There's lots of space for you and your things. Each room has a sleeping and a living area so you, and guests too, can sit back and relax. The sundry shop offers a nice variety of sodas and snacks.
Smoke free premises. 190 units. 7 stories, interior corridors. Accessibility (Call).
valet and coin laundry, area transportation-within 2 mi.
Guest Ratings
OVERALL GUEST SCORE
Excellent
Based on Ratings from 172 guests
Showing reviews 1 - 5 of 50
9.6
Mayishla
Exceptional
family with young children
05-22-2017
Pros: Room was very clean and spacious,beds very comfortable.Breakfast had a great variety to choose from.
Cons: One elevator was broken sometimes the wait to get on was extensive.
5.8
Lou
Okay
family with young children
04-30-2017
Pros: The mattresses were fine.
Cons: A C was noisy,
10.0
Collette
Exceptional
family with young children
04-17-2017
Pros: everything
Cons: nothing everything was great
7.5
Tavia
Good
review category group of friends
04-17-2017
Pros:
Cons: That the suite wasn't big enough
10.0
Ashanti
Exceptional
young couple
04-16-2017
Pros: Our king suite was clean. Bed was comfortable. Really enjoyed the pool and temp of the hot tub was perfect. Breakfast was tasty. I was glad they served oatmeal with all the toppings.
Cons: Would have liked to have a non pork meat option. Some of us have health or religious reasons why we can't eat pork, and they only had pork bacon. Turkey bacon as an option would have been nice.
5.8
Anonymous
Okay
family with young children
04-11-2017
Pros: Nothing in particular was a stand out, although the staff was very friendly.
Cons: Many things...the first room smelled horribly of paint and we had to be moved. The second room smelled kind of like mildew. The mini-fridge had a broken shelf. The bathroom sink didn't drain properly. The fitness center was the size of a closet. Things like towels (bathroom and by the pool), Kleenex, toilet paper, etc. were all of the cheapest possible quality (rough, non-absorbent, etc.).
10.0
Jacqueline
Exceptional
family with young children
03-28-2017
Pros: Great experience, food, staff it was all great❣️
Cons:
5.8
Darlene
Okay
family with young children
03-28-2017
Pros: The room seemed clean and we loved the location.
Cons: I did not have a blanket included with my sheets for the pull out bed. I called and was told they were on their way. after about an hour I had to call again. This was at nearly 1:00 in the morning. Shortly after the 2nd call the blanket was delivered. The pullout bed was pretty worn out as well with a dip in it. More upsetting was the complimentary breakfast was over before the time we were told it would be. At check in we were told that breakfast would be closing at 10:30. My daughter and her friends promptly discussed getting up at 9:50 so that we could make it to the complimentary breakfast after a long night at the rodeo. We got up in the morning and went straight down and were told by a gentleman there that it had just been cleared out. This was about 10:05. I said something to the lady up front but she said that breakfast was over at 10:00. That was not what we had been told the night before, I had spent a little more on your hotel so that I would have breakfast included.; We were very disappointed in the situation and the ladies at the front didn't even apologize or offer anything.
9.2
Stephanie
Wonderful
review category group of friends
03-06-2017
Pros: The reasons we chose Springhill suites were location, free shuttle service, free breakfast, and free parking. some of the hotels near NRG wanted 40 bucks to park on top of the cost of the room, charged extra for breakfast as well. some other reviews I read stated that the room wasn't cleaned properly, and that the hotel needed updating, but we saw no issues! our room was very clean and the hotel was great!We took advantage of the free shuttle rides to and from NRG.Wait was very short. I was very impressed with the breakfast. hot buffet style that included my favorite Texas shaped waffles. All in all we enjoyed our stay.
Cons: I may be picky, but I didn't like the fact that the sink/vanity was in the bathroom. I would have preferred it to be separate, as it is in many other hotels. The hot tub was not working(cold)and water in it was discolored.
9.2
Carolyn
Wonderful
family with young children
02-25-2017
Pros: Very nice Lobby area & Pool.
Cons: Air-conditioner was extremely loud & noisey in room 208.
8.3
Cary
Very Good
review category group of friends
02-14-2017
Pros: The room was clean and t made you feel comfortable when you entered the room.
Cons: You could here the couple in the room next door argue.
9.6
Helen
Exceptional
family with young children
02-09-2017
Pros: Good location. Beautiful looking modern hotel...soft beds and clean modern bathroom. Great breakfast. Front check in guy very friendly and had a good chat about Houston traffic and visiting Australia.
Cons:
10.0
Arthur
Exceptional
young couple
02-08-2017
Pros: Great location and breakfast was yummy.
Cons: All OK
10.0
Hector
Exceptional
family with young children
01-24-2017
Pros: Everything was perfect, I have no.Complains
Cons: Very clean and excellent service
7.1
Jason
Good
young couple
01-11-2017
Pros: The bed and the pillows were amazing. The lobby was clean, they gave an atm there as well. Good hot water in the shower and the ac/heater worked great.
Cons: One elevator working and it made some creeks and groans that caught my attention. I'm not saying it was unsafe here, just not tip-top. Needs a laminate card foot the tv channels.
7.5
Anonymous
Good
young couple
01-09-2017
Pros: Good location, friendly staff, good breakfast,
Cons:
10.0
Arthur
Exceptional
young couple
01-09-2017
Pros: This was our second stay at SpringHill Suite. Staff was awesome Breakfast was very good. Great Coffee... It's very convenient location for where you need to go. Has shuttle service to take you to where you need to go. Can't wait to go back. Thanks
Cons:
9.6
Cindy
Exceptional
family with young children
01-09-2017
Pros: Staff friendly and beds comfortable.
Cons: One elavator broken and other one very slow. Had to use stairs most of the time.
10.0
Suzanne
Exceptional
Senior Traveler
01-01-2017
Pros: I liked the location, the room, the breakfast and the value!
Cons:
5.0
Kerri
Fair
family with young children
12-29-2016
Pros:
Cons: The hotel is just old. It really needs an update.
7.9
Tonita
Good
family with young children
12-22-2016
Pros: The staff was very friendly and helpful. The breakfast was awesome!
Cons: There was only one elevator working and it made for a long wait to get to your room.
10.0
Maricka
Exceptional
young couple
12-12-2016
Pros: Everything was wonderful
Cons: Nothing
10.0
Ayana
Exceptional
young couple
12-05-2016
Pros: Should have had meat also on breakfast menu
Cons: I reserved my room earlier in the yr on one card but was issued anotherdue to card being damaged and change new card info several days ahead oftime over email but it wasn't changed their hotel system. But hotelclerk handled things well... And kinda noisy on 1st floor due to ourroom(112) across from conference rooms...
7.5
Karen
Good
young couple
11-30-2016
Pros: Rooms are clean and nicely arranged. Bed was comfortable.
Cons: Breakfast area is too small and over crowded.
10.0
Fernanya
Exceptional
family with young children
11-22-2016
Pros: The bed slept amazingly
Cons: Everything was wonderful
10.0
Linda
Exceptional
family with young children
11-15-2016
Pros: Rooms were very clean and neat. Beds were very comfortable.
Cons: Wish there was bacon served at breakfast.
7.1
Ayhamhasan
Good
family with young children
11-07-2016
Pros: the space of room , comfortable bed
Cons: bathroom
9.6
Brenda
Exceptional
family with young children
11-03-2016
Pros: Breakfast was great! Love the two TVS for each room privacy
Cons: Price was a little high
9.2
Roger
Wonderful
young couple
11-01-2016
Pros: The Hotel was located close to where we needed to be.
Cons: We had some problems with the lock on the room door. It took a while to unlock after the key card was inserted, and if you turned the handle one way, it would re-lock. Turning it the other way would unlock it, but it took a few seconds before it activated.
6.3
Jessica
Pleasant
review category group of friends
11-01-2016
Pros: I like the how the hotel had a convenient store, and staff was friendly.
Cons: I don't like how the rooms are a little outdated for example the bathroom, wet bar and the fact that there was no central air.
7.9
Renee
Good
solo traveller
11-01-2016
Pros: Spacious lobby. Nice pool, decent breakfast, security
Cons: Shuttle service often full, no real system of who waiting first, broken seat belts needs improvement to match quality of hotel
10.0
Bryan
Exceptional
Traveling as Couple
10-30-2016
Pros: the beds were great
Cons: the bathroom was a little small. hard to get in and out bathtub
10.0
Charlene
Exceptional
review category group of friends
10-28-2016
Pros: Full breakfast a definite plus. Really appreciated the shuttle service.
Cons: Not even one thing to complain about.
10.0
Sandra
Exceptional
family with young children
10-25-2016
Pros: good breakfast, rooms are great, staff is nice
Cons: more time for breakfast
10.0
Anonymous
Exceptional
review category group of friends
10-23-2016
Pros: Super friendly staff, and loved the breakfast!
Cons:
7.9
Hayley
Good
review category group of friends
10-22-2016
Pros: Front desk staff were very friendly and helpful
Cons: No one to clean rooms during stay and not enough towels
9.6
Ricky
Exceptional
review category group of friends
10-20-2016
Pros: The bed
Cons: The breakfast was not good the bacon and the eggs had no flavor.
7.1
Wolfgang
Good
family with young children
10-18-2016
Pros: Staff was attentive
Cons: Room was dated. Shower caulk old and peeling
9.6
Regina
Exceptional
young couple
10-18-2016
Pros: Hotel was very clean nice and comfortable beds..
Cons: Need more outside seating for non smokers.
10.0
Llewellyn
Exceptional
family with young children
10-10-2016
Pros: Staff were awesome.
Food was great.
Bed was very comfortable.
Cons:
7.1
Vickie
Good
family with older children
10-05-2016
Pros: Location and cleanliness.
Cons: Walls were paper thin. Could hear everything from the room next door, including the small child that cried through the entire night.
7.9
Monica
Good
family with young children
10-04-2016
Pros: Good
Cons: Price
7.9
Amber
Good
young couple
09-28-2016
Pros: I loved the pillows. I wanted to take one home with me. Lol. I can't ever find pillows like that. Also.. The lady at the front desk. Lisa? She was wonderful.I was in need of a late check out and I very much appreciate you letting me stay until 3pm.
Cons:
10.0
Rebecca
Exceptional
mature couple
09-15-2016
Pros: The hotel was very nice and the staff was very professional . The room was spacious and had the separate living room, so my husband could sleep later in the morning, without me waking him and the bed were wonderful. We will be staying here again.
Cons:
10.0
Toni
Exceptional
family with young children
09-05-2016
Pros: Excelled breakfast, beds wetee awesome
Cons: Nothing
10.0
Mrvn
Exceptional
review category group of friends
08-29-2016
Pros: I really loved the room especially the beds. We went with a our youth group and we can say we stayed at a great place!
Cons: There was nothing there that we didn't like.
10.0
Sue
Exceptional
Business Traveler
08-27-2016
Pros: separate space for working and sleeping
Cons:
7.1
Juan
Good
family with young children
08-25-2016
Pros: The breakfast bar was great very clean and the cafeteria staff where awesome!! Thank you
Cons: Front desk customer service not so good ,very poor personal in front desk ,she was not nice at all and answer with an attitude !!
8.3
Zell
Very Good
review category group of friends
08-22-2016
Pros: The room was clean and comfortable. The staff at the front desk were very helpful. I would stay here again. I heard the breakfast was very good but I didn't get up early enough to enjoy it.
Cons: The elevator and hallways were very hot and uncomfortable. The parking was bad and they need more spaces for the guests. The area is very busy and congested at all times.
10.0
Rachel
Exceptional
mature couple
08-18-2016
Pros: Never had breakfast, line was too long but everything else was excellent.Nice comfy bed and very clean
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