Unlike many Hiltons, this hotel has a small footprint, offering a boutique experience. An intimate rooftop pool and cozy bar area complement the tasteful and neutral rooms. It's located in an affluent neighborhood, within walking distance of a plethora of shops, eateries and services.
Smoke free premises. 224 units. 11 stories, interior corridors. Accessibility (Call).
Cons: plumbing did not work well - toilet overflowed and it took a while to get it tended to; no hot water from sink air conditioning did not cool room adequately
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: The staff in every area, Front Desk: Hotel Employee were great in helping me redo my reservation. All the guys in valet and baggage handling were great
Cons: In 4 nights stay, my bathroom was never cleaned, not was the trash emptied. When I finally had to call down to have the room made up. the bed got made and the towels left on the bed. The used towels were still in a pile on the bathroom floor.
8.0
Verified Hotel Guest
Very Good
Family with Teens
04-13-2018
Pros: Beautiful lobby and the decor in the rooms was nice. Comfortable beds.
Cons: The bathroom needed attention. The tub didn't drain well, faucet was broken and the robe hook was coming out of the wall.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: The hotel was nice; it is in a decent location. The decor was nice.
Cons: There is only valet parking, which is very expensive.
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros: Central location, friendly staff.
Cons: Parking, street and area under construction.
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros:
Cons: When purchasing, no mention was made of the Valet parking fee which totaled more than 20% of the room cost.
10.0
Richard
Exceptional
Traveling as Couple
04-13-2018
Pros: Friendly people
Cons: Shower needed a good cleaning
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros:
Cons: Valet only for $30
1.0
Ken
Very Poor
Traveling as Couple
04-13-2018
Pros: THE AREA OF TOWN WAS WALKER FRIENDLY. LOTS OF SHOPPING AND EATING.
Cons: PARKING WAS 3 DARK BLOCKS AWAY. VALLETTE WAS $28 A NIGHT. THIS FACT WAS NOT WELL PUBLICIZED. THE STREET OUT FRONT IS UNDER CONSTRUCTION AND DIFFICULT TO MANEUVER. MOLD IN TUB. DATED FIXTURES IN TUB AS WELL.
10.0
James
Exceptional
Group Traveler
04-13-2018
Pros:
Cons: I was not expecting to have to pay for overnight parking. I would have liked to know that in advance.
7.5
Cynthia
Good
solo traveller
04-03-2018
Good
Pros:
Cons:
10.0
Jena
Exceptional
young couple
03-28-2018
Exceptional
Pros:
Cons:
4.6
Celia
Disappointing
solo traveller
03-15-2018
Terrible hotel but great location.
Pros:
Cons: Service at breakfast and bar slow and bad food.
Sheets and comforter scratchy an stiff
9.6
Jason
Exceptional
solo traveller
02-26-2018
Exceptional
Pros:
Cons:
5.0
Jennifersw
Fair
solo traveller
02-24-2018
Passable
Pros:
Cons: The first room I was given the tv didn’t work and the tub was not clean.
The second room I was given the coffee maker didn’t work. The front desk manager did comp me breakfast.
10.0
Randy
Exceptional
family with young children
02-19-2018
Exceptional
Pros: Bar drinks were too expensive
Cons:
10.0
Dzondria
Exceptional
solo traveller
02-14-2018
The staff and housekeepers were...
Pros: The beds were very clean from the mattress to the sheets.
Cons:
5.4
Julia
Fair
review category group of friends
02-05-2018
Passable
Pros:
Cons:
5.8
Beverly
Okay
young couple
01-29-2018
Ok not great for cost‼️
Pros: Told by guests starting at hotel nearby free parking garage ; no need to Valet.
Valet too expensive for quality of room at hotel. This hotel has gone down since 2009...
Cons: See above
10.0
Tamara
Exceptional
family with young children
01-24-2018
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
review category group of friends
01-20-2018
I will visit again.
Pros: Convenient location.
Cons:
10.0
Stacy
Exceptional
review category group of friends
01-14-2018
Exceptional
Pros:
Cons:
10.0
Stacy
Exceptional
review category group of friends
01-14-2018
Exceptional
Pros:
Cons:
5.8
Kylie
Okay
young couple
01-11-2018
Okay
Pros:
Cons:
9.2
Kristin
Wonderful
young couple
01-07-2018
Superb
Pros: we love this hotel. We stay here when we are traveling to/from Lovefield.
Cons:
5.8
Benjamin
Okay
family with young children
01-03-2018
Okay
Pros: Rooms were spacious and nice.
Cons: The parking situation is a mess if you're traveling with a family. They only offer valet parking and it's an extra $30 per night plus tips. That would have added up to an extra $80 for our stay with all the tips. They told me there was no self parking but I could use a free public parking garage 2 blocks down the street. Mind you it was really cold the week we stayed so constant walks back in forth in the cold. They just didn't offer any other suggestions even when they knew I wasn't happy. We felt unwelcome the entire time we were there and it put a huge damper on our trip. Do not stay here if you are coming with kids on a budget. It's fine for a business trip with the company card.
10.0
Gabrielle
Exceptional
young couple
12-20-2017
Exceptional
Pros:
Cons:
7.1
Anonymous
Good
solo traveller
12-11-2017
Comfortable, adequate, good staff
Pros: Convenient location, comfortable bed, nice lobby. Staff was fairly friendly and helpful.
Cons: Hated that the room didn’t have complimentary bottle water. WiFi left a little to be desired. Also had a bathroom door that wouldn’t stay ajar, which made it fairly difficult to stand at the sink and do anything without being hit in the back or needing to find a makeshift doorstop
10.0
Jen
Exceptional
solo traveller
12-10-2017
Exceptional
Pros:
Cons:
8.3
Karen
Very Good
young couple
12-07-2017
Very good
Pros:
Cons:
7.5
Anonymous
Good
mature couple
12-04-2017
Good
Pros:
Cons:
2.5
Anonymous
Poor
mature couple
10-18-2017
Very poor
Pros:
Cons:
10.0
Anonymous
Exceptional
mature couple
10-11-2017
Exceptional
Pros:
Cons:
9.6
Christine
Exceptional
review category group of friends
08-28-2017
Exceptional
Pros:
Cons:
8.8
Amanda
Excellent
young couple
08-09-2017
Staff was nice. Room could...
Pros: The staff was extremely nice and accommodating. I especially appreciated the valet driver who walked me to my door and opened it for me. The overall experience was pleasant.
Cons: We stayed in a King Room on the Executive Floor. I was expecting something a little more glamorous for the price I paid. The room was small with an unimpressive bathroom. I feel like I paid extra just to have free cookies and soda. I could have booked at 3-room King suite at the Holiday Inn Express, which would have looked nicer and saved me a few bucks.
7.9
Noelia
Good
young couple
08-07-2017
Good
Pros: The morning breakfast was excellent and fresh. Staff were accommodating and friendly.
Cons: Decor was extremely outdated
8.3
Norma
Very Good
young couple
07-28-2017
Very good
Pros:
Cons:
10.0
Allison
Exceptional
solo traveller
07-19-2017
Exceptional
Pros:
Cons:
10.0
Anonymous
Exceptional
young couple
07-18-2017
Very comfortable room.
Pros: Everyone is super nice and took care of all my requests quickly. Very friendly staff. Yes, the bed is like a cloud.
Cons: The buffet breakfast wasn't very good.
9.6
Jamye
Exceptional
young couple
07-10-2017
Exceptional
Pros:
Cons: Bed cover too hot
10.0
Cheri
Exceptional
family with young children
07-10-2017
Vacation Stay!!
Pros: Almost everything was great
Cons: Only allowed Valet parking
7.5
Greg
Good
young couple
07-08-2017
Good
Pros:
Cons:
8.8
Sarah
Excellent
review category group of friends
07-05-2017
10/10 would stay here again.
Pros: The walls were super thick. Absolutely no noise issues. A/C worked very well, kept our room very cool. The beds were very comfy, slept amazingly. The mini fridge kept my wine chilled wonderfully. It's a valet only hotel (didn't know that when I booked) but I loved not having to park my car! Very pleased with how nice the valet team and staff was during my stay. Definitely got my money's worth.
Cons: The pool was only three feet deep! I was under the impression it was a swimming pool not a wading pool.
8.3
Shawnita
Very Good
review category group of friends
07-03-2017
Very good
Pros: I felt the ambiance was relaxing.. the accommodations was well prepared and the facilities well maintained
Cons: They wanted to give me the current rate vs what I booked for online.
3.8
Anika
Poor
review category group of friends
07-03-2017
Very disappointed
Pros: Kindness of the valet workers
Cons: Where should i start... i booked this location based upon the amenities that i assumed after calling to verify came with this location. My sisters and i were in town for a major conference. I inquired about shuttle services due to extreme parking prices and availability for conference and i was told that this service was provided, which was not true, what if i had flown in town verses deciding to drive there??? As we arrived i then asked parking prices and was given one rate for the whole time i was there and was later told it was the daily rate... what if i had a strict budget??? Due to expecting to be at the conference all day and night we asked about an early checkin... early meaning an hr before normal checkin time, and was told because of the high demand that people were asking to checkin in earlier today we have decided to charge a fee of $25 extra dollars!!! REALLY 1hr before normal time!!! So after expressing to them that i know that have to be aware of the conference that is going on and that the prices are already raised due to it... i got a fake smile and was told no mam we were not aware
5.4
Mary
Fair
young couple
06-25-2017
Passable
Pros: The location was convenient and the room was O. K. It was quiet and the car service was efficient.
Cons: In the room at the hotel the rods to close the curtains were broken and we had to close the curtains by hand which was difficult because they were tall and heavy. The drain in the bathtub would not open or close completely so the tub was slow to drain. There were no face cloths left in room after maid service on the second day. The parking fee of $28.00 per day is ridiculous.
10.0
Marion
Exceptional
young couple
06-11-2017
Great hotel!
Pros: Loved the shopping and restaurants nearby! Very walkable from the hotel
Cons:
3.3
Single
Poor
family with young children
06-07-2017
Not at all what I...
Pros: Not much
Cons: Cleanliness, smelled of smoke, noisy as room was right by the elevator,
Uncomfortable pillows, dirty comforters
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