This hotel features a spacious lobby with modern décor. You'll be able to relax and unwind in a comfortable, well-appointed room or suite.
Smoke free premises. 130 units, some efficiencies. 5 stories, interior corridors. Accessibility (Call).
Cons: A little farther east from downtown than we usually prefer, but an easy drive down Poplar.
10.0
Beth
Exceptional
solo traveller
08-18-2016
Pros: The front desk staff was friendly, accommodating and very informative.
Especially loved the free popcorn and morning snack waiting as we entered and exited the lobby!
we did not have time to eat breakfast but the coffee service was perfect!
Cons:
5.0
Myloe
Fair
family with older children
08-16-2016
Pros:
Cons: When we got there it was pouring rain. I asked the woman at the desk, Breana, if there was a way to my room at the back of the hotel without going outside and she said no. I found out later that there was. My luggage and I were soaked when I got to the room. I witnessed one staff member leaving the premises cussing and screaming while the other staff called the police. At another time I was walking in the hallway and passed two staff members talking about a guest in a negative way and did not seem to mind that I heard it. They even wished me a good morning as I went by and then went back to complaining about the guest. I think that is very unprofessional.
The sheets were scratchy and the air conditioner was very loud. Over all, not a pleasant stay.
7.9
Happy
Good
mature couple
08-12-2016
Pros: Great breakfast!
Cons:
9.6
Bridget
Exceptional
mature couple
08-04-2016
Pros: I'm really big on cleanliness. You guys get a double thumbs up!!! We enjoyed our stay. Will book again soon.
Cons: The television in the bedroom didn't work.
7.5
Denise
Good
mature couple
08-03-2016
Pros: This Hampton Inn is close to the freeway & not too far from downtown. It's a convenient place to stay with plenty of restaurant options close by.
Cons: The breakfast offerings are only so-so in my opinion. But to be honest, I'm not much of a breakfast food type person. Would prefer a more European style breakfast.
9.2
Kimberly
Wonderful
family with young children
07-27-2016
Pros: We slept on the sofa couch and compared to other sofa couches it was not that bad! We felt comfortable both nights. I loved that we didn't feel squished with my mom husband and our baby- plenty of room in the suite. Staff was super friendly and helpful!!
Cons: The room felt damp the whole time-- I think the air unit was a little off because inside the room was pretty humid
9.6
Carl
Exceptional
family with young children
07-27-2016
Pros: Great staff and super suite for the price. Great recommendation for Corky 's BBQ!!
Cons: A little difficult to locate even with GPS.
9.6
Hamidullah
Exceptional
solo traveller
07-25-2016
Pros: I liked the location,easy access to stores and the ability to get the highway.Will consider staying in this location again.
Cons: It was not too noisy but would have like to in area other than pool side.
10.0
Totally
Exceptional
mature couple
07-20-2016
Pros: The front desk clerk (Latoya) was outstanding. When we arrived, there was no refrigerator in the room and she saw to it that we got one immediately. Also, the breakfast was one of the best I've ever eaten at a hotel.
Cons: NO COMPLAINTS!!!!!
9.6
Debbie
Exceptional
mature couple
07-19-2016
Pros: Wonderful experience! Great area and great location with lots of restaurants close by. Staff was very helpful!
Cons:
10.0
Richard
Exceptional
solo traveller
07-10-2016
Pros:
Cons: The AC sounds a little loud.
8.8
Verram12
Excellent
mature couple
07-07-2016
Pros: The bed was very comfortable. The room size was good. Loved the full kitchen.
Cons:
9.6
Alice
Exceptional
mature couple
07-07-2016
Pros: Location, location, location (close to interstate a plus for me) - Excellent breakfast (plenty of choices) & staff personnel were very attentive to spill & buffet replenishments.
Cons: I ask the cleaning person to return b/c I was in the shower - left towels outside door along with bathroom toiletries - never returned to vacuum or make-up beds @ 8:30 am????
would have preferred speedy check-out vs desk check-out......
10.0
Mary
Exceptional
review category group of friends
07-07-2016
Pros: Extremely clean! No allergy problems, good nights sleep
Cons:
10.0
Melissa
Exceptional
young couple
07-07-2016
Pros: The staff was extremely nice & the rooms were fantastic. Would definitely stay there again!
Cons:
6.7
Anissa
Pleasant
young couple
07-06-2016
Pros:
Cons: the staff before and after check in....errors made in charging my account. customer service was lacking.
10.0
David
Exceptional
young couple
06-30-2016
Pros: They have an excellent breakfast selection including a waffle bar, fresh fruit, eggs, bacon, delicious coffee and much more! The room was spacious, clean and very luxurious considering the affordable price. The bed was beyond comfortable! They had free cookies in the lobby that were delicious and the staff was very friendly and recommended a great restaurant nearby. Would definitely recommend to anyone staying in Memphis. It was an amazing experience!
Cons: That we couldn't stay longer!
9.2
Allison
Wonderful
review category group of friends
06-20-2016
Pros: Great breakfast. Fantastic customer service.
Cons: Nothing; had an a/c problem that was remedied.
10.0
Shirley
Exceptional
family with older children
06-10-2016
Pros: there was a variety of breakfast foods available -
Cons: would have liked the swimming pool to be opened
10.0
Maria
Exceptional
mature couple
06-07-2016
Pros: We enjoyed a lot the time in this hotel. Its location is very convenient , close to downtown, Germantown, Collierville... Nice places. The room was clean, quite and well conditioned. Breakfast was good. I really recommend this hotel.
Cons: ANTS ANTS ANTS!!!!!!! There were ants on the door, both front and back, as well as the bathroom floor!!!!!
7.1
Brandice
Good
family with young children
05-25-2016
Pros: The room was a good size
Cons: We had a view of the roof, we had ants in our bathroom and on the door to our room
4.6
Cynthia
Disappointing
mature couple
05-24-2016
Pros:
Cons: Uncomfortable bed
Wouldn't assign my Hilton honors number to reservation
7.1
Earl
Good
mature couple
05-24-2016
Pros: Friendly staff and location.
Cons: The rooms were loud ... Other guests that is ! Carpet needs to be steam cleaned.
10.0
James
Exceptional
mature couple
05-23-2016
Pros: average breakfast...nothing special
Cons: it was fine
2.9
Jennifer
Poor
review category group of friends
05-18-2016
Pros: The breakfast was good
Cons: While my reservation said check in would be available after 3, we arrived at 3:30 and the receptionist said the room wouldn't be available until 4 pm. We let them know we had a wedding we needed to get to that started at 5 pm, and that we needed the room ASAP so we could change and so I could pump (breastfeeding mama). We waited in the hotel lobby for OVER AN HOUR, and by 4:30 the room still wasn't available. They allowed us access to some different room so I could pump. However, this was still inconvenient as it was on the 5th floor and it takes 20 minutes or so to pump.. so by the time I got up to the room I only had 5 minutes to pump before we needed to leave for our scheduled uber ride. We ended up getting to the wedding late and I had to miss out on the precession because I was engorged and had to go to the bathroom to pump there. Despite the fact that we came early and planned for everything, this was a terrible trip because your staff was incompetent, unfriendly, and insensitive to our needs.
7.5
Sam
Good
mature couple
05-17-2016
Pros: Checki-in staff was friendly and informative.
Cons: There was dust/dirt on the floor. On Saturday the room service person did not sweep the floor. I noticed that she used a Lin roller and hit spots.
9.2
Onur
Wonderful
family with older children
05-06-2016
Pros: Room was clean, internet was OK, bathroom clean, parking space big, breakfast awesome, 24 hr free coffee and tea in lobby, free travel pack for check-outers in the morning with apple, muffins and water. Cosy atmosphere. Relaxing area near the pool. Many eating places nearby. 15 min ride to downtown.
Cons: The room had ants.
10.0
Peter
Exceptional
family with older children
05-03-2016
Pros: Breakfast
Cons: Allgood
9.6
Laurie
Exceptional
review category group of friends
05-03-2016
Pros: The breakfast provided was much better than the average hotel breakfast - lots of choices and plenty of fresh fruit
Cons:
10.0
Noam
Exceptional
family with young children
04-28-2016
Pros: Large and very clean room. Excellent breakfast with lots of variety and different things to choose from. Great location
Cons:
10.0
Ashley
Exceptional
young couple
04-24-2016
Pros: The hotel staff was very friendly throughout our visit. We were visiting Memphis for a NBA game and my husband came in wearing attire supporting the opposing team against the Memphis Grizzlies. Many staff members went out of their way to talk to my husband about the game and always asked us if they could be of any help during our stay. The entire hotel was very clean, and I am very picky about cleanliness. The room was very nicely decorated and very comfortable. Breakfast was good as well. Will book again the next time we are in the area.
Cons:
9.6
Stefan
Exceptional
mature couple
04-14-2016
Pros: The staff was beyond nice and courteous. They always greeted us in mannerly and sincere way. I never heard any disgruntled side conversation that are so irritating. I will return to this location just because of their outstanding customer service. Keep in mind that I write these words having been there for the funeral and burial of my mother. They made what could have been a stressful trip far more pleasant. Great work staff.
Cons: The only drawback was that our first room had ants. They moved us to a different room and gave us one night at no charge. That's how you recover from a misstep.
10.0
Melanie
Exceptional
young couple
04-03-2016
Pros: The customer service was absolutely awesome. The staff was friendly. I would definitely recommend this hotel location to anyone visiting the Memphis, TN area.
Cons: Pls don't change anything!!!
10.0
Cameron
Exceptional
mature couple
02-23-2016
Pros: The microwave an kitchen style
Cons: That I didn't stay longer
5.8
Rosalind
Okay
mature couple
02-17-2016
Pros: Local
Cons: Was asked to wave guarantee fee
8.8
Charles
Excellent
review category group of friends
01-17-2016
Pros: Very friendly staff, comfortable beds, tasty breakfast.
Cons: My room (207) had a view of a wall.
9.6
Kevin
Exceptional
mature couple
01-05-2016
Pros:
Cons: The bed squeaked when you reposition yourself.
7.9
Dawn
Good
solo traveller
01-01-2016
Pros: Nice breakfast overall. Gym is decent albeit, small.
Cons: Super loud fridge. Switched rooms due to a AC unit that rattled. Second room AC fine, but loud fridge.
9.6
Ashley
Exceptional
family with young children
12-27-2015
Pros: The suite room was awesome, loved being able to cook for my family instead of going out.
Cons: No pets allowed
10.0
Anthony
Exceptional
mature couple
12-23-2015
Pros: The room maids were absolutely delightful.
This is a good value property and I would not hesitate to return ... often!
Cons: We stayed there 6 nights on different stays, in two different rooms, and there were numerous maintenance issues that went unresolved.
10.0
Maya
Exceptional
review category group of friends
11-29-2015
Pros: I like the friendliness of the stay
Cons: I was told I would pay only $132 but when I got to the hotel I was charged $150 I would love to have my $18 back!
8.8
Frequent
Excellent
mature couple
11-27-2015
Pros: Great bed, clean, great bathroom, great breakfast.
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