Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Classification): I love the blend of modern amenities and historic features at the well appointed property!
At this historic Nashville landmark, guests are greeted by original, ornate gates made of iron and bronze. The beautifully decorated rooms offer ample floor space and upscale furniture. History left many marks on this converted bank building. The city's first FM radio broadcast was made from a room on the fifth floor; Henry Lays signed a contract to begin his tasty potato chip company here; and some guests report the presence of “unregistered visitors” lingering on the ninth floor. Though this inspector would be too spooked to stick around and verify any haunted rumors.
Smoke free premises. 192 units. 12 stories, interior corridors.
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Eco Certification
Tennessee Green Hospitality is an audited program certifying lodgings that have reduced energy and water usage, reduced waste, and have a written plan for continued improvement.
The location is excellent, rooms are nice, and the staff is courteous.
Pros: Amazing location with spacious rooms.
Cons: The bathroom sink and counter need more lighting. The single vanity bulb is not enough for that space.
10.0
Jo M
Exceptional
Senior Traveler
06-23-2017
Pros: We wanted to be close to Broadway and the honky tonks, it was convenient to walk to all the great music and dining. They have Starbucks, and especially impressed with their kind staff. Very helpful in guiding us to needs and wants.
Cons:
10.0
Christopher
Exceptional
Solo Traveler
06-23-2017
Pros: The location is so central, makes getting around town easy. Also the access to it off 4th street is great. The rooms aren't huge, but there is plenty of room.
Cons: Street noise is a bit loud--with construction going on across the street. However, that is done in the daylight hours.
10.0
Marzena
Exceptional
Traveling as Couple
06-23-2017
Pros: Very close to all attractions, nicely renovated room, friendly staff.
Cons: The only thing that would make this hotel better would be if they had a pool.
10.0
Robert
Exceptional
Group Traveler
06-23-2017
Pros: Location was perfect! The staff was very friendly and helpful.
Cons: I couldn't stay long enough!!
7.5
Sherry
Good
young couple
06-17-2017
Pros: The area does have many of places to explore. Definitely find Arcade Alley and Printers Alley. Visit the 2 bars in Printers Alley, they are awsome!
Cons: Construction everywhere downtown! $32 to park next door. Then the morning we woke up, the whole place smelled like garbage. No one could explain why. Kind of expensive.
10.0
Gena
Exceptional
young couple
06-10-2017
Pros: The staff was amazing
Cons: Parking
10.0
Troy
Exceptional
review category group of friends
06-06-2017
Pros: Room and lobby were amazing
Cons: Expensive parking
7.9
Jocelyn
Good
review category group of friends
06-05-2017
Pros: Nice people and great location!
Cons: our room looked at a brick wall.
9.6
Cynthia
Exceptional
solo traveller
06-01-2017
Pros: The bed was comfortable, and the room was clean. The decor looked great.
Cons: The floor of the shower was peeling. There was not enough space for leaving the car to check in, so I had to drive around the block to wait for a place to give my car to the valet.
7.1
Eric
Good
review category group of friends
05-29-2017
Pros: Location Location Location
Cons: Extra cost of breakfast was unexpected
7.1
Anonymous
Good
family with young children
05-27-2017
Pros: Proximity to the Ryman
Cons: Beds were too small. Charged you for everything.
10.0
Marylander's
Exceptional
review category group of friends
05-25-2017
Pros: Joe & Caleb were outstanding for hospitality
Cons: The food in you cafe not awful but hamburger not great
7.1
Anonymous
Good
family with young children
05-24-2017
Pros:
Cons: Booking was challenging. Rerouted so many times I was told that hotel sold out. I had to ask for supervisor.
9.6
Carl
Exceptional
review category group of friends
05-24-2017
Pros: The bed was extremely comfortable. The food was good. The staff was outstandingly helpful and pleasant.
Cons: Nothing.
10.0
Rosemary
Exceptional
review category group of friends
05-23-2017
Pros: The breakfast was good. We also had a dessert that was really good.
Cons:
10.0
Bruce
Exceptional
young couple
05-23-2017
Pros: Everything right within walking distance
Cons: disappointing dinner at the Southern Steak and oyster bar
10.0
Scott
Exceptional
review category group of friends
05-23-2017
Pros: Conveniently located in walking distance to Broadway, Ryman, Johnny Cash Museum, Bicentennal Park and so much more. Staff was great. Live music on Thursday and Friday night. Easy pickup for Uber to get to farther locations.
Cons: Don't know what the Genius perks were?
10.0
Teresa
Exceptional
review category group of friends
05-20-2017
Pros: The bed was great
Cons: The view of the brick building but it was ok I was asleep most of the time
9.2
Rick
Wonderful
young couple
05-19-2017
Pros: Our purpose was to be around the Broadway Street scene. This was a very short walk from that, but still far enough that we didn't hear all the partying going on after we returned to the room to throw in the towel.
The staff was outstanding! I've never stayed anywhere where the employees made me feel so welcome and treated me like royalty!
Cons: There was a lot of construction downtown, which included the building right across the street so every morning we looked out on a bunch of construction workers on scaffolding. It was intrusive and noisy but not the fault of the hotel. There was a tremendous amount of construction everywhere downtown.
8.3
Anonymous
Very Good
family with young children
05-12-2017
Pros: Location to everything
Cons: No parking except valet parking at 34 dollars a day. Breakfast was not included started at 12$
8.3
Richard
Very Good
young couple
05-12-2017
Pros: Convenience to Ryman Auditorium and friendly helpful staff
Cons: No free parking and restaurant was not that good
7.5
Michelle
Good
young couple
05-09-2017
Pros: We liked how close to Broadway and 2nd the hotel was. We were there for a concert, and it was an easy walk to the amphitheater. Easy walk to most of downtown!
Cons: The cost per night was a bit excessive for what we got ($350/night and had a view of a wall).
10.0
Jessi
Exceptional
young couple
05-02-2017
Pros: The staff was beyond friendly and the room was gorgeous and extremely clean!
Cons: Paying for parking was an added expense we hadn't considered.
10.0
Frederick
Exceptional
young couple
04-27-2017
Pros: ROOM WAS LARGE WITH VERY COMFORTABLE BEDS NICE FLAT SCREEN
Cons: VALET PARKING HIGH
8.8
Jimmy
Excellent
young couple
04-27-2017
Pros: Location was very good
Cons: The view was of a construction site with workers directly across from our room
8.3
Canadian
Very Good
young couple
04-26-2017
Pros: Nicely updated hotel room with comfortable bed and very clean. Friendly doormen!
Good location to access the music scene of "Honky Tonk Row" and the Ryman Concert Hall.
Not too far to walk to the Hockey Arena and the Museum of Music.
Cons: Needs a fully functioning restaurant on site. Have a beautiful large lounge area on the main floor of the hotel but only has a small Starbucks with limited open hours. Most restaurants 2 plus blocks distance away with hilly walks. Difficult for guest with mobility problems!
Parking nearby in a public garage but not secure. There is also expensive valet parking with limited space for smaller vehicles.
Still a great downtown location for people who like to walk!
10.0
Ronald
Exceptional
young couple
04-25-2017
Pros: All
Cons: Nothing
7.5
Randy
Good
young couple
04-22-2017
Pros: Convient to downtown attractions
Cons: I thought it was kind of pricey
9.2
Gerald
Wonderful
family with young children
04-18-2017
Pros: Good location downtown
Cons:
8.3
Charmin
Very Good
review category group of friends
04-11-2017
Pros: Location. Comfy bed
Cons: Bar food was not good
4.2
Anonymous
Disappointing
family with young children
04-09-2017
Pros:
Cons: Construction everywhere. No easy entry. Long valet waits. Hotel extremely expensive.
9.2
Tim
Wonderful
review category group of friends
04-05-2017
Pros: Great beds !
Cons: Room view , but who cares when you're asleep!
8.8
Anonymous
Excellent
family with young children
03-31-2017
Pros: Valet, Staff
Cons: just a small starbucks for breakfast
7.9
Robin
Good
young couple
03-21-2017
Pros: Centrally located downtown and and the beds were exceptional.
Cons: There where no laundry facilities or in room coffee makers at the hotel. For the high prices charged these things should be available.
7.9
Val
Good
family with young children
03-20-2017
Pros: Employees. Very courteous!
Cons: Some employees not very knowledgeable about in-house facilities, also, I bought a pepperoni pizza from The Bistro to take back to the room but discovered it was just cheese! Also, there should be a stocked mini-bar included for this price!
8.3
Luke
Very Good
family with young children
03-20-2017
Pros: Very ideal location. Worth the price.
Cons: The the check in time is stated wrong on the website. I had to wait an hour because my room wasn't ready at 3pm. After waiting until 4pm I then found that a staff member forgot to notify myself before getting off work. Also, did not like my receipt being slid underneath my door. My trip to Nashville was a gift and my guest saw how much the room costed. I would have prefered getting that information either in person during checkout or via email.
10.0
Trish
Exceptional
young couple
03-17-2017
Pros: We enjoyed everything about the Courtyard. The location was perfect. We will definitely stay here again.
Cons:
9.2
Teresa
Wonderful
young couple
03-14-2017
Pros: Bed was comfortable. Staff friendly.
Cons: For the price breakfast should have been included, and the room was small for the price.
9.6
Gera
Exceptional
young couple
03-09-2017
Pros: Staff was very friendly and helpful
Cons: Bed was not very comfortable
9.6
Kenneth
Exceptional
young couple
03-03-2017
Pros: The Bed was very comfortable. The food was very good.
Cons: The Price of the room could have been less per night.
10.0
Andrea
Exceptional
review category group of friends
02-22-2017
Pros: Great location, minutes from Broadway and the Ryman Theater, all bars and great sites! Do the Peddle Tour, you will laugh the entire ride and do the walking tour of the Ryman...oh ya, go to Pucketts directly up the street from the hotel! Wish we spent more than 2 nights!! Recommend 3-4 nights, at least, so much to do! We were on the top floor and had a great view of the NISSAN football stadium. It was about 15-20 minutes from the airport and plenty of taxi's around...just book it!
Cons:
9.6
Penny
Exceptional
young couple
02-21-2017
Pros: Bed was the most comfortable I've ever slept in at a hotel
Cons: Parking...
6.3
Mitchell
Pleasant
young couple
02-20-2017
Pros: location
Cons: no restaurant serving normal foods, for instance breakfast: no eggs, pancakes, etc.
9.2
Ed
Wonderful
young couple
02-13-2017
Pros: The staff was very friendly and helpful . The location is close to everything. I would stay here again.
Cons:
7.9
Stacey
Good
review category group of friends
02-13-2017
Pros: Location was great. Walking distance to everything.
Cons: Please think about placing a vending machine on the premises. Drinks and snacks in the lobby way too overpriced. Also the Marriott sign on the building was ridiculously small.
8.3
Brian
Very Good
young couple
02-08-2017
Pros: The bed was a dream!!!
Cons: Not a lot of extras, breakfast???
9.6
Marian
Exceptional
young couple
02-06-2017
Pros: Location, location, location
Cons: Amount of money I had to pay everyday to valet my car!
5.4
Jerry
Fair
solo traveller
02-05-2017
Pros:
Cons: Did not like looking out at a old building 6 ft out your window never stay again for that price should have a street view not happy
9.6
Anonymous
Exceptional
solo traveller
01-30-2017
Pros: Details all so well and seamlessly cared for so that I had no worries. The kind of service that is so excellent, you don't even notice, but absolutely everything about the trip goes smooth.
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