Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Traditional-style rooms are inviting and offer enhanced comfort with high-quality mattresses. When exercising, the treadmills and the elliptical machine each have a TV so you get to pick your channel.
Smoke free premises. 134 units. 4 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-within 5 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 247 guests
Showing reviews 1 - 5 of 50
8.0
Anonymous
Very Good
07-21-2017
room and there was only 1 bed and sofa sleeper. That wasn't what we had scheduled and guranteed on. I requested 2 double beds. I called down to the front desk and complained about the room not being what we requested. He apologized but said he would leave a note for the general manager and that they had no more rooms available. At that point we were tired from traveling all day and just wanted to sleep. So my daughter slept on the sofa sleeper and my husband and I in the bed. My daughter tossed and turned all while on the sofa it wasn't good. Saturday we went downstairs ate breakfast and I proceeded to the front desk and told the lady at the front desk what happened and she said she tried to call the general manager but he was out on the lake and couldn't get good reception from the phone call. She was very nice though, but could not change our room b/c they were full for the night. So Sunday came no room available. Monday came no room available. we're checking out now, but they did compensate us with 15,000 points toward a free nights stay. To sum it all up: They gave our room that we requested away, my daughter didn't sleep well at all,after being there for 3 nights they had no rooms with double beds available. I called customer service @ Fairfield Marriott and told them what happened and they apologized to, but said that the general manager or asst. manager would email me.Nothing yet.
Pros: The hotel was good. We stayed 3 nights. They served breakfast on the weekend from 7- 10 a.m. which was very great. The staff were very nice and made us feel right at home.
Cons: I had called the day of checking in and told the front desk clerk that we would be arriving really late that it would be around 4:30-5:00 early Saturday morning before we got there. Well upon arriving at the hotel we checked in no problem, but got to the
8.0
Anonymous
Very Good
07-21-2017
Pros: Clean excellent hotel for the star rating. Free Wi-Fi, Free breakfast, Free parking. Breakfast is quite good. Hotel is by MoPac (Loop 1), easy access to other highways - very convenient.
Cons: Depending on room location, you might hear sound of passing trains. There is a railway behind the walls in back parking lot.
3.0
Anonymous
Poor
07-21-2017
Pros:
Cons: Loud train right behind hotel disturbed sleep
10.0
Anonymous
Exceptional
07-21-2017
Pros: Breakfast was awesome, super friendly staff.
Cons: I was happy with everything !!!
10.0
Anonymous
Exceptional
07-21-2017
Gladly accepts service animals. We had a problem with our toilet and they made sure we were accommodated still during our stay.
Pros: The people at the front desk were more than helpful and extremely friendly. I would most definitely give them an A+ on their customer service.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: I loved how the staff was so friendly and the rooms were clean and they also change your sheets every day.
Cons: I didn't like how our room was right next to the elevators. It was very loud in the morning due to the heavy traffic.
8.0
Anonymous
Very Good
07-21-2017
Nice overall.
Pros: Nice and clean. Nice staff.
Cons: The carpet and wall colors are orange and yellow?! Very very strange carpet choices. Were they discounted because so ugly? The firm that decorated the hotel should be fired.
5.0
Anonymous
Fair
07-21-2017
The breakfast choices were not great.
Pros: The room was very clean and comfortable. Good wi-fi.
Cons: It was not conveniently located near restaurants. It was also backing up to train tracks. Between the very loud AC and the continuous freight trains it was impossible to get a good night sleep.
9.0
Anonymous
Wonderful
07-21-2017
I was in Austin for one night only. I selected the Fairfield Inn & Suites based on the stellar reviews. Although the first two room assignments were below-standard, after I explained to the front desk manager that I was not happy paying Fairfield Inn prices for a Motel-6 room she moved me to a room that better represents their brand. I was pleased and definitely recommend this property to other travelers.
Pros: Staff was great. When I shared with them that my initial room assignment was not a good representation of the stellar online reviews that caused me to select the Fairfield Inn & Suites in the first place, they eventually moved me, and I appreciated that.
Cons: I travel extensively and am fully aware of hotel rooms that make the cut. The first two did not come close! HOWEVER, I'm grateful they switched me to a room that was more amiable to my one night of solitude and serenity.
10.0
Anonymous
Exceptional
07-21-2017
Pros: clean room, Great breakfast, very comfortable beds, good Wifi.
Cons: no exhaust fan in bathroom
10.0
Anonymous
Exceptional
07-21-2017
Pros: Great breakfast, friendly staff, nice updated rooms,great location.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Friendly staff and large rooms
Cons: Breakfast was a bit soggy
10.0
Anonymous
Exceptional
07-21-2017
Pros: Warm clean hotel to only be 2-1/2 stars. For sure a 3-1/2...
Cons: Honestly the only downside was thinner walls than I like but manageable
6.0
Anonymous
Pleasant
07-21-2017
Pros: Staff
Cons:
6.0
Anonymous
Pleasant
07-21-2017
Pros:
Cons: Horrible access. Theres basically one way in and one way out... Unless you wonder thru this maze of office buildings that sits next door.
7.0
Anonymous
Good
07-21-2017
Pros:
Cons: the rooms were too small and they would not give me a suite.
5.0
Anonymous
Fair
07-21-2017
Pros: This hotel is located very close to food, bars and shopping. Maybe a 5 minute drive to The Domain.
Cons: The staff at this hotel, although friendly, was very inefficient. The clerk that checked us in double charged the room to one card then the hotel charged a separate card on file for a random charge of $30. They also lied to my bank about speaking with me.
7.0
Anonymous
Good
07-21-2017
Pros: The location is good. The staff was very friendly. Room was clean when we first checked in.
Cons: There is a train track near the hotel and you could hear the train throughout the night and annoying if you are staying with the baby. We stayed 2 nights and housekeeping didn't come to clean out the trash and restock
10.0
Anonymous
Exceptional
07-21-2017
Pros: They always treat me and my family wonderful.
Cons: 👎
7.0
Anonymous
Good
07-21-2017
Pros: The young woman at the front desk was very hospitable and bright! My room was clean.
Cons: When I stepped on the elevator, I saw cookie crumbs. They were still there even after several hours. My room was in order, except that it felt humid. I don't really like cold air, but I had to keep the a/c on if I didn't want it to feel gross and muggy.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Easy check-in. Friendly staff. Plenty of parking. Good breakfast.
Cons: Loud traffic noise starting very early in the morning. Must drive to restaurants.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff was welcoming, our room was nice, big & quiet, breakfast was better than expected, had fridge in room and access to microwave. Right next to highway so convenient location, and our sleep was not disturbed at all by any traffic. Would stay again!
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The staff size of the rooms
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: The breakfast was good for what we paid. And the location was close to where we needed to be!
Cons: Our ice bucket was full of trash.
8.0
Anonymous
Very Good
07-21-2017
Pros: The room was very nice, but upon arrival my bathroom was dirty and I had to call for the bathroom to be cleaned.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very clean, good location, and a free breakfast that is of good quality.
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: Nice room, accommodating staff, great breakfast
Cons: Wish the pool would have been indoors, or had a hot tub
9.0
Anonymous
Wonderful
07-21-2017
Pros: Internet worked well Great parking
Cons: Wish there was bacon and that we were told when the cookies came out so we would remember to get one.
9.0
Anonymous
Wonderful
07-21-2017
Pros: Convenient.
Cons: Noisy.
10.0
Anonymous
Exceptional
07-21-2017
Pros: It was VERY CLEAN and the staff was very cheerful and pleasant!!!
Cons:
9.0
Anonymous
Wonderful
07-21-2017
Pros: friendly to my wife and I
Cons: nothing
8.0
Anonymous
Very Good
07-21-2017
Pros: Super clean!
Cons: We needed 2 beds. I called to reserved them and it was verified. We only had a king bed and they do not have cots.
10.0
Anonymous
Exceptional
07-17-2017
Laid back Weekend
Pros:
Cons: Room was clean. Bed super comfortable. No noise. Very friendly staff. No issues at all.
7.9
Anonymous
Good
07-17-2017
Great overnight stay
Pros: The bed was comfortable
Cons:
9.2
Anonymous
Wonderful
07-10-2017
Superb
Pros: Best night sleep in a long time. Beds and pillows were super comfy. Breakfast was great.
Cons: Hold time when calling prior to check in
10.0
Anonymous
Exceptional
07-08-2017
Exceptional
Pros: customer service
Cons: all waa perfect
10.0
Anonymous
Exceptional
07-04-2017
Clean, courteous, great location
Pros: Breakfast was great. Location was fabulous. Room was clean and updated. Our first floor room has tall ceilings! Would definitely stay again.
Cons:
7.1
Anonymous
Good
06-26-2017
The best part about our...
Pros: The staff was very kind and attentive.
Cons: Several bugs in my room on the first night, a few were dead a few were alive still. My fiancé said they were Rollie pollies. Although they're harmless bugs, it still made me feel uncomfortable.
9.6
Anonymous
Exceptional
06-21-2017
Exceptional
Pros: Everything was great, bed was a little stiff for my liking was kinda hard to sleep.
Cons:
9.6
Anonymous
Exceptional
06-12-2017
Great Stay. Thank you Lord...
Pros: The staff..very friendly and helpful. Wonderful breakfast, comfortable room and bed. I had a great sleep.
Cons: i have no complaints.
10.0
Anonymous
Exceptional
06-09-2017
Exceptional
Pros: The size of room,great breakfast and location.
Cons:
6.3
Anonymous
Pleasant
06-06-2017
Pleasant
Pros: clean
Cons: train next door. terrible pull out sofa bed!!!
9.6
Anonymous
Exceptional
06-05-2017
Good stay
Pros: Location was good. Rooms where clean
Cons: Bed was hard. Needed more pillows
9.6
Anonymous
Exceptional
06-04-2017
Exceptional
Pros:
Cons: AC on the floor hall wasn't working
10.0
Anonymous
Exceptional
06-01-2017
Little above average stay
Pros: The accommodations were great.
Cons: The front desk rep, I ordered 2 rooms to be split upon arrival on 2 credit cards and she even took the other credit card and guest info but only my card was charged twice.
7.5
Anonymous
Good
05-24-2017
Good
Pros: Nice beds
Cons: Cold shower in the night
10.0
Anonymous
Exceptional
05-15-2017
Great!
Pros: did not eat breakfast lines to long
Cons: ?
7.5
Anonymous
Good
05-14-2017
Good
Pros: Good selection for breakfast. Room was comfortable.
Cons:
7.5
Anonymous
Good
05-10-2017
Nice stay. Would
Pros: The location is nice. It's an easy walk to the domain. The breakfast was basic stuff but it was plenty to go around.
Cons:
8.3
Anonymous
Very Good
04-25-2017
The hotel don't make the...
Pros: Big room, brakfast, parking space,
Cons: Train noise at night, pool temp to cold- but it was april-
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