Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (View): No matter how many times I come here, I am always in awe of the sweeping views from the indoor pool on the top floor.
A central location and exciting lobby décor make you feel like you are in the middle of the action. What the rooms lack in space, they make up for with upscale style and smart design. The hotel is an anchor of downtown, situated right between Discovery Green Park and the Toyota Center, and attached to the George R. Brown Convention Center for easy access to and from special events. If there is a large event in town, the lobby bar here will be a prime gathering spot.
Smoke free premises. 1200 units. 24 stories, interior corridors. Accessibility (Call).
Between Crawford St and Avenida De Las Americas; at George R Brown Convention Center. 1600 Lamar St 77010.
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valet laundry, rental car service, room service, area transportation-downtown.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 601 guests
Showing reviews 1 - 5 of 50
10.0
Kent
Exceptional
Traveling as Couple
04-13-2018
Pros: Larger well lighted bathrooms.
Cons:
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
04-13-2018
Pros: I believe this is how his name is spelled he was the only person that made out stay at least ok, management is horrible! I will never stay here again!
Cons: The staff, I have a horrible experience during my stay!
4.0
Verified Hotel Guest
Disappointing
Family with Young Children
04-13-2018
Pros: location and the view from the higher levels
Cons: check-in was a disaster, waiting over 15 minutes with nobody in the line; i already requested a crib but still had to re-request upon check-in; TV was not working
9.0
Luis
Wonderful
Traveling as Couple
04-13-2018
Pros: Location and employees actitud
Cons: Toilet at the room was plugged with something and drain slowly
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Central location, near to restaurants and a Starbucks in the lobby! Great pool area / rooftop deck area. Would def stay again!
Cons: Overnight parking was $24. Ouch.
9.0
Shawn
Wonderful
Group Traveler
04-13-2018
Pros: The location is fantastic.
Cons: The price to park is ridiculous.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Cleanliness, professionalism, location, and staff courteousness. The bed was incredibly comfortable and the room temperature was perfect.
Cons: Need more and better quality of towels in the room
7.0
James
Good
Traveling as Couple
04-13-2018
Pros: Modern facilities, pool and roof top patio are very nice.
Cons: Carpets in the hallway were very dirty. Wifi was spotty and there is a $16 dollar charge for using. I called the lobby and stole them it was advertised as free, they agreed and didn’t charge.
8.0
Marlon
Very Good
Traveling as Couple
04-13-2018
Pros: The hotel is beautiful, the best thing about my visit was the man at the front desk who checked me in. He was so nice, and professional. He was very accommodating, and he seemed to genuinely enjoy helping me. Outstanding customer Service!
Cons: There were 2 issues that I had with this hotel. First the toilet was not cleaned good, there was dirt all around the outside of the bowl towards the floor. Second we were put in a conjoining room with a family with a newborn baby who cried all night.
2.0
Verified Hotel Guest
Poor
Business Traveler
04-13-2018
Pros: Historically, this hotel has been a good choice, as the location is convenient, rooms clean and the staff friendly.
Cons: The hotel alarm sounded while we were checking in, so we could not get on the elevator to our room, and no one would tell us WHY. Room service food was extremely substandard. The toilet was stopped up when we arrived & not working well during our stay.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Staff was excellent. Atmosphere was beautiful.
Cons: No public parking. Valet parking cost $36.00 a day. Self parking cost $24.00 a day and is a pain. We had to do valet parking for convenience for two days. Other than the parking situation this is a nice hotel.
10.0
Jason
Exceptional
Traveling as Couple
04-13-2018
Pros: This hotel still feels new and has been well maintained since it opened.
Cons:
10.0
Amada
Exceptional
Business Traveler
04-13-2018
Pros: Amenities on site and location
Cons:
4.0
Verified Hotel Guest
Disappointing
Solo Traveler
04-13-2018
Pros: Location
Cons: Room is old and smelly
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location is good for what I needed it for.
Cons: The room, while nice, seemed outdated. It needs a remodel to keep up with all the new construction in downtown Houston.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: Location was everything! Across the street from Toyota Center and many restaurants!
Cons:
9.0
Sara
Wonderful
Traveling as Couple
04-13-2018
Pros: Location
Cons: Parking garage was weirdly wet in the elevators and under structures
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros: Location
Cons: Would have liked free breakfast
10.0
Theodore
Exceptional
Business Traveler
04-13-2018
Pros: Location
Cons: Cheap food choices
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location
Cons:
7.0
Jakira
Good
Traveling as Couple
04-13-2018
Pros: The beds were comfortable
Cons: You have to pay for WiFi & for valet. There was no open windows in the rooms & you can hear the pipes in the shower.
10.0
Snappa
Exceptional
Family with Young Children
04-13-2018
Pros: The view
Cons:
10.0
James
Exceptional
Business Traveler
04-13-2018
Pros: Great location in downtown. Pappasito's in the lobby, Starbucks in the lobby, Pappadeauxs across the street. Easy self parking connected by skybridge.
Cons:
7.0
John
Good
Business Traveler
04-13-2018
Pros:
Cons: Our a/c was broken and the repair people never showed to fix it. I ended up getting sick from all the temperature differences throughout the hotel.
10.0
Brandon
Exceptional
Traveling as Couple
04-13-2018
Pros: The front desk employee was excellent and concerned for my needs.
Cons: No
9.0
Verified Hotel Guest
Wonderful
Family with Young Children
04-13-2018
Pros: Conveniently located next Discovery Green Park and Local area restaurants. Free parking outside on Sundays.
Cons: We self parked outside and saved money on Valet.
10.0
Bobby
Exceptional
Solo Traveler
04-13-2018
Pros: Location was everything....
Cons:
9.0
Verified Hotel Guest
Wonderful
04-13-2018
Pros: Location, amenities, friendly staff.
Cons: No bottled water for coffee maker. No bag for ice bucket.
9.0
David
Wonderful
Family with Young Children
04-13-2018
Pros: Great customer service. I forgot a few items and their “texting room service†persons were fast and courteous!
Cons: Expensive parking.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Front desk on arrival and in room dining staff were excellent Morning checkout staff and bartenders were not at the same level
Cons: The pool and rooftop terrace area Bar downstairs
10.0
Steven
Exceptional
Traveling as Couple
04-13-2018
Pros: Location and amenities.
Cons: Nothing
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
04-13-2018
Pros: I love the fact that this hotel had an indoor swimming pool and jacuzzi. I also like the fact that the rooms in the hotel itself was very elegant.
Cons: I found it very absurd that there was no microwave in the room. Also, the wife I was not free as it was over $12 a day. I find that very crazy cuz cheaper hotels have free WiFi. Also the $24 a Day Parking was ridiculous.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
04-13-2018
Pros: Love the Peter Thomas Roth bath products.
Cons: Skip the restaurant with it's greasy smells.
10.0
Charlotte
Exceptional
Business Traveler
04-13-2018
Pros: Everything was as expected. Staff was wonderful!
Cons:
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
04-13-2018
Pros: Location.
Cons: I did not like that when I booked this hotel I ended up having to pay another hundred dollars just for parking for a 3 night stay.
8.0
Mark
Very Good
Solo Traveler
04-13-2018
Pros: Great gym
Cons:
10.0
Jeff
Exceptional
Business Traveler
04-13-2018
Pros: Clean, elegant, great bar and restaurant, very convenient
Cons:
9.0
Verified Hotel Guest
Wonderful
Family with Teens
04-13-2018
Pros: Great location next to a big park, loved the lemonade in the lobby (It was hot and there was quite a line for checkin). Best part was parking in the hotel structure, cheaper than surface lots and we had in and out privileges.
Cons:
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros: Very convenient to the convention center. Nice restaurants nearby.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Proximity to the Toyota center
Cons: Check in line was a bit long
2.0
Verified Hotel Guest
Poor
Family with Young Children
04-13-2018
Pros:
Cons: Professionalism of the valet was horrible.
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: great location. comfortable room. easy check in.
Cons: Was not informed we would have to pay to park.
10.0
Michelle
Exceptional
Business Traveler
04-13-2018
Pros: The location was amazing!
Cons: It's very big and easy to feel like just another number, but the staff was very warm and welcoming.
7.0
Bruce
Good
Solo Traveler
04-13-2018
Pros: Big hotel with lots of ammenities.
Cons: Location of hotel was not convenient. Room assigned to me at the hotel with sub-par for this hotel.
10.0
Michael
Exceptional
Solo Traveler
04-13-2018
Pros: Front desk staff was super friendly upon check in. Rooms were clean, spacious, and comfortable.
Cons: I booked a two night stay, but never received housekeeping services. My ONLY complaint.
8.0
Sue
Very Good
Family with Teens
04-13-2018
Pros: Loved the pool and gym!
Cons: Hidden costs...like $25 for parking, no breakfast, a Starbucks on site that was more expensive than the average and wouldn't accept my Groupon coupon.
10.0
Ryan
Exceptional
Traveling as Couple
04-13-2018
Pros: Despite its size the customer service felt personable. The location was perfect my wife and I walked to many of the local hot spots for dining and entertainment including the city tour.
Cons: The parking was more than expected ($24 overnight) however we were such in the heart of town we only needed to walk everywhere so guess we saved on gas
10.0
Verified Hotel Guest
Exceptional
Family with Teens
04-13-2018
Pros:
Cons: Not enough staff in the bar.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: the front desk was extremely helpful, he accommodated us in every way that we asked him to. There was another gentleman who was helping us at first, and was giving us a bunch of “no†, and “we can’t†answers.
Cons: The restaurant downstairs (not Pappasitos) prices are extremely high,. We ordered dessert and the serving was tiny and well overpriced and not good.
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