Top 25% of all hotels, based on cleanliness and condition.
AAA Inspector Notes
Although the first-floor rooms typically house guests with pets, they have tile floors throughout, ideal in the summer and better for some allergy sufferers. Rooms have recently been updated.
42 units. 2 stories (no elevator), exterior corridors.
Pros: It was pretty clean. Very comfy bed and pillows!
Cons: Very plain and basic.
Pros: Everything was fine except for that noted below. There was a switch with two toggles, one for the light, the other an exhaust fan. No heater! Brrr!
Cons: There was not a heater in the bathroom.
Pros: The staff was very friendly and capable. The breakfast was very good and had a good variety.
Cons: Unfortunately the night I stayed a horrendous storm hit Kilgore and the electricity was off until 4AM so there were no lights or air conditioning. also the shower didn't seem to put out much pressure (I think because this is a "green" hotel.
Pros: The free breakfast was amazing and the staff was very polite
Pros: Basically quiet at all times I was there.
Charge for canned drinks unusually low.
Nice selection of choices hot & cold at breakfast except not much fresh fruit.
Cons: Had trouble getting into room. Door lock was NOT reliable though OK at check-in. Took numerous tries to unlock at times. Other times worked first try. Told night clerk (a lady-VERY nice!) who assisted with a different 'key'. Final straw - a male night clerk told me I wasn't doing it right . 'Fiddling' with handle and "pulling the door fully shut and pulling handle up & down should NOT be necessary! The green light came on consistently with 'key' swipe but still would NOT unlock without numerous attempts.
Shower ok but being a short person could not reach up to shower head to make adjustments. Is it REALLY necessary to install those things up so high?!
Pros: Quite, great to rest after being on the road all day
Cons: The pillows were all flat and in bad shape; easy notice over used.
Breakfast options did not appeal and lack apple juice refill.
Pros: I liked the fresh waffles you could make for breakfast.
Cons: the bed was the most uncomfortable bed I've ever slept in.
family with older children
Pros: When checking in I was told there wasn't any first floor rooms available, even though I had requested this when booking because of my pet. The staff was very apologetic and corrected the problem as soon as a first floor room was available. Overall stay was very nice and I would stay again at this hotel if I need to in the future.
Cons: Entrance to hotel was difficult at times to get into due to it being close to a traffic light.
Breakfast was just ok.
review category group of friends
Pros: It was very good stay.
Cons: The A/C didn't cool the room with the table in front of it had to move the table in front of the door for it to work and cool the room down