Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (View): I enjoy taking in the beautiful, sweeping views of the city skyline from various areas in the hotel and from the rooftop pool as I take a dip.
Luxurious surroundings and bedding ensure you relax and rest well. Upgraded rooms offer cozy robes that keep you comfortable as you lounge around. The hotel is attached to the George R. Brown Convention Center, giving you easy access to and from special events. It's also conveniently located near Discovery Green Park and the Toyota Center.
Smoke free premises. 1200 units. 24 stories, interior corridors. Accessibility (Call).
Between Crawford St and Avenida De Las Americas; at George R Brown Convention Center. 1600 Lamar St 77010.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
valet laundry, room service, area transportation-downtown.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 690 guests
Showing reviews 1 - 5 of 50
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location and views of the city.
Cons: There were lots of kids running around being loud and discourteous.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location and the beautiful ambiance
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The staff was friendly and went out of their way to ensure that my stay was special
Cons: no
9.0
Anonymous
Wonderful
08-11-2017
Pros: The party type atmosphere. Although usually blacktie, always something going on.
Cons: For us being downtown was a bit much. We could have stayed out of the downtown area further north. We enjoyed it anyway.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was amazing, but the staff made our visit memorable.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Price, quality abd location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The pool was great but the staff was also very nice.
Cons: It's HUGE. There's a lot of navigation to get from one place in the hotel to another.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was the best feature, eventhough I arrived late in the evening and left early. This hotel is situated in the best part of downtown Houston with may restaurants close by.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location! Beautiful on the inside and outside!
Cons: There is a Pappasito's in the hotel that is beautiful, however, the food sucks! Very disappointed with Pappasito's.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and huge facility.
Cons: Very busy lobby when the crowds come.
10.0
Anonymous
Exceptional
08-11-2017
Pros: We had a wonderful time, they upgraded our room at a low charge. The kids had so much fun in the pool. Great location, never had to leave the hotel for anything.
Cons: I am allergic to feathers and had to call housekeeping to come and change the bedding. She did not understand that I not only needed the pillows changed I needed linens and everything changed. After a few moments she finally figured it out.
10.0
Anonymous
Exceptional
08-11-2017
Pros: It is centrally located. There is a great restaurant across the street calledThe Grove. My sister had a stroke recently so we requested a handicap room which they were happy to accommodate us.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Need to have wheelchair availability for the guest not only to transport to and from rooms.
10.0
Anonymous
Exceptional
08-11-2017
Pros: comfortable bed and pillows, great location.
Cons: Toilet paper was terrible quality. Shower did not completely turn on making for low pressure.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was awesome!
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Proximity to Toyota Center
Cons: Room could use a good cleaning
7.0
Anonymous
Good
08-11-2017
Pros: Hotel was nice , room was average and no view. Had to stare at a roof top from the room window.
Cons: Hotel employee was less than friendly while trying to get the parking fee misunderstanding cleared up and taken care off . Her alone put a dent in the overall experience at the hotel . Was ok experience until having to deal with her it was down hill
10.0
Anonymous
Exceptional
08-11-2017
Pros: Expectations exceeded - little details everywhere. From the fuzzy slippers to the massaging modules on the bath soap, this is old-world luxury without the snootiness. Decor is a modern spin on Frank Lloyd Wright, all wood, metallic tones.
Cons: I wanted to include something here so u would know this is not a paid for review - only negative - bell boy forgot to give my ID back, They require ID if you request them to leave the luggage cart which is silly, who is going to run off w 1 of those.
10.0
Anonymous
Exceptional
08-11-2017
Pros: cleanliness
Cons: none
8.0
Anonymous
Very Good
08-11-2017
Pros: Great location.
Cons: House keeping and maintenance started knocking on our door st 8am. If you want to sleep in, use your do not disturb sign.
1.0
Anonymous
Very Poor
08-11-2017
Pros: I love the hotel location.
Cons: The room was very hot, the tv did not work all of the time. The tv remote control kept getting stuck. low lighting in the restroom.
8.0
Anonymous
Very Good
08-11-2017
Pros: Very nice facilities, everything was very clean and well maintained.
Cons: Several common areas were pretty much unusable for adult use because of kids running around, screaming, and generally being unmanaged. We tried to enjoy the beautiful pool twice, but both times left soon after due to excessive splashing and screaming.
8.0
Anonymous
Very Good
08-11-2017
Pros: Location was great and the room was well kept!
Cons: Parking was an issue, the garage was full at one time and we had to find parking elsewhere.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great location and very good restaurants nearby
Cons: N/a
9.0
Anonymous
Wonderful
08-11-2017
Pros: The amenities and location
Cons: The price of the meals was a little much for what you got and how it tasted.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bed was to die for
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Close to minute maid park
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: We liked that the Hotel was closeto the ballpark.
Cons: The staff at the 1600 grille was not very accommodating.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location Presentation Amenities
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: This location is perfect for those in town for a show at the Toyota Center.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: One of our best experiences. Staff went out of their way to make us feel special. Hotel employee treated us like royalty.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Awesome location. We were going to Minute Maid Park and it was right down the street. Easy access to Freeway and the ballpark
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, cleanliness'
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: Friendly staff, security, and ease to checkout.
Cons: Was not aware if the anime festival. Hotel was crowded, kids constantly in hallways, elevators, pool, etc. We orginally booked our stay for a getaway and we drove to chaos and loud music on our floor and party....... We had to leave the hotel to relax.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel was conveniently located for our needs
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location could not be any better. 11 out of 10 on location.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff
Cons: They charged for self parking
10.0
Anonymous
Exceptional
08-11-2017
Pros: Excellent Hotel. Great location.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: convenience to civic center. activities within walking distance
Cons: no
9.0
Anonymous
Wonderful
08-11-2017
Pros: The location was great for our needs. Lots of restaurants around the hotel to make it convenient as well.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff is friendly and environment is really good. However, the furniture is kind of old.
Cons: Parking is a little bit expensive.
7.0
Anonymous
Good
08-11-2017
Pros: Great location close to many downtown attractions.
Cons: We had an issue with the plumbing in our room. Waited on hold for someone to take my call about the issue for 20 mins and finally hung up. Had to use the restroom elsewhere since ours didn't work properly.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The room was comfortable and the television offered more than the usual selections
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: In great location.
Cons: No free breakfast, no free parking, no free internet.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Refrigerator in the room was not cold enough
5.0
Anonymous
Fair
08-11-2017
Pros:
Cons: Bedbugs !
10.0
Anonymous
Exceptional
08-11-2017
Pros: This hotel in the words of Billy Crystal is marvelous. It's spaces and common areas on the bottom levels are beatiful and spotless. It's still nicer than the newly opened Marriott Marquis in my opinion.
Cons: Valet parking by back entrance would be nice. I did have to wait in traffic a few minutes to receive service.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Atmosphere.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: Awesome restaurants on site
10.0
Anonymous
Exceptional
08-11-2017
Pros: Stayed at this hotel to attend a concert at the Toyota Center and it was extremely convenient. The hotel was clean, bed was very comfortable, and the staff was nice. Breakfast buffet is a tad expensive but has many options and was good.
Cons: Parking is across the street but there is a sky bridge to access the hotel. The cost of self-parking is $24 and valet is $36. A little expensive but I understand that it is similar to other garages around the area.
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