Extended Stay America Austin Southwest

AAA Inspector Rating
8.7
Pleasant
96 Guest Ratings
5100 US Hwy 290 W
Austin, TX 78735- Map It
Photos
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AAA Inspector Rating Details (scale 1-5)
2.3
Overall
Room2.6
Bath2.4
Public Areas1.9
ARATED
AAA Inspector Notes
Long-term guests appreciate the convenience of having a small kitchen, a table with chairs and abundant move around space. Kitchen supplies are available at the front desk. 117 efficiencies. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
I-35 exit 230; US 290 W exit Brodie Ln, 1 mi w. 5100 US Hwy 290 W 78735.
Dining & Entertainment
nearby.
Room Amenities
refrigerators, microwaves, wireless Internet. Some: coffeemakers.
Guest Services
coin laundry.
Terms
cancellation fee imposed, pets (extra charge).

Guest Ratings

OVERALL GUEST SCORE
Pleasant
Based on Ratings from 96 guests
Showing reviews 1 - 5 of 50
6.8
Verified AAA Guest
Pleasant
Couple
10-23-2016
it was everything we needed except we didnt have hot water when we needed it. if that could be fixed we would stay again because it was close to everythimg we needed.but not having hot water was a problem.
Pros: close to everything we needed
Cons: no hot water
6.7
Jill
Pleasant
family with young children
05-22-2017
Pros: The desk staff was friendly. The room was clean.
Cons: Only one children's channel available on the tv. The refrigerator would not cool. We had to throw stuff out the next morning. The freezer was frozen over. The hair dryer would not work. Requested another one and was told they did not have one available. The towel rack in the bathroom was pulled out from the wall above the toilet and hanging down. Breakfast set up right beside front entrance doors and across from check-in desk. Didn't work well at all.
6.7
Javapan
Pleasant
family with young children
05-11-2017
Pros: Staff was friendly and courteous. Great location for our need and very convenient getting in and out and access to highways. There are plenty of restaurants close by.
Cons: There was a mix up that put us in a smoking room. Because we arrived really late at night, we had to stay there for one night. The staff was nice and helpful in moving us to a nonsmoking room the next day. There was an unintentional overcharge on my bill that was promptly corrected after I notified and showed the staff the amount from my booking.com reservation. The entrance is tucked in and can be easily missed on the initial arrival especially at night. Make sure you check google map in advance. Once you are familiar with the entrance, it's actually very convenience getting in/out
10.0
Oscar
Exceptional
family with young children
05-02-2017
Pros: Clealiness
Cons: No breakfast
3.8
Tenesha
Poor
family with young children
04-04-2017
Pros: Bed comfort and room layout
Cons: Service and having one employee all night, no phone in room, towels,or sheets
Showing reviews 1 - 5 of 50