Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Spacious rooms have separate living and sleeping areas, each with its own TV. The wet bar area has a refrigerator for keeping your cold items. The attractive pool area makes a nice spot to unwind.
Smoke free premises. 283 units. 12 stories, interior corridors.
valet laundry, room service, area transportation-within 3 mi.
Terms
cancellation fee imposed, resort fee, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 436 guests
Showing reviews 1 - 5 of 50
10.0
Lisa
Exceptional
Traveling as Couple
04-13-2018
Pros: The staff is very accommodating and friendly!
Cons:
10.0
Katherine
Exceptional
Family with Teens
04-13-2018
Pros: Staff is incredibly friendly and accommodating!
Cons:
10.0
Tammy
Exceptional
Family with Young Children
04-13-2018
Pros: They were
Cons: The night agent, older African American was very accomadating during a difficult time when i was turned down for a cash deposit at a lower rated hotel. When i checked out,the manager at the desk was great!
1.0
Verified Hotel Guest
Very Poor
Solo Traveler
04-13-2018
Pros: The location
Cons: Staff - was horrible and lacked customer service skills.
7.0
Verified Hotel Guest
Good
Solo Traveler
04-13-2018
Pros: Quiet. Location.
Cons: No free internet in room (though they comped it when I asked them to). Parking is way, way too expensive.
10.0
Fabian
Exceptional
Family with Young Children
04-13-2018
Pros: Great location and nice spacious rooms.
Cons: You have to pay for parking and wifi.
7.0
Vincent
Good
04-13-2018
Pros: clean and elegant
Cons: no bed for my kid just sofa bed
5.0
Adeyemi
Fair
Traveling as Couple
04-13-2018
Pros: I forgot my phone in the hotel and they did not give me back my phone they said they did not see it when I checked out
Cons:
10.0
Cristian
Exceptional
Group Traveler
04-13-2018
Pros:
Cons: Paying for wifi and parking
8.0
Verified Hotel Guest
Very Good
04-13-2018
Pros: The rooms were great! Fitness center great!
Cons: 22 dollars a night for parking is ridiculous...Had a beer at the bar for 6 bucks REALLY! The hotel itself was great just don't park or get thirsty!
3.0
Verified Hotel Guest
Poor
Group Traveler
04-13-2018
Pros: The hotel was located in walking distance to the Galleria Mall.
Cons: The staff was very rude and not helpful, especially at check-in. Considering this is suppose to be a 4 star hotel, I would've assumed the hospitality would've been better.
10.0
Ibrahim
Exceptional
Family with Young Children
04-13-2018
Pros: Location, great welcoming staff. Facilities and convenience
Cons: Inability to have food after midnight specially for those arrive hotel late and need to eat in hotel
10.0
John
Exceptional
04-13-2018
Pros: Location, staff, quiet
Cons:
5.0
Verified Hotel Guest
Fair
04-13-2018
Pros: The room was very nice
Cons: Extra charges! For this location, parking does not need to be $22. 4+ star hotel should not charge extra for Wifi
9.0
Verified Hotel Guest
Wonderful
Group Traveler
04-13-2018
Pros: Closeness to everything
Cons: Tv & service desk response times/ customer service
10.0
Jennifer
Exceptional
Solo Traveler
04-13-2018
Pros: All the employees friendly and helpful
Cons: There was not free internet in my room.
9.0
Dora
Wonderful
04-13-2018
Pros: I had a great time
Cons:
7.0
Derrick
Good
04-13-2018
Pros: The location
Cons: No microwave in room, parking is assessed instead of being free for guess.
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: The staff!! So nice and friendly
Cons: Expected more from a 4 star
10.0
Sergio
Exceptional
Group Traveler
04-13-2018
Pros: The suite was large and comfortable.
Cons: There was nothing I didn't enjoy from my stay.
9.0
Verified Hotel Guest
Wonderful
Traveling as Couple
04-13-2018
Pros: Location and convenience.
Cons: Leaking tub and sink faucets. Traffic noise was still audible on the seventh floor.
6.0
Verified Hotel Guest
Pleasant
04-13-2018
Pros: The property was nice and clean.
Cons: They wanted to charge me for Wi-fi
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
04-13-2018
Pros: Great staff. Room was clean and had no problems. Would stay here again!!
Cons:
10.0
Kimberley
Exceptional
Group Traveler
04-13-2018
Pros: The suite was nice and roomy.
Cons:
5.0
Raed
Fair
Traveling as Couple
04-13-2018
Pros: Did not like the hotel at all
Cons:
9.0
Yolanda
Wonderful
04-13-2018
Pros: The room was spacious and included a small fridge.
Cons: Parking cost $22/night.
10.0
Bruce
Exceptional
Solo Traveler
04-13-2018
Pros: Price and location I only needed good place to sleep
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: Very nice, everyone was friendly
Cons: Parking was too expensive. Shower went cold when someone turned on the sink. Towels weren't dried completely and stained.
10.0
Cassie
Exceptional
Traveling as Couple
04-13-2018
Pros: It was very elegant
Cons: Nope, loved it
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Rooms
Cons: N/A
10.0
Verified Hotel Guest
Exceptional
Business Traveler
04-13-2018
Pros: Great location and friendly staff.
Cons:
10.0
Morgan
Exceptional
Traveling as Couple
04-13-2018
Pros: I love the way you have to use your room key to enter the hotel, elevator, very safe and comfortable
Cons: No
10.0
Terrence
Exceptional
Traveling as Couple
04-13-2018
Pros: The rooms made me feel like I was at home
Cons: Everything was awesome
10.0
Shana
Exceptional
Solo Traveler
04-13-2018
Pros: Spaciousness of room and location
Cons:
8.0
Verified Hotel Guest
Very Good
Family with Young Children
04-13-2018
Pros: This hotel is very beautiful and the staffs are very helpful.
Cons: Their overnight parking fee is $22 not free.
9.0
Mark
Wonderful
Family with Young Children
04-13-2018
Pros: They upgraded us to a suite and it was a great experience! Thanks!
Cons: I did not like how the parking garage was attached to the hotel. You had to go to the bottom floor, go outside and then up a different elevator. Small drawback, but it was the only thing.
1.0
Morris
Very Poor
04-13-2018
Pros: No free wifi,no micro wave and corruption.My 100 that i give for securuty deposit didnt got on my card correctly.
Cons: No microwave,and exploitation
4.0
Howard
Disappointing
Solo Traveler
04-13-2018
Pros: Location
Cons: Water in the shower was never hot. AC would not cool the room below 76.. The bed was uncomfortable as it sagged and bothered my back.
6.0
Verified Hotel Guest
Pleasant
Family with Young Children
04-13-2018
Pros: Room was spacious and clean.
Cons: $22 a day for parking! And $5 a day for wifi! Won’t stay there again!
10.0
Kutana
Exceptional
Traveling as Couple
04-13-2018
Pros: Everything it had to offer.
Cons: The high price for self parking
10.0
Marcia P
Exceptional
Solo Traveler
04-13-2018
Pros: Large room with comfortable beds and beautiful linens. Friendly, welcoming staff. Easy self parking.
Cons: Perhaps needed for safety reasons: had difficulty with locking elevators that needed room key to access floors.
9.0
Michelle
Wonderful
Family with Young Children
04-13-2018
Pros: Having the king bed and adjoining pull out sofa for kids
Cons: Not having an accessible microwave for guests to use on their own
7.0
Verified Hotel Guest
Good
Traveling as Couple
04-13-2018
Pros:
Cons: Bed was very firm and uncomfortable. My back hurt for a few days following my stay.
7.0
Verified Hotel Guest
Good
Family with Young Children
04-13-2018
Pros: The layout of the rooms as suites gives a very open feel and is very comfortable.
Cons: The one thing to keep in mind is that there is a $23 fee to park there. Compare that to the Westin just across the way at the galleria, where parking is free.
3.0
Verified Hotel Guest
Poor
Solo Traveler
04-13-2018
Pros: Location
Cons: Cleaniness - makeup/hair on pillow cases and sheets. Called front desk. Waited an hour and no one came. Went down to front desk and she said it would be taken care of. All that happened was the bed was remade w/ same linens. Had to ask 3rd time; 1:30 AM
8.0
Verified Hotel Guest
Very Good
Group Traveler
04-13-2018
Pros: The room was nice. The bed was very comfortable.
Cons:
5.0
Kelcie
Fair
Traveling as Couple
04-13-2018
Pros: The room was big.
Cons: My room smelled like awful cigarette smoke.
8.0
Bianca
Very Good
Group Traveler
04-13-2018
Pros: Friendly staff
Cons: Expensive parking. Rates are ridiculous
10.0
Verified Hotel Guest
Exceptional
Traveling as Couple
04-13-2018
Pros: The Staff were super friendly and the location was pretty awesome and central to most things.
Cons:
10.0
Verified Hotel Guest
Exceptional
Solo Traveler
04-13-2018
Pros: Good Customer Service, very nice large luxurious room with nice view, many amenities, and an outstanding price for the quality experience. The atmosphere was really nice and comforting.
Cons: The undisclosed 27.00 self park that was mandatory, & no free WI-Fi. Too many extra charges such as automatic gratuity added onto room service. But, still a good bargain for such a nice hotel.
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