Hampton Inn Las Colinas

AAA Inspector Rating
Very Good
24 Guest Ratings
820 W Walnut Hill Ln
Irving, TX 75038- Map It
Members save up to 10% and earn HHonors™ points when booking AAA rates!
AAA Inspector Notes
This property, clustered with numerous other hotels, is within walking distance of restaurants, services and a nice park. Rooms and bathrooms have a traditional decor with brown and neutral tones. Smoke free premises. 135 units. 6 stories, interior corridors. Accessibility (Call).

Amenities & Services

Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Business Center
SR 114 exit MacArthur Blvd eastbound, just s, then just e; exit Walnut Hill Ln westbound, just sw. 820 W Walnut Hill Ln 75038.
AAA Benefit
Members save up to 10% and earn HHonors™ points when booking AAA rates!
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, wireless Internet.
Sports & Recreation
exercise room.
Guest Services
valet laundry, area transportation-within 5 mi.
1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

Very Good
Based on Ratings from 24 guests
Showing reviews 1 - 5 of 18
solo traveller
Pros: There was someone in training at the front desk; he was very courteous and professional, as were the others at the front desk! The reason I knew about those at the guest registration was because, initially, my key didn't work to get into the garage or into the room -- no fault of the front desk folks; they did everything they should have to magnetize the key. Just one of those things! Also, some who may not always get a mention: both ladies who were in the parking garage "supervisor's booth" (I'm not sure what to call the building with the gates!) were very courteous in my coming and going.
Cons: I wanted to leave the housekeeper a note and a tip. The card with her name on it was in the room when I arrived and the next day, but not on the morning I left. Yes, I could have left it somewhere, but I'm the kind who likes to leave a "thank you" note to someone by name, including whoever cleans the room, as a way of letting that person know that the tip is for her and not just some I forgot to pick up. This may have been because of someone having the day off on the day I left and she (if the housekeeper is a "she"; "he," if not) took the card on my next to last day, since she wouldn't be there. Also (and this is minor!), I didn't see one or maybe there wasn't one -- a rack with brochures about area attractions. I had done my "homework" and knew what to go to, but for the traveler who doesn't do homework, brochures would be helpful. There are the major attractions in the Dallas area, but I found, online before I left, and while I was there, several things to see: The Mustangs at Las Colinas, the marble cows in the park where there's a large sculpture of Las Colinas' founder, the large floral working clock and other nearby sights.
young couple
Pros: The location was the only thing I liked.
Cons: The first room I was assigned to was dirty. Their was trash everywhere, their was dirty towels on the floor and the bed wasn't made.
Very Good
family with young children
Pros: Waffle maker!
Cons: Pool was small and not heated
family with young children
Pros: Location was nice and convenient. Rooms were clean.
Cons: Booking sent an email saying I had to pay during my stay. Hotel charge my card of record 12am on date of the reservation. I called because I was told it wouldn't be charged. Had pending charge for more than room amount. Was told that's standard policy to bill card reservation made after cancellation window expires. Card was overdrawn. Paid with a different card at check in. Upon checkout I noticed that in addition to the pending charge there was now another charge for exact room amount. So now I've technically paid 3x despite the information provided from booking and the hotel. I was told they didn't do it. Booking did and to dispute with the card company. Also hotel was under renovation and the breakfast sucked. I picked Hampton Inn specifically for their breakfast. It definitely lowered the bar on both options and quality of food provided. But what pissed me off the most was hearing my 12 year old nephew who went back for seconds on breakfast tell me hotel staff thought he wandered in off the street so he was required to give her his name, room number etc. in order to convince her he was an actually guest and not some bum. I've been staying in hotels my entire life and have never been subjected to that kind of treatment. I don't want to assume this was racial profiling, but I'm sure he was only questioned because he was black. Very disrespectful and I can only imagine how he felt being subjected to this.
mature couple
Cons: breakfast wasn't that great and the front desk attendant didn't smile at all .
Showing reviews 1 - 5 of 18