Hilton Garden Inn Houston/Bush Airport

AAA Inspector Rating
8.7
Excellent
33 Guest Ratings
15400 John F Kennedy Blvd
Houston, TX 77032- Map It
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.3
Bath3.1
Public Areas3.3
ARATED
AAA Inspector Notes
Each room has a modern coffee machine so you can wake up and enjoy a cup of brew as you get ready for the day. The large desk provides you with lots of space so you can get your work done easily. Smoke free premises. 182 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just n of jct Sam Houston Pkwy (Beltway 8). 15400 John F Kennedy Blvd 77032.
AAA Benefit
Weekend Sale – Members save up to 15% on weekends through September 5 and earn Honors™ points when booking AAA/CAA rates!
Pool
heated outdoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, airport transportation, room service.
Terms
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Excellent
Based on Ratings from 33 guests
Showing reviews 1 - 5 of 28
8.0
Anonymous
Very Good
08-11-2017
First of all, I was under the impression that I had a free breakfast with my reservation.When I went to the front desk they reassured me that I had not booked a room with free breakfast. In order to have the free breakfast I had to upgrade; however, my reservations were a locked in rate and I could not upgrade. Initially I was upset but told the gentleman thanks and went to get my plate with my family. The man behind the breakfast line was extremely rude and told me "you can only have one meat, bacon or sausage. That's it!!" I looked at him weird considering I was still confused as to why I did not get a free breakfast. Then he said, "well it's already on your plate now. You may as well eat it!" I was there with my sister and her 4 boys, who were already seated, and one of them wanted bacon so I grabbed a piece for him. I would have made a complaint but I was running short on time for my nephew's graduation. I have stayed at many hotels but none that had a breakfast bar that was so unorganized and the staff being so rude. There was about 40 people there for breakfast and there was one lady overwhelmed with taking orders, filling drinks and making plates. I could have stayed at a knock off hotel and had better, friendlier service than I did her from the breakfast staff at the Hilton.
Pros: The swimming pool. It was perfect for my 5 nephews. The pool allowed us to unwind and not be stuck in a room all day.
Cons: The breakfast set up was very confusing and unorganized. Consider reorganizing the set up and the menu pricing. Too much confusion on if you have free breakfast, need to pay for breakfast or how much food you are allowed to get off the breakfast bar.
10.0
Anonymous
Exceptional
08-11-2017
We were on the main floor across from the ice machine. I was worried we would hear it all night but the door and walls were very well insulated, and we never heard it.
Pros: The ease in checkin. Completely non-smoking!
Cons: No
8.0
Anonymous
Very Good
08-11-2017
the menu was a little lacking
Pros: the bed was very comfortable.
Cons: no
10.0
Anonymous
Exceptional
08-11-2017
Really exceptional. I can't say enough!
Pros: The front desk staff was so accommodating when all of my travel plans changed and I needed to check in very early and check out late.
Cons: No
3.0
Anonymous
Poor
08-11-2017
Pros: Close proximity to the airport.
Cons: First room we were checked into had another guest sleeping in it.
Showing reviews 1 - 5 of 28