Rooms here are huge! The décor is warm, with dark wood furniture and accents in earth tones. The outdoor pool, with a slide, is a hit during the warmer months.
Smoke free premises. 54 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).
This property was all that the reviews promised it to be. Clean, in a nice area and convenient to the national forest.
Pros: The area is a lovely valley with mountains all around. It is away from the hustle and bustle of Gatlinburg and Pigeon Forge. Rocking chairs outside each room were a nice addition.
Cons: The clerk at check-in said "I see you booked with Priceline" which was not correct. It made me feel like I was to be treated differently because of how I made the reservation. We were given a handicap room which was not necessary.
10.0
Anonymous
Exceptional
08-14-2017
Would love to come back
Pros: Everything
Cons: Nothing
7.9
Anonymous
Good
08-12-2017
It was very nice! Great...
Pros: The grassy areas for our dogs.
Cons: The hair dryer burnt out on me. No fault of the hotel, they got me another one very fast.
7.9
Anonymous
Good
08-12-2017
Good place to stay for...
Pros: Location
Cons: There was no couch. Chairs were not comfortable. Yappy little dogs in room below me barked incessantly.
10.0
Anonymous
Exceptional
08-09-2017
Great value and awesome breakfast
Pros: Location to the scenic areas we were to visit, and breakfast was excellent (gravy and biscuits, eggs and sausage)
Cons:
6.3
Anonymous
Pleasant
08-08-2017
Pleasant
Pros: The room was very clean
Cons: Customer service was kinda crabby
8.3
Anonymous
Very Good
08-07-2017
clean and good value
Pros: clean, value
Cons: Desk staff had no recommendations as to where to eat.
10.0
Anonymous
Exceptional
08-07-2017
The stay was fine.
Pros: The food was good. There was a lot of things to choose from.
Cons: The ice machine on the ground floor didn't work. The stay
7.9
Anonymous
Good
08-04-2017
Good
Pros: Great Smokey Mountains
Cons:
9.6
Anonymous
Exceptional
08-03-2017
Looking for BEARS
Pros: Reception very helpful and made recommendations that helped make our stay very enjoyable.
Advised where to find Bears and we did. The good wife thought all her birthdays had come at once.
Cons: Nothing
10.0
Anonymous
Exceptional
08-03-2017
Ahh-mazing!!!!
Pros: Everything was amazing. The staff the rooms the pool everything was just amazing. The surrounding was amazing. This hotel is a must anx for the price its well worth it!!!! I have to say their breakfast was the best I've ever had at a hotel.
Cons: There's nothing I didn't like.
8.3
Anonymous
Very Good
08-01-2017
Good base for Smoky Mountains...
Pros: The room was spacious and clean. Parking was right outside the room, as was the pool, which was also clean. Breakfast was particularly good and included two types of sausage in addition to the eggs, waffles, and cold items. A good restaurant for dinner was right across the street, Trailhead Steak & Trout. The Cade's Cove entrance to the Great Smoky Mountains Park is only a few miles away yet the area is not at all touristy.
Cons: I used the table lamp after dark and it cast a harsh light. A lamp with a softer light would be better.
7.1
Anonymous
Good
07-31-2017
The smell of smoke was...
Pros: The staff was very friendly and attentive. The hot breakfast was good and included hot waffles. Great location, 10 minutes from the entrance to the park.
Cons: The renovation of this hotel is not complete as there was no weather stripping on the door to the outside or between the adjoining room. The room is non-smoking but the property is not so every bit of smoke that was outside our door was pulled into the room by the exhaust fan in the bathroom that is on all of the time. IF YOU ARE A NON-SMOKER DON'T STAY HERE UNTIL THIS IS FIXED OR UNTIL THE WHOLE PROPERTY IS NON-SMOKING.
7.9
Anonymous
Good
07-30-2017
No frills, great pool, great...
Pros: The location is great and the town of Townsend is very charming and close to multiple attractions. Breakfast was decent, nothing to write home about. The pool was great! The room was decent and clean.
Cons: When we booked on Booking.com, we said we were a party of 5, and I even listed the ages of my 3 teenage children. When we arrived, our room was only adequate for 4, and we had to rent a roll-away bed for $10/night for 5 nights. We were lucky it was available, as she said they only had 2 on site, and no other rooms available. I also didn't like the unexpected added charge. I realize it's fair to charge for the bed, I just didn't like the room being unprepared for what I had reserved, or the cost not being what I had agreed to in my booking process. I don't know whether this error was on the part of Booking.com or the hotel.
10.0
Anonymous
Exceptional
07-28-2017
Excellent Choice!!!
Pros: This was our 3rd stay at this hotel in the past 6 years. We absolutely love the friendly staff, the excellent breakfast (biscuits and gravy, sausage, eggs, muffins, waffles, cereals, fresh fruit) and the pool! The rooms are delightfully remodeled with laminate wood flooring, new mattresses, and beautiful decor. The cleaning staff was very friendly and polite and went above and beyond what we expected of them. Quite truthfully, we wouldn't stay anywhere else! If the rooms had been full on the dates we requested we would have rescheduled the dates of our trip. This location is perfect - 11 miles from Cades Cove, 3 miles from the local swimming hole located at the entrance to the Smokey Mnts, 2 miles from the river tubing companies, 5 miles from horseback riding, 30ish miles from Gatlinburg or Pigeon Forge. What more could anyone ask for???
Cons:
10.0
Anonymous
Exceptional
07-24-2017
We will be returning.
Pros: We enjoyed the beds, pool, and breakfast.
Cons: Beds are a little high for short people.
10.0
Anonymous
Exceptional
07-24-2017
Tennesse getaway...
Pros: Staff was great! Location is my favorite - it's quiet.
Cons: I just wished I lived in Tennesse!!
9.2
Anonymous
Wonderful
07-20-2017
Very good, will stay again.
Pros: The bed was great, the room was nice.
Cons: Parking, we had the room on the end. Some on motorcycle took our spot. Had to park in front.
7.1
Anonymous
Good
07-20-2017
Dirty bathroom
Pros: Wood-look floors, great location for Cades Cove. Large room.
Cons: Tub and toilet were not clean. No elevator.
9.2
Anonymous
Wonderful
07-18-2017
Short stay
Pros:
Cons: Pet friendly
9.6
Anonymous
Exceptional
07-18-2017
Had a wonderful time would...
Pros: Love the coffee machine in the lobby. I was able to get a cup of fresh hot coffee with my flavored creamer all hours of the day and night. I think the slide is a good addition for the pool. My bed was very comfy.
Cons: The parking lot is a bit small if your traveling with a motorcycle trailer but we didn't have any issues. We were able to park in front of entrance without disconnecting it from the truck.
9.6
Anonymous
Exceptional
07-17-2017
Great place to stay!
Pros: service was friendly; traffic was not bad
Cons: the ice maker was out of ice
7.5
Anonymous
Good
07-17-2017
The location and room were...
Pros: The room was very clean and the bed was wonderful. The breakfast was also very good.
Cons: I had requested an earlier check in but was told 3:00 was the only time they could guarantee. After shopping, we returned to the room at 5:20 and it was still being cleaned.
9.2
Anonymous
Wonderful
07-15-2017
Cades Cove
Pros: The property was well maintained and clean. The room was clean and bed was very comfortable. New tv had lots of channels. The room was spacious.
Cons: Best Western usually do not charge for pets. $20 per pet per night was charged. Breakfast was ok. I clean up after my pets outside. They are house broken & do not dirty or destroy property. The fees were excessive. I am a rewards member. I was not asked about rewards. The ceiling had a patch from a leak. The air conditioning barely kept the room cool. It was 93 outside & the fan was straining to work. We had an upstairs end unit.
8.8
Anonymous
Excellent
07-12-2017
Fabulous
Pros: The lady stocking and cleaning the Breakfast area was great!!
Cons: Stuffy room.
10.0
Anonymous
Exceptional
07-11-2017
We enjoyed our three night...
Pros: Updated room. Great breakfast. Quiet.
Cons: air conditioner made strange noises.
8.3
Anonymous
Very Good
07-10-2017
Spacious comforable room, Stingy with...
Pros: Very spacious rooms
Cons: the first night they did not clean the bathtub or wipe around the sink which was mostly clear of articles. I had to call for a roll of tissue which they brought. but they were stingy with tissue, soap which we had one bar the whole time! They did very little to keep bathroom area tidy (arranged, it seemed they shoved the towel in rapidly a very unappealing look sloppy, etc.). We did not get new bags for ice bucket a single night. I was just to tired to call for one. this is a true story not a gripe. I would go back but would remember all of this!
9.6
Anonymous
Exceptional
07-08-2017
Exceptional
Pros:
Cons: Shower very little eater pressure
10.0
Anonymous
Exceptional
07-07-2017
Exceptional
Pros: Everything was great. Good location to watch the 4th of July fireworks. They were next to the property. The staff were great. The breakfast was excellent. Quiet and safe location.
Cons:
9.2
Anonymous
Wonderful
07-04-2017
Superb
Pros: Beds were comfortable
Awesome breakfast
Cons: Rooms didn't seem too clean
8.3
Anonymous
Very Good
07-03-2017
Last minute overnight stay in...
Pros: Room was very clean and comfortable. Complimentary breakfast had a lot of choices and was very tasty! Pool was very clean and even had a slide. Rocking chairs to sit outside the room was a nice touch. Overall very good experience.
Cons: Room air conditioner didn't cool the room quickly and it was a bit humid even after it was on but not unbearable.
6.5
Anonymous
Pleasant
06-27-2017
Not the experience we were...
Pros: Breakfast was great. It was hot and plentiful.
Cons: Our air conditioner was not working when we arrived at 6:00 P.M. Notified the desk. The lady came to our room and said it was working. As soon as she left it quit working again. I called again. She came back again and said she would call someone. At 9:00 she still had not called a repairman. Then the repairman came at 10:00 after we went to bed. It was fixed quickly. Could have been fixed soon after our arrival. Bed was also hard as a rock.
7.5
Anonymous
Good
06-25-2017
Great location to Cades Cove.
Pros: Bed was comfy
Cons: Noise level from just outside room. Ice machine wasn't working well.
10.0
Anonymous
Exceptional
06-24-2017
Great place to stay!
Pros: This Best Western hotel was beautiful and the people working there was wonderful! The breakfast was probably the best we have ever had in any hotel. This place was so clean and beautiful.
Cons: It was so clean and staff was so nice. The hotel is just beautiful.
10.0
Anonymous
Exceptional
06-24-2017
I loved my stay !!
Pros: Everything was excellent !! Breakfast was wonderful (full breakfast ). Beautiful hotel !!!
Cons:
10.0
Anonymous
Exceptional
06-22-2017
Improving your status quo!
Pros: Loved the flooring, that it was NOT carpet! Staff was friendly and helpful!
Cons: Would love to have coffee in the office instead of having to make in the room in the evenings! We have stayed here many times and always enjoy it here! I also would like high quality linens! Thanks!
7.5
Anonymous
Good
06-19-2017
enjoyed the stay
Pros: Loved the bed but it was a little high off the floor.
Cons: coffee was bitter. kept loosing Wi-Fi.
4.6
Anonymous
Disappointing
06-19-2017
Disappointing
Pros: Breakfast was adequate but needed larger eating area. N
Cons: Price way too high. Room was sterile looking--like a hospital room. We could hear everything the people said in the adjoining room and their TV. NO peaceful rest. We felt like we needed to whisper so we weren't overheard.
9.6
Anonymous
Exceptional
06-18-2017
A good value for money...
Pros: Close to the Smokies while not being in there. Very comfortable.
Cons: Cannot think of things we did not like....Maybe the breakfast menu could have been different on alternate days....
7.5
Anonymous
Good
06-18-2017
You asked me.
Pros: Comfortable. Very good breakfast. Smelled clean. Don't like the tv. No program guide instructions. Did not know how to find programming.
Cons: Listed above.
10.0
Anonymous
Exceptional
06-13-2017
Nice hotel
Pros: The location is great to get you started early on your cades cove/smokey mountain adventure.
Cons: Lugging all of my bags up the stairs.
10.0
Anonymous
Exceptional
06-12-2017
Exceptional
Pros: Great room great breakfast and great room very pleased
Cons:
7.9
Anonymous
Good
06-05-2017
Good
Pros: Friendly staff
Cons: Only two sets of stairs to get to second floor. More walking to get to your room.
10.0
Anonymous
Exceptional
06-04-2017
Memorial Day and Anniversary Get...
Pros: Our room was clean and the bed was very comfortable. Breakfast every morning was very good and they provide a selection for all tastes. The food area is kept very clean and they have coffee available 24 hours a day. The staff were very friendly and helpful. We will stay here again!
Cons: If I must pick something I wish the water pressure was stronger, but as it is it serves all purposes.
10.0
Anonymous
Exceptional
05-31-2017
Motorcycle friendly parking.
Pros: Location, breakfast, room, parking, price.
Cons: Walls a little thin.
8.3
Anonymous
Very Good
05-30-2017
Two expensive for a three...
Pros: Breakfast and it was clean. We liked the girls octingentésimo chairs because we had a 2 year old to rock.
Cons: We paid for our pet 13 pound dog and as soon as we left the property the first night to go find somewhere to eat we were called that she was Barking. We didn't like that the restaurants closed early because we had 3 hungry children ages 2,5,7 and a good person offered us their campground food.
8.3
Anonymous
Very Good
05-29-2017
Good place to stay
Pros: Pretty good and fresh breakfast options, very good location with a grocery store/gas station almost right across the street.
Cons: Mattress seemed very hard for some reason
8.8
Anonymous
Excellent
05-27-2017
Excellent value
Pros: Room were large and did not hear a lot of road noice
Cons:
7.9
Anonymous
Good
05-19-2017
Good
Pros: good breakfast, convenient location. reasonable price
Cons: bed is very high, on a platform base, difficult for a 5' 2" person to get into. Very strange bathroom, with jacuzzi bath. Handicapped room had no grab bar on front of tub, all grab bars were on walls, doubt if anyone handicapped would be able too get into this tub because you would have to lean completely,y over tub to try to reach back wall. If trying to get out off tub nothing to hang on to.
10.0
Anonymous
Exceptional
05-16-2017
Must See Tuckaleechee Caverns! Great...
Pros: Had a King/Hot Tub room. The room was enormous and nicely decorated. Front desk staff was very friendly. Absolutely beautiful view of the Smoky Mountains. Quaint rocking chairs outside of each room. Great breakfast in the morning. Very quiet and out of the way hotel. A rare gem and quite a surprise....
Cons: There are no coffee shops (really not much of anything) in town. Thankfully the lobby had fresh coffee available even later in the evening.
;detailController.handleFacebook('SEO','Best Western Cades Cove Inn', '70090', 'ACCOMMODATION', '2', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/70090H1.jpg', 'Townsend', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Best Western Cades Cove Inn', '70090', 'ACCOMMODATION', '2', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/70090H1.jpg', 'Townsend', '', '', '', '');){kind=link}
