The atrium lobby features lush greenery, a waterfall and a small stream stocked with koi. Spacious one-bedroom suites offer stylish décor. The rooms feature a sofa sleeper or chairs with an ottoman. Enjoy the complimentary manager's reception every evening in the lobby offering light food fare and cocktails.
Smoke free premises. 220 units. 5 stories, interior corridors. Accessibility (Call).
I-240 exit 15 (Poplar Ave), 0.5 mi e, then just n. 1022 S Shady Grove Rd 38120.
AAA Benefit
Members save 5% or more and earn Honors points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet. Some: high-speed Internet (fee).
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service, area transportation-within 3 mi.
Terms
check-in 4 pm.
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 90 guests
Showing reviews 1 - 5 of 50
1.0
Elizabeth
Very Poor
Family with Young Children
10-13-2017
Pros:
Cons: Breakfast was poor many items were not available - also no plates or spoons Our bathroom smelled like smoke and it was a non smoking room We asked for extra pillows and towels we never received the towels and it took two phone calls and 6 hrs to bring
10.0
Christopher
Exceptional
Family with Young Children
10-13-2017
Pros: Great rooms and breakfast.
Cons: Pool wasn't monitored enough. People swimming with clothes instead of swimware. This caused the pool water to be really dirty.
9.0
David
Wonderful
Family with Young Children
10-13-2017
Pros: Breakfast was great.
Cons:
7.0
Verified Hotel Guest
Good
Family with Young Children
10-13-2017
Pros: The breakfast and layout of the room.
Cons: The hotel needed updating and it was not very clean.
8.3
Anonymous
Very Good
family with young children
10-12-2017
My stay was nice the...
Pros: The food was nice the staff was friendly an very quick with cleaning the tables .
Cons: The bed was not comfortable at all the pillows was very nice .disappointed with the mattress.
2.9
Michelle
Poor
family with young children
10-10-2017
Never stay here again
Pros: Breakfast
Cons: Cleanliness
10.0
Shereta
Exceptional
family with young children
10-01-2017
Exceptional
Pros:
Cons:
10.0
Gordon
Exceptional
review category group of friends
09-17-2017
Very good
Pros: Bed were really comfortable
Cons: Too far out for downtown. Taxi was expensive
9.6
Tasha
Exceptional
young couple
09-05-2017
Exceptional
Pros: The bed was super soft and the staff is awesome
Cons:
3.3
Yara
Poor
family with young children
08-29-2017
Poor
Pros:
Cons:
10.0
Larondia
Exceptional
review category group of friends
08-28-2017
I would stay again!!
Pros: I loved everything especially happy hour n breakfast. Staff was great!!! Check in was very accommodating
Cons: N/a
7.1
Lamegon
Good
solo traveller
08-11-2017
Good
Pros:
Cons:
3.8
Theresa
Poor
family with young children
08-10-2017
Poor
Pros:
Cons:
7.1
Jacqueline
Good
family with young children
08-01-2017
Good
Pros: The bed was very comfortable would have liked 2 queen beds but the sofa bed worked. I would have liked my omelet a little fluffier. But overall the experience was good as long as I'm not charged twice. I experienced this before being charged by the 3rd party and the property!
Cons:
4.6
Sidney
Disappointing
family with young children
08-01-2017
Very Disappointed
Pros: Breakfast
Cons: The extra $100 deposit they don't tell you about until you arrive that goes on your credit card & was suppose to be back on my card I checked out Sunday & it's Tuesday and it's not back on my card yet
4.6
Alton
Disappointing
family with young children
07-31-2017
Don't bite me
Pros: Location
Cons: Bed bugs
9.6
Charity
Exceptional
family with young children
07-28-2017
Great Staff!
Pros: The entire staff was outstanding! They met our every need. We had plenty of room.
Cons: The room smelled musty.
7.1
Kim
Good
review category group of friends
07-06-2017
A nice well-kept property in...
Pros: The room was comfortable - typical Embassy Suite layout and amenities.
Breakfast and happy hour were provided free of charge. Quality of the breakfast was very good.
There was a full buffet, and, you could also special order omelets, etc.
It's a quick walk to shopping and restaurants. Very convenient location, easy to drive and navigate around.
Cons: Because there is an atrium (as with many Embassy Suites) there was a lot of noise from the common area on the ground floor.
There were several large groups there, e.g.: sports teams and family reunions. While they were having a great time, it was quite noisy and they tended to overrun the indoor pool.
10.0
Phyllis
Exceptional
family with young children
06-25-2017
Exceptional
Pros:
Cons:
7.5
Casey
Good
family with young children
06-19-2017
Good
Pros:
Cons:
9.6
Eglain
Exceptional
review category group of friends
06-11-2017
Exceptional
Pros:
Cons: The only thing was the shower handle was liose
7.5
Marian
Good
solo traveller
06-11-2017
Good
Pros:
Cons:
4.6
Geri
Disappointing
young couple
06-05-2017
Over priced and dirty
Pros: They have updated the lobby but the rooms were dirty, tired and badly need upgrades.
It is incredibly loud as all rooms are around the center lobby.
Cons: Disgustingly dirty.
3.8
Hillary
Poor
review category group of friends
06-05-2017
RUDE STAFF/WRONG ROOM
Pros:
Cons:
7.9
Jeff
Good
review category group of friends
06-05-2017
Good
Pros:
Cons:
7.5
John
Good
family with young children
06-02-2017
Good
Pros:
Cons:
5.8
Racquel
Okay
solo traveller
05-30-2017
Okay
Pros:
Cons: It took me an hour to find my reservations and staff did not help at all. Sink was stopped up Sunday of my trip
6.7
Anonymous
Pleasant
family with young children
05-25-2017
Pleasant
Pros: The breakfast was good & enjoyed happy hr
Cons: No local info available for ordering food to be delivered & no info book in room to let you know what was available in facility or around it. Very disapointed
9.6
Jenny
Exceptional
young couple
05-24-2017
Exceptional
Pros:
Cons:
4.6
Jill
Disappointing
review category group of friends
05-21-2017
Weekend visit
Pros: Breakfast
Cons: Dated, noisy, musty, no diet Coke in the vending machine
10.0
J
Exceptional
young couple
05-21-2017
Room was comfortable, location convenient....
Pros: Didn't eat at nearby restaraunts
Cons:
10.0
Curtis
Exceptional
solo traveller
05-14-2017
Exceptional
Pros:
Cons:
10.0
Billy
Exceptional
family with young children
05-08-2017
Exceptional
Pros:
Cons: The housecleaning staff kept knocking on our door before time for checkout
10.0
Richard
Exceptional
family with young children
04-25-2017
Exceptional
Pros: Great location. Convenient drive to everything we wanted to see and do.
Cons:
7.1
Sharon
Good
family with young children
04-22-2017
Good
Pros:
Cons:
9.6
Debra
Exceptional
solo traveller
04-16-2017
I'll stay again at an...
Pros: Bed was soft and the room was very comfortable. Breakfast was awesome!! Loved the omelette so got. Coffee was great! I loved waking up to the smell of breakfast.
Cons: The Wifi password kept changing and I would need to call the front desk to get an updated password. My only complaint.
7.9
Kimberly
Good
family with young children
04-05-2017
Very nice
Pros: The room was really nice.
Cons: Getting from first floor to third was slow
8.8
Delores
Excellent
family with young children
03-28-2017
Friendly Home Away From Home
Pros: The breakfast was a great experience , the omelets were yummy ! The staff members were very helpful and friendly.The breakfast area and seating was very comfortable.
Cons: I would have liked the parking lot to have been larger.
6.3
Greggory
Pleasant
family with young children
03-19-2017
Disappointed in our stay.
Pros: The staff was extremely friendly and courteous.
Cons: The air conditioning wasn't working when we arrived and we had to get that corrected; the TV didn't work correctly during our stay; the elevator quit working and we had to walk around to the other side of the main lobby to get to our room.; there was no hotel information or local information in the room. We didn't realize that room service was available at this hotel until Saturday afternoon when we saw someone go by our room with a tray. The room we had needed updating very badly as power outlets in the wall were loose, there was nothing like napkins or towels to use at the coffee and microwave; very low wattage in all of the lighting making it very difficult to read.
7.1
David
Good
young couple
03-16-2017
Good
Pros:
Cons: Pool closure. Poor choice of drinks at the evening reception.
10.0
Regina
Exceptional
family with young children
03-14-2017
Exceptional
Pros:
Cons:
8.8
Christina
Excellent
young couple
03-07-2017
Mixed Feelings
Pros: Friendly staff. Convenient location.
Cons: Pool and hot tub where overflowing with children.
the hot tub was very dirty.
there was hair in mine and my husbands breakfast.
8.8
Jonathan
Excellent
family with young children
03-05-2017
Fabulous
Pros: Love the hotel the staff and the breakfast was great
Cons: I thought it was a little pricey
10.0
Lorita
Exceptional
young couple
02-13-2017
Overall a great experience
Pros: Great food and wonderful room bed sleep great!
Cons: Staff thought my husband cut line and was serving others before him
10.0
Errol
Exceptional
solo traveller
02-13-2017
Birthday trip to Memphis Embassy...
Pros: I liked the whole facility and the staff was great.
Cons: Can't think of anything
10.0
Courtney
Exceptional
solo traveller
02-12-2017
Exceptional
Pros:
Cons:
10.0
Sara
Exceptional
review category group of friends
02-11-2017
Exceptional
Pros: The breakfast was delicious- excellent omelette
Cons: The business center printer was out of ink.
7.1
Amy
Good
review category group of friends
02-09-2017
Good
Pros:
Cons:
9.6
Demetra
Exceptional
solo traveller
02-03-2017
Great stay
Pros: Breakfast was awesome, as always.
Cons: Some guest were a bit rowdy but the staff handled the situation quickly.
10.0
Shereta
Exceptional
family with young children
01-30-2017
Exceptional
Pros: It was very clean and the front desk lady was real nice and sweet
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