Sonesta ES Suites Houston

AAA Inspector Rating
8.7
Very Good
218 Guest Ratings
5190 Hidalgo St
Houston, TX 77056- Map It
Photos
X
AAA Inspector Rating Details (scale 1-5)
3.2
Overall
Room3.1
Bath3.3
Public Areas3.1
ARATED
AAA Inspector Notes
Inspector Pick (Classification): I really like the bright fresh color scheme. Whenever I walk in the door, my mood lifts and I smile.
Enjoy staying in nicely decorated rooms designed for long-term stays where you can prepare meals in fully-furnished kitchens. You'll like being close to The Galleria where you can shop and dine. Smoke free premises. 93 efficiencies, some two bedrooms. 4 stories, interior corridors. Accessibility (Call).

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Extended Stay Hotel
Location
I-610 exit 9A (San Felipe Rd/Westheimer Rd) southbound; exit 8C (Westheimer Rd) northbound, 0.4 mi w to Sage Rd, then just s. 5190 Hidalgo St 77056.
Pool
heated outdoor.
Dining & Entertainment
nearby.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet, safes.
Sports & Recreation
exercise room.
Guest Services
valet and coin laundry, area transportation-within 3 mi.
Terms
N, pet friendly (call for restrictions/fees.).

Guest Ratings

OVERALL GUEST SCORE
Very Good
Based on Ratings from 218 guests
Showing reviews 1 - 5 of 50
8.0
Brandy
Very Good
family with young children
06-19-2017
Pros: Very clean, staff very friendly and helpful. Location was fantastic and area seemed safe.
Cons: The suite was smaller than expected. Mainly the living area. The pictures had to have been photo shopped. Also, which I take blame for this. The website stated double beds. I assumed 2 beds NOT 2 full size beds. My husband and my son both stand over 6 ft.
7.5
Nicholas
Good
solo traveller
05-09-2017
Pros:
Cons: I booked this room for a very important client...you have my credit card on file. When the client arrived he was asked for payment for the room...not incidentals..full payment. Very embarrassing. You were told it was for another person and should have billed my card accordingly. Will not use the service again.
8.3
Rahul
Very Good
review category group of friends
05-05-2017
Pros: Centrally located, decent rooms, the Supervisor (Omar) & Manager (Austin) were very accommodating with regards to the requests that I made, the hotel has all basic amenities (laundry, small gym) along with a small swimming pool. My associates & I had 5 rooms booked here & our stay was very comfortable.
Cons: Most of the rooms we booked were not allocated to us till 3 or 4 pm. The junior staff is not very well trained & do not communicate with each other well. The discussions & confirmations done with one person is not communicated to the other. The front desk staff does not communicate with each other well & discussions had with one person needs to be communicated & explained again to others from scratch. The housekeeping & kitchen staff do not speak or understand english which makes any communication with them very difficult (although I had no issues with the cleanliness of the room). The breakfast can definitely be better.
8.8
Aligab
Excellent
family with young children
04-18-2017
Pros: The cleanliness of the room was astounding. Everything was provided for a comfortable stay. The location is perfect.
Cons: The photos give the appearance of a larger room than it actually is.
8.8
Robin
Excellent
solo traveller
03-21-2017
Pros: Great location in the Galleria area. The room was large and comfortable.
Cons: Front desk staff were a little hard to track down when I arrived for check in late at night.
Showing reviews 1 - 5 of 50