Spacious rooms have separate living and sleeping areas, each with its own TV. The wet bar area has a refrigerator for keeping your cold items. The attractive pool area makes a nice spot to unwind.
Smoke free premises. 283 units. 12 stories, interior corridors.
valet laundry, room service, area transportation-within 3 mi.
Terms
pets accepted.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 508 guests
Showing reviews 1 - 5 of 50
7.9
Christel
Good
mature couple
09-15-2016
Pros: Layout and seize of room
Cons: Shuttle never picked us up or even call back
9.2
Bruce
Wonderful
mature couple
09-15-2016
Pros: Staff were very helpful and conducted themselves very well
Cons: The club lounge isn't the same format as other Sheratons
6.3
Jobuloh
Pleasant
young couple
09-14-2016
Pros: The location
Cons: The staff who checked was inexperience. The process took over 25 minutes, which is unacceptable for a pretty booked reservation.
The door key she issue to me was unable to open the door, after keeping for over 25 minutes.
The card she re-issued could not open the car check out the door card
9.6
Connie
Exceptional
solo traveller
09-08-2016
Pros: The place is very comfortable and convenient, I love that there's so many great restaurants near by and that your right next to the galleria mall. Most importantly is the staff they are so nice and friendly
Cons: I don't think there's anything there that I don't like
9.6
Husam
Exceptional
family with young children
09-06-2016
Pros: The room is clean and staff are really good
Cons: I did not like the breakfast they offered they should really work on improving it
And the car garage has a small elevator that kept producing scary noise and was hot inside I felt unsafe especially for my baby who was with us
9.2
Mini
Wonderful
family with young children
09-02-2016
Pros: Very clean, very comfortable, worth the money
Cons: Some of staff are not friendly, answer question with COLD face and impatience. Noise from the highway
10.0
Denise
Exceptional
young couple
09-01-2016
Pros: Very clean
Cons: Parking to check in
9.2
Julaine
Wonderful
mature couple
08-28-2016
Pros:
Cons: No free continental breakfast
9.0
Isaac
Wonderful
08-26-2016
Pros: The floorplan of the room.
Cons:
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-23-2016
Pros: Great location and the rooms were even better than expected. Can't beat it for the price.
Cons: Parking was 20 bucks a night, but that's about right for the location.
10.0
Roel
Exceptional
Business Traveler
08-22-2016
Pros: Clean
Cons: Nothing
10.0
Trina
Exceptional
08-22-2016
Pros: My TV went out and Francisco came right up and replaced it and had it up in running in no time. His customer service and professionalism was extremely exceptional.
Cons: No
8.8
Jorge
Excellent
family with older children
08-22-2016
Pros: Very good service
Cons: Room is a bit small
10.0
Regina
Exceptional
08-21-2016
Pros: Magnificent accommodations
Cons: Didnt like the fact that there was a $20 parking fee this would have been a deal breaker had I known.
10.0
Timothy
Exceptional
Business Traveler
08-20-2016
Pros: I WAS AWESOME- Very clean and friendly staff
Cons: Nothing
10.0
Eva
Exceptional
family with older children
08-18-2016
Pros: The hotel was very clean and nice.
Cons: No happy hour or continental breakfast
7.0
Yousef
Good
solo traveller
08-18-2016
Pros:
Cons: No free parking
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-17-2016
Pros: The room was very spacious and clean.
Cons: Understand that you must pay to park. The surrounding area is very busy due to being near the Galleria.
8.0
Alexander
Very Good
08-17-2016
Pros: The hotel had a nice view, was very comfortable, and the staff was great
Cons:
5.0
Verified Hotel Guest
Fair
Solo Traveler
08-17-2016
Pros: Clean room, nice bed.
Cons: Parking $22. Per night
8.8
Mark
Excellent
review category group of friends
08-17-2016
Pros: Especially remember Rex the concierge. Super nice guy
Cons:
10.0
Gregory
Exceptional
Traveling as Couple
08-16-2016
Pros: Location Location Location. Right at 410 and Westheimer in the Galleria district. The room was a suite and fabulous, especially given the price we got!!
Cons: Self parking was $22 a day. Valet parking was $29 a day.
3.0
Verified Hotel Guest
Poor
Family with Teens
08-16-2016
Pros: Location and room size and layout
Cons: Sheets in room were stained and not changed. Had to call reception to take care of it.
10.0
Robert
Exceptional
Solo Traveler
08-16-2016
Pros: Decor
Cons: Parking was too expensive
7.0
Verified Hotel Guest
Good
Business Traveler
08-15-2016
Pros: i liked the ease of getting my luggage from my vehicle to my room.
Cons: the bathroom faucet wasn't secured to the sink. the room was smaller than i thought. i felt that the cost of parking was way too high.
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
08-15-2016
Pros: I absolutely loved the staff and appreciated their prompt attention to my family.
Cons: No my visit was perfect!
10.0
Verified Hotel Guest
Exceptional
Business Traveler
08-13-2016
Pros: Location, professionalism of the staff in general, amenities, size of the rooms/suites - overall experience.
Cons: My bathroom appeared not to have been cleaned properly with a used shower cap and half used shampoo lying around - it was quietly and efficiently put right at floor level without necessitating a telephone call.
10.0
David
Exceptional
Solo Traveler
08-12-2016
Pros: Great room.
Cons: Parking charge.
10.0
Joe
Exceptional
Solo Traveler
08-12-2016
Pros: Tha facilities are excellent, well maintained, top notch. The staff is in an absolute kind and caring class of their own. The manager, took outstanding care of my guest, and the staff were warm and wonderful. This is a first class operation!
Cons: Traffic in the area is typical and horrible!
5.0
Chasiti
Fair
Traveling as Couple
08-11-2016
Pros: Everything
Cons: The parking to high
7.0
Mike
Good
Family with Teens
08-10-2016
Pros: Very clean, Desk and valet staff were helpful but not pushy
Cons: $25 for parking.
7.0
Pedro
Good
Business Traveler
08-10-2016
Pros: Location and Staff were the best.
Cons: Is it too much to ask to have chargers in the rooms?
8.3
Not
Very Good
family with young children
08-08-2016
Pros: Location was very convenience. Room looks clean and bed very comfort. Most of staff very friendly and help!
Cons: Close highway, sometime very noise at middle night. Got bed bug bit at the 2nd and 3rd night. Need a microwave if Break fast needs to purchase. $19 self parking is pricy. The face washer was kind old and needs to replace.
9.0
Ivan
Wonderful
Family with Young Children
08-07-2016
Pros: Location.
Cons: I didn't like that I wasn't made aware of paying for parking. The room had a leak so the bathroom floor stayed wet.
10.0
Mike
Exceptional
young couple
08-07-2016
Pros: Very nice! Clean! And great price
Cons: Nothing.
5.8
Cleo
Okay
mature couple
08-07-2016
Pros: Location.
Staff.
Cons: Television needed repair. Telephone service button broken.
Guest smoking in non-smoking area beside pool.
8.0
Jeremy
Very Good
Family with Young Children
08-06-2016
Pros: Location
Cons: The air was not working properly had to complain and they came and fixed it!! And the shower part is like a steam room gotta have the door open to breathe
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
08-02-2016
Pros: Great staff. Clean rooms. Comfortable bed. Great room service.
Cons:
6.0
Susan
Pleasant
Solo Traveler
08-02-2016
Pros:
Cons: I left my phone charger in the room by accident. I called the next day, but they said it was not found.
5.0
Tu
Fair
Solo Traveler
08-02-2016
Pros: Location
Cons: Everything, feels pretty much like a motel. This hotel is very old, it doesnt deserve 4 star class anymore.
8.8
Martin
Excellent
family with young children
08-02-2016
Pros: The whole hotel was absolutely beautiful! Definitely will be staying again!
Cons: There was no continental breakfast!
7.1
Donald
Good
solo traveller
08-02-2016
Pros: Quiet
Cons: Overnight clerk was not available
10.0
Verified Hotel Guest
Exceptional
07-29-2016
Pros: This was our second time staying at the hotel. The stay was great. Staff very friendly and we felt welcomed.
Cons:
9.6
Crystal
Exceptional
young couple
07-29-2016
Pros: I loved the layout of the room, the closed off living room, beautiful countertops
Cons: could've had more channels on the TV,better parking
3.0
Verified Hotel Guest
Poor
Solo Traveler
07-28-2016
Pros: The location
Cons: The room didn't have clean sheets on the bed. Sheets were clearly soiled, just disgusting.
10.0
Dedrick
Exceptional
family with young children
07-28-2016
Pros: Loved it
Cons: N/A
9.6
Lillian
Exceptional
solo traveller
07-28-2016
Pros: The staff is wonderful and very accomodating. I also love the bed and pillows, both are incredibly soft and comfortable. The location is right in the heart of The Galleria, so you have the option of making the space as private or as social as you like.
Cons: Everything was wonderful.
9.0
Leland
Wonderful
Traveling as Couple
07-27-2016
Pros: This hotel is conveniently located near the Galleria shopping mall and provides easy access to major freeways.
Cons: Traffic around the hotel is often heavy, so be prepared to wait.
9.0
Kyle
Wonderful
07-27-2016
Pros: The staff is always a pleasure to deal with, you can tell they are trained very well and a huge focus on customer relations and satisfying customers needs. It's very refreshing. Restaurants and bars are awesome, the $15 breakfast buffet is delicious!
Cons: Parking garage could be a bit of a hassle if you don't use their valet service. When checking in just be sure to tell them you are self parking and always have key card when leaving bc the rates are expensive for guests.
10.0
Daniel
Exceptional
Traveling as Couple
07-26-2016
Pros: Very friendly staff very accomidating great location amazing rooms and very clean
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