Unlike many Hiltons, this hotel has a small footprint, offering a boutique experience. An intimate rooftop pool and cozy bar area complement the tasteful and neutral rooms. It's located in an affluent neighborhood, within walking distance of a plethora of shops, eateries and services.
Smoke free premises. 224 units. 11 stories, interior corridors. Accessibility (Call).
Pros: The lobby is very nice. Beautifully decorated l
Cons: The rooms were not as nice as I expected them to be especially the bathrooms.
8.0
Anonymous
Very Good
07-21-2017
Pros: Great location, close to both 75 and NDT. Also within walking distance to several stores and restaurants and a stone's throw from Northpark.
Cons: The rooms did not come with the usual complimentary soap/shampoo. I almost never pack my own as I typically rely on the hotel's sample sized ones.
8.0
Anonymous
Very Good
07-21-2017
Pros: Beautiful lobby and the decor in the rooms was nice. Comfortable beds.
Cons: The bathroom needed attention. The tub didn't drain well, faucet was broken and the robe hook was coming out of the wall.
7.0
Anonymous
Good
07-21-2017
Pros: Location
Cons: they charge for WiFi and the bathroom faucets need to be changed.
7.0
Anonymous
Good
07-21-2017
Pros: Nice hotel staff. Complimentary upgrade to Executive level.
Cons: 1) no self-parking option. Valet is $26/day 2) Hotel room seems like a 3.5 star hotel rather than the Hilton.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Small mishap was more than compensated for by the front desk.
Cons:
7.0
Anonymous
Good
07-21-2017
Pros: The hotel was nice; it is in a decent location. The decor was nice.
Cons: There is only valet parking, which is very expensive.
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very comfortable, secure room. Friendly and welcoming staff. Great location
Cons: None
10.0
Anonymous
Exceptional
07-21-2017
Pros: Friendly people
Cons: Shower needed a good cleaning
8.0
Anonymous
Very Good
07-21-2017
Pros: Hotel was nice, and very clean.
Cons: The hotel seems to force expensive valet parking on you. There's nowhere close to park, if you are carrying multiple bags to your room. Once I got my car from valet, it took 15 minutes to be able to drive, due to traffic from construction on the street.
10.0
Anonymous
Exceptional
07-21-2017
Pros: The room, bed, sheets!!
Cons:
1.0
Anonymous
Very Poor
07-21-2017
Pros: THE AREA OF TOWN WAS WALKER FRIENDLY. LOTS OF SHOPPING AND EATING.
Cons: PARKING WAS 3 DARK BLOCKS AWAY. VALLETTE WAS $28 A NIGHT. THIS FACT WAS NOT WELL PUBLICIZED. THE STREET OUT FRONT IS UNDER CONSTRUCTION AND DIFFICULT TO MANEUVER. MOLD IN TUB. DATED FIXTURES IN TUB AS WELL.
8.3
Anonymous
Very Good
07-24-2016
Very good
Pros:
Cons:
7.9
Anonymous
Good
09-20-2015
Good
Pros:
Cons:
9.6
Anonymous
Exceptional
07-10-2017
Exceptional
Pros:
Cons: Bed cover too hot
10.0
Anonymous
Exceptional
07-10-2017
Vacation Stay!!
Pros: Almost everything was great
Cons: Only allowed Valet parking
8.8
Anonymous
Excellent
07-05-2017
10/10 would stay here again.
Pros: The walls were super thick. Absolutely no noise issues. A/C worked very well, kept our room very cool. The beds were very comfy, slept amazingly. The mini fridge kept my wine chilled wonderfully. It's a valet only hotel (didn't know that when I booked) but I loved not having to park my car! Very pleased with how nice the valet team and staff was during my stay. Definitely got my money's worth.
Cons: The pool was only three feet deep! I was under the impression it was a swimming pool not a wading pool.
8.3
Anonymous
Very Good
07-03-2017
Very good
Pros: I felt the ambiance was relaxing.. the accommodations was well prepared and the facilities well maintained
Cons: They wanted to give me the current rate vs what I booked for online.
3.8
Anonymous
Poor
07-03-2017
Very disappointed
Pros: Kindness of the valet workers
Cons: Where should i start... i booked this location based upon the amenities that i assumed after calling to verify came with this location. My sisters and i were in town for a major conference. I inquired about shuttle services due to extreme parking prices and availability for conference and i was told that this service was provided, which was not true, what if i had flown in town verses deciding to drive there??? As we arrived i then asked parking prices and was given one rate for the whole time i was there and was later told it was the daily rate... what if i had a strict budget??? Due to expecting to be at the conference all day and night we asked about an early checkin... early meaning an hr before normal checkin time, and was told because of the high demand that people were asking to checkin in earlier today we have decided to charge a fee of $25 extra dollars!!! REALLY 1hr before normal time!!! So after expressing to them that i know that have to be aware of the conference that is going on and that the prices are already raised due to it... i got a fake smile and was told no mam we were not aware
5.4
Anonymous
Fair
06-25-2017
Passable
Pros: The location was convenient and the room was O. K. It was quiet and the car service was efficient.
Cons: In the room at the hotel the rods to close the curtains were broken and we had to close the curtains by hand which was difficult because they were tall and heavy. The drain in the bathtub would not open or close completely so the tub was slow to drain. There were no face cloths left in room after maid service on the second day. The parking fee of $28.00 per day is ridiculous.
10.0
Anonymous
Exceptional
06-11-2017
Great hotel!
Pros: Loved the shopping and restaurants nearby! Very walkable from the hotel
Cons:
3.3
Anonymous
Poor
06-07-2017
Not at all what I...
Pros: Not much
Cons: Cleanliness, smelled of smoke, noisy as room was right by the elevator,
Uncomfortable pillows, dirty comforters
4.2
Anonymous
Disappointing
05-22-2017
Underwhelmed
Pros:
Cons: Was expensive, in part due to timing of my booking, however, unhappy with the bathroom plumbing, had to spend time working out how the shower worked and then the water ran cold for quite a while including while I was trying to communicate problem with concierge. Hot water did eventually come, it was several minutes though. The fittings were also loose and coming away from the wall.
Breakfast that was inclusive and served in upstairs room, was very limited and I wasn't aware of the separate arrangement so on the first day had breakfast downstairs.
Altogether it felt a little shabby.
9.6
Anonymous
Exceptional
05-12-2017
Exceptional
Pros: Service. Beds comfort
Cons:
4.6
Anonymous
Disappointing
04-22-2017
Not a good experience.
Pros: The room was clean.
Cons: The room pictures were deceptive. Room was tiny. "Heated" pool was cold. "Executive" lounge was lacking. Breakfast wasn't great. Staff was rude.
9.0
Anonymous
Wonderful
04-15-2017
Great hotel, great location, small...
Pros: The location is perfect, within walking distance from lots of restaurants and shopping. A short drive from down town.
Cons: We had to call the front desk for security twice and then I had to go down there to complain about the room next to me. They were extremely loud, yelling playing music, bagging on the wall, slamming doors from 0100-0300.
Also, the handles for the shower and the sink were loose and not maintained.
8.8
Anonymous
Excellent
04-05-2017
Fabulous
Pros: The room was comfortable and nicely furnished.
Cons: The drain assembly in my tub was completely loose and no longer "installed" in the tub. I put it aside. I was able to shower since the water drained properly, but was surprised by the general lack of upkeep.
2.9
Anonymous
Poor
02-27-2017
Last on your list for...
Pros: The food was awful. The only helpful person was the first concierge I called. The cleaning staff our first day was extremely rude, she clearly did not want to be there. She didn't even leave clean towels when she finally made it in to clean the room. The room service tray from breakfast was left in our room even though we asked to have it removed.
Cons: The restaurant was terrible. There was no one to seat us at 6:00, we had to go and get someone from the bar. Dressing on the side should be easy enough, they couldn't handle that. Breakfast room service was terrible, had to call down twice to get a simple order corrected. Person taking our order was rude.
10.0
Anonymous
Exceptional
02-13-2017
Perfect
Pros: I totally enjoyed my stay. Everyone was ex-
tremely professional and friendly. The room
was spotless.
Cons: Restaurant room service is wonderful. Everything was delicious and served as ordered. The restaurant isn't so good. Service
is very slow.
10.0
Anonymous
Exceptional
01-26-2017
New Years Eve in Dallas
Pros: Beautiful deco and good location
Cons:
9.2
Anonymous
Wonderful
01-18-2017
Superb
Pros: Very clean and great location.
Cons: I believe the person next door to us was smoking marijuana and since our rooms were joined by a door the smell was getting into our room. Security came to our room at one point and accused us of smoking. That was unpleasant.
7.1
Anonymous
Good
01-14-2017
Eat somewhere else.
Pros: It was clean and quiet
Cons: The location, parking restrictions and fee, and the restaurant was overpriced and extremely disappointing in every aspect.
6.3
Anonymous
Pleasant
01-11-2017
Pleasant
Pros:
Cons: My card was charged several times with charges that I was unaware of. I was NOT told that my card would be charged an extra $50 "in case I wanted to something to be charged to my room" or that I would be charged $35 more for the hotel room in case anything happened and I was charged extra for the parking "in case anything happened". However, the staff did NOT explain these charges before they were made. I had to go down and ask about them when I saw money taken out of my account several times and was told that the extra money charged would be credited back to me. That would have been okay had I been told about these unexpected overcharges. My card was charged $75 more than what is on my end of stay invoice. I am currently waiting for the money they overcharged my card to be credited back to me.
10.0
Anonymous
Exceptional
01-02-2017
LOVE The Hilton!
Pros: I loved everything about my stay at The Hilton. Thank you so so so much!
Cons:
9.6
Anonymous
Exceptional
01-02-2017
I would stay there again
Pros: Staff was friendly
Cons: Food options
9.2
Anonymous
Wonderful
12-31-2016
Excellent choice for $$
Pros: Perfect location in the heart of highland park. The staff was incredibly nice. The room was very large.
Cons: The toilet never seemed to flush properly and clogged with each use.
10.0
Anonymous
Exceptional
12-30-2016
Excellent
Pros: Everything was Excellent
Cons: NA
8.3
Anonymous
Very Good
12-28-2016
Great Hotel with piss poor...
Pros: Hotel location in proximity to Edgemere.
Cons: Valet only hotel parking @ $26.00 per day. This should be mentioned on website.
9.6
Anonymous
Exceptional
12-20-2016
Great location and value for...
Pros:
Cons: The rooms aren't very sound proof. The first night I could hear the man next door, he went to sleep pretty early. The next night there was a pretty loud party across the hall till well past midnight. I didn't call about as I hate to ruin someone else's good time!
9.6
Anonymous
Exceptional
12-19-2016
Exceptional
Pros:
Cons: was hard to regulate the hot water in the shower!
8.8
Anonymous
Excellent
12-12-2016
Good location and sleep
Pros:
Cons: I made reservations for multiple rooms (funeral) and came in, checked them in and paid for the rooms. When 2 out of 3 couples arrived, the front desk could not locate their reservations (because they were already checked in) and my friends/family had to call me to talk to the person at the desk. Once explained they were able to get them their keys. This is a gap in your front desk function - probably doesn't happen often but should not be this difficult!
10.0
Anonymous
Exceptional
12-06-2016
Great location with goodnight sleep...
Pros: Staff was friendly. Place was clean. Internet and TV convenient. Food was good. Excellent restaurant choices nearby.
Cons: Valet Parking a bit pricy. Self-parking would have been nice.
8.8
Anonymous
Excellent
12-05-2016
Would Stay Again
Pros: The bed and pillows were super comfy
Cons: Was kind of loud. Was on the executive floor and could easily hear people talking outside and closing their room doors. Also not a fan of the forced valet parking. But it is what it is
7.9
Anonymous
Good
11-28-2016
Pretty good!
Pros: Loved the room and the hotel was spotless!
Cons: The staff could've been more nicer when I request an earlier checking time.
4.2
Anonymous
Disappointing
11-22-2016
Not what it once was!
Pros: I was on the 9th floor and the noise was equal to motel 6 . Very disappointed.
Cons: Make key floors exclusive , as price is.
9.2
Anonymous
Wonderful
11-10-2016
Superb
Pros:
Cons: Great hotel for business; downside is no On Demand; very limited TV options -they need to update
10.0
Anonymous
Exceptional
11-07-2016
We enjoy our stay very...
Pros: The bed was heavenly.
Cons: The shower head was difficult to adjust.
7.5
Anonymous
Good
10-24-2016
I wasn't bad
Pros: I liked the themed support for SMU Family Weekend. The staff was also very good.
Cons: The restaurant and bar simply did not have great food available. The surrounding construction made coming and going difficult.
9.2
Anonymous
Wonderful
10-22-2016
Superb
Pros: Great Location and staff. Clean, quiet and comfortable for business travel.
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