Hilton Garden Inn Houston/Bush Airport

AAA Inspector Rating

8.7

Excellent

15400 John F Kennedy Blvd

Houston, TX 77032- Map It

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AAA Inspector Rating Details (scale 1-5)

3.3

Overall

Room3.3

Bath3.1

Public Areas3.3

ARATED

AAA Inspector Notes

Each room has a modern coffee machine so you can wake up and enjoy a cup of brew as you get ready for the day. The large desk provides you with lots of space so you can get your work done easily. Smoke free premises. 182 units. 6 stories, interior corridors. Accessibility (Call).

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Amenities & Services

WiFi

Swimming Pool

Pets Allowed

Fitness Center

ECO Friendly

Electric Charging

Accessible

Business Center

Type

Hotel

Location

Just n of jct Sam Houston Pkwy (Beltway 8). 15400 John F Kennedy Blvd 77032.

AAA Benefit

Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!

Pool

heated outdoor.

Dining & Entertainment

restaurant, full bar.

Business Services

Available on premises

Room Amenities

refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.

Sports & Recreation

hot tub, exercise room.

Guest Services

valet and coin laundry, airport transportation, room service.

Terms

1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE

Excellent

Based on Ratings from 33 guests

Showing reviews 1 - 5 of 28

8.0

Anonymous

Very Good

08-11-2017

First of all, I was under the impression that I had a free breakfast with my reservation.When I went to the front desk they reassured me that I had not booked a room with free breakfast. In order to have the free breakfast I had to upgrade; however, my reservations were a locked in rate and I could not upgrade. Initially I was upset but told the gentleman thanks and went to get my plate with my family. The man behind the breakfast line was extremely rude and told me "you can only have one meat, bacon or sausage. That's it!!" I looked at him weird considering I was still confused as to why I did not get a free breakfast. Then he said, "well it's already on your plate now. You may as well eat it!" I was there with my sister and her 4 boys, who were already seated, and one of them wanted bacon so I grabbed a piece for him. I would have made a complaint but I was running short on time for my nephew's graduation. I have stayed at many hotels but none that had a breakfast bar that was so unorganized and the staff being so rude. There was about 40 people there for breakfast and there was one lady overwhelmed with taking orders, filling drinks and making plates. I could have stayed at a knock off hotel and had better, friendlier service than I did her from the breakfast staff at the Hilton.

Pros: The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day.

Cons: The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.

10.0

Anonymous

Exceptional

08-11-2017

We were on the main floor across from the ice machine. I was worried we would hear it all night but the door and walls were very well insulated, and we never heard it.

Pros: The ease in checkin. Completely non-smoking!

Cons: No

8.0

Anonymous

Very Good

08-11-2017

the menu was a little lacking

Pros: the bed was very comfortable.

Cons: no

10.0

Anonymous

Exceptional

08-11-2017

Really exceptional. I can't say enough!

Pros: The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late.

Cons: No

3.0

Anonymous

Poor

08-11-2017

Pros: Close proximity to the airport.

Cons: First room we were checked into had another guest sleeping in it.

10.0

Anonymous

Exceptional

08-11-2017

Pros: At check-in, the clerk was cordial, engaging, and made me feel welcome. He was very young, well-dressed, and smiled throughout. My only regret is that I didn't get his name so I could write a letter of appreciation to his management.

Cons: My only complaint (which is very minor) is the side door would not accept my card key.

10.0

Anonymous

Exceptional

05-01-2017

House cleaning problem

Pros:

Cons: Check out was at 12 house cleaning came and entered the room at 10! Completely interrupting our sleep. She then entered the room again at 11:45 asking if we were leaving today. First time was a mistake second time is just being rude! This was the only turn off of this stay.

10.0

Anonymous

Exceptional

04-25-2017

Excellent service. Great hotel. So...

Pros: The bed was very comfortable. Slept really well. Great staff! Exactly what we needed. Close to airport.

Cons: Nothing really. We were quite happy. Oh maybe you did not serve bread pudding. No big deal

10.0

Anonymous

Exceptional

04-24-2017

very good location

Pros: Breakfast not included and they did not had any option for an early departure

Cons:

5.8

Anonymous

Okay

11-29-2016

Bad Bed

Pros:

Cons: The bed was horrible I had to sleep in the middle of the bed because it pulled me that way because it was sunk in the middle....bad!

10.0

Anonymous

Exceptional

08-03-2016

Exceptional

Pros: It has great service. And the room has everything I need. Especially the staff here are friendly.

Cons: The price is a bit high.

10.0

Anonymous

Exceptional

08-02-2016

Exceptional

Pros: Excellent staff

Cons: Nothing

9.6

Anonymous

Exceptional

06-28-2016

Heart of Texas

Pros: The staff was fantastic! Angela and Josh were beyond helpful, sweet and kind.

Cons:

8.3

Anonymous

Very Good

05-31-2016

Very good

Pros:

Cons: The mattresses are to soft, very bad for the spine. I sleept on the carpet!

8.8

Anonymous

Excellent

03-30-2016

No points if booked thru...

Pros:

Cons: No Points for my stay as I was told at reception that because I booked thru booking.com that is the rule. First time I had heard this, so you should make this clear to guests!!!!

10.0

Anonymous

Exceptional

02-14-2016

Would recommend to family and...

Pros: Yes the food was great! Very friendly staff- traveling alone felt safe.

Cons:

10.0

Anonymous

Exceptional

11-09-2015

Don't forget the Do Not...

Pros: Very well maintained, clean and comfortable, and the front desk staff was incredibly friendly and cheerful. I wish every hotel in the world had a staff like that

Cons: House keeping knocking on my door at 8am. I rented the room for the single night. We arrived close to midnight, and we were enjoying the clean comfy beds, sleeping, when the house keeping staff started knocking. How about this? Leave people alone until check out time

7.5

Anonymous

Good

10-03-2015

Good

Pros: Convince to International airport

Cons: Baby crib is old and not meeting my standard

9.2

Anonymous

Wonderful

08-29-2015

Nice hotel with friendly staffs,...

Pros: Front staff is so friendly.

Cons: Nil

10.0

Anonymous

Exceptional

05-05-2017

Just what we needed for...

Pros:

Cons:

8.8

Anonymous

Excellent

04-29-2017

Fabulous

Pros:

Cons:

8.3

Anonymous

Very Good

02-03-2017

Very good

Pros:

Cons:

7.5

Anonymous

Good

11-16-2016

Good

Pros:

Cons:

8.8

Anonymous

Excellent

07-12-2016

Fabulous

Pros:

Cons:

10.0

Anonymous

Exceptional

07-10-2016

Exceptional

Pros:

Cons:

9.2

Anonymous

Wonderful

06-27-2016

Superb

Pros:

Cons:

10.0

Anonymous

Exceptional

01-11-2016

Will stay again for future...

Pros: Great location, cleanliness, and awesome staff.

Cons: Was well pleased

7.9

Anonymous

Good

10-30-2015

Good

Pros:

Cons:

Showing reviews 1 - 5 of 28