because there is an atrium (as with many Embassy Suites) there was a lot of noise from the common area on the ground floor.
There were several large groups there, e.g.: sports teams and family reunions. While they were having a great time, it was quite noisy and they tended to overrun the indoor pool.
9.6
Anonymous
Exceptional
06-11-2017
Exceptional
Pros:
Cons: The only thing was the shower handle was liose
4.6
Anonymous
Disappointing
06-05-2017
Over priced and dirty
Pros: They have updated the lobby but the rooms were dirty, tired and badly need upgrades.
It is incredibly loud as all rooms are around the center lobby.
Cons: Disgustingly dirty.
5.8
Anonymous
Okay
05-30-2017
Okay
Pros:
Cons: It took me an hour to find my reservations and staff did not help at all. Sink was stopped up Sunday of my trip
4.6
Anonymous
Disappointing
05-21-2017
Weekend visit
Pros: Breakfast
Cons: Dated, noisy, musty, no diet Coke in the vending machine
10.0
Anonymous
Exceptional
05-21-2017
Room was comfortable, location convenient....
Pros: Didn't eat at nearby restaraunts
Cons:
10.0
Anonymous
Exceptional
05-08-2017
Exceptional
Pros:
Cons: The housecleaning staff kept knocking on our door before time for checkout
10.0
Anonymous
Exceptional
04-25-2017
Exceptional
Pros: Great location. Convenient drive to everything we wanted to see and do.
Cons:
9.6
Anonymous
Exceptional
04-16-2017
I'll stay again at an...
Pros: Bed was soft and the room was very comfortable. Breakfast was awesome!! Loved the omelette so got. Coffee was great! I loved waking up to the smell of breakfast.
Cons: The Wifi password kept changing and I would need to call the front desk to get an updated password. My only complaint.
7.9
Anonymous
Good
04-05-2017
Very nice
Pros: The room was really nice.
Cons: Getting from first floor to third was slow
8.8
Anonymous
Excellent
03-28-2017
Friendly Home Away From Home
Pros: The breakfast was a great experience , the omelets were yummy ! The staff members were very helpful and friendly.The breakfast area and seating was very comfortable.
Cons: I would have liked the parking lot to have been larger.
6.3
Anonymous
Pleasant
03-19-2017
Disappointed in our stay.
Pros: The staff was extremely friendly and courteous.
Cons: The air conditioning wasn't working when we arrived and we had to get that corrected; the TV didn't work correctly during our stay; the elevator quit working and we had to walk around to the other side of the main lobby to get to our room.; there was no hotel information or local information in the room. We didn't realize that room service was available at this hotel until Saturday afternoon when we saw someone go by our room with a tray. The room we had needed updating very badly as power outlets in the wall were loose, there was nothing like napkins or towels to use at the coffee and microwave; very low wattage in all of the lighting making it very difficult to read.
7.1
Anonymous
Good
03-16-2017
Good
Pros:
Cons: Pool closure. Poor choice of drinks at the evening reception.
8.8
Anonymous
Excellent
03-07-2017
Mixed Feelings
Pros: Friendly staff. Convenient location.
Cons: Pool and hot tub where overflowing with children.
the hot tub was very dirty.
there was hair in mine and my husbands breakfast.
8.8
Anonymous
Excellent
03-05-2017
Fabulous
Pros: Love the hotel the staff and the breakfast was great
Cons: I thought it was a little pricey
10.0
Anonymous
Exceptional
02-13-2017
Overall a great experience
Pros: Great food and wonderful room bed sleep great!
Cons: Staff thought my husband cut line and was serving others before him
10.0
Anonymous
Exceptional
02-13-2017
Birthday trip to Memphis Embassy...
Pros: I liked the whole facility and the staff was great.
Cons: Can't think of anything
10.0
Anonymous
Exceptional
02-11-2017
Exceptional
Pros: The breakfast was delicious- excellent omelette
Cons: The business center printer was out of ink.
9.6
Anonymous
Exceptional
02-03-2017
Great stay
Pros: Breakfast was awesome, as always.
Cons: Some guest were a bit rowdy but the staff handled the situation quickly.
10.0
Anonymous
Exceptional
01-30-2017
Exceptional
Pros: It was very clean and the front desk lady was real nice and sweet
Cons: That only 6 people could eat breakfast
10.0
Anonymous
Exceptional
01-23-2017
Embassy Suites Is My Go...
Pros: I really enjoyed my bed wish I could take it home it was like sleeping on clouds
Cons: There was nothing I didn't like
8.8
Anonymous
Excellent
11-07-2016
Fabulous
Pros:
Cons: I waited to check-in for 45 minutes. I was the second person in line and there were two hotel staff standing at check-in but only one assisting guest. The line grew to seven additional people and the second staff member decided to assist us. Very disappointing to see that behavior at the front desk, the first point of contact for the hotel and guest.
Cons: We had to call to the Front desk on two occasions to get heat in our room. Caught a slight cold because we couldn't adjust the thermostat to warm up our room
9.6
Anonymous
Exceptional
10-24-2016
Exceptional
Pros: Breakfast buffet,staff, and room. Very accommodating and thoughtful.
Cons: Nothing.
10.0
Anonymous
Exceptional
10-11-2016
Exceptional
Pros: Everything
Cons:
7.1
Anonymous
Good
09-27-2016
Could have been better, I...
Pros: The breakfast overall was great as usual.
Cons: My shower was not clean and there was hair and grime in it.
10.0
Anonymous
Exceptional
09-20-2016
Outstanding stay.
Pros: Bed-very soft mattress and pillows. Friendly staff. Good breakfast.
Cons:
9.5
Anonymous
Exceptional
09-19-2016
Awesome Embassy stay.
Pros: Food good. Rooms clean and comfy. Staff friendly
Cons:
10.0
Anonymous
Exceptional
09-12-2016
It was great
Pros: All the food was good
Cons:
7.1
Anonymous
Good
08-11-2016
It was ok.
Pros: The hotel is about 7 mins away from the mall and other resturants, which was great. The hotel gave free alcoholic beverages at night and made-to-order breakfast in the morning. The room was a really nice size. There was free wifi during the stay, which is always nice.
Cons: The beds were way too soft that we sunk into it. Also, they had these tv's that were on energy-saver mode, so the tv was too dark to watch and there was no way to adjust it. We were told that it's "just the way they are" and that is unacceptable. The elevators shook while we were on them and we no longer wanted to use them.
8.8
Anonymous
Excellent
07-31-2016
stayed with family from grandparent...
Pros: Breakfast and happy hour a huge plus. Sitting area in rooms is very nice.
Cons: Bathroom floor was sticky, toilet stopped up. Not fixed until 11 pm.
5.0
Anonymous
Fair
07-13-2016
Hotel charged my credit card...
Pros: room was clean bed comfortable
Cons: the Hotel charged my card with almost 5,000.00 dollars of unsubstantiated charges,Robin who I spoke with was rude and could not explain the charges, gave it over4 to the card company, credit card fraud !!!Unacceptable!!!!
10.0
Anonymous
Exceptional
07-12-2016
Amy's first bridal shower a...
Pros: The breakfast was fantastic, the italian restaurant on site was very nice, the room was very pleasant, bed and bedding is my favorite.
Cons: There were two family reunions going on during my stay and I heard small children screaming constantly, at weird hours of the night.
4.2
Anonymous
Disappointing
07-05-2016
Do not stay here
Pros: Breakfast buffet
Cons: There was a 2 hour wait for our room after check-in time. There was a line for reception drinks, breakfast and the pool was small and overcrowded. Several other families had the same experience as us and we're not happy. Will not stay there again.
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