A manager's reception is offered Monday through Thursday nights. The public areas and bathrooms feature on-trend décor. The rooms have a mix of classic and modern appointments.
78 units, some two bedrooms, efficiencies and kitchens. 3 stories, interior corridors.
1-7 night minimum stay, cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Wonderful
Based on Ratings from 37 guests
Showing reviews 1 - 5 of 50
10.0
Anonymous
Exceptional
08-11-2017
Pros: the room was extremely clean. the bed was comfortable and spacious suite. Loved that you served real scrambled eggs vs the omelets that you microwave like other hotels.
Cons: the breakfast could have had more options. The danish or what ever was gone with 1 small item left and never refilled. the space to stand and make toast vs where you make waffles is tight.
10.0
Anonymous
Exceptional
08-14-2017
Exceptional
Pros: Staff was more than welcoming. They went out of there way to make my stay comfortable.
Cons:
10.0
Anonymous
Exceptional
08-12-2017
This hotel was absolutely wonderful!
Pros: My husband and I brought our teenage children to Dallas for a fun filled vacation. We were searching for a hotel that offered a two bedroom suite for a reasonable rate. And we found exactly what we needed here at Homewood Suites. Housekeeping was prompt every day and everything was sparkling clean from the first moment we arrived. Every single staff member that we came in contact with was cheerful, helpful, and welcoming. They have close parking which made loading and unloading our vehicle very easy. They offer a delicious breakfast and a wonderful evening reception on Monday through Thursday which we participated in every day. We will certainly stay at this hotel every time we visit Dallas!!
Cons: There was not 1 single thing I would change. :-)
10.0
Anonymous
Exceptional
08-07-2017
Exceptional
Pros: Staff excellent and friendly
Cons: Smell
7.5
Anonymous
Good
07-25-2017
Great place /Need to Update
Pros: The staff was wonderful, helpful, very friendly. The breakfast and snacks were great! Rooms was comfortable.
Cons: Just need to update the furniture and carpet in the rooms.
Minor complaint the cleaning staff did not get to clean the room 2 days in a row even though we left the room for hours at a time .
6.0
Anonymous
Pleasant
07-24-2017
Okay Stay.
Pros: Room was spacious and pretty clean. Staff was very nice and helpful.
Cons: Hallways didn't seem to use the AC so it was quite hot. Elevator was broken the entire stay and seems to be in need of major repair. Breakfast was okay but evening socials lacked what other Homewood Suites have provided. Outside areas were clean and there is plenty of parking. Overall, not the best and not the worst but could use some improvement.
6.3
Anonymous
Pleasant
07-11-2017
Somewhat Satisfied
Pros: The full kitchen was a plus. The bedroom was comfortable. The living room area was nice. The indoor pool and workout center was pretty good too.
Cons: The bathroom could have been a lot cleaner. Stains were highly visible on glass cups. Old hair was stuck on face towels. The toilet was dirty on the inside as well. Plus there's a 50.00 dollar incidentals fee that the staff doesn't tell you about upon check-in.
3.8
Anonymous
Poor
06-25-2017
Poor
Pros:
Cons: Toilet was stopped up they never came to fix it went and bought my own plunger
9.2
Anonymous
Wonderful
06-21-2017
Will return
Pros: Basic continental breakfast
Cons: N/A
9.6
Anonymous
Exceptional
06-14-2017
Excellent service, cleanliness and quiet
Pros: Friendliness of staff. Comfortable quiet room.
Cons:
9.6
Anonymous
Exceptional
06-07-2017
Relaxing & welcoming accommodations &...
Pros: The separate bedroom was welcome & definitely the ice maker! The breakfast was excellent especially the variety and real plates! Check in staff & woman working during breakfast (actually everyone) very friendly.
Cons: There was a short (or something) in the lights in the bathroom. We couldn't use use the fan when the light & heat lamp were on or the lights turned off. Another time the lights just totally went off while in the shower. We were in 308.
8.8
Anonymous
Excellent
05-22-2017
Fabulous
Pros:
Cons: I would have given it highest rating, however the air conditioner was not cooling properly and was leaking into the a/c closet floor. It got the carpet pretty wet in the bedroom and it was not fixed during the three days we were there. The shower head in the bathroom was broken as well. However the property manager gave us a big discount on the room rate due to the problems we experienced. We also did have the option to move to a smaller room but we chose to stay in our 2 bedroom unit.
10.0
Anonymous
Exceptional
05-09-2017
Exceptional
Pros: Very nice and felt welcome
Cons:
7.1
Anonymous
Good
04-25-2017
Convenient to everything.
Pros: The breakfast was different every morning. The parking was convenient.
Cons: The bed wasn't comfortable and it was supposed to be a king, but felt more like a queen and the pull out sofa was very hard.
7.9
Anonymous
Good
04-24-2017
Good
Pros: Breakfast was good! Room was nice size!
Cons: The room was supposed to be non-smoking but smelled a lil musty like had been smoked in before.
8.3
Anonymous
Very Good
04-24-2017
Very good
Pros: Breakfast was good, better than I expected.
Cons: The bed was very uncomfortable and hard to sleep on.
7.1
Anonymous
Good
04-17-2017
Kid friendly but toilet problems
Pros: Pool area very kid-friendly!
Cons: The toilet was clogged and we asked for a plunger around 8 in the evening. We called after 30 minutes to follow up on plunger and was told they were a bit busy and will bring it up now. Called 20 minutes after that saying we don't mind going to the front desk to pick it up; they said 'no, they'll bring it right up.'
We got the plunger the next morning before we were about to check out. We had to use the restroom downstairs for the evening/morning.
7.1
Anonymous
Good
03-26-2017
Good
Pros: Location and breakfast
Cons:
5.8
Anonymous
Okay
03-20-2017
Amenities nice, disappointed in manager
Pros: Bed comfortable. Room clean, but not immaculate. Indoor pool was nice for grandkids. Breakfast was tasty, with hot and cold options.
Cons: Service. We called at 3 pm and confirmed cc information to guarantee room availability. Room was not available yet when we arrived at 8 pm, as room still not cleaned. Manager claimed his cleaning staff had quit unexpectedly. We waited 1 1/2 hours till available to check in. Manager stated he was reducing rate. At checkout, manager denied this had been said. No integrity.
7.1
Anonymous
Good
03-14-2017
Good
Pros: Loved that the pool stayed open late! Breakfast awesome! Kids loved having the option of going to basketball court!
Cons: Only one elevator, bathroom could have been a little cleaner- took a bath to look up at soap scum and dirt under soap holders- corners of bathroom by baseboard had not been cleaned in a while, toilet leaked every flush notified staff - they didn't have anybody come see about it untill the hour I checked out after 3 night stay, and the leftover smeel from the previous persons musk still lingered in the room!
10.0
Anonymous
Exceptional
03-05-2017
Great place to stay.
Pros: Evening social was nice
Breakfast was good. The room was comfortable.
Cons:
4.6
Anonymous
Disappointing
03-01-2017
Disappointing
Pros:
Cons: My room was dirty. The bed in the couch was filthy I had to clean it myself. I did not have proper sheets they gave me to top sheets not fitted sheets bed was full of old food. the food had to be washed off bed and had to have a clean mattress pad. For the money paid it was horrible.
8.8
Anonymous
Excellent
01-21-2017
Nice place
Pros: Cozy room, plenty of space.
Cons: Not much parking. Had to park a little far away.
10.0
Anonymous
Exceptional
01-10-2017
Even in crisis we were...
Pros: When we arrived they were in the middle of a crisis in the form of a burst pipe. This did not stop anyone from treating us like quality guests. They work diligently to make sure all guests were accommodated and well cared for. Despite the "crisis" I felt welcomed and cared about.
Cons: Very hard to find your way back to the lobby, so we learned! There's just one hallway that we found, so the rest felt a little like a maze.
8.8
Anonymous
Excellent
01-05-2017
Fabulous
Pros: comfort
Cons: smoke smell from beside room
10.0
Anonymous
Exceptional
01-02-2017
Exceptional
Pros: I loved everything it's was perfect
Cons: Y'all quoted me 123$ they charged me 140$
4.6
Anonymous
Disappointing
01-02-2017
Not as advertised
Pros: Manger and staff very accommodating for my troubles very pleasant
Cons: Ceiling light hanging off the ceiling. Room not as advertised all special requests not met. Trash everywhere
9.2
Anonymous
Wonderful
11-08-2016
Superb
Pros:
Cons: It was a little far away from everything we wanted to do, but such a deal so we definitely didn't mind driving!
10.0
Anonymous
Exceptional
11-02-2016
Awesome.
Pros: The staff was EXCELLENT! They handled all of our needs immediately. Went above and beyond for us. The front desk staff helped us so much. They were friendly! One gentleman even went to every floor looking for the trolley then delivered it to my room.
Cons:
7.5
Anonymous
Good
10-01-2016
Good
Pros: Size
Cons: No refills for shampoo and conditioner, makeup remover tissue
10.0
Anonymous
Exceptional
09-26-2016
Amazing staff, rooms, location. Everything
Pros: Staff was amazing. They went above and beyond making our stay in Dallas exceptional. We will be back!
Cons:
8.8
Anonymous
Excellent
08-25-2016
Fabulous
Pros:
Cons: a group of young hookers was rather loud ,and I'm not fond of loud noises, but everything else was fine.
10.0
Anonymous
Exceptional
08-25-2016
Exceptional
Pros:
Cons: Breakfast was just okay
8.8
Anonymous
Excellent
06-11-2016
good stay
Pros: Great hotel, helpful staff, good kitchen facility, great indoor pool
Cons: The area is not safe at night.
10.0
Anonymous
Exceptional
05-09-2016
Short and Sweet; Worth a...
Pros: Location.
Ease of parking; access to the facility. Breakfast was tasty (did not eat the PM offering).
Quiet and peaceful except for A/C
Cons: A/C was noisy.
A soiled or maybe discolored butter knife was in the cutlery drawer.
Poor views from the windows of Unit 309.
8.8
Anonymous
Excellent
04-12-2016
Great staff, friendly, and pleasant...
Pros: They did the dishes everyday, responded quickly, were very pleasant to communicate with, and made you feel at home.
Cons:
10.0
Anonymous
Exceptional
03-30-2016
Exceptional
Pros: The whole stay
Cons:
7.5
Anonymous
Good
03-20-2016
Good experience all around.
Pros: Nice room and comfortable bed
Cons: Swimming had strong chemical smell.
10.0
Anonymous
Exceptional
02-19-2016
We'll happily return!
Pros: Great location, awesome and helpful staff that went out of there way to great you before you walked in the door. They even came outside to ask if you needed help putting your luggage in your car to leave. Great breakfast and large facility for your money.
Cons: Nothing it was great as is!
10.0
Anonymous
Exceptional
02-16-2016
Very comfortable just like home!
Pros: Absolutely loved this hotel breakfast was not to bad as well friendly staff
Cons:
8.8
Anonymous
Excellent
02-14-2016
Fabulous
Pros:
Cons: Was doing constrution at hotel.
10.0
Anonymous
Exceptional
01-29-2016
Excellent all the way around
Pros: Staff was very friendly.
Quiet at night.
Cons:
8.3
Anonymous
Very Good
01-10-2016
Great for families with dogs
Pros: The suite was perfect for our family! And they the staff made our dogs feel welcomed.
Cons: There was a party in the room above us. Kept us up for much of the night. However once the staff were notified they shut it down right away.
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