The lobby has an attractive fieldstone fireplace. Rooms have wildlife photographic art and the pool has a stone waterfall cascading into the water.
Smoke free premises. 206 units, some two bedrooms. 5 stories, interior corridors. Accessibility (Call).
Pros: Location was great. The hotel was right in the center of everything. It was a nice, clean place to stay.
Cons: Rooms were alittle dated, but clean.
9.0
Anonymous
Wonderful
07-28-2017
Pros: Excellent service. Good room and excellent location.
Cons: Tub could have been a little cleaner.
8.0
Anonymous
Very Good
07-28-2017
Pros: Location and clean
Cons: Rooms and bathroom need upgrade
5.0
Anonymous
Fair
07-28-2017
Pros: Nice location and lobby impressive,but nicest part of hotel.
Cons: the hotel older and semi dolled up with bathroom looking hello"70's" . The bathroom an overlay and soap scum film on it "not"being scrubbed down. Oh, the beds hard as a rock. I've changed rooms and other room same condition.
4.0
Anonymous
Disappointing
07-28-2017
Pros: Location
Cons: outdated,bathroom old and neglected
10.0
Anonymous
Exceptional
07-28-2017
Pros: everything especially it was clean and had fridge and mircrowave
Cons:
6.0
Anonymous
Pleasant
07-28-2017
Pros: location
Cons: cleanliness of the room. the foyer and halls were nice and clean but the room and bathroom were not.
10.0
Anonymous
Exceptional
07-28-2017
Staff friendly and lobby nice
Pros: Last minute booking and was happy with the hotel and its overall appearance.
Cons: None really
4.0
Anonymous
Disappointing
07-28-2017
Staff was nice.
Pros: Location
Cons: Lobby very nice, when you got to your room - not at all what was expected. Very dated, worn. Uncomfortable bed. Not a three star facility.
5.0
Anonymous
Fair
07-28-2017
Pros: Location
Cons: Needs to be updated. Bed comfort was not thar great. Carpet was dirty.
10.0
Anonymous
Exceptional
07-28-2017
Pros: Friendly staff and location
Cons: No
3.0
Anonymous
Poor
07-28-2017
Pros: Location
Cons: Bathtub had holes that had been patched (some patches were different color than bathtub). No exhaust fan, room got really foggy when taking a shower. Wallpaper torn, carpet loose. Could not get on internet, even after calling desk for help.
5.0
Anonymous
Fair
07-28-2017
Pros: Location, Pretty Lobby
Cons: Hotel in need of repair, Room was not clean, no complimentary breakfast
3.0
Anonymous
Poor
07-28-2017
Pros: The Hotel was in a great location.
Cons: The Hotel had no breakfast as stated in its info. There was a restaurant onsite but nothing in way of continental breakfast. The room was very small and the double queen size beds were short by 10 inches. They over stated and lied about every amenity.
7.0
Anonymous
Good
07-28-2017
Pros: Great Location. Restaurant was better than I expected.
Cons: Rooms could use some updating. The heating/air unit was noisy. The bathroom did not vent when showering.
9.0
Anonymous
Wonderful
07-28-2017
Pros: Location, quality
Cons: Na
5.0
Anonymous
Fair
07-28-2017
Pros: The staff was great, the location was great and the lobby was very nice.
Cons: The rooms were very poor. I will not at that Hotel again because of the rooms.
5.0
Anonymous
Fair
07-28-2017
Pros: the location and the indoor pool
Cons: the drains in the bathroom, the bathtub was dirty I had to clean it before I could use it and then had to turn the water off so the water would drain
10.0
Anonymous
Exceptional
07-28-2017
Pros: Location
Cons: It had some issues with chipping on the bathroom door, my sons first room smelled like cigarettes, but they were very understanding and moved them to a better one.
1.0
Anonymous
Very Poor
07-28-2017
Pros:
Cons: Room smelled like mildew, wallpaper peeling from bathroom walls, room walls dirty, wasn't even close to the stars represented!
10.0
Anonymous
Exceptional
07-28-2017
Pros: Very friendly and accomendating
Cons: No
8.0
Anonymous
Very Good
07-28-2017
Pros: Location and amenities
Cons: No continential breakfast
4.0
Anonymous
Disappointing
07-28-2017
Pros: Great location. Glad it set back off of the road. If you wanted to walk instead of driving perfect for that!
Cons: We had no hot water to take a shower.
9.0
Anonymous
Wonderful
07-28-2017
Pros: Nice large room w/ refrigerator and microwave! Very quiet, hotel was full and I never heard noise from the rooms on either side of me or above me!!
Cons: The bathroom (bathtub esp) needs to be redone- it is very cramped - door opens in and is within inches of toilet and blocks shower access when open. The bathtub is a fiberglass insert that was extremely old and yellowed and had lots of black marks in it.
8.0
Anonymous
Very Good
07-28-2017
Pros: Free wifi, plenty of parking, great location.
Cons: Bathrooms were very small and the tub had seen better days.
6.0
Anonymous
Pleasant
07-28-2017
Pros: Location
Cons: Room was old an dirty. There were water stains by the AC and there was mold.
7.0
Anonymous
Good
07-28-2017
Pros: Convenience to attractions.
Cons: The room was not clean. There were at least 6 poorly patched leaks in the ceiling.
1.0
Anonymous
Very Poor
07-28-2017
Pros: The location of this hotel to all area attractions was perfect. The hotel staff was friendly and helpful. The lobby was beautiful and well maintained.
Cons: First and most important, on our last night we found a bedbug in the bathroom! The carpets in the guest room wings were FILTHY. Room doors and bathroom doors were in awful shape. Ceiling was peeling into the pool and water dripping in. Horrible experience
10.0
Anonymous
Exceptional
07-28-2017
Pros: You are in the heart(main drag) of Pigeon Forge yet you don't hear a thing on the inside. Rooms were well kept for our 4 day stay(should have stayed a 5th) and hotel was very clean. Check-in was pleasant even at 12:30 am. Plenty to do around the hotel.
Cons: nothing that I can think of.
7.0
Anonymous
Good
07-28-2017
Pros: I was originally shocked to find this brand in the same category as those listed for three star hotels. However, it was above and beyond the norm. A really nice hotel! The renovations were obvious and I like where it's going. I'd stay there again for sure
Cons:
7.0
Anonymous
Good
07-28-2017
Pros: proximity to major attractions
Cons: Black mold was found in the bathroom, yet main bedroom was clean, it was missing a luggage fold-out. Hotel needs updated
10.0
Anonymous
Exceptional
07-28-2017
Pros: Front desk was very helpful with giving directions. Great location to the places we wanted to visit.
Cons: The ice makers on the 4th floor was not working the entire time we were there
2.0
Anonymous
Poor
07-28-2017
Pros: The location was awesome
Cons: We had to wait 2 hrs to checkin. We had to wait an 1 hr to eat breakfast. And the room had roaches in it.
7.0
Anonymous
Good
07-28-2017
Pros: The staff, location, and amenities were great.
Cons: The rooms smelled really bad because the air conditioner units emitted moisture and it was clearly mildewed underneath the carpet. The mattresses could also use an update.
5.0
Anonymous
Fair
07-28-2017
Pros: The location of this hotel is fantastic - it is on the strip, has a trolley stop and restaurants right out front. Front desk was helpful (but not too friendly).
Cons: It was older than pics implied. Maybe I have been spoiled, but I have had great experiences with 3+ star hotels. The floor here felt grimy and the furniture and tub had stains. The breakfast buffet costs and is the same as free breakfast elsewhere.
9.0
Anonymous
Wonderful
07-28-2017
Pros: Everthing
Cons: The pool was not clear & breakfast.
9.0
Anonymous
Wonderful
07-28-2017
Pros: I liked the convenience of being on the first floor. The hotel was located in the perfect spot for me and my family to access anything we wanted.
Cons:
9.0
Anonymous
Wonderful
07-28-2017
Pros: Location, location, location!!! This was very important as to my family's ability to navigate in different directions and accomplish more in our day!
Cons:
5.0
Anonymous
Fair
07-28-2017
Pros: Large TV in room
Cons: Finishes looked worn. Smell in hallway leading to room. Ventilation system in room did not seem to work.
9.0
Anonymous
Wonderful
07-28-2017
Pros: The location is excellent the staff are so helpful the room is big and clean it has everything you need even laundry facilities which came very handy for us. Would love to visit again
Cons: No
7.0
Anonymous
Good
07-28-2017
Pros: It was in a real good location. The lobby was beautiful!!!
Cons: Continental Breakfast would have been really nice.
6.0
Anonymous
Pleasant
07-28-2017
Pros: (1) location (2) very friendly staff (3) free USA Today newspapers
Cons: (1) rooms need upgrading (2) both the bathroom sink and the bathtub drain were very, very slow; when you take a shower, you're standing in a tub of water because of the slow drain. (3) no complimentary breakfast
3.0
Anonymous
Poor
07-28-2017
Pros:
Cons: When doing updates they stopped at the lobby. The pool area was poorly maintained and in desperate need of upgrades, maintenance and cleaning. Because we booked through this website, that disqualified us from getting continental breakfast. Pretty sad.
5.0
Anonymous
Fair
07-28-2017
Pros: Great Location. Off the main road, but right in the middle of all the attractions. Nice size room.
Cons: NOT worth the price. Bathtub had rubber mat glued to bottom which hid squishy, rotting spots. Water was either lukewarm or scalding. Towels had stains. Cleaning was bare minimal. AC unit was very loud. Old, uncomfortable pillows and mattress.
5.0
Anonymous
Fair
07-28-2017
Pros: The king size room was spacious.
Cons: The carpets were FILTHY. Breakfast was not included.
4.0
Anonymous
Disappointing
07-28-2017
Pros: Location
Cons: Heating and ac units not working well
6.0
Anonymous
Pleasant
07-28-2017
Pros: The food
Cons: Old rooms, needs upgrading to meet the 3 star levels. Carpet in rooms very old. The dust behind the beds and night stand is Yuge.,
7.0
Anonymous
Good
07-28-2017
Pros: The price.
Cons: It was old and looked it.
2.0
Anonymous
Poor
07-28-2017
Pros: Lobby had a relaxing look
Cons: Where to begin. Outdated room bathroom door looked like someone was trying to get out and was peaking it later by layer. Bathroom was very gross stains everywhere. Bed was looking dirty cause the sheets were not bright and clean.
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