Inviting, upscale rooms offer luxurious chairs where you can get cozy and rest as you catch a TV show or read. The contemporary bistro and lounge make a great spot to stop for a refreshment. The convenient location within a couple of miles of The Galleria and complimentary passes to LA Fitness provide guests with good options to fill downtime.
Smoke free premises. 207 units. 6 stories, interior corridors. Accessibility (Call).
valet laundry, room service, area transportation-within 5 mi.
Terms
N
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 246 guests
Showing reviews 1 - 5 of 50
8.3
Claudia
Very Good
family with older children
09-23-2016
Pros: Comfortable beds
Cons: Traffic
9.2
Juan
Wonderful
family with young children
09-20-2016
Pros:
Cons: The sheets smell clean. But bad
8.3
Zhan
Very Good
young couple
09-12-2016
Pros: location, free parking
Cons: reception did not find my booking, take long time to check in
10.0
Laura
Exceptional
family with young children
09-08-2016
Pros: the bed was wonderful.
Cons:
10.0
Sheletha
Exceptional
young couple
09-07-2016
Pros: I liked the breakfast every morning.
Cons: They didn't offer a happy hour
10.0
Kiaa
Exceptional
review category group of friends
09-06-2016
Pros: Great housekeeping and staff.
Cons: No complimentary breakfast.
7.9
Lamont
Good
young couple
09-06-2016
Pros: Rooms were nice
Cons: No microwave in room for long stay. Very inconvenient to have to go downstairs to warm up food and get service to do so..
8.3
James
Very Good
family with young children
08-31-2016
Pros: Restaurant
Cons: Bed and pillows
9.6
Lakisha
Exceptional
young couple
08-30-2016
Pros: Joanie was EXCELLENT!!!
Cons:
6.0
Qutayba
Pleasant
Business Traveler
08-24-2016
Pros: I mean nothing special just a good simple room
Cons: When I was taking a shower the bathtub was flooding with water coming all the way up..I don't know if something is wrong with the drain system but it really made me upset and uncomfortable...I expected better unfortunately
8.0
Mark
Very Good
Business Traveler
08-22-2016
Pros: Free parking. Very nice hotel.
Cons: Could have a better onsite exercise room.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
08-21-2016
Pros: Very nice hotel. Easy to get downtown. Nice bar good food. Just what I needed.
Cons: No
9.6
Juan
Exceptional
family with young children
08-18-2016
Pros: The personnel were friendly. Pool area was nice and big. They have a restaurant which makes it very convenient.
Cons: The pool area was poorly tended to. The ceiling in our room looked like there might have been some water leakage and appeared moldy.
6.7
Micaela
Pleasant
solo traveller
08-18-2016
Pros:
Cons: When I was check in the front desk guy was 0 friendly
10.0
Zeyad
Exceptional
family with young children
08-17-2016
Pros: Grate value and location
Cons: Breakfast limited to some cuisines
7.9
Felipe
Good
mature couple
08-16-2016
Pros:
Cons: Air condition in room was not cooling well
8.3
John
Very Good
mature couple
08-15-2016
Pros: Visible from highway so easily located
Cons: Free breakfast
3.8
Mommy
Poor
review category group of friends
08-15-2016
Pros: Location was good
Cons: The property was very unclean and unkempt. Funny working elevators, horrible interior. For a so called 4 star hotel it was a let down. The only good thing about it was the location. The staff very unfriendly and rude. Most of the sockets in my room were not working. The rooms smelt dusty and musty like people hadn't stayed in them for years. Developed some rash after sleeping on the bed overnight. Food selection for breakfast horrible, food bland and tasteless.
7.5
Kandasamy
Good
family with older children
08-13-2016
Pros: Quick check in after a long flight. Friendly staff Proximity to nearby shopping and shuttle to Galleria.
Cons: Return shuttle arrangement can be improved.
9.6
Elizabeth
Exceptional
solo traveller
08-11-2016
Pros: The hotel was fantastic. The staff was kind and I enjoyed room service.
Cons: The amenities were great
8.3
Javier
Very Good
family with young children
08-11-2016
Pros: beds were very comfortable. The personnel gave us a heart warming reception. Everyone was very friendly.
Cons: The patio area seem dirty, The pool also look dirty.
10.0
Tisha
Exceptional
family with young children
08-10-2016
Pros: Clean bathroom
Very comfy bed
Cons:
7.1
Kimberly
Good
family with young children
08-09-2016
Pros: Pillows nice, good location
Cons: Changed rooms because air conditioner didn't work 2nd day, they were very accommodating. Once settled in the new room a security guard walked into my room,unannounced, without knocking, using a key and said he needed to know the number of beds in the room! It was 1145 at night! Then at almost 1:00 am a second security guard pounds on the door wanting to know when we checked in because he was told to check the room. Both times we called the front desk and expressed concern and staff apologized and offered free breakfast, but really?!
9.0
Lane
Wonderful
Traveling as Couple
08-08-2016
Pros: Price
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-07-2016
Pros: Great location..friendly staff..nice atmosphere
Cons: Did not like the fact that on the day I was checking out housekeeping still used their key to come in at 9am to clean but I was checking out at 12 and was gonna have to clean the room again. Didn't understand the logic of that if i was checking out
7.9
Jessica
Good
family with young children
08-06-2016
Pros: My family loved the breakfast buffet and the staff over breakfast was very friendly. We also liked the bar with TV at the pool.
Cons: While my husband and daughter were in the pool, they had a small group throwing a party. My family got out because they were throwing cake everywhere and even in the pool. It was trashed. There was an employee bringing them items and never told them a word.
8.3
Linda
Very Good
family with young children
08-04-2016
Pros: Clean place to stay
Cons: Tight parking
7.9
Eefke
Good
young couple
08-01-2016
Pros: Great staff, they gave us a room for showering before the flight. Nice pool!
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
07-30-2016
Pros:
Cons: Towels in room were worn and should be replaced. Not enough wash cloths.
7.9
Carla
Good
family with older children
07-28-2016
Pros: Rooms and services plus staff
Cons: No spa and no guest laundry
9.2
Sarah
Wonderful
family with young children
07-28-2016
Pros: The pool was like paradise!
Staff were very friendly.
The room was large, clean, and very comfortable.
Cons: It's not the coolest location - on the feeder to a freeway. But it was easy to get everywhere we wanted to go and we never felt unsafe.
8.0
Pamela
Very Good
Traveling as Couple
07-27-2016
Pros: Staff
Cons: Restaurant
3.0
Katie
Poor
Business Traveler
07-22-2016
Pros: The staff was extremely friendly.
Cons: No room service. Pool was cloudy and unfit to swim in.
5.0
Me
Fair
solo traveller
07-20-2016
Pros:
Cons: Sec guard woke me up at 6am.said that someone was smoking? I don't smoke. Even though people were running down the hall at all hours.
10.0
Keinna
Exceptional
07-19-2016
Pros: Cleanliness
Cons: According to my reservation check out was 12 noon but they were trying to get us to leave at 11:00 am. Although I didn't leave right away I felt rushed, not so good ending to a fabulous weekend!!!
4.2
Candace
Disappointing
review category group of friends
07-19-2016
Pros: I did like the location and breakfast
Cons: I didn't like the staff at the front desk , they were horrible with customer service . They doubled charged my card. We had to call room service multiple times for towels , a new iron before they came . I derserve a few weekend for this
10.0
Tara
Exceptional
review category group of friends
07-18-2016
Pros: Friendly Staff, very comfortable
Cons: There was only one set of towels and I had to keep asking for more.
8.3
Amy
Very Good
mature couple
07-12-2016
Pros: Love the decor
The bed was comfy
The front desk lady was amazing. She was very friendly her last name had the word wild in it. Hope she gets this message.
Cons: The main reason this hotel didn't get all excellent ratings was because the AC never really cooled off our room.
7.1
Saud
Good
review category group of friends
07-12-2016
Pros: Stuff
Cons: The ac is not cold at all and i moved to another room and still the same issue
10.0
Retiredintexas
Exceptional
young couple
07-12-2016
Pros: Great service. Very good rate. Location very easy to get to all our venues. Ikea 3 minutes away.
Cons: Absolutely nothing.
7.9
Jeremy
Good
review category group of friends
07-12-2016
Pros:
Cons: Air conditioning in most rooms was warm they did not cool off very well.
9.6
Sarah
Exceptional
family with young children
07-06-2016
Pros: The staff were incredibly friendly and sweet to me and my children.
The pool area was like a resort - high ivy walls, beautiful blooming flowers, cabanas for napping...
Cons: Our room overlooked I-10 and there was a little bit of noise as a result.
9.2
Brian
Wonderful
solo traveller
07-03-2016
Pros: Nice finishing and pleasant professional staff for a reasonable price. Breakfast buffet and service was excellent.
Cons: Night shift desk clerk asked what room I was staying in. I asked him why and he indicated no pets were allowed. I stayed at this hotel explicitly because it is pet friendly and now I see you are asking about pets in the questionnaire. I assume he is misnfomrled on hotel policy regarding pets and it made me feel uncomfortable
10.0
Cheetara
Exceptional
review category group of friends
06-28-2016
Pros: Very comfortable beds, not too firm amd not too soft! The rooms were very clean. Staff was super friendly, especially Mr. Reid! He wascharismatic and funny from the moment we checked in to the moment we checked out! The bartender at the bar down stairs was awesome. He made great food and drink recommendations. We stayed 2 nights, very close access to the Galleria mall.I can't think of anything bad, everything was perfect! We will definitely be back!
Cons:
2.0
Verified Hotel Guest
Poor
Solo Traveler
06-27-2016
Pros:
Cons: My room smelt stale and like cigarette smoke. The hotel is not really near the Galleria at all.
8.0
Mike
Very Good
Group Traveler
06-26-2016
Pros: Nice, clean, good staff
Cons: 1/2 of parking lots was closed. Tough to get to with all the road construction in the area.
10.0
Marta
Exceptional
family with young children
06-24-2016
Pros: It was so peaceful and you can rest.
Cons: At the time I checked in I was not notify that I needed a voucher for the breakfast. So I had to pay extra for it.
8.3
Mohammad
Very Good
review category group of friends
06-24-2016
Pros:
Cons: Electronic key for our room got stucked.. And they spend around 12 hrs fixing that and all out stuff inside the room
7.9
Luuk
Good
solo traveller
06-23-2016
Pros:
Cons: the pool is quite small
10.0
Rudolph
Exceptional
Business Traveler
06-18-2016
Pros: Staff treated me like VIP. Hotel employees at front desk went above and beyond to take care of us.
;detailController.handleFacebook('SEO','Crowne Plaza Houston Galleria Area', '102768', 'ACCOMMODATION', '3', '', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/102768H1.jpg', 'Houston', '', '', '', '');){kind=link}
;detailController.handleTwitter('SEO','Crowne Plaza Houston Galleria Area', '102768', 'ACCOMMODATION', '3', '', 'http://tdr.aaa.com/tdr-images/images/property_photo/accommodation/102768H1.jpg', 'Houston', '', '', '', '');){kind=link}