Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Inspector Pick (Eclectic/Unusual): I love being in the middle of the action! Amusement rides, games, and dining surrounds this place. I especially enjoy the festival weekends.
This quaint hotel has a yacht-club vibe. Many of the spacious rooms have balconies with great views of the boardwalk action and the Gulf of Mexico. This property is nestled in the heart of the Kemah Boardwalk, where any member of your family can find plenty of things to do. This entertainment complex is filled with rides, games and dining options. Weekend special events, such as concerts or festivals, make for an active setting.
Smoke free premises. 56 units. 2 stories, interior corridors. Accessibility (Call).
Pros: Location of the hotel and our view from the room. Everyone was nice and friendly.
Cons: It had been raining so we developed a leak we were Located and hotel personell helped with The move.lost our terrific view..
7.0
Anonymous
Good
08-11-2017
Pros: Location
Cons: Smelled musty, I'm guessing from all the condensation due to the humidity and cold front coming in.
3.0
Anonymous
Poor
08-11-2017
Pros: The hotel had a great view from the balcony.
Cons: I woke up and their were ants crawling on the bed and bed stand. I called the staff and they were not very helpful about it and told me that happens when you have food in your room but I didn't eat in the room at all. I called back and they hung up on me.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Boardwalk Inn is in the middle of the Kemah complex. The staff was very friendly & attentive to detail. The room that we were assigned was an end corner master suite with three balconies & views from two sides.
Cons: No
10.0
Anonymous
Exceptional
08-11-2017
Pros: You cannot beat the location, it is amazing. Our only regret is not spending more time here. It was lovely to be able to walk down to all the shops in the morning. My wife especially loved the proximity to Starbucks.
Cons: Everything was wonderful. It is minor but the pillows were not that comfortable. Way too soft. The bed was comfy, though.
10.0
Anonymous
Exceptional
08-11-2017
Pros: everything mentioned online was accurate. The staff was professional and welcoming. The room was lovely and comfortable.
Cons:
1.0
Anonymous
Very Poor
08-11-2017
Pros:
Cons: full of black mold that made my wide very sick.
8.0
Anonymous
Very Good
08-11-2017
Pros: The view overlooking the square and the water, complete with a small balcony. In general it was quiet and relaxed.
Cons: I liked it so much that I added a night to my stay. However, the staff were going to have me switch rooms. Their manager sorted this out for me, so in the end it was minor. And the pool was out of service while I was there.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Closeness to the boardwalk
Cons: No microwave
9.0
Anonymous
Wonderful
08-11-2017
Pros: Location
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location/clean/friendly staff
Cons: No microwave in room
10.0
Anonymous
Exceptional
08-11-2017
Pros: Room was spacious, as was the bathroom. The king-sized bed was beyond comfortable!
Cons: We weren't able to enjoy the pool/hot tub at 10pm due to so many kids in it. Would be nice to have an adults only pool policy for at least the last hour it is open.
10.0
Anonymous
Exceptional
08-11-2017
Pros: Location and view from our room that we got upgraded because it was our anniversary.
Cons: It was a bit loud a little later than we stay up and the pillows were a bit soft but that's it.
10.0
Anonymous
Exceptional
08-15-2017
Wonderful, fun-filled experience for our...
Pros: The hotel is clean and is located right on the boardwalk, perfect for spending time on the rides, rest, and go back for some more. Garage parking was free and there were plenty of places around to eat. Bonus: you can purchase discounted Boardwalk all-day passes for adults (>48" tall) through the front reception desk. Perfect for our family group of four (5 and 3 year old).
Cons: The hotel can get a little pricey during peak times.
9.6
Anonymous
Exceptional
08-10-2017
Exceptional
Pros: Beautiful, comfortable and convenient
Cons: Even though its a very nice and convenient place i wish it wasn't so pricey.
7.5
Anonymous
Good
08-08-2017
Nice
Pros: The rooms are spacious. Big bathroom and nice little deck to sit and enjoy the concerts from balcony.
Cons: We had a few issues but the manager personally took care of them. Shows they care. The have a keurig in the room and only provided one k-cup regular and one decaf. So not enough for each guest to at least have one cup each.
2.9
Anonymous
Poor
08-08-2017
Dont stay
Pros:
Cons: Not enough towels, only clean the room every third day. Dirty glasses and empty wine bottle left in room on table for two days
5.8
Anonymous
Okay
08-07-2017
Don't look forward to sleeping!!!
Pros: The bathroom and bed.
Cons: The NOISE LEVEL was awfully loud.
8.3
Anonymous
Very Good
08-05-2017
Very good
Pros: Location
Cons: Vacuum at 9:30 I'm morning outside of room
9.6
Anonymous
Exceptional
08-05-2017
Family and fun
Pros: Friendly Staff, great balcony view
Cons: Breakfast at hotel
9.2
Anonymous
Wonderful
08-05-2017
Overall great.
Pros: Great staff!
Cons: The train whistle every 5 minutes!
6.3
Anonymous
Pleasant
08-04-2017
Pleasant
Pros: Our stay July 20 through the 23rd.
The room was clean and comfortable. The TV was older and not a very good picture.
The parking was great . We had arranged for the Romance pkg but did not get it until the second day of our stay. Was not worth the X money.
Cons: The Hotel needs to inform people before they come that it is not a Rest and Relax type Hotel.
Every night from 7 PM to 11 PM very loud rock type music right outside your room.
We had planned on a 4 night stay but left after 3 nights. Also I wrote the manager and explained
our reasons for leaving and to this day we have not heard back.
10.0
Anonymous
Exceptional
08-04-2017
Loved it
Pros: Landrys
Cons: Heat
9.6
Anonymous
Exceptional
08-02-2017
Had a fantastic time and...
Pros: Excellent staff, so helpful, so friendly! The view of the dock from our room was exceptional, the concert (Rock the Dock) was great !
Cons:
8.8
Anonymous
Excellent
07-27-2017
Great location private parking so...
Pros: Beds were wonderful location great and the staff too everything was right there
Cons: Tub needed to be changed a little old and we could have had a microwave in room
10.0
Anonymous
Exceptional
07-26-2017
ALSOME!!!
Pros: it was what we expected!!! planning another trip out there for the holidays!!!
Cons:
9.2
Anonymous
Wonderful
07-25-2017
Loved it!
Pros: The room was really nice, free parking, the staff were super helpful and polite.
Cons: I had issues with the balcony door. Ended up deciding just not to open it but didn't really mind it.
9.6
Anonymous
Exceptional
07-25-2017
Exceptional
Pros: Loved the bed. It was accessible for handicap in every aspect.
Cons: No microwave in room like it said there would be. Rooms could be a little bigger.
5.4
Anonymous
Fair
07-19-2017
Customer service could be better
Pros:
Cons: Our neighbors were up after 12:30am with loud music. We attempted to call the front desk after my 9 year old said she couldn't sleep but no one answered. I walked downstairs (from the 4th floor at 12:38am) to find "Marilyn" behind the counter stapling papers. I advised her that I attempted to call and her response was "yea I know but I'm the only one here and I'm busy". I immediately became upset because I see this 2 ways; 1) because you are too busy to answer the phone I had to walk downstairs in the middle of the night to make a complaint and 2) although midnight is not the ideal time for potential customers to call you, because you were too busy to answer the phone your potential customers were lost (poor business decision). When i finished explaining why I was complaining, she picked up the phone and called my neighbors. By the time I got back to my room, the music was back on so my husband decided to go downstairs and ask "Marilyn" to call security. About 15 minutes later the police arrive but sadly, my husband had to walk around outside until he located the police to come resolve our issues (hints the 15 minutes). He said when he approached the front desk, the phone rang and Marilyn decided to answer (probably because someone was watching). She never acknowledged him standing there until he asked her if she was going help him in which she stated she would. The issue here is that Marilyn had no sense of urgency to resolve our issue. She didnt care about customer service or our comfortability as an employee in the hospitality industry. Not to mention that there are signs on every floor saying to use your inside voices, respect others who are vacationing, and the consequence of being disruptive. So this tells me that the company values customer satisfaction; but Marilyn however, could care less. Our family was only there one night and frankly I don't feel the experience was worth $326.57.
7.9
Anonymous
Good
07-17-2017
Good
Pros: Nice room good view
Cons: The noise. It is right on the boardwalk the music and train do not stop until after midnight. Even though the Hotel has a 11:00 to 7: 00 quite time. If you plan to sleep much would not recommend
5.4
Anonymous
Fair
07-14-2017
Misleading
Pros: The condo was spacious.
Cons: When I booked my reservation I thought we were staying on the boardwalk, only to find out at check in that we were being placed at an off site condo. The condo was missing some of the basic amenities that you find in any hotel. There was no wifi, no hair dryer, and while there was a coffee maker, there was no coffee. The location was not within walking distance to the restaurants and amusement rides. That was the only reason I booked this hotel, it's the only one right in the center of all the attractions. If I was going to end up driving and not walking, I could have booked something cheaper. I was not pleased at all!
10.0
Anonymous
Exceptional
07-14-2017
Sister's Night Out
Pros: The location of the Hotel to the Bay was over the top. The King room with Balcony, and it's attention to details.
Cons: Not knowing if the room had an advertised Pullout Sofa or not. We were glad to find out it did, the thought of Air Mattress was almost a deal breaker.
10.0
Anonymous
Exceptional
07-14-2017
This is a MUST stay...
Pros: We LOVED everything about the Boardwalk Inn. It smells heavenly, has a prime location with TONS of places to eat and things to do, and was immaculate. The bed was perfectly luxurious with a great mattress and linens. The coastal decor added to the hotel-wide beach vibe. We will be back!!!
Cons:
10.0
Anonymous
Exceptional
07-11-2017
Boardwalk comfort
Pros: Location was excellent. Rooms spacious and clean with a balcony overlooking the Boardwalk.
Cons: Nothing. Everything very good.
10.0
Anonymous
Exceptional
07-10-2017
Weekend on the Boardwalk
Pros: It was wonderful. Everything was right there. The view was excellent, you can go on the balcony and enjoy the view and listen to the band play great music on the weekend. Cant wait to return. We will definitely rent a room on the boardwalk again. Great service and the room was excellent. Beds were soft and the A.C. was nice and cold. We even rented a golf cart and parked it at the hotel. Awesome experience all the way around.
Cons:
9.6
Anonymous
Exceptional
07-10-2017
Great experience
Pros: Great view and location. Walk to everything
Cons:
10.0
Anonymous
Exceptional
07-09-2017
Loved it!!!
Pros: This was our first visit to Kemah, we loved our visit
Cons:
10.0
Anonymous
Exceptional
07-08-2017
Had a Great time
Pros: Everything
Cons: Couldn't stay longer
9.6
Anonymous
Exceptional
07-07-2017
Nice Mid-Week Stay
Pros: Covenant to the Bordwalk attractions.
Cons: Need awnings over all 4th floor balconies. Need better quality beds and toilet paper for the price paid. Overall it was very good place to stay.
5.8
Anonymous
Okay
07-07-2017
Aggravating check in way TOO...
Pros: Outdoor pool
Cons: Took way too long to check in. It's set up would be hazardous in a fire
5.4
Anonymous
Fair
07-06-2017
Was not worth the money
Pros:
Cons: It was not what. I was told no Jacuzzi in room
10.0
Anonymous
Exceptional
07-06-2017
Staying at the BoardWalk was...
Pros: The accommodation where amazing. Staff was extremely helpful and polite.
Cons:
10.0
Anonymous
Exceptional
07-06-2017
I would stay here again.
Pros: Very nice place to stay I would stay again.
Cons: NA
9.6
Anonymous
Exceptional
07-06-2017
Exceptional
Pros: The toilet would run if you didn't jiggle the handle, other than that it was perfect.
Cons: Someone should have told us to go to the top of the attached parking garage for the best view of the fireworks.
10.0
Anonymous
Exceptional
07-05-2017
Great getaway
Pros: The staff was friendly and helpful
Cons:
9.2
Anonymous
Wonderful
06-27-2017
Nantucket on the Boardwalk!
Pros: The staff was impeccable!!!! The view made you forget the city was a little over 30 minutes away!!!!!!
Cons:
6.7
Anonymous
Pleasant
06-25-2017
Nightmare
Pros:
Cons: Our room was across from this horrible game that had a loud voice that screamed out every couple of minutes. The whistle on the train happened every five minutes. My husband and I were there for a getaway. When we were able to fall asleep after 11 o'clock when the rides closed down, then started the kids in the hallway yelling and screaming. If we were to be given an option to stay closer to where the fountain is, I feel that the noise level would have been better. I will definitely be telling people to be aware of this if they decide to stay. I live close by and I wanted it to be a little mini vacation. Instead it was a big disappointment
10.0
Anonymous
Exceptional
06-23-2017
Exceptional
Pros: The view
Cons:
10.0
Anonymous
Exceptional
06-21-2017
Fabulous time, easy access to...
Pros: Everything was clean and decorative. Open space, close to walking to everything you desired. Staff was great as rooms were very nice. Great seating areas indoors with outdoor views. I had my coffee in tbe lobby and enjoyed the sun. Loved it.
Cons: Constructing for the repair of the plaza water show display was noiesy however they did stop before too long to let us sleep. On the bright side, it will soon be working and it will make for a beautiful show on the balcony.
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