The lobby has an attractive fieldstone fireplace. Rooms have wildlife photographic art and the pool has a stone waterfall cascading into the water.
Smoke free premises. 206 units, some two bedrooms. 5 stories, interior corridors. Accessibility (Call).
Pros: Free wifi, plenty of parking, great location.
Cons: Bathrooms were very small and the tub had seen better days.
5.0
Verified Hotel Guest
Fair
Family with Young Children
04-13-2018
Pros: Location
Cons: Needs updating. The mirror in the bathroom was flaking and the ceiling looked terrible.
7.0
Kelli
Good
Family with Young Children
04-13-2018
Pros: It's was in the center of it all.
Cons: The pools waterfall didn't work so it brought the value down. The light sockets were falling off and the beds were way to small. My husband is 6'4" and I have 2 children who r going to be tall also and I wish the beds would be suited for all heights.
1.0
Verified Hotel Guest
Very Poor
Family with Teens
04-13-2018
Pros: The price but it wasn't worth it.
Cons: Mirror broken, tub worn with black marks, bathroom door didn't lock, hallways scraped up, old carpet, remote with no "guide" button, weird pool room.
1.0
Delena
Very Poor
Traveling as Couple
04-13-2018
Pros: The location of this hotel to all area attractions was perfect. The hotel staff was friendly and helpful. The lobby was beautiful and well maintained.
Cons: First and most important, on our last night we found a bedbug in the bathroom! The carpets in the guest room wings were FILTHY. Room doors and bathroom doors were in awful shape. Ceiling was peeling into the pool and water dripping in. Horrible experience
5.0
Verified Hotel Guest
Fair
Family with Young Children
04-13-2018
Pros: Good location. View from room was great.
Cons: Needs updated. Small room with very small bathroom. Double beds rather than queen.
10.0
Sandra
Exceptional
Family with Teens
04-13-2018
Pros: Front desk was very helpful with giving directions. Great location to the places we wanted to visit.
Cons: The ice makers on the 4th floor was not working the entire time we were there
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: eaay to find
Cons: outdated
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: Location
Cons: Staff was very unfriendly with the exception of one lady Waterfall in pool area is broke and has been for years with no intention of fixing. Have stayed here before and loved the staff, but they were all very rude.
2.0
April
Poor
04-13-2018
Pros: The location was awesome
Cons: We had to wait 2 hrs to checkin. We had to wait an 1 hr to eat breakfast. And the room had roaches in it.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: The staff, location, and amenities were great.
Cons: The rooms smelled really bad because the air conditioner units emitted moisture and it was clearly mildewed underneath the carpet. The mattresses could also use an update.
5.0
Nicole
Fair
Traveling as Couple
04-13-2018
Pros: The location of this hotel is fantastic - it is on the strip, has a trolley stop and restaurants right out front. Front desk was helpful (but not too friendly).
Cons: It was older than pics implied. Maybe I have been spoiled, but I have had great experiences with 3+ star hotels. The floor here felt grimy and the furniture and tub had stains. The breakfast buffet costs and is the same as free breakfast elsewhere.
9.0
Kevin
Wonderful
Family with Young Children
04-13-2018
Pros: Location, location, location!!! This was very important as to my family's ability to navigate in different directions and accomplish more in our day!
Cons:
6.0
Lea
Pleasant
04-13-2018
Pros: The location.
Cons: It was not a 3 star! The air conditioning didn't work good.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: The location
Cons: The lobby was very nice, pass that it wasn't very updated. Our room had a water leak from above with a bad ceiling patch job. The shower handle was hanging on by a thread
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: The location is excellent the staff are so helpful the room is big and clean it has everything you need even laundry facilities which came very handy for us. Would love to visit again
Cons: No
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: Staff friendly. And shower products are bth and body works
Cons: CARPETS SO STAINED AND FILTHY LOOKING. I walked around the room in shoes the whole time. Room also smelled not pleasant at all. Very unlike other holiday inns I've stayed at even those with lower star level than this one.
8.0
Ronnie
Very Good
Traveling as Couple
04-13-2018
Pros: Great staff and very clean.
Cons: No queen beds only double and king size. We asked to be moved to a room with a king bed and staff was glad to accomadate our needs.
5.0
Jill
Fair
Family with Young Children
04-13-2018
Pros: Beautiful lobby, friendly helpful staff. Our first room had an air conditioner that made a high pitched noise. We told the front desk and he quickly moved us to another room. The fridge made a noise in that one but I just unplugged it during our stay.
Cons: AC & fridge high pitched noises, mirror frame (particle board) had swelled/split, thin blanket instead of comforters. 1st night hot tub barely worked & was dirty. Clean & working properly next night. Waterfall not operating at pool. No fan in bathroom.
6.0
Russell
Pleasant
Group Traveler
04-13-2018
Pros: (1) location (2) very friendly staff (3) free USA Today newspapers
Cons: (1) rooms need upgrading (2) both the bathroom sink and the bathtub drain were very, very slow; when you take a shower, you're standing in a tub of water because of the slow drain. (3) no complimentary breakfast
10.0
Kervin
Exceptional
Family with Young Children
04-13-2018
Pros: The entrance
Cons: Dirty.pool area ceiling was awful.room oly had two sockets also the room had ants the last day of my stay.
5.0
Ashley
Fair
Traveling as Couple
04-13-2018
Pros: Great Location. Off the main road, but right in the middle of all the attractions. Nice size room.
Cons: NOT worth the price. Bathtub had rubber mat glued to bottom which hid squishy, rotting spots. Water was either lukewarm or scalding. Towels had stains. Cleaning was bare minimal. AC unit was very loud. Old, uncomfortable pillows and mattress.
5.0
Verified Hotel Guest
Fair
Traveling as Couple
04-13-2018
Pros: The king size room was spacious.
Cons: The carpets were FILTHY. Breakfast was not included.
8.0
Danielle
Very Good
Traveling as Couple
04-13-2018
Pros: The location was great to do everything around pigeon forge, and very close to Dollywood.
Cons: I did not like that we weren't allowed to choose between a single bed or double bed room.
4.0
Brandon
Disappointing
Family with Young Children
04-13-2018
Pros: The shower head.
Cons: The room had seen some wear and tear. The carpet was stained, needed replaced and sticky, gross. The shower had specs of black mold around the ceiling on the wallpaper. The keyless entry looked as if it was something from American Horror Story Hotel.
6.0
Sherry
Pleasant
Traveling as Couple
04-13-2018
Pros: I liked that the lobby was large and carts were plentiful and it smelled good with the restaurant and coffee
Cons: I didn't like that I asked for FOAM Pillows and was told they didn't have any then told they would get some from another property and didn't. I am very allergic to Feathers and always get FOAM everywhere I travel to. They said they don't own foam
3.0
Larry
Poor
04-13-2018
Pros: Friendly Staff hotel and room was very nice just not the bathroom. 3 star Bathroom 1 star a safe 2 star hotel.
Cons: Open bars of soap from previous guest in the shower The finish on the plastic tub was in need of replacing the shower did not work 95 percent of the water went threw the tub spout not the shower head and the drain would back up with black hair and fill up
2.0
Steve
Poor
Business Traveler
04-13-2018
Pros: Lobby had a relaxing look
Cons: Where to begin. Outdated room bathroom door looked like someone was trying to get out and was peaking it later by layer. Bathroom was very gross stains everywhere. Bed was looking dirty cause the sheets were not bright and clean.
10.0
Robert
Exceptional
Traveling as Couple
04-13-2018
Pros: Very clean and staff was very helpful.
Cons: Hallways were to long for walking.
5.0
Joyce
Fair
Traveling as Couple
04-13-2018
Pros: location
Cons: very out dated
6.0
Laurie
Pleasant
04-13-2018
Pros: The breakfast at the hotel was the best thing
Cons: ROOM OUTDATED!not a 3 star hotel!!carpet very worn.few outlets.looked like door had TRIED to be replaced,large gaps that light came through door frame.loud. 2 lumpy full size beds. Wall had round dirty clean out cover with grease or something running down
8.0
Jamie
Very Good
Solo Traveler
04-13-2018
Pros: right off the main strip
Cons: no continental breakfast. bed was not comfortable
5.0
Christy
Fair
Family with Young Children
04-13-2018
Pros: Beautiful lobby and great location.
Cons: Room needs to be updated. New paint needed and TLC. Air conditioner/heater was not working properly but was promptly fixed by maintenance. .
10.0
Steve
Exceptional
Family with Young Children
04-13-2018
Pros: VERY CLEAN, GREAT LOCATION
Cons: PENDING 50.00 CHARGE ON CARD FOR A WEEK
5.0
Randy
Fair
Traveling as Couple
04-13-2018
Pros: Location
Cons: Hotel needs alot of updating very poor condition expecially the bathroom in the room also the hot tub was in very bad shape and dirty they do not deserve a 3 star rating from you
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Location, breakfast w/kids eat free, indoor pool
Cons: room could use some updates - bathroom door was peeling.
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: The location was great, the staff was excellent.
Cons: Nothing worth mentioning really.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: It was close to attracations
Cons: It was more like a 2 star hotel
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: Nice location.
Cons: When booking it said that this hotel was comparable to the Marriott and it definitely isn't. The pool is very run down and the rooms have had a facelift but you can still tell that it's not up to date. Had I known the hotel before I booked I wouldnt have.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
04-13-2018
Pros: Location
Cons: This should NOT be rated as a 3-star. The hotel is in serious need of repairs and upgrades. Doors were busted. Dirty carpet. Mold in bathroom. Very run down.
5.0
Mark
Fair
Traveling as Couple
04-13-2018
Pros: Great location
Cons: Need an outdoor pool
10.0
Eileen
Exceptional
Traveling as Couple
04-13-2018
Pros: Location
Cons:
8.0
Steven
Very Good
04-13-2018
Pros: location was great. easy drive to anywhere around the area. room was what a 3 star hotel should be. average but good.
Cons: bathrooms needed some work on them.
8.0
Verified Hotel Guest
Very Good
Business Traveler
04-13-2018
Pros:
Cons: There should have been a free breakfast regardless of who you book through. Hotel food was expensive.
8.0
Ken
Very Good
Family with Young Children
04-13-2018
Pros: The rooms were big and spacious. The extensive number of TV station was a bonus when watching TV in the evening.
Cons: No.
6.0
Verified Hotel Guest
Pleasant
Group Traveler
04-13-2018
Pros: Size of room
Cons: AC wasn't working well. Fart fan in bathroom didn't work.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: The staff we encountered were all very nice!
Cons: The place is very outdated & half of the card swipers barely worked. We have. Ever been to a Holiday Inn that did not have continental breakfast so that was a huge let down for us. We will be finding a new place to stay on our next trip to Pigeon Forge.
10.0
Thomase
Exceptional
Traveling as Couple
04-13-2018
Pros: This was a beautiful place to stay! Plenty of places to accommodate dinner and dessert! We got to view fireworks from Dollywood and the staff was extremely helpful with getting us to other destinations. We would definitely stay here again!
Cons:
9.0
Michelle
Wonderful
Family with Teens
04-13-2018
Pros: Good location, clean modern room, comfortable beds with plenty of pillows
Cons: Very hot in elevator and hallway, no ventilation in the bathroom making it very hot.
1.0
Joseph
Very Poor
Traveling as Couple
04-13-2018
Pros:
Cons: Mold growing all over bathroom. Bathtub did not drain. Used hotel shampoo left and not replaced.
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