A remarkably well-maintained haven on a tranquil side street awaits those seeking lodging and rest in this tourist town. Guest rooms feature ceiling fans and sofa sleepers. I highly recommend it!
Smoke free premises. 62 units. 4 stories, interior corridors.
Cons: Location hard to reach, parking security questionable.
9.6
Brenda
Exceptional
young couple
09-05-2016
Pros:
Cons: Was hard to find. GPS directions are wrong
10.0
Sarah
Exceptional
mature couple
08-24-2016
Pros: quite
Cons: location is difficult
10.0
Paz
Exceptional
family with young children
08-12-2016
Pros: Every thing was what my family and I expect. We were all happy with the stay.
Cons:
4.6
Eliezer
Disappointing
review category group of friends
07-30-2016
Pros: clean
Cons: I was assigned a room that it was being used at that time. A very unpleasant experience open the door and find a couple.
9.2
Catharine
Wonderful
family with older children
07-22-2016
Pros: Staff allowed us to check in early. Very friendly staff.hotel is tucked away but close to shopping.
Cons: Pool is very small and gets shade in early afternoon.
7.9
Noel
Good
solo traveller
07-20-2016
Pros: Comfortable bed....great staff.
Cons: Hard to get to location. Road construction was a mess.
10.0
John
Exceptional
mature couple
07-08-2016
Pros: All of the staff was most helpful.
Cons:
6.7
Cindy
Pleasant
family with young children
07-05-2016
Pros: Breakfast was good. Beds were very comfortable, and I slept like a rock. Location is very central to Boerne and area.
Free internet and wifi.
Rooms were clean and comfortable, and relieved my initial concern with the exterior and halls.
Cons: It looks a little seedy outside, and in the elevator and hall carpets.
Surly desk clerk left a bad taste in my mouth, that even Amazing LIlly, their manager, had a hard time changing.
7.9
Rolando
Good
mature couple
07-05-2016
Pros: Clean room and hotel, convenient location
Cons: That the desk clerk, Ernie, made us wait to check in. Said the rooms were not available until 3:00 pm;however he had not even asked for our name or checked to see if our room was available. Ten minutes later a white couple walks in, indicates they want to check in and he allows them to do so. Our room had been billed to the credit card since May 17, 2016. I didn't expect to have to wait to check in as I have never had to at other hotels which also have the 3:00 check in.
8.3
Missy
Very Good
family with young children
07-05-2016
Pros: Super friendly and acomidating staff, good size breakfast buffet. Clean and kid friendly pool.
Cons: Granted it was a short stay but with little kids trash can pile up fast so we first called to asked the front desk if room service could empty our trash cans and they said sure but no one showed up so then we called the desk a second time to ask. Finally we asked room service to empty the trash and they said sure but still no one showed. When we checked out no one ever came to get the trash.
10.0
Allen
Exceptional
family with young children
07-05-2016
Pros: The staff was very friendly
Cons: The a/c in the room was leaking water on the floor. Keep cutting off and on
8.8
Mary
Excellent
mature couple
06-23-2016
Pros: Our room was everything we needed; the king bed was very comfortable. I was satisfied with the overall cleanliness of our room. We also enjoyed the breakfast! The bacon was crispy and there was a good selection of food.
Cons: The furniture and floors in the entry area are a bit worn and could be updated.
10.0
Michael
Exceptional
mature couple
06-15-2016
Pros: They gave me exactly what I requested.
Cons:
6.0
Verified Hotel Guest
Pleasant
Business Traveler
06-13-2016
Pros: The air conditioner worked really well.
Cons: It was very hard to find using you phone or GPS. Be sure to look up directions and not depend on your phones. The bathroom floors were sticky.
7.9
Andro
Good
mature couple
06-01-2016
Pros: I like the fireplace with the TV area it was great to meet with friends.
Great been able to drink coffee at any time of the day.
Cons:
6.7
Jess
Pleasant
mature couple
05-30-2016
Pros: Locate
Cons: Noicy
8.8
James
Excellent
solo traveller
05-29-2016
Pros:
Cons: Location cannot be reached by GPS. Hiway signage is confusing
7.5
Elizabeth
Good
mature couple
05-22-2016
Pros: The room was clean, cool, and quiet.
Cons: We left before the breakfast so we did not get to enjoy that luxury.
7.5
Kenneth
Good
mature couple
05-17-2016
Pros: Breakfast was good
Cons: Had to wait till exact checking time
7.5
David
Good
mature couple
05-07-2016
Pros: Staff. Cleanliness.
Cons: Air conditioner didn't cool very well. The drain on the bathroom had an oder.
3.3
Latricia
Poor
family with young children
05-01-2016
Pros: a good location
Cons: My reservation was wrong. I was doubled charged for a room. No one has reimbursed me.
10.0
Frank
Exceptional
mature couple
04-29-2016
Pros: Comfortable & quiet.........
Cons:
8.3
Ronald
Very Good
mature couple
04-27-2016
Pros: WE liked the location. The breakfast was ok
Cons: Cleaner back entrance. The trash can was overflowing, the whole time we were there.
6.7
Keith
Pleasant
mature couple
04-25-2016
Pros: In Boerne.
Cons: Road to motel hidden.
5.0
Russell
Fair
mature couple
04-15-2016
Pros: Bed comfortable.
Cons: Had reservations, arrived at 4:20pm but was asked to wait 30 min while they prepped a room. Meanwhile, people coming in after us were provided rooms. After 45 min of waiting, front desk person came over and said they would put us in a room that someone had not shown up for. Really? Then when we got to room, the door was open. The drapes were half falling down and the room temp would not get below 76. Terrible experience. Don't think I will use Comfort Suites again. Too many good experiences at other hotel providers.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-12-2016
Pros: Convenient location and large room
Cons:
9.6
Jane
Exceptional
mature couple
04-12-2016
Pros: Close to Electric Coffee and breakfast was delicious
Cons:
8.8
Kathryn
Excellent
review category group of friends
04-10-2016
Pros: The front desk staff were efficient, friendly and helpful. The room was very clean. There was a nice, friendly, safe feeling in the hotel.
Cons: Shampoo was horrible, dried out my hair
10.0
Verified Hotel Guest
Exceptional
Family with Teens
03-20-2016
Pros: The welcome staff was fantastic and fast. She gave me an additional discount as Senior citizen with the AARP card. The rooms were spacious and very clean. The breakfast was excellent the wait staff was very helpful and attentive.
Cons: None
6.7
Janine
Pleasant
mature couple
03-17-2016
Pros: The beds are comfortable.The room was very spacious and clean.
Cons: This property is very close to a major highway with lots of truck traffic and does not seem to have the same sound insulation as several of their other properties.
10.0
Patricia
Exceptional
mature couple
03-07-2016
Pros: Always friendly, convenient in our travel plans, a repeat for us...becoming our usual, no-brainier stop
Cons: Nothing
10.0
Joe
Exceptional
solo traveller
02-22-2016
Pros: Room was in the back and could open curtains and see trees and grass
Cons: Need to pick up trash around the property lines
6.3
Linda
Pleasant
solo traveller
02-18-2016
Pros: THe breakfast was decent, nothing fancy. Reconstituted eggs but the bacon made up for those! Not a big variety of food just basics.
Bed was comfy, I probably actually slept better than I have in a while. Pillows were excellent!
Liked that AC fan actually ran all the time. Used to ceiling fans and don't like being in rooms with no fan. So this was a plus.
Cons: Didn't like the smell of the hotel when I walked in and wanted to see the room before I checked in as I have severe allergies to some smells. The room had a funky smell, not bad, just something I didn't like but when the desk clerk told me I could open the window I decided to go ahead and check in and the smell did improve.
10.0
Diane
Exceptional
mature couple
02-17-2016
Pros: Staff was great.
Cons:
10.0
Steven
Exceptional
mature couple
02-16-2016
Pros: STAFF WAS VERY FRIENDLY AND HELPFUL
Cons: PERSON MAINTAINING THE BREAKFAST BUFFET WAS A LITTLE SLOW REFILLING THINGS.
7.5
James
Good
mature couple
01-10-2016
Pros:
Cons: Very noisy. Thin walls and floors.
5.4
Andres
Fair
family with young children
01-09-2016
Pros:
Cons: Pets allow
10.0
Michael
Exceptional
family with young children
01-07-2016
Pros:
Cons: WiFi not connecting in one room but they moved us without issue.
8.8
Ronald
Excellent
solo traveller
01-06-2016
Pros: clean and comfortable
Cons: road construction, made it a bit difficult to get to. not their fault.
8.8
Janis
Excellent
family with young children
12-31-2015
Pros: Typical of other Comfort Inns we have stayed at- comfortable and mostly clean- (see what we didn't like). Breakfast was included in our price, and was excellent- we booked on Booking.com.
Cons: We always flip up the sheets wherever we go and search for bedbugs. We didn't have to look far. Right between the fitted sheet and the mattress cover, we found a good sized (dead) bug. Alerted the front desk, and they quickly accommodated us with another room. Said they inspected for more, found none. If you know bed bugs, they are like lice, you have to do more than just inspect...you have to fumigate. We called later on that night for a wake-up call, which we never got, so we overslept and didn't get on the road until late. When I enquired, the day-shift woman said it was never recorded on the sheet and the night-shift must have forgot (really?! No automated wake-ups for a corporate hotel such as this?). Having been inconvenienced 2x, I thought she would offer to alter my bill, but she never did. I would have asked, but felt a little intimidated. I was wondering if I'd even get an apology, which I finally did.
7.0
Verified Hotel Guest
Good
Traveling as Couple
12-28-2015
Pros: The friendliness of the staff.
Cons: The tub in our room was dirty. In fact, given how poorly painted and dirty the walls were, the whole bathroom felt unclean.
8.3
Thomas
Very Good
mature couple
11-30-2015
Pros: Friendly staff, accommodating breakfast and clean rooms.
Cons: We cancelled our stay at the Inn one day early because of bad weather. The event we were to attend was cancelled because of the weather. Under the circumstances I thought Management should have refunded one nights stay - they did not!
9.6
Joseph
Exceptional
solo traveller
11-29-2015
Pros: The staff was super courteous and ready to help
Cons: The location coming off of I10 was a bit hard to find. The Comfort Inn sign on the secondary road was hidden and the first time I went , I went right past it.
7.9
Sonya
Good
mature couple
11-25-2015
Pros: It was a very reasonable stay in close proximity to everything.
Cons: No bad experience.
10.0
Susan
Exceptional
solo traveller
11-19-2015
Pros: The location is near places to mail packages, get food, or take walks. The rooms are large enough to be comfortable, yet well priced. The street the hotel is located on is not busy and the freeway noise is blocked out by trees or ??. The computer was reasonably fast and conveniently located. The staff was friendly and helpful. The breakfast started at 6am which works for those catching morning flights out of San Antonio.
Cons:
10.0
Eugene
Exceptional
mature couple
11-05-2015
Pros: Clean, Comfortable
Cons:
10.0
Darcy
Exceptional
review category group of friends
11-04-2015
Pros: Hotel was clean and staff was very courteous and helpful. Free breakfast was delicious and lots of wonderful choices. Great stay.
Cons: When you got off the elevator on our floor you could smell cigarette smoke, but fortunately our room didn't smell.
6.7
Ken
Pleasant
solo traveller
10-11-2015
Pros: Comfortable and clean hotel.
Cons: The floor above my room squeaked whenever the people above moved around.The hotel is located on a dead end street (I believe this is due to highway construction) which is hard to find and get in and out of during peak traffic.
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