For a home away from home, this hotel offers everything you could need, including inviting outdoor spaces and a covered grill area. The rooms will be going through extensive renovations in 2017. The lending locker makes long-term stays even more comfortable.
Smoke free premises. 150 efficiencies, some two bedrooms. 3 stories, interior corridors.
complimentary and valet laundry, airport transportation, area transportation-within 5 mi.
Terms
cancellation fee imposed, pets (extra charge).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 70 guests
Showing reviews 1 - 5 of 50
8.8
Catherine
Excellent
young couple
05-15-2017
Pros: The Hotel staff was awesome!!!! Shuttle service was great. We will definitely stay again!
Cons:
10.0
Shermydria
Exceptional
solo traveller
05-15-2017
Pros: I like the living area as if I was in my own apartment
Cons:
10.0
Judy
Exceptional
review category group of friends
05-08-2017
Pros: The bed was comfortable, pool was lovely and the staff was amazing.
Cons: No complaints.
7.9
Barbara
Good
young couple
05-03-2017
Pros: Front desk staff was exceptional! Professional and friendly. They should be at a 5 Star Hotel!
Cons: First room stunk of smoke. They moved us to a nicer room.
7.5
A
Good
family with young children
05-01-2017
Pros: No free breakfast
Cons: A free breakfast
8.3
David
Very Good
young couple
04-19-2017
Pros: Staff very pleasant and allowed very early check-in, which we greatly appreciated. An older hotel, though it appeared well maintained and clean. Rate paid was very reasonable.
Cons: Room was a bit cramped, with second bed in what I'd expect to be living area for a suite. Location could be great if staying for work, or not so much if staying for leisure as we were. Though a nice touch washers/driers were free, maybe as a result they were quite busy with a couple of machines not in service.
10.0
Paulette
Exceptional
solo traveller
03-29-2017
Pros: The room felt like home away from home. Nice kitchen, living room area, and separate bedroom and bath. If felt like a studio apt. They had a pantry where I could buy food from for the next morning so I did not have to worry about where to get breakfast. The rooms were very clean and modern feel to them. Could easily stay for days if I had to be there for business.
Cons:
9.2
David
Wonderful
solo traveller
03-28-2017
Pros: Another basic, good value close to Love FIeld.
Cons:
3.8
Nana
Poor
young couple
03-25-2017
Pros: within 10 minutes by the shuttle bus. fairly close to the airport
Cons: At first we got a room next to the main street. It was extremely noisy, just can't get into sleep even with the help of the sleeping machine. The window is not noise-proof!! Then we requested to change room. The 2nd room is better but smelly. Would not come back to this hotel.
10.0
Jenny
Exceptional
young couple
03-23-2017
Pros: Bed was great. Loved the double bed suite. Did not try coffee or have breakfast, had an early morning appointment Zale Lipsky. Would stay here again.
Cons:
7.5
Tralinda
Good
family with young children
03-21-2017
Pros: Ckean
Cons: Need extra towels
6.3
Polly
Pleasant
family with young children
03-20-2017
Pros: It seemed clean. We had 2 rooms and a full-sized fridge. Beds were comfortable enough.
Cons: The wi-fi was terrible! I coudn't even pick up the network in one of the rooms. The pool was closed for the weekend (on spring break). we were on the first floor and it sounded like a herd of elephants was staying above us. No free breakfast of any kind --other "suite" hotels do offer that. No nice place to eat in the area. Mostly fast-food. I feel like a paid way too much.
10.0
Ben
Exceptional
young couple
03-19-2017
Pros: Wonderful stay. Room was larger than expected and also had great amenities. Staff were polite and friendly. Perfect.
Cons: Pool was closed for refurbishment for a few days - but that didn't really bother us but may have bothered some.
9.6
Anonymous
Exceptional
family with young children
03-19-2017
Pros: I really enjoyed the layout of the room. It was like a studio apartment but for the price of a normal hotel. The staff was really friendly. I also enjoyed the cupboard room. It was like a mini store for the items we forgot at home, snacks or quick meals. We will definitely choose tissue hotel again for our Dallas trips.
Cons:
8.3
Eugene
Very Good
solo traveller
02-22-2017
Pros:
Cons: Terrible Wifi
6.3
Cary
Pleasant
review category group of friends
02-20-2017
Pros: Seperate sleeping quarters for the beds. Kitchen was stocked with everything.
Cons: Did not service our room evem after requested new towels. 3 night stay never once got house keeping.
2nd floor smelled like Chinese food outside the elevator and ghe lobby smelled like overkill orange cleaner spray.
Some questionable characters came in and out... drug dealers or hookers.
10.0
Matthew
Exceptional
solo traveller
02-06-2017
Pros: Very easy to get to. The room was very nice and clean. Excellent staff, really nice people.
Cons:
7.5
Juan
Good
solo traveller
02-06-2017
Pros:
Cons: I didn,t like the way the rooms are cleaned> They picked up the trash and change the towels only once in a 6 days of our stay. Is this good or really BAD?
10.0
Susan
Exceptional
young couple
01-29-2017
Pros: The shuttle to Love Field and being able to leave car at the hotel.
Cons: There was no coffee in suite for coffee maker. I didn't see the games and pantry until I was leaving. Wish I would've been told about them when checking in.
7.5
Jt
Good
solo traveller
01-19-2017
Pros: Easy access to site. Close proximity to Love Field. Be sure to take the side street (Hollowbrook lane) to circle back to Mockingbird for easy access to Love.
Cons: Ask for a room without dogs sheltered nearby.
10.0
Cierra
Exceptional
family with young children
01-06-2017
Pros: Everything about my suite was awesome!!!
Cons:
10.0
Denna
Exceptional
young couple
01-03-2017
Pros: I like everything about my stay. will be coming back.
Cons: There was nothing that I dislike.
7.9
Alanna
Good
family with young children
12-17-2016
Pros: Room set up
Cons: Needed breakfast
Later check out time
8.8
Cassandra
Excellent
review category group of friends
11-12-2016
Pros: Was comfortable and clean.
Cons: The fact that we were accused of smoking in room and were told to check out..no refund of deposit nor the money spent on the room that day.300 dollars total....plus had to come out of my pocket another 200 dollars for taxi and new room after we had been staying there all wk. The manner in which that was handled was more than a little unprofessional..your staff spoke to us as if we were idiots and clearly didn't care what we had to say...they made their minds up before even asking any questions. Very rude both the manager and front desk clerk. I would definitely recommend a customer service class and for everyone to learn some manners and respect. So unprofessional
4.2
Ashley
Disappointing
young couple
11-08-2016
Pros: Low cost was a plus and the kitchen in the room was nice to have.
Cons: Very noisy, dirty sheets with stains, staff seemed bothered when we asked for help, shuttle took 30 minutes to arrive at the airport even after we called ahead and scheduled a pick up.
8.8
Brooklynne
Excellent
young couple
10-27-2016
Pros: Everything about this hotel was fantastic. The room was extra large and gorgeous. Everything was immaculately clean and well maintained. The staff was immensely friendly and helpful.
Cons: The only thing that would prevent me from staying at this hotel again is that the bed was miserably uncomfortable. I woke up the next morning in physical pain and exhausted because I did not sleep well at all. Everything else was fantastic.
10.0
Michael
Exceptional
solo traveller
10-22-2016
Pros: Excellent location, facilities and clean
Cons: No problems
10.0
Victor
Exceptional
solo traveller
09-09-2016
Pros: Everything...
Cons: Nothing...
7.5
Graeme
Good
solo traveller
09-06-2016
Pros: Great location. Clean rooms and bathrooms.
Cons: Corridors smelt musky. Not fresh. Limited amount of signage and directions.
7.1
Jill
Good
solo traveller
08-12-2016
Pros: nice neighborhood
Cons: long trek to office & broken elevator
7.5
Greg
Good
family with young children
08-05-2016
Pros: Location to Love Field
Cons: Nothing
9.6
Andrea
Exceptional
young couple
07-22-2016
Pros: The staff was very helpful.
Cons: The hallways smelled like smoke.
8.3
John
Very Good
solo traveller
07-15-2016
Pros: It's just a nice quiet place to stay. The staff has a great disposition always helpful
Thanks John
Cons: See above
7.9
Donnie
Good
family with young children
07-11-2016
Pros: HUGE rooms, located right off I-35
Cons: More frequent houskeeping service.
10.0
Arlie
Exceptional
mature couple
06-23-2016
Pros: Our needs were taken care of
Cons: No problems
8.8
Cheryl
Excellent
solo traveller
06-14-2016
Pros: I loved the quietness and the beds were comfortable. The rooms were very clean.
Cons: When I returned to my room the next day house keeping had not cleaned my room. My room smelled like smoke. It must been a smoking room before.
9.6
Ahmad
Exceptional
young couple
06-05-2016
Pros: It was excelent
Cons: Shuttle is necessary
8.8
Laurie
Excellent
review category group of friends
05-24-2016
Pros: The beds being in separate rooms with 2 different air conditioning
Cons: They were a little slow on getting us towels.
10.0
Raymond
Exceptional
mature couple
05-21-2016
Pros: The beds were extremely comfortable. George, the front desk clerk was very friendly and helpful. We stay at this hotel every time my wife has an appointment at U.T. SOUTHWEST. The location is perfect.
Cons:
7.5
Anonymous
Good
solo traveller
05-13-2016
Pros: Room was comfortable and spacious.
Cons: House keeping is once a week which in my view should be twice a week atleast. Several self catering hotels usually have alternate or daily house keeping.
6.7
Siddika
Pleasant
young couple
05-03-2016
Pros: Room was clean and relatively spacious apart from the tiny bathroom.
Cons: Manager on Duty was very rude and unprofessional in checking us in (i.e., took a call and had us wait until she got off the phone, sucked her teeth when I said I'd rather not fill out the rewards form, and yelled down the hall to let us know where the elevator was located) and when we went down to the store to buy some water. She could definitely benefit from some re-training. All other staff members with whom we interacted were friendly and helpful.
8.8
Alexander
Excellent
review category group of friends
05-03-2016
Pros: Cleanliness, facilities were very good. Overall worth the price
Cons: The location is the major downfall
7.9
Anonymous
Good
solo traveller
05-03-2016
Pros: Close to Love Field - close to down town
Cons: the room smelled like something burned in the microwave. Needed to be aired out thouroughly
10.0
Elizabeth
Exceptional
solo traveller
05-02-2016
Pros: Great place ... clean.. everything I needed was taken care of... front desk staff so ROCK..... coming back to enjoy that new gazebo...
Cons:
10.0
Isaiah
Exceptional
review category group of friends
04-14-2016
Pros: When I booked, I requested a bedside photo of John Cena (since it was Wrestlemania weekend) to protect me as I slept. I forgot that I made that request when booking the room. When I checked in, I was asked for my name. I said, "Cruz... Isaiah", the employee at the desk goes "OH, you're Isaiah".
He hands me an 8 by 10 framed picture of John Cena that said "You can't see me" on the top and "Sweet Dreams :)" on the bottom. I burst out into laughter. The fact that the staff was able to grant my request made my stay even better! The hotel was awesome and the free shuttle for a 5 mile radius was a great perk. All of the staff that I encountered that weekend was amazing. Thank you all!!
Cons:
9.2
Theresa
Wonderful
solo traveller
04-09-2016
Pros: Very comfortable bed. Kitchen was well stocked. Staff was very friendly. I love this hotel. I've stayed at this hotel before and it is my favorite hotel choice. Wish I could stay more often.
Cons: Bedrooms are a little small. I wish that I could get a little better price so I could afford to stay more often.I make at least (2) nine night trips and (2) three night trips a year to this area and would prefer this hotel but price is a little too high.
10.0
Rachel
Exceptional
young couple
04-07-2016
Pros: Staff are amazing and so helpful, shuttle service was a god send, they will take you and pick you up free of charge anywhere within a 5 mile radius! Rooms have everything you need, we used the free laundry room the day before we left to do all our washing to save a job when we got home! 100% recommend these suites, didn't use the gym but had a look and has everything you need, didn't have time to use the pool but it looked very clean.
Cons: Room did smell a little, staff suplied a spray to help alleviate the issue and offered us a move but once you were in it was less noticeable, this was due to what I belive to be years of allowing smoking, the suites are due to be renovated which should sort this out
9.2
Traveling
Wonderful
family with older children
03-23-2016
Pros: beds were very comfortable. rooms were roomy and well equipped
Cons:
7.9
Michael
Good
solo traveller
03-18-2016
Pros: wifi is consistent and fast
appliances nice and clean
Cons: hall carpet cleaned while there.....very strong odor
10.0
Arien
Exceptional
mature couple
03-04-2016
Pros: Hotel was very comfortable and clean. Staff was helpful and attentive. Easy check in and out.
Drove rental vehicle to nearby DART light rail station and used DART to visit many tourist sites
in Dallas and Fort Worth. We also attended professional hockey and basketball games
at the American Airlines Center located just a short block from Victory DART station.
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