Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Older-style rooms offer a lot of space for moving around and many overlook the atrium. Lights in closets make it easy to find your things and windows in some rooms open so you can let in fresh air.
Smoke free premises. 262 units. 4 stories, interior corridors. Accessibility (Call).
SR 71; service road exit at airport. 9515 Hotel Dr 78719.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
valet and coin laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 196 guests
Showing reviews 1 - 5 of 50
4.0
Anonymous
Disappointing
08-11-2017
Pros: The conference area
Cons: I was charged for parking n I didn't have a vehicle
10.0
Anonymous
Exceptional
08-11-2017
Pros: Comfortable bed, clean room, great service
Cons: Being charged for parking
6.0
Anonymous
Pleasant
08-11-2017
Pros: Located at airport but could have been across town given the time it toook to get a shuttle ride from the airport to the hotel.
Cons: Called from airport for shuttle and waited 45 min and then called again and shuttle arrived 10 min later. This hotel is located at the airport! The hotel lobby floor was dirty. Had to beg for a handicapped room. See below for further. Wall paper pealing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Right next to the airport.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Despite being close to the airport....our room was quiet. Very convenient to downtown and to airport. Breakfast options were excellent.
Cons: No negatives to share...
8.0
Anonymous
Very Good
08-11-2017
Pros: Cleaning staff, very helpful
Cons: The desk person when I arrived... Told me that I did not need to bring the parking ticket in to be validated just let the parking attendant know that we were hotel guests. On the last day when we were checking out we were billed $12 for parking.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The capital metro bus stop is just across the street; makes it very easy to get to downtown. Breakfast at the restaurant was terrific. Bar was comfortable and had nice local beers on tap.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location close to the airport
Cons: The bath tube in room 211 was backing up as I showered.
2.0
Anonymous
Poor
08-11-2017
Pros: It was close to the airport.
Cons: This was the most uninviting hotel that I have stayed at in forever, and I travel constantly. There is just something about the ambience or lack thereof that makes this place feel like a morgue.
10.0
Anonymous
Exceptional
08-11-2017
Pros: We liked everything about the property and location .
Cons: I did not like the $12 parking fee.
9.0
Anonymous
Wonderful
08-11-2017
Pros: I thought the layout of the hotel was very interesting. The staff was very friendly.
Cons: I thought the $12 parking fee was too high.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The service was great. The hotel was quiet and peaceful.
Cons: The room was a little small. But not really a problem just unexpected.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice place and clean throughout.
Cons: Being at the airport means you are far from the heart of Austin.
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: There were no USB connections in the room.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very well maintained rooms. Excellent hotel overall.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff is amazing! The room was clean and comfortable. Will definitely stay there again.
Cons: No
3.0
Anonymous
Poor
08-11-2017
Pros:
Cons: The room had a chemical cleaning smell for the two days we were there. We had dinner at the bar and the service was so slow. I had to ask for my check tab for our dinner 3 times.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: Full size beds were kinda small.
5.0
Anonymous
Fair
08-11-2017
Pros: Quiet Atmosphere
Cons: Secluded Lovation and Parking was expensively
5.0
Anonymous
Fair
08-11-2017
Pros: The hotel was very clean, which is super important. The interior atrium was really beautiful.
Cons: Two double beds for a couple is odd. The check- in clerk was brusque. No refrigerator?! The hotel charged extra for parking- even if you didn't use valet (there was no valid reason) Also, a complimentary bagel and juice box in the morning might help.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bed was amazing.
Cons: It was not a downtown location so I did not expect to pay for parking.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Check in was quick & easy! There was a note in my reservation, that I requested a room facing the outside, on the 4th floor. Our room was ready for us, when we arrived. Room was clean, quiet and roomy. The beds were very comfortable Staff was friendly.
Cons: The location was not good! Way too far from everything there is do in Austin. There are much better & newer hotels, in the area near downtown, close to restaurants, nightlife, shopping. You have to pay to self park, and breakfast is not included in price.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Everything. It has beautiful interior. Great location. Friendly staff.
Cons: Nope,it was a wonderful stay. We will definitely stay again.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: No refrigerator inside the room and no microwave.
10.0
Anonymous
Exceptional
08-11-2017
Pros: hotel employee at the front desk made problems go away in an instant.
Cons: The restaurt was closed at time of arrival. The room service food was cold and yucky. Kids / Adults smoking on third floor.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Very nice rooms, and hotel design in general. Atrium was beautiful.
Cons: Parking was extra, buffet was expensive.
8.0
Anonymous
Very Good
08-11-2017
Pros: almost all of it...
Cons: on arrival the room assigned was not done(cleaning) at the bar had to wait 25 min.after order and forgot about us and had to reorder and did not even get what was ordered...
10.0
Anonymous
Exceptional
08-11-2017
Pros: EVERYTHING
Cons: NO
6.0
Anonymous
Pleasant
08-11-2017
Pros: Cleanliness
Cons: The Staff wasn't great at the front desk. I Think he was the manager- didn't really care too much when we were checking in. No eye contact or smile. Just gave they keys and said thats your room number. Customer service could be better. Its away from city.
7.0
Anonymous
Good
08-11-2017
Pros: Loved the amenities and location of this facility
Cons: I did not like the staff, they were very rude and the inconvience of having to walk half way around the circle to get to our room every time
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was so friendly and so caring!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: LOCATION, LOCATION, LOCATION Besides location, the amenities where good, the staff helpful & pleasant
Cons: Just bad timing, there was a convention starting & the booths set up around the courtyard area were a distraction.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Parking will cost you $15-20 per night.
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: No free breakfast
10.0
Anonymous
Exceptional
08-11-2017
Pros: It was very close to the airport and had a shuttle that would take us there at 4:20 in the morning like we needed. The staff was excellent!
Cons: Parking was fairly expensive in my opinion
9.2
Anonymous
Wonderful
10-06-2015
Great place near Airport.
Pros: Great building design.
Cons: Some staff members are rude.
5.4
Anonymous
Fair
09-08-2015
Passable
Pros:
Cons: Valet parking was bot attentive on our needs. Also did not like the fact that my wife had to open her door when she was struggling with luggage.
9.2
Anonymous
Wonderful
09-02-2015
Superb
Pros: Location for early flight.
Helpful staff at check-in.
Helpful staff with the airport shuttle.
Cons:
8.8
Anonymous
Excellent
08-26-2015
Great solution but price not...
Pros: Great facilities. Great breakfast. the best "welcome in USA" for a stranger.
Cons: Price is not for all (more than double of a standard motel). Breakfast expansive (about 25 $ each, the price of a good lunch/dinner).
10.0
Anonymous
Exceptional
08-21-2015
Just an excellent stay and...
Pros: Location is perfect; Restaurant was a very pleasant surprise--EXCELLENT! Very comfortable room/bed; Friendly staff. What more coiuld we ask?
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