The lobby has an attractive fieldstone fireplace. Rooms have wildlife photographic art and the pool has a stone waterfall cascading into the water.
Smoke free premises. 206 units, some two bedrooms. 5 stories, interior corridors. Accessibility (Call).
Pros: Liked the location breakfast was great and hotel was clean staff was courteous and very helpful
Cons: Wanted a king size bed but were told that when booked it was according to what was available the doubles were smaller than we wanted but we worked it out
8.3
Stephen
Very Good
young couple
09-15-2016
Pros: The view on the fifth floor.
Cons: The pillows were way too soft and the shower squeeled while in use.
5.8
William
Okay
family with young children
09-15-2016
Pros: Location was great, right on the main strip in Pigeon Forge, close to Gatlinburg. The Staff was very positive and helpful.
Cons: The rooms were a bit dated, and the first room that we checked into smelled of cigarette smoke. The staff was courteous however and helped us get into a different room.
8.3
Ashlyn
Very Good
young couple
09-07-2016
Pros: bed was awesome.
Cons: there was no free breakfast like the commercials said and checkout was at 11 not 12
7.1
Hannah
Good
young couple
09-06-2016
Pros: The bathroom was a decent size and our view was good. We were in a good location so it didn't take long to get to anywhere in Pigeon Forge we needed to go. We got the room for a good price considering it was last minute on a holiday weekend as well.
Cons: The bedrooms weren't quite up to par as I would have thought compared to the downstairs lobby. Also the bedroom was a little dirty.
6.7
James
Pleasant
mature couple
09-03-2016
Pros: location
Cons: no outside pool
5.8
Sasha
Okay
solo traveller
09-01-2016
Pros: The bed was comfy, but I felt like the price was a little high for one person. plus being a frequent stayer at these hotels all over.. but overall it was a nice stay.
Cons: Paint was chipping off the walls.
10.0
Michael
Exceptional
mature couple
08-28-2016
Pros: Room was awesome!
Cons: Great massager in shower. Spa tube great.only problem was the coffee maker didn't work.
7.9
Jean
Good
mature couple
08-25-2016
Pros: Location.
Cons: Hallway carpets dirty!
8.3
Felicia
Very Good
mature couple
08-23-2016
Pros: Super comfortable bed. Great location. Showers had great water pressure.
Cons: everyone should get complimentary breakfast
7.1
Gracie
Good
young couple
08-23-2016
Pros: Nice lobby and location
Cons: In our room we had a light switch with a short, the ceiling had multiple places were it had been obviously patched up, and the bathroom looked like it could use a good cleaning
10.0
John
Exceptional
mature couple
08-21-2016
Pros: Good breakfast and good service,. very clean room and friendly staff. Enjoyed our stay.
Cons: Did not get king size bed as requested and confirmed.
8.0
Alexander
Very Good
Traveling as Couple
08-17-2016
Pros: The amenities at this location are impressive. The lobby is gorgeous. The room was functional.
Cons: The rooms paled in comparison to the lobby. There was a large crack in the sink that had been repaired. It was clean, but not immaculate. I will likely not return to this location.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
08-15-2016
Pros: The location
Cons: The lobby was very nice, pass that it wasn't very updated. Our room had a water leak from above with a bad ceiling patch job. The shower handle was hanging on by a thread
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
08-13-2016
Pros: Location.
Cons: Rooms/hallways need remodelling. Hallway smelled like urine. Room had wet floors/spots We had already unpacked/were tired. We were offered another room.--not sure if it would have been any better. One guest was leaving because of bugs.
9.2
Travis
Wonderful
mature couple
08-11-2016
Pros:
Cons: No gym
7.5
Matt
Good
young couple
08-10-2016
Pros:
Cons: Not like holiday inn express seem not updated
6.7
Rene
Pleasant
mature couple
08-09-2016
Pros: The staff was friendly and the location was good.
Cons: The furniture was old and the mattress was worn and the bed was squeaky, the towels were very dingy. The carpet was stained I think it needs to remodel.
9.6
Samuel
Exceptional
mature couple
08-09-2016
Pros: The bed was great! TV size was excellent! The view was good also!
Cons: No Air in the hallways. Buffet was pricey for what was on the menu.
7.0
Verified Hotel Guest
Good
Traveling as Couple
08-08-2016
Pros: For the price it met expectations. Comfortable bed and nice to have a pool although it could use some work.
Cons: The view was pretty bad and the pool area needs some renovations.
7.5
Ronnie
Good
family with older children
08-08-2016
Pros:
Cons: Like to have breakfast included with room
4.6
Yair
Disappointing
family with young children
08-07-2016
Pros: There were no croissants
The hotel needs renovation and more staff8
Cons: Checkin staff did many mistakes.
Hotel not clean
Breakfast staff too slow because of shortage of workers.
7.1
Jay
Good
mature couple
07-31-2016
Pros: Location
Cons: There was no one to take our order for breakfast. We received our drinks and it seemed waitress disappeared up until we finished eating off breakfast bar. It was suppose to be a buffet or cook to order breakfast.
9.2
Tami
Wonderful
mature couple
07-26-2016
Pros: It was very clean and close to attractions.
Cons: We would have liked a continental breakfast .
6.3
Pamela
Pleasant
mature couple
07-25-2016
Pros: Pillows were fluffy and I slept well! Had breakfast at the restaurant and it was good.
Cons: I thought the ac in the room was a bit warm. I had to take the temperature to 64 degrees which should have been freezing; was comfortable but due to the extreme heat of 100 I understood.
7.1
Henry
Good
mature couple
07-21-2016
Pros: The restaurant was very good
The room was nicely spacious.
Cons: The bed was too firm... Not very comfortable.
The toilet was very low...
9.0
Kevin
Wonderful
Family with Young Children
07-19-2016
Pros: Location, location, location!!! This was very important as to my family's ability to navigate in different directions and accomplish more in our day!
Cons:
7.1
Would
Good
mature couple
07-19-2016
Pros: Remember it's a Hotel not home.
Cons: Remember it's a Hotel not home.
10.0
Glenn
Exceptional
mature couple
07-18-2016
Pros: The breakfast buffet was yummy. The location being in the middle of everything was perfect.
Cons:
7.9
Retired
Good
mature couple
07-17-2016
Pros: Good location.
Cons: Pillows. Coconut hand lotion.
9.2
Tstanley
Wonderful
family with older children
07-17-2016
Pros: Cleaning and front desk staff were very helpful and friendly!! Very clean and spacious... Beds were very comfortable
Cons: Lobby, hallways, and elevators were quite warm
3.3
Other7384
Poor
review category group of friends
07-15-2016
Pros: Location
Cons: The beds were super lumpy, the bathroom was old and you could see the paint peeling from the ceiling, pillows were awful, stuffy smell in the room, no ice on any floor, and they said they had wifi...the wifi never worked and their only response was that the routers were in a bad place.
7.5
Charles
Good
young couple
07-13-2016
Pros:
Cons: The air in our room didn't work, we had it down on 60 all weekend and it was still hot
9.2
Dan
Wonderful
young couple
07-12-2016
Pros: Room was excellent. Great location on strip.
Cons: Pool area needs upgrades and could be much cleaner but your kids will still love it.
5.0
Nicole
Fair
Traveling as Couple
07-11-2016
Pros: The location of this hotel is fantastic - it is on the strip, has a trolley stop and restaurants right out front. Front desk was helpful (but not too friendly).
Cons: It was older than pics implied. Maybe I have been spoiled, but I have had great experiences with 3+ star hotels. The floor here felt grimy and the furniture and tub had stains. The breakfast buffet costs and is the same as free breakfast elsewhere.
9.6
Marylanders1988
Exceptional
young couple
07-11-2016
Pros:
Cons: The waterfall at the pool didn't work... :(
2.5
Anonymous
Poor
family with young children
07-11-2016
Pros: Smelled of Marijuana. Charged me twice for room. Bathroom not clean.
Cons: Everything.
9.6
Chrystal
Exceptional
mature couple
07-11-2016
Pros: The people at the front desk were the best. They were there to help in any way that they could.
Cons: They really need to have a bigger swimming pool or add an outside one. We were unable to use the pool during our week there due to there being way to many people.
5.0
Jim
Fair
mature couple
07-10-2016
Pros: Location was great around everything you need
Cons: Hotel was a little out dates and the room was very noisy with the toilet running all the time and our a.c. unit was loud also
4.2
Rdj
Disappointing
family with young children
07-10-2016
Pros: Good location.
Cons: Very dirty room. Nasty carpet, wood peeling off bathroom door. Will not be staying again.
2.9
Ashley
Poor
family with young children
07-09-2016
Pros:
Cons: The first room we were given smelled horrible. So They switched us rooms. The second room smelled much better however the drains did not work in the bathroom. They sent a repair man right away to fix it. After waiting over an hour to shower and go to bed, he was still working on it. We were not offered another room and asked for a refund and switched to a much nicer hotel with breakfast included for less money!
9.6
Kathy
Exceptional
mature couple
07-07-2016
Pros: It was very convenient and set back off the Parkway. Had good view of fireworks too. Breakfast bar was good with a nice variety. We used the restaurant, fitness room, pool and spa.
Cons: Wished we had a balcony but it was too hot to enjoy sitting out on one anyway.
4.2
Michael
Disappointing
family with young children
07-07-2016
Pros: very little hotel over priced for what it is
Cons: house keeping bad hotel outdated
7.9
Wayne
Good
mature couple
07-07-2016
Pros: we liked the convenience of hotel site.
the staff was friendly and helpful.
Cons: the a/c unit was a bit noisy and the refrigerator was noisy as well.
8.3
Shalonda
Very Good
family with young children
07-07-2016
Pros: I like that the staff was very accommodating. They had disposable plates and silverware readily available. They were also able to find and printout maps and turn by turn directions for our destinations.
Cons: I didn't like that the 5th floor was horribly hot as well as the elevators. The heat on the fifth floor made it difficult to breathe. The ceiling in the pool/spa area is peeling really bad and I wondering if some of the large section of paint/material would drop in the pool or possible hit someone in the head.
6.3
Alan
Pleasant
young couple
07-07-2016
Pros: Location
Cons: We booked the room stating that we were married and had a preference of a King bed opposed to two doubles. Needless to say for the first time in our marriage we had to sleep on separate beds. Then instead of just running the credit card being used for $1 to make sure it was active they ran it for the entire amount which is still pending even after they received full payment for our stay.
7.1
Shawna
Good
family with older children
07-07-2016
Pros: Beds were comfortable
Cons: Nothing
7.9
Fb1965
Good
mature couple
07-05-2016
Pros: Need more handicap parking
Cons: N/a
6.3
Joe
Pleasant
mature couple
07-04-2016
Pros: Great breakfast
Cons: Old, dirty, outdated decor. Dirty carpets. Pool small, indoors entirely. Marred walls. Pealing wallpaper. No safe and rational walkways to parking lots. Dinky bath without towel racks
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