Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (View): I enjoy taking in the beautiful, sweeping views of the city skyline from various areas in the hotel and from the rooftop pool as I take a dip.
Luxurious surroundings and bedding ensure you relax and rest well. Upgraded rooms offer cozy robes that keep you comfortable as you lounge around. The hotel is attached to the George R. Brown Convention Center, giving you easy access to and from special events. It's also conveniently located near Discovery Green Park and the Toyota Center.
Smoke free premises. 1200 units. 24 stories, interior corridors. Accessibility (Call).
Between Crawford St and Avenida De Las Americas; at George R Brown Convention Center. 1600 Lamar St 77010.
AAA Benefit
Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Eco Certification
Green Seal is an independent, non-profit organization that uses science-based standards and the power of the marketplace to create a more sustainable world.
valet laundry, room service, area transportation-downtown.
Terms
1-7 night minimum stay, cancellation fee imposed.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 690 guests
Showing reviews 1 - 5 of 50
8.0
Chadwick
Very Good
Traveling as Couple
06-23-2017
Pros: Loved the rooftop terrace and pool
Cons: Extremely difficult to get to the hotel with the construction that is going on around it. Not the hotels fault though.
10.0
Priscila
Exceptional
Solo Traveler
06-23-2017
Pros: beautiful view
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Amenities and location
Cons:
9.0
Nicole
Wonderful
Traveling as Couple
06-23-2017
Pros: Great location and great staff, very welcoming . Hotel employee was great !!
Cons:
10.0
Kim
Exceptional
Traveling as Couple
06-23-2017
Pros: Swimming pool and roof top terrace
Cons: bad coffee in the room
9.0
Daniel
Wonderful
Family with Young Children
06-23-2017
Pros: Location, the staff was great and over all a ver y lovely place...
Cons: Parking was a little too high! Ouch!!!
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: very nice property
Cons: Nope
10.0
Kip
Exceptional
Business Traveler
06-23-2017
Pros: Great location and friendly staff.
Cons:
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Downtown location, perfect for me.
Cons:
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
06-23-2017
Pros: Location
Cons: Too many conventions
10.0
Jason
Exceptional
Solo Traveler
06-23-2017
Pros: This hotel still feels like a new property.
Cons:
10.0
Brittany
Exceptional
Traveling as Couple
06-23-2017
Pros: Hotel was clean, had several restaurants and bars to choose from and staff was friendly. They also provided a complimentary shuttle for the surrounding area, which was so helpful and convenient.
Cons: Hotel parking was $24 per night. We found an alternate parking garage for a better price.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: The location and views of the city.
Cons: There were lots of kids running around being loud and discourteous.
9.0
Verified Hotel Guest
Wonderful
Group Traveler
06-23-2017
Pros: Clean, right in downtown, proximity to event
Cons: Not enough food options nearby, room needs a dehumidifier
10.0
Finis
Exceptional
Solo Traveler
06-23-2017
Pros: The hotel itself is gorgeous, the staff was so friendly and helpful, and I loved the pool! The only negative I might have was the cost of parking, 36 dollars a night is a little extreme.
Cons: The price of parking!
3.0
John
Poor
Traveling as Couple
06-23-2017
Pros: Great location. Decent room.
Cons: Staff are horrible. They could care less about making you feel welcome. Asked for different room and the response was "No I don't have any rooms available" serously? VERY VERY RUDE STAFF!!!
10.0
Vicki
Exceptional
Business Traveler
06-23-2017
Pros: The staff was friendly and went out of their way to ensure that my stay was special
Cons: no
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros: The party type atmosphere. Although usually blacktie, always something going on.
Cons: For us being downtown was a bit much. We could have stayed out of the downtown area further north. We enjoyed it anyway.
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
06-23-2017
Pros: The pool was great but the staff was also very nice.
Cons: It's HUGE. There's a lot of navigation to get from one place in the hotel to another.
7.0
Rebekah
Good
Traveling as Couple
06-23-2017
Pros: Location was perfect!
Cons: The room was small, two beds for two people was ridiculous, a small bed made for a bad nights sleep. There are no snack options in the vending machines, HORRIBLE FOR A TYPE 1 DIABETIC!!!
10.0
Daisuke
Exceptional
Solo Traveler
06-23-2017
Pros: Great location and huge facility.
Cons: Very busy lobby when the crowds come.
9.0
Verified Hotel Guest
Wonderful
Solo Traveler
06-23-2017
Pros: Great location.
Cons: The carpet in the halls was buckled in places.
10.0
Danna
Exceptional
Business Traveler
06-23-2017
Pros: Location
Cons:
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros: The situation, the view from the room
Cons: Paying internet, no wifi in the room. Receptionnist staff could be better
10.0
George
Exceptional
Traveling as Couple
06-23-2017
Pros: Location and cleanliness.
Cons: Not really.
10.0
Shannon
Exceptional
Family with Young Children
06-23-2017
Pros: We had a wonderful time, they upgraded our room at a low charge. The kids had so much fun in the pool. Great location, never had to leave the hotel for anything.
Cons: I am allergic to feathers and had to call housekeeping to come and change the bedding. She did not understand that I not only needed the pillows changed I needed linens and everything changed. After a few moments she finally figured it out.
3.0
Fatima
Poor
Traveling as Couple
06-23-2017
Pros: The staff was very condescending and misbehaved. It is the last time we will stay at this hotel specially when there are many options near by.
Cons:
10.0
Annette
Exceptional
Group Traveler
06-23-2017
Pros: It is centrally located. There is a great restaurant across the street calledThe Grove. My sister had a stroke recently so we requested a handicap room which they were happy to accommodate us.
Cons:
10.0
Linda
Exceptional
Family with Young Children
06-23-2017
Pros: Location
Cons: Need to have wheelchair availability for the guest not only to transport to and from rooms.
10.0
Verified Hotel Guest
Exceptional
Group Traveler
06-23-2017
Pros: The location was awesome!
Cons:
10.0
Alexis
Exceptional
Business Traveler
06-23-2017
Pros: Loved the indoor pool and terrace.
Cons: The daily parking rate is an additional $24.
7.0
Verified Hotel Guest
Good
Family with Young Children
06-23-2017
Pros: Hotel was nice , room was average and no view. Had to stare at a roof top from the room window.
Cons: Hotel employee was less than friendly while trying to get the parking fee misunderstanding cleared up and taken care off . Her alone put a dent in the overall experience at the hotel . Was ok experience until having to deal with her it was down hill
1.0
Kimberly
Very Poor
Traveling as Couple
06-23-2017
Pros: I love the hotel location.
Cons: The room was very hot, the tv did not work all of the time. The tv remote control kept getting stuck. low lighting in the restroom.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
06-23-2017
Pros: Plenty of options for food.
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Teens
06-23-2017
Pros: Very nice facilities, everything was very clean and well maintained.
Cons: Several common areas were pretty much unusable for adult use because of kids running around, screaming, and generally being unmanaged. We tried to enjoy the beautiful pool twice, but both times left soon after due to excessive splashing and screaming.
8.0
Verified Hotel Guest
Very Good
Traveling as Couple
06-23-2017
Pros: Location was great and the room was well kept!
Cons: Parking was an issue, the garage was full at one time and we had to find parking elsewhere.
8.0
Verified Hotel Guest
Very Good
Solo Traveler
06-23-2017
Pros:
Cons: Matress not very comfrtable
10.0
Jody
Exceptional
Group Traveler
06-23-2017
Pros: Location Presentation Amenities
Cons: No
10.0
Connie
Exceptional
Family with Teens
06-23-2017
Pros: The location was great. The staff was responsive and helpful.
Cons: nothing
9.0
Denis
Wonderful
Business Traveler
06-23-2017
Pros: Very professional staff. Location adjacent to Brown Convention Center.
Cons:
10.0
Yvonne
Exceptional
Group Traveler
06-23-2017
Pros: 1000% amazing experience. Everyone gave great customer service. I wish every Hilton had your employees. I would come back to Houston just to stay at this hotel
Cons:
6.0
Verified Hotel Guest
Pleasant
Traveling as Couple
06-23-2017
Pros: Friendly staff, security, and ease to checkout.
Cons: Was not aware if the anime festival. Hotel was crowded, kids constantly in hallways, elevators, pool, etc. We orginally booked our stay for a getaway and we drove to chaos and loud music on our floor and party....... We had to leave the hotel to relax.
8.0
Latanza
Very Good
Traveling as Couple
06-23-2017
Pros: The front desk staff was amazing. Very courteous and helpful. There is a Starbucks in the hotel and several dining options.
Cons: The parking and room service is a bit expensive but it is to be expected from hotels.
10.0
Janet
Exceptional
Traveling as Couple
06-23-2017
Pros: Location
Cons:
10.0
Verified Hotel Guest
Exceptional
06-23-2017
Pros: Very courteous staff. We were able to take advantage of their shuttle service. Convenient parking.
Cons:
10.0
Richard
Exceptional
Family with Young Children
06-23-2017
Pros: This was our dream hotel for this trip! The staff was wonderful, the hotel was great, and the location was perfect since we were here for a World Robotics competition in the convention center. The pool was a huge added bonus.
Cons: The only thing that disappointed us was themparking was not included as indicated.
9.0
Verified Hotel Guest
Wonderful
06-23-2017
Pros: Adjacent to the George R Brown Convention Center and connected via skybridge. Convenient to green space, downtown Houston, Toyota Center and Minute Maid Park.
Cons: Parking grage is a bit confusing.
10.0
Lisa
Exceptional
Traveling as Couple
06-23-2017
Pros: Great price ! Great location ! The bed and sheets were amazing
Cons:
10.0
Junyang
Exceptional
Traveling as Couple
06-23-2017
Pros: Staff is friendly and environment is really good. However, the furniture is kind of old.
Cons: Parking is a little bit expensive.
7.0
Verified Hotel Guest
Good
Traveling as Couple
06-23-2017
Pros: Great location close to many downtown attractions.
Cons: We had an issue with the plumbing in our room. Waited on hold for someone to take my call about the issue for 20 mins and finally hung up. Had to use the restroom elsewhere since ours didn't work properly.
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