Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Although the first-floor rooms typically house guests with pets, they have tile floors throughout, ideal in the summer and better for some allergy sufferers. Rooms have recently been updated.
42 units. 2 stories (no elevator), exterior corridors.
Pros: It was pretty clean. Very comfy bed and pillows!
Cons: Very plain and basic.
Pros: Everything was fine except for that noted below. There was a switch with two toggles, one for the light, the other an exhaust fan. No heater! Brrr!
Cons: There was not a heater in the bathroom.
Pros: The staff was very friendly and capable. The breakfast was very good and had a good variety.
Cons: Unfortunately the night I stayed a horrendous storm hit Kilgore and the electricity was off until 4AM so there were no lights or air conditioning. also the shower didn't seem to put out much pressure (I think because this is a "green" hotel.
Verified Hotel Guest
Family with Teens
We had reservations and they did not honor them. They did give us rooms but they were not the ones we reserved. One room was a smoking room and the stench was almost unbearable. We stayed because we had reservations and did not want to be charged because we could not cancel. When we checked out they overcharged us for the room.
Cons: The horrible cigarette smell in the room.
Comfortable but frustrating due to...
Pros: Basically quiet at all times I was there.
Charge for canned drinks unusually low.
Nice selection of choices hot & cold at breakfast except not much fresh fruit.
Cons: Had trouble getting into room. Door lock was NOT reliable though OK at check-in. Took numerous tries to unlock at times. Other times worked first try. Told night clerk (a lady-VERY nice!) who assisted with a different 'key'. Final straw - a male night clerk told me I wasn't doing it right . 'Fiddling' with handle and "pulling the door fully shut and pulling handle up & down should NOT be necessary! The green light came on consistently with 'key' swipe but still would NOT unlock without numerous attempts.
Shower ok but being a short person could not reach up to shower head to make adjustments. Is it REALLY necessary to install those things up so high?!
review category group of friends
On the road again
Pros: Quite, great to rest after being on the road all day
Cons: The pillows were all flat and in bad shape; easy notice over used.
Breakfast options did not appeal and lack apple juice refill.