Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Spacious rooms have separate living and sleeping areas, each with its own TV. The wet bar area has a refrigerator for keeping your cold items. The attractive pool area makes a nice spot to unwind.
Smoke free premises. 283 units. 12 stories, interior corridors.
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 554 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: Location was close to where I needed to be
Cons: Normal amenities i.e. Wifi Was not available. Bath tub was not drainingprpoperly during shower even after the hotel sent a person to "fix" it.
10.0
Anonymous
Exceptional
08-11-2017
Pros:
Cons: The parking fee.
9.0
Anonymous
Wonderful
08-11-2017
Pros:
Cons: My room faced 610 freeway. I was on the 5th floor so the street noise was evident
7.0
Anonymous
Good
08-11-2017
Pros: 3.5 stars
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Super clean room and very spacious!! Quick service to check-in despite it seeming pretty busy.
Cons: It's in a very busy location making it difficult to navigate through traffic to get in/out of the hotel, but that's probably because it is in such a popular part of town.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Room was gorgeous.
Cons:
6.0
Anonymous
Pleasant
08-11-2017
Pros: The lobby was updated and very nice
Cons: The room I had was not in good shape but due to the hotel being sold out there were no rooms to be moved to! Stayed there for a total of 4 nights and had maintenance in the room 3X
10.0
Anonymous
Exceptional
08-11-2017
Pros: I loved the suite that I stayed in. The outside view was perfect.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: I like that pets are allowed, which means I can take my dog with me.
Cons: The parking is kind of expensive, It's $22/night to park in the garage; $27/night for valet. I stayed two nights for I ended up paying $44 for parking. There is no other option on where to park. Those are your two options.
4.0
Anonymous
Disappointing
08-11-2017
Pros: Large room, location
Cons: Dated room, parking fee
2.0
Anonymous
Poor
08-11-2017
Pros: SUITES
Cons: Nickel and dimers...tried to charge me 3 times for parking on days I didn't park there. Charged me 5 dollars for 2 bottles of water in the room that I didn't touch.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Beautiful hotel, especially for the price I paid! The staff was very friendly. Hotel employeewas amazing during check in.
Cons: $22 for self parking
7.0
Anonymous
Good
08-11-2017
Pros: Nice room for price
Cons: Parking is a challenge and cost per day is ridiculous.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The bathroom area could have been a little cleaner...
Cons: No...
9.0
Anonymous
Wonderful
08-11-2017
Pros: Though I wasn't there long enough to enjoy it, the bedroom being separated from the living room by sliding doors was a great touch! As well as the bathroom with two entry points. The wet bar was a nice touch, as well.
Cons: It is not easy to get to. If you exit Westheimer, from either direction, you'll have a problem getting into it. My best bet was to get to the frontage road (back way or exit early) and head toward Westheimer.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The bed was excellent. I felt safe
Cons: That the didn't clean the doing my stay
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very nice roomsno
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: The front desk was extremely welcoming. It's nothing like bad customer service. So when someone is personable it sits with you.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros: Room layout was great. Tub drain needed maintenance. Shower flow was great, sink flow slow. Staff very professional
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: This hotel was wonderful. We booked the room to be closer to the galleria for a dance convention. I wish we were able to spend more time at the hotel to enjoy the amenities. My girls really wanted to play in the pool and I wanted to get in the spa.
Cons: A microwave in the room would have been nice to go along with the refrigerator.
10.0
Anonymous
Exceptional
08-11-2017
Pros: The hotel staff was very personable and helpful.
Cons:
7.0
Anonymous
Good
08-11-2017
Pros:
Cons: The pillows were horrible. They were like sleeping on nothing. Highly suggest getting some firmer pillows are at least making them available.
6.0
Anonymous
Pleasant
08-11-2017
Pros: Room and staff were very nice.
Cons: There was zero hot water. When taking a shower, there were two temperatures: cold and freezing.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I love the little suite for the price of a regular room
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: Very clean/neat and room was very spacious too.
Cons: N/A
10.0
Anonymous
Exceptional
08-11-2017
Pros: Nice
Cons: No
9.0
Anonymous
Wonderful
08-11-2017
Pros: The bed was amazing. My husband and I had the best nights rest during our stay. I loved the bedding and pillows.
Cons: The parking situation is not so great, but doable. It was more of a hassle because we have a big family which equals lots of things to download.
8.0
Anonymous
Very Good
08-11-2017
Pros:
Cons: Parking fee $22 day mandatory ridiculous
7.0
Anonymous
Good
08-11-2017
Pros: Space in room
Cons: Needing a facelift in areas particularly the room. I believe this is about to happen as a refurbishment is imminent.
10.0
Anonymous
Exceptional
08-11-2017
Pros: I really like the different secluded areas inside of the room! Very private.
Cons: I hate parking fees
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location
Cons: No
7.0
Anonymous
Good
08-11-2017
Pros: Big rooms and great service in the dining room
Cons: Ok service at the front desk. They added someone else's bar bill to my invoice but it was eventually corrected.
8.0
Anonymous
Very Good
08-11-2017
Pros: Quiet even though next to freeway, attractiveness of the room.
Cons:
9.0
Anonymous
Wonderful
08-11-2017
Pros: Staff and location
Cons: Furniture seems old
5.0
Anonymous
Fair
08-11-2017
Pros: The bed is soft and comfy, that was it
Cons: The only thing I do not like about this hotel was the staffs kinda grouchy and touchy when question araised..
10.0
Anonymous
Exceptional
08-11-2017
Pros: Staff was very friendly and professional....
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: The location was great. Right by the galleria
Cons: I didn't like the location of the entrance. It was off of a busy street so sometimes it took a while to pull out of the hotel.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Water pressure in shower is tops! Computer access in lobby very nice.
Cons: Getting off 610 S and trying to get over to entrance fast enough was difficult.
5.0
Anonymous
Fair
08-11-2017
Pros: Large room, nice staff
Cons: Outdoor hot tub not working and dirty. No complimentary coffee/tea in lobby.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location, my view , room was excellent
Cons: Parking fee, but it's ok
8.0
Anonymous
Very Good
08-11-2017
Pros: I liked that it was a suite, we had two rooms, two TV's and the location is unbeatable.
Cons: My wife complained that it felt old or dirty or something that was just a bit off. I didn't feel the same. You be the judge.
4.0
Anonymous
Disappointing
08-11-2017
Pros: suite, room is large and more space
Cons: facilities in bath room were old, toilet tank and shower faucets were leaking, sink was smelly
6.0
Anonymous
Pleasant
08-11-2017
Pros: the front desk representative was amazing. Also the Starbucks cord was a nice added touch.
Cons: The hotel is dated, in much need of updates (changing of linen, shower curtain and doors). The doors had scuf marks with visible paints jobs as a poor coverup. The down comforters were aged as well. The pool is very small. Just not what I expected.
9.0
Anonymous
Wonderful
08-11-2017
Pros: Great locations. Good two room suite.
Cons: Hard parking garage in/out with 610 traffic.
9.0
Anonymous
Wonderful
08-11-2017
Pros: The staff was very warm and accommodating.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Love the valet attendants
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: I love the beds.I also love the seperated suite style rooms.
Cons: This time I was stuck on the second floor and had a view of the a/c duct work. Normally I'm on an upper floor and have a nice view of the city.
5.0
Anonymous
Fair
08-11-2017
Pros: Location
Cons: Room was run down. Toilet ran all night. Caulking in bathtub/show was in bad shape. Parking was expensive.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendly staff.
Cons:
5.0
Anonymous
Fair
08-11-2017
Pros: Lobby, key card access elevators
Cons: Paying an additional $22/night for parking and an additional$23/day for WiFi
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