Fairfield Inn & Suites by Marriott Austin NW

AAA Inspector Rating
8.7
Excellent
247 Guest Ratings
11201 N Mo-Pac Expwy
Austin, TX 78759- Map It
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Photos
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AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.3
Bath3.1
Public Areas3.3
ARATED
AAA Inspector Notes
Traditional-style rooms are inviting and offer enhanced comfort with high-quality mattresses. When exercising, the treadmills and the elliptical machine each have a TV so you get to pick your channel. Smoke free premises. 134 units. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
US 183 N, 1.5 mi n on Loop 1 (Mo-Pac Expwy) exit Braker Ln; on east frontage road. 11201 N Mo-Pac Expwy 78759.
AAA Benefit
Members save 5% or more and earn Marriott Rewards® points when booking AAA rates!
Pool
outdoor.
Business Services
Available on premises
Room Amenities
coffeemakers, high-speed Internet, wireless Internet. Some: refrigerators, microwaves.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, area transportation-within 5 mi.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 247 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
room and there was only 1 bed and sofa sleeper. That wasn't what we had scheduled and guranteed on. I requested 2 double beds. I called down to the front desk and complained about the room not being what we requested. He apologized but said he would leave a note for the general manager and that they had no more rooms available. At that point we were tired from traveling all day and just wanted to sleep. So my daughter slept on the sofa sleeper and my husband and I in the bed. My daughter tossed and turned all while on the sofa it wasn't good. Saturday we went downstairs ate breakfast and I proceeded to the front desk and told the lady at the front desk what happened and she said she tried to call the general manager but he was out on the lake and couldn't get good reception from the phone call. She was very nice though, but could not change our room b/c they were full for the night. So Sunday came no room available. Monday came no room available. we're checking out now, but they did compensate us with 15,000 points toward a free nights stay. To sum it all up: They gave our room that we requested away, my daughter didn't sleep well at all,after being there for 3 nights they had no rooms with double beds available. I called customer service @ Fairfield Marriott and told them what happened and they apologized to, but said that the general manager or asst. manager would email me.Nothing yet.
Pros: The hotel was good. We stayed 3 nights. They served breakfast on the weekend from 7- 10 a.m. which was very great. The staff were very nice and made us feel right at home.
Cons: I had called the day of checking in and told the front desk clerk that we would be arriving really late that it would be around 4:30-5:00 early Saturday morning before we got there. Well upon arriving at the hotel we checked in no problem, but got to the
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean excellent hotel for the star rating. Free Wi-Fi, Free breakfast, Free parking. Breakfast is quite good. Hotel is by MoPac (Loop 1), easy access to other highways - very convenient.
Cons: Depending on room location, you might hear sound of passing trains. There is a railway behind the walls in back parking lot.
3.0
Anonymous
Poor
07-21-2017
Pros:
Cons: Loud train right behind hotel disturbed sleep
10.0
Anonymous
Exceptional
07-21-2017
Pros: Breakfast was awesome, super friendly staff.
Cons: I was happy with everything !!!
10.0
Anonymous
Exceptional
07-21-2017
Gladly accepts service animals. We had a problem with our toilet and they made sure we were accommodated still during our stay.
Pros: The people at the front desk were more than helpful and extremely friendly. I would most definitely give them an A+ on their customer service.
Cons:
Showing reviews 1 - 5 of 50