Best Western Heritage Inn

AAA Inspector Rating
8.7
10521 East Frwy
Houston, TX 77029- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.1
Overall
Room3.0
Bath3.1
Public Areas3.1
AAA Inspector Notes
Modern, spacious rooms offer you a comfortable workspace and a cozy chair and ottoman where you can rest easy after your busy day. The complimentary hot breakfast includes eggs, sausage and bacon. Smoke free premises. 62 units. 3 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-10 exit 776A (Mercury Dr) westbound; exit 776B (John Ralston Rd) eastbound; on westbound frontage road. 10521 East Frwy 77029.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 15 guests
Showing reviews 1 - 5 of 31
9.6
Michael
Exceptional
solo traveller
05-09-2017
Pros: The hotel staff (jane, sheila, eva and alice) was great...very nice and helpful
Cons:
10.0
Dulce
Exceptional
family with young children
05-06-2017
Pros: Great customer service; room was clean and very comfortable. Breakfast was delicious. Over all a great place to stay!!!
Cons:
7.1
Ali
Good
family with young children
03-27-2017
Pros: Overall, great service from the night clerk, from the breakfast attendant. The checkout clerk not overly friendly but decent. The breakfast was good.
Cons: My only complaint would be the tortillas were cold. Area wasn't a great area, since we booked the hotel sight unseen. Not too familiar with Houston so didn't realize the part of town we were in wasn't the best.
5.8
Anonymous
Okay
family with young children
03-21-2017
Pros: It was clean. Breakfast was ready when needed.
Cons: The $100 deposit surprise when paying cash. Not too friendly but wasn't rude. Staff other than front desk couldn't speak or understand English. Third floor had funny smell. Elevator was sketchy and no posting of it ever being inspected.
4.2
Rebekahe
Disappointing
review category group of friends
03-20-2017
Pros: The beds were comfortable
Cons: The cleaning staff was very slow. We were sent to our room at check in and the manager met us up there to tell us it wasn't clean and she would be right back, we were out in the hall with all of our luggage for 2.5 hours waiting. Then when we complained at check out she said she would tell the manager even though the manager was apart of the issues we had.
Showing reviews 1 - 5 of 31