This compact property is convenient to the airport and downtown. The modest rooms have everything needed for a great stay.
Smoke free premises. 59 units. 3 stories, interior corridors. Accessibility (Call).
Cons: I was there for two nights and the WiFi worked for a grand total of about ten minutes. I had to use my phone to do my work. I called the number they gave me for service and it still didn't work. Not worth the $---- per night. I wish I had a refund.
7.1
Dana
Good
family with young children
07-16-2016
Pros: Little overpriced but clean and cozy. Breakfast could be improved. Biscuits were extremely dry but at least the gravy was good since you had to drown the biscuit with it. Needs eggs.
Cons: Overpriced
6.0
Quintella
Pleasant
07-09-2016
Pros: Location, breakfast.
Cons: Pool cold and small.
8.8
Lanita
Excellent
family with older children
07-04-2016
Pros: Room was very clean. Beds were very comfortable. Staff was very friendly.
Cons: Only one mirror. Needs a wall mirror.
9.6
William
Exceptional
mature couple
06-23-2016
Pros: Convenient to airport and Opry Mills
Cons: No problems
7.5
Diane
Good
mature couple
06-17-2016
Pros: Glad to have a micro and fridge. Breakfast pretty good-- more choices than some hotels. Good location for us since we were visiting the Hermitage and downtown Nashville.
Cons: Shower temperature control didn't work.
2.9
Marc
Poor
young couple
06-14-2016
Pros: I wasn't there long enough to make a comment here.
Cons: The lady who checked us in was not polite and was focused on talking to her boss while we were getting checked in instead of us. When I asked about AAA discount, she said "you didn't book through us, so I can't give it to you." I've never had that happen. EVER!
We went to the room and found that it was less than ideal. Smelled weird and just seemed unclean. We found mold on the left upper corner of the shower.
I always check the beds and when I did, I found what was probably pubic hair under the sheets. I then pulled all of the pillow cases off and found that all of the pillows were stained with drool spots. ALL 5 PILLOWS. I asked the front clerk if we could simply get more linen and clean pillows. Her response was "we don't have extra pillows." To that, 25 minutes into ur stay, I let her know we would be leaving and requested verification that we would not be charged. She said I would need to speak with Booking.com for this refund to which I said, "I didn't pay them anything. They simply hold the room and you take the payment when I arrive." She continued to argue until she called her boss and her boss said the same thing but then told her she'd call back to make sure she was telling me correctly. Then...she called back and said I would not be charged and the clerk printed a $0.00 receipt of which I will hold for the next 6 months.
So...in short...
Unclean
Rude Staff
Uneducated staff
Uncooperative staff
And oh...here's a first for me...after I checked into my room, a cleaning lady knocked on my door, waited literally one second and then tried to open it. Luckily, I wasn't naked and also had the latch on the door locked. She said she was sorry and was just going to check the room. I told her not to worry about it. And she again apologized. At least she was sorry for her mistake.
6.7
Sumaiya
Pleasant
young couple
06-03-2016
Pros: Updated rooms, nice pool, decent breakfast on weekends
Cons: Breakfast selection on Monday was literally the leftovers from Sunday (not restocked, etc). Location is pretty far from downtown Nashville or other neighborhoods (need a car). Front desk staff was just doing her job (no additional help).
8.3
Anonymous
Very Good
solo traveller
05-26-2016
Pros: Nice in the cut hotel.
Cons: I wish it was more restaurants in the area..
10.0
Kathleen
Exceptional
Traveling as Couple
05-21-2016
Pros: Great staff. who went out of his way to find a box for my forgotten item and ship it to me.
Cons:
8.8
Judy
Excellent
mature couple
05-14-2016
Pros: Rates.....bed comfort out of the wirld....good breakfast.....showered in king bedroom was fantastic....large fuuly functional....desktop computer with free copies..
Cons: Enjoyed our visit....husband missed his scrambled eggs...
7.9
Anonymous
Good
young couple
05-13-2016
Pros: It has a coin laundry even if its rather expensive (2$ each run). Nice lake very close. We have been provided late checkout which was nice.
Cons: Staff made their job, but not with passion.
8.3
Jai
Very Good
mature couple
05-10-2016
Pros: bed was very good and location was great
Cons: my room to close to the ice machine and kids running in the hallway late at night.
9.2
Wayne
Wonderful
solo traveller
05-04-2016
Pros: the room was nice, good location and very clean.
Cons: I like the fact the hotel is non smoking but the staff was smoking just outside the front door and had to walk thru the smoke and I really don't like the smell of cigarette smoke
5.0
Verified Hotel Guest
Fair
Senior Traveler
04-26-2016
Pros: Price was reasonable.
Cons: Air condition was too noisy, would wake me up each time it 'd come on. Some area's need update/repair. The shower walls and floor had yellow stain all around. Outside of building need fresh paint. Too much sweet and unhealthy breakfast items.
9.2
Anonymous
Wonderful
young couple
04-18-2016
Pros: The design of the room was unique.. for a moment, I forgot I was staying in an actual hotel room! The aroma was very pleasant. The lighting made for a warm feel. The bedding was pretty comfortable. We were happy to see the mattress in a zipped cover.
Cons: There wasn't much to dislike! Just personal preferences. I'd prefer a shower cap already in the room. I'd prefer a towel rack closer to the shower, but I may have overlooked one. Initially, I worried about the walls not being completely sound proof, but I was able to get a good night's rest.
8.3
Christopher
Very Good
young couple
04-15-2016
Pros: Room was very clean and bug free. Must have a great pest control company. I have stayed in hotels that did not and it wasn't good. Overall a great stay though.
Cons: Beds were small for two adults
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
10-19-2015
Pros: The updated feel
Cons: Price
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
08-24-2015
No bath tubs...didn't see that an where on there description. I have two young kids and hard to give baths in a shower stall!!
Pros: Location was right where I wanted to be
Cons: At 3:30 a man tryed to open my door ...the front desk forgot we were in the room and rented it to someone else. NO apologies or anything!
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