Sophisticated rooms with traditional décor have a luxurious vibe. Relax in a cozy robe as you read or watch TV from the oversize chair. The inviting pool area with cabanas makes a nice spot to relax.
Smoke free premises. 291 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, rental car service, room service, area transportation-within 3 mi.
Terms
N, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 51 guests
Showing reviews 1 - 5 of 36
5.8
Edward
Okay
solo traveller
09-23-2016
Pros: Comfortable beds
Cons: Extremely noisy with renovation / construction works and street sirens all night.
5.8
Charlotteaudz
Okay
family with older children
09-17-2016
Pros: Great spa and gym, would definitely recommend.
Nice outdoor area with pool.
Cons: They were having work done to the entrance of the hotel, so we had to go in through the side. Not glamorous at all. Also, no-one told us that this would be happening, or would have spent the money else where! Was still expensive, despite the work.
Double room is for two people, not four. Beds aren't standard American doubles! They're large singles. Manager moved us to a different room and had to use really uncomfortable sofa bed.
Forgot my jacket and contacted the hotel. Staff were less than helpful and zero effort was made to find the jacket.
Not the Four Seasons experience I was expecting! Probably won't book a Four Seasons hotel again due to this experience. Just not worth the money.
6.7
Kolleen
Pleasant
solo traveller
08-23-2016
Pros: I liked the staff they were extremely
friendly and for the most part very
accommodating .
Cons: Two days on a row I left my room
at 9:30 am and returned around 2:00
in the afternoon and my room was
not cleaned .
I also wish I had been told that the hotel
was under construction when making
my reservation . My son is starting
his freshmen year at UT . I have
tried St. Cecelia' and JW Marriott when
we can't to visit for orientation . I would
have waited and tried Four Seasons after
the renovation was completed . My room
had an amazing view but was noisy .
10.0
Steven
Exceptional
young couple
08-23-2016
Pros: Everything was big!
Cons: Too short
9.6
Claire
Exceptional
family with older children
08-21-2016
Pros: Staff couldn't have been more helpful, linen & beds excellent. Grounds lovely. Overall a pleasure to be there.
Cons: Gym and spa weren't the best. wine expensive or was that Austin?
9.2
Martin
Wonderful
family with young children
08-06-2016
Pros: Nice location
Cons: Pool is small
7.5
Anonymous
Good
mature couple
08-03-2016
Pros: All of the staff is very friendly and helpful.
Cons: Currently remodeling the front of the hotel and repainting the exterior so overall experience is not what it should be. Also the Sunday brunch food quality and variety is not what it used to be.
9.6
Nicole
Exceptional
family with older children
07-18-2016
Pros: Your staff and service are superb!
Cons: Pool area gets too loud and crowded at times.
8.3
Richard
Very Good
solo traveller
06-22-2016
Pros: I've stayed in several Four Seasons worldwide and found the Austin location has wonderful employees, however the rooms were very average.
Cons:
10.0
Julie
Exceptional
mature couple
05-18-2016
Pros: Great staff - above all, the people working there were outstanding! I can't say enough about every single person!!!!
Cons:
6.3
Anonymous
Pleasant
mature couple
05-17-2016
Pros: Room seemed very average (nothing special), bed was uncomfortable but staff was very nice. Price comparison with other hotels I typically stay in was not justified in my opinion.
Pros: The staff was wonderful. They were ultra-accommodating and support-oriented.
Cons: The restaurant cuisine could be better, but the service was superb.
10.0
Gc
Exceptional
solo traveller
04-27-2016
Pros: There was a mixup with my room, but the front desk staff went above and beyond to try to make amends for it - they were great.
Cons:
5.4
Kristina
Fair
family with older children
04-08-2016
Pros: Location
Cons: Ugliest room of any Four seasons I've stayed in. Double beds to small. Would not give us a roll away.
9.6
Robert
Exceptional
mature couple
04-05-2016
Pros: Great Sunday brunch and friendly staff.
Cons:
5.0
Doug
Fair
family with young children
03-31-2016
Pros: Property location is great
Cons: very rushed and over priced brunch. Service was generally very poor for a four seasons hotel.
Pool is not 82 degrees as advertised
7.5
Khalid
Good
solo traveller
03-03-2016
Pros: The staff and the location
Cons: the facility is bit old and needs refurbishment. also, the building is not high floor building, some of the trees blocking the river view.
8.8
Maureen
Excellent
review category group of friends
02-28-2016
Pros: Great location
Cons: Property needs an upgrade
8.8
Nicholas
Excellent
young couple
02-22-2016
Pros: Enjoyed beautiful lake view and environment.
Cons: Room is a bit pricey, and not particurlarly centrally located.
10.0
Jose
Exceptional
mature couple
02-16-2016
Pros: Everything
Cons:
9.6
Jeffrey
Exceptional
mature couple
12-09-2015
Pros: The location was great, the city, was great the fact that they were veryDog friendly... Staff was very friendly but dis orginized.
Cons: They put us in the wrong type of room, it was my wife's birthday andI ordered a cake which never showed up to the room, the room was missingone bathrobe..
10.0
Judy
Exceptional
mature couple
10-17-2015
Pros: Everything
Cons:
7.5
Beth
Good
young couple
10-14-2015
Pros: Love the pool. Love the bar. Love the staff
Cons: I would have like to be told they had a shuttle for acl
10.0
Kit
Exceptional
young couple
10-11-2015
Pros: Attention to details.
Staff is highly professional
Luxurious and comfortable
Cons: Pool is too small
10.0
Kristine
Exceptional
review category group of friends
10-04-2015
Pros:
Cons: The spa needs some attention. Billing & scheduling
7.9
Cynthia
Good
mature couple
08-23-2015
Pros: Service and cleanliness was great in the rooms.
Cons: Pool was closed. Elevator has a smell. We were not sure what it is was.
10.0
Cheryl
Exceptional
mature couple
07-14-2015
Pros: The location and the beautiful view. Clean and comfortable.
Cons:
10.0
Leslie
Exceptional
solo traveller
07-02-2015
Pros: My stay lived up to my expectations of comfort, convenience and relaxation. The location made it easy to walk to so many of Austin's wonderful attractions. I was able to relax and enjoy myself.
Cons: There was nothing that I didn't like.
7.5
Robert
Good
mature couple
06-16-2015
Pros: Nice people, great location
Cons: Small rooms, 2 foot balconies, views of power lines from 4th floor
9.6
Roger
Exceptional
solo traveller
05-17-2015
Pros: The view was great
Cons:
9.2
Lisa
Wonderful
solo traveller
03-30-2015
Pros:
Cons: I had a room with a bad view. I way overpaid due to booking my room on your sight. Will never ever use booking.com again.
6.7
Maureen
Pleasant
solo traveller
10-30-2014
Pros:
Cons: When I think of the Four Seasons I think they go above and beyond ... to me, that's part of their brand ... this Four Seasons was not!
At 7:30 am I heard a gush of water ... it woke me up ... it turned out to be a leak in my shower .. it was treated as nothing .. no apology .. no change of room.
I was by the pool on Monday ... I was there for over an hour before any one from hotel came by for drink / food orders, etc and I really think that was only because other guests at the pool complained.
They take coffee away in lobby by 9am!
Listen, was my stay ok .. yes, it was but for the money ... no way .. never again!
10.0
Zachary
Exceptional
mature couple
10-21-2014
Pros: My husband and I stayed here for a night as a getaway from our youngsters. It was amazing. The facilities on site were excellent. The customer service was spot on. We will definitely be returningfor more getaways!
Cons:
10.0
Joseph
Exceptional
mature couple
10-14-2014
Pros: Almost everything. Staff at The Trio Restaurant was delightful! Room and View beautiful and so comfortable.
Cons: Valet parking every time you went out. We ran out of facial tissues. That shouldn't happen at a hotel of that price.
6.7
Marcy
Pleasant
family with older children
10-11-2014
Pros: The quality of food in the restaurant and choices were great
Cons: This is definitely not "Fourseasons " as we have experienced at other hotels. It is a lovely hotel if it were under another name but truly checking in I would not say I was overly impressed with staff. We arrived to our room and found a crooked tension rod hanging the flimsy shower curtain ,we were quite surprised
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