Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Landscape/gardens): If I'm dreaming, don't wake me. I'm enjoying the gardens, tree lanterns, hammocks and views of the lake from the back lawn.
Sophisticated rooms with traditional décor have a luxurious vibe. Relax in a cozy robe as you read or watch TV from the oversize chair. The inviting pool area with cabanas makes a nice spot to relax.
Smoke free premises. 291 units, some two bedrooms. 9 stories, interior corridors. Accessibility (Call).
valet laundry, boarding pass kiosk, rental car service, room service, area transportation-within 3 mi.
Terms
N, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 64 guests
Showing reviews 1 - 5 of 38
10.0
Sarah
Exceptional
Traveling as Couple
06-23-2017
Just try and not eat at the hotel everyday,even though you will totally want to! That could get very expensive.
Pros: Yes all of the above! This hotel goes above and beyond to meet your personal needs.
Cons: Nope
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
06-23-2017
Pros: Great service and wait staff
Cons: N/a
10.0
Waseem
Exceptional
solo traveller
06-02-2017
Pros: very near to convention center
Cons:
9.6
Catherine
Exceptional
solo traveller
03-20-2017
Pros: Bed very comfy. Free water in rooms was great. Gym facilities were really welcoming.
Cons:
10.0
John
Exceptional
review category group of friends
02-02-2017
Pros: As always Four Seasons Austin proved to be beyond expectation. I have known the property since inception and it continues to be the best accommodations in Austin. This time I had my wedding at Austin Fours Seasons and it was perfect in every aspect.
Cons:
10.0
Susan
Exceptional
young couple
12-26-2016
Pros: The bed was like a cloud. Fantastic band in the lounge (Christmas Eve).
Cons: Dislike valet parking (would rather park car myself).
8.3
Paul
Very Good
young couple
12-20-2016
Pros: The staff were very good, every one was polite from the check in,room service, spa staff and the cleaners.
Room service was tasty and prompt.
Location and setting is lovely and balcony view is a nice touch.
Had a small issue at check in but the staff solved it quickly and in fairness they take pride in their job.
Cons: There was a wedding Saturday morning at 9am that was too loud.
Looked like fun but the noise was too loud for early morning. Looking at the website and choosing this hotel was mainly down to its setting, the green area etc and lake views.
Being woke up by an MC who actually said to the crowd to be louder in a response because he wanted all the guests to hear, is a bit of a contradiction on the product that's advertised.
This was followed up that night by two guests having a really loud argument at 230am on our hallway of the 7th floor, that lasted also for too long. Carried into their room before they eventually stopped shouting.
So the noise was my problem one the hotel had control over the other was just bad timing but both incidences affected my stay.
9.6
Anonymous
Exceptional
young couple
11-09-2016
Pros: The cleanliness and the view from my room
Cons: Nothinh
6.7
John
Pleasant
solo traveller
10-26-2016
Pros: Staff, including kitchen staff were very accommodating when approached.
Cons: Range of food could have been less so predominately "local", which is perhaps limiting when there is only one restaurant in the hotel.
5.8
Edward
Okay
solo traveller
09-23-2016
Pros: Comfortable beds
Cons: Extremely noisy with renovation / construction works and street sirens all night.
5.8
Charlotteaudz
Okay
family with older children
09-17-2016
Pros: Great spa and gym, would definitely recommend.
Nice outdoor area with pool.
Cons: They were having work done to the entrance of the hotel, so we had to go in through the side. Not glamorous at all. Also, no-one told us that this would be happening, or would have spent the money else where! Was still expensive, despite the work.
Double room is for two people, not four. Beds aren't standard American doubles! They're large singles. Manager moved us to a different room and had to use really uncomfortable sofa bed.
Forgot my jacket and contacted the hotel. Staff were less than helpful and zero effort was made to find the jacket.
Not the Four Seasons experience I was expecting! Probably won't book a Four Seasons hotel again due to this experience. Just not worth the money.
6.7
Kolleen
Pleasant
solo traveller
08-23-2016
Pros: I liked the staff they were extremely
friendly and for the most part very
accommodating .
Cons: Two days on a row I left my room
at 9:30 am and returned around 2:00
in the afternoon and my room was
not cleaned .
I also wish I had been told that the hotel
was under construction when making
my reservation . My son is starting
his freshmen year at UT . I have
tried St. Cecelia' and JW Marriott when
we can't to visit for orientation . I would
have waited and tried Four Seasons after
the renovation was completed . My room
had an amazing view but was noisy .
10.0
Steven
Exceptional
young couple
08-23-2016
Pros: Everything was big!
Cons: Too short
9.6
Claire
Exceptional
family with older children
08-21-2016
Pros: Staff couldn't have been more helpful, linen & beds excellent. Grounds lovely. Overall a pleasure to be there.
Cons: Gym and spa weren't the best. wine expensive or was that Austin?
9.2
Martin
Wonderful
family with young children
08-06-2016
Pros: Nice location
Cons: Pool is small
7.5
Anonymous
Good
mature couple
08-03-2016
Pros: All of the staff is very friendly and helpful.
Cons: Currently remodeling the front of the hotel and repainting the exterior so overall experience is not what it should be. Also the Sunday brunch food quality and variety is not what it used to be.
9.6
Nicole
Exceptional
family with older children
07-18-2016
Pros: Your staff and service are superb!
Cons: Pool area gets too loud and crowded at times.
8.3
Richard
Very Good
solo traveller
06-22-2016
Pros: I've stayed in several Four Seasons worldwide and found the Austin location has wonderful employees, however the rooms were very average.
Cons:
10.0
Julie
Exceptional
mature couple
05-18-2016
Pros: Great staff - above all, the people working there were outstanding! I can't say enough about every single person!!!!
Cons:
6.3
Anonymous
Pleasant
mature couple
05-17-2016
Pros: Room seemed very average (nothing special), bed was uncomfortable but staff was very nice. Price comparison with other hotels I typically stay in was not justified in my opinion.
Pros: The staff was wonderful. They were ultra-accommodating and support-oriented.
Cons: The restaurant cuisine could be better, but the service was superb.
10.0
Gc
Exceptional
solo traveller
04-27-2016
Pros: There was a mixup with my room, but the front desk staff went above and beyond to try to make amends for it - they were great.
Cons:
5.4
Kristina
Fair
family with older children
04-08-2016
Pros: Location
Cons: Ugliest room of any Four seasons I've stayed in. Double beds to small. Would not give us a roll away.
9.6
Robert
Exceptional
mature couple
04-05-2016
Pros: Great Sunday brunch and friendly staff.
Cons:
5.0
Doug
Fair
family with young children
03-31-2016
Pros: Property location is great
Cons: very rushed and over priced brunch. Service was generally very poor for a four seasons hotel.
Pool is not 82 degrees as advertised
7.5
Khalid
Good
solo traveller
03-03-2016
Pros: The staff and the location
Cons: the facility is bit old and needs refurbishment. also, the building is not high floor building, some of the trees blocking the river view.
8.8
Maureen
Excellent
review category group of friends
02-28-2016
Pros: Great location
Cons: Property needs an upgrade
8.8
Nicholas
Excellent
young couple
02-22-2016
Pros: Enjoyed beautiful lake view and environment.
Cons: Room is a bit pricey, and not particurlarly centrally located.
10.0
Jose
Exceptional
mature couple
02-16-2016
Pros: Everything
Cons:
9.6
Jeffrey
Exceptional
mature couple
12-09-2015
Pros: The location was great, the city, was great the fact that they were veryDog friendly... Staff was very friendly but dis orginized.
Cons: They put us in the wrong type of room, it was my wife's birthday andI ordered a cake which never showed up to the room, the room was missingone bathrobe..
10.0
Judy
Exceptional
mature couple
10-17-2015
Pros: Everything
Cons:
7.5
Beth
Good
young couple
10-14-2015
Pros: Love the pool. Love the bar. Love the staff
Cons: I would have like to be told they had a shuttle for acl
10.0
Kit
Exceptional
young couple
10-11-2015
Pros: Attention to details.
Staff is highly professional
Luxurious and comfortable
Cons: Pool is too small
10.0
Kristine
Exceptional
review category group of friends
10-04-2015
Pros:
Cons: The spa needs some attention. Billing & scheduling
7.9
Cynthia
Good
mature couple
08-23-2015
Pros: Service and cleanliness was great in the rooms.
Cons: Pool was closed. Elevator has a smell. We were not sure what it is was.
10.0
Cheryl
Exceptional
mature couple
07-14-2015
Pros: The location and the beautiful view. Clean and comfortable.
Cons:
10.0
Leslie
Exceptional
solo traveller
07-02-2015
Pros: My stay lived up to my expectations of comfort, convenience and relaxation. The location made it easy to walk to so many of Austin's wonderful attractions. I was able to relax and enjoy myself.
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