Rooms here are huge! The décor is warm, with dark wood furniture, quality vinyl tile floors and accents in earth tones. The outdoor pool, with a slide, is a hit during the warmer months.
Smoke free premises. 54 units. 2 stories (no elevator), exterior corridors. Accessibility (Call).
This property was all that the reviews promised it to be. Clean, in a nice area and convenient to the national forest.
Pros: The area is a lovely valley with mountains all around. It is away from the hustle and bustle of Gatlinburg and Pigeon Forge. Rocking chairs outside each room were a nice addition.
Cons: The clerk at check-in said "I see you booked with Priceline" which was not correct. It made me feel like I was to be treated differently because of how I made the reservation. We were given a handicap room which was not necessary.
10.0
Mary
Exceptional
review category group of friends
10-13-2017
Exceptional
Pros: The desk staff was extremely friendly, helpful and professional. I was very impressed by how he handled all he had to do. He treated everyone with respect and dignity. He had one unhappy guest and he did a great job of fixing the situation.
Cons:
4.6
Jeanbug35
Disappointing
solo traveller
10-13-2017
Disappointing
Pros: The location.
Cons: This hotel should not be a Best Western! No soap in room, the room smelt horrible and the air conditioner would not cool. Parking is very hard to get out of the spaces. Breakfast was just so so.
6.7
Dawn
Pleasant
young couple
10-12-2017
Pleasant
Pros:
Cons:
9.2
Anonymous
Wonderful
young couple
10-12-2017
Would stay again if in...
Pros: No carpet on floors which we actually liked. It was wood laminate. We had booked two nites. We stayed one night only because we decided we wanted to be further down the road. Room was clean and comfortable.
Cons: It is older hotel so rooms open to the outside. Since people walk by the window, the curtains could have closed better.
7.1
Anonymous
Good
young couple
10-10-2017
We will stay somewhere else...
Pros: I liked the location. It is close to Cades Cove. The room was clean and the bed was comfortable.
Cons: I didn't like the staff. we arrived about 4:00 p.m. The lady at the front desk was very rude. She was hateful when you asked her a question. At first, she didn't have a room on the first floor available. Then she did. The room was 109. It was a adjoining room. Early the next morning, you could hear men talking really loud in the next room. Then,there was women in the room. You could hear them. The parking was a nightmare. We never had a parking space in front of our room. We will never stay there again. We weren't even offered a senior discount. One of the sinks in the room was stopped up.
10.0
Anonymous
Exceptional
young couple
10-10-2017
Exceptional
Pros:
Cons:
8.8
Myrna
Excellent
young couple
10-09-2017
We were satisfied
Pros: We loved our views
Cons: Shower was very weak and beds were hard.
5.8
Rebecca
Okay
young couple
10-09-2017
Okay
Pros:
Cons:
9.2
Katalin
Wonderful
young couple
10-06-2017
Superb
Pros: The room was very clean. The location is great.
Cons: In your room you can hear the smallest noises from the neighboring rooms.
We had to leave early in the morning and the night staff was not friendly.
10.0
Cheryl
Exceptional
young couple
10-06-2017
Had a wonderful time. Hated...
Pros: The breakfast was wonderful. The bed was great, and the room was large.
Cons: The water pressure could have been a little stronger, but sometimes that cant be helped.
9.6
Ann
Exceptional
young couple
10-05-2017
Exceptional
Pros: We enjoyed our stay here. Beds were very comfy, breakfast was great and the room was clean. My husband loved the biscuits and gravy.
Cons: The a/c didn't get real cold.
7.1
Anonymous
Good
family with young children
10-05-2017
Very good stay
Pros: Location was great.
Cons: Breakfast was not very good.
10.0
Caroline
Exceptional
solo traveller
10-03-2017
Very close to Senic Cade’s...
Pros: Nice clean motel. Great staff
Cons:
10.0
Anonymous
Exceptional
mature couple
10-03-2017
Exceptional
Pros:
Cons:
10.0
Donna
Exceptional
review category group of friends
09-30-2017
Exceptional
Pros: Great value for the cost. Rooms have been renovated. No carpeting. Clean and well kept. Nice property in a quiet area. Good breakfast and friendly staff.
Cons:
10.0
Anonymous
Exceptional
young couple
09-30-2017
Exceptional
Pros:
Cons:
6.7
John
Pleasant
young couple
09-26-2017
probably would not stay there...
Pros: The attendant at front desk let me in the lobby for coffee
Cons: No coffee was left in our room and we are early risers
7.5
Hazel
Good
young couple
09-24-2017
Would stay here again
Pros: Quite large room rocking chairs coffee all night
Cons:
10.0
Sarah
Exceptional
family with young children
09-24-2017
Last minute reservation and we...
Pros: The breakfast was great. They had my coffee creamer which made my day.
Cons: The door to our room could only be closed from the inside. Not a big deal but they might want to fix that.
10.0
Anonymous
Exceptional
mature couple
09-24-2017
Exceptional
Pros:
Cons:
8.3
Lynn
Very Good
young couple
09-23-2017
Very good
Pros: Breakfast was good
Cons:
10.0
Richard
Exceptional
young couple
09-23-2017
Great.
Pros: The property has been renovated and it compares with some 4-star properties...loved our visit.
Cons: Air conditioning unit very noisy...
7.9
Anonymous
Good
young couple
09-22-2017
Good
Pros: It was quiet and relaxed.
Cons: The brand of coffee in the room was not good. Coffee offered at breakfast much better.
6.3
Wallace
Pleasant
solo traveller
09-21-2017
The stay was ok and...
Pros: Very spacious room. Clean and odor free.
Cons: Walls are too thin. I couldn't sleep for hearing the duo snoreathon in the next room. Throw in the domestic arguments from the same room and it was pretty annoying.
I did not appreciate the cleaning staff starting to turn my room while I was out for an early bike ride. I had not checked out and I still had an hour and a half before check out.
8.8
Timothy
Excellent
young couple
09-21-2017
Fabulous
Pros:
Cons:
10.0
Johnny
Exceptional
family with young children
09-21-2017
Exceptional
Pros:
Cons:
9.6
Robert
Exceptional
young couple
09-20-2017
It was convenient to where...
Pros: Close to what we wanted to see. Not crowded like in Pigeon Forge.
Cons:
9.6
Dana
Exceptional
review category group of friends
09-19-2017
Exceptional
Pros:
Cons:
4.6
Wildbears
Disappointing
young couple
09-17-2017
Extremely disapointed for price.
Pros:
Cons: Extremely overpriced Room and breakfast were pitiful for the price. Barren room decor. Mediocre breakfast.
8.3
Leslie
Very Good
family with young children
09-17-2017
Very good
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
09-17-2017
Exceptional
Pros:
Cons:
7.5
Alexander
Good
family with young children
09-16-2017
Good
Pros: Good location, quite comfortable rooms overall
Cons: Air con way too loud, you may have problems sleeping if it is on the whole night. Staff would not smile... Breakfast - typical American, i.e. very unhealthy
2.5
Anonymous
Poor
family with young children
09-15-2017
Awuful my disabled brothetinlaw very...
Pros: Staff with out any options I had to make sugestions manager not on sight to talk to for3 days
Cons: Nothing
2.5
Anonymous
Poor
mature couple
09-15-2017
Very poor
Pros:
Cons:
9.2
Belinda
Wonderful
young couple
09-13-2017
Superb
Pros:
Cons:
7.5
Hagen
Good
young couple
09-12-2017
We were there because of...
Pros: Beds were comfortable
Great location
Cons: Could hear people next to us
7.1
Anonymous
Good
review category group of friends
09-12-2017
Please see above regarding price.
Pros: Location was excellent
Cons: Actually...a friend staying in a similar room who also went through booking.com paid only $507 (almost $90 less than me). Who would I reach out to regarding a Possible refund?
5.0
Anonymous
Fair
solo traveller
09-11-2017
Passable
Pros:
Cons:
9.6
David
Exceptional
young couple
09-09-2017
Plan to stay here again....
Pros: First time staying in Townsend,we usually stay in Pigeon Forge but plan to come back here again. Breakfast was very good with plenty of choices. Bathroom was very nice.
Cons: Rooms were not very private. You could hear the neighbors in the next room talking.
10.0
Anonymous
Exceptional
family with young children
09-09-2017
Exceptional
Pros:
Cons:
8.8
Barbara
Excellent
solo traveller
09-08-2017
Great location and decent value...
Pros: "Wood" floor on the 1st floor, room size, location, cheese and salsa with the eggs,
Cons: "Wood" floor on 2nd floor - I could hear a lot of moving around, could also hear the T.V. through the walls.
10.0
Carolyn
Exceptional
young couple
09-07-2017
It was a relaxing, enjoyable...
Pros: It was a perfect "pet friendly" room. No carpet on the floor and a bed too high for the dogs to jump into. Still, it was attractive and the view was really nice of the mountains. There was a big field in which to walk the dogs. Breakfast was included and it was better than average with a pretty nice variety. The staff was super friendly and helpful.
Cons:
7.1
Cyndi
Good
family with young children
09-05-2017
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
young couple
09-05-2017
Exceptional
Pros:
Cons:
8.8
Patricia
Excellent
review category group of friends
09-04-2017
It was very nice.
Pros: I asked if they would change our room to a first floor and they did with a smile on their face.
Cons: I left my expensive pillow there and called and asked them to locate it. They didn't seem very happy about looking for it. But they did find it and called me back. They said they would send it COD and I asked how much approximately that would run and they didn't have a clue. So, I'm waiting for them to call me back and say how much the COD will cost me for a pillow.
9.6
Deb
Exceptional
young couple
09-04-2017
Exceptional
Pros: The breakfast was great and yes the eggs were fluffy.
Cons:
7.5
Denise
Good
young couple
09-03-2017
Good
Pros:
Cons: our room wasn't ready until around 5 o'clock as they were still cleaning it.
10.0
Anonymous
Exceptional
review category group of friends
09-02-2017
Exceptional
Pros:
Cons: No exhaust fan in bathroom
9.2
Lelana
Wonderful
young couple
09-01-2017
It served its purpose. Easily...
Pros: Location location and location
Cons: Eggs were terrible. They just tasted reconstituted. The bed was too high I could barely get on it
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