Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
This is an older yet updated hotel. It is very well maintained and sits on the quiet outer city loop. Guests enjoy dreamy duvet bedding. Fresh baked cookies are offered in the evenings. There are two levels of wireless internet. Standard is complimentary while there is a fee for a faster internet speed.
65 units. 3 stories, interior corridors.
Could use better comforters. Love the setting. Everything was cleaned very well.
Pros: Hotel attendant always nice and friendly.
Cons: My tub drain did not work fully and was in 3rd floor.
4.0
Anonymous
Disappointing
08-11-2017
Staff was incompetent.
Pros:
Cons: The hotel does not allow late check out.
9.0
Anonymous
Wonderful
08-11-2017
New rooms, clean hotel, great hot breakfast, and great with free Internet.
Pros: Great facilities and breakfast, best hotel in town.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros: Guess where the location was
Cons: I have stayed in the Hotel before I think it has went down hill from the last time I stayed. The water was not hot and no pressure and this was at 3 in the morning.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was really nice .
Cons: Well the air air-conditioner wall a little loud other the. That every thing was fine
10.0
Anonymous
Exceptional
08-14-2017
Very happy. Will be back.
Pros: Staff was very friendly. Hotel was clean and spacious. Breakfast was great had a choice of a hot or cold breakfast.
Cons: Elevator was hot. It seemed like the ac wasn't working in it.
7.9
Anonymous
Good
08-11-2017
Good
Pros: It was close to everything. Just a little far from the casino.
Cons: The side door where we park was not working.
10.0
Anonymous
Exceptional
07-29-2017
Two words best describes our...
Pros: We were in an apartment emergency and everyone was so accommodating
Cons: Nothing
5.8
Anonymous
Okay
05-08-2017
Only Game in Town?
Pros: The hot breakfast is quite nice.
Cons: I woke so stiff and sore from the bed! We had to be careful to not close the meeting room door all the way because the doorknob was missing from the outside! I also, because of the missing doorknob, could not secure the room and my equipment overnight and had to break everything down and haul it to my room each night.
9.2
Anonymous
Wonderful
03-27-2017
Very relaxing.
Pros: The staff were wonderful. The room was clean and the bed was SUPER comfy.
Cons: There wasn't much I didn't like...I suppose it would be the entranced to the hotel. At night can be dangerous, can't see the entrance. Perhaps it should have ground lightning.
7.5
Anonymous
Good
03-20-2017
Good
Pros:
Cons: Water would not get hot enough
10.0
Anonymous
Exceptional
03-14-2017
Great place to stay
Pros: Friendly staff
Cons:
7.9
Anonymous
Good
02-19-2017
Good
Pros: I really liked there beds they were perfect for me!
Cons: Everything was ok no complaints
10.0
Anonymous
Exceptional
02-07-2017
Great get away.
Pros: Staff very knowledgeable and helpful, loved our stay1
Cons:
6.7
Anonymous
Pleasant
01-04-2017
Pleasant
Pros: breakfast pillows and bed
Cons: shower they put us in a handicap room with very old shower head that you have to hole with one hand we never ask for a handicap room
10.0
Anonymous
Exceptional
12-22-2016
Overnight stay
Pros: The bed and breakfast
Cons: Nothing
10.0
Anonymous
Exceptional
11-30-2016
Loved it, will stay there...
Pros: Room very clean
Cons:
9.2
Anonymous
Wonderful
08-30-2016
Liked hotel
Pros: Staff & cleanliness
Cons: Mattress uncomfortable
10.0
Anonymous
Exceptional
08-24-2016
Great staff
Pros: I like the staff
Cons: It was all good.
10.0
Anonymous
Exceptional
08-19-2016
Exceptional
Pros: Excellent stay
Cons: All good
10.0
Anonymous
Exceptional
07-06-2016
Other than the mishap about...
Pros: very nice hotel rooms was clean breakfast was good. Front desk clerk very nice and helpful.
Cons: Maid at my door at 9:00a in the morning. my room was across from the maids room where they pick up there supply's etc.
They music play and they was talking loud. I asked the front desk clerk about that during check in she stated the staff will not be in until 10:00 am the next morning but they was knocking at my door at 9:00a if i was at breakfast they have went in my room check out is at 11:00 am. spoke with the same front desk clerk as we check out and explain what happen. she 's very sorry for what went own and she will bring it to the manger attention very nice lady.
7.5
Anonymous
Good
07-06-2016
Would stay there again!
Pros: Quite hotel.enjoy stay.
Cons: Everything was great.
10.0
Anonymous
Exceptional
07-05-2016
Excellent stay
Pros: Everything was excellent i give at 10 in all.
Cons:
7.5
Anonymous
Good
04-11-2016
Good
Pros:
Cons: Would like to have feathered pillows.
7.9
Anonymous
Good
03-16-2016
Good
Pros:
Cons: Carpet looked worn.
9.2
Anonymous
Wonderful
02-23-2016
It was quite, slept well!
Pros: Love how clean the sheets/bed and towels were, the carpet didn't smell like moist/wet.
Cons: The breakfast could be better, and use real cups for the drinks and coffee.
5.8
Anonymous
Okay
01-23-2016
Not worth $150.00
Pros: we stay here every time we come to Eagle Pass! We love Hampton! Great location!
Cons: Room was too warm! When I mentioned it to the staff member,she had no response! Bed was not comfortable!
4.6
Anonymous
Disappointing
12-29-2015
Disappointing
Pros: Location and breakfast was good.
Cons: The mattress in our room was very uncomfortable. The frig didn't work and the vending machines were out of order.
10.0
Anonymous
Exceptional
11-24-2015
Awesome place
Pros: Everything! Room was clean and comfortable. Breakfast was excellent! Rosa was awesome...very cheerful and polite. She loves her job.
Cons:
5.8
Anonymous
Okay
09-26-2015
I will never come back...
Pros:
Cons: The receptionist was rude, and not helpful. I reserved a room with two beds and they had a room with one bed for me. I spent more than 10 minutes trying to talk to the manager but there was no one at the reception.
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