Embassy Suites by Hilton Hotel Lubbock

AAA Inspector Rating
8.7
Wonderful
106 Guest Ratings
5215 S Loop 289
Lubbock, TX 79424- Map It
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Photos
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AAA Inspector Rating Details (scale 1-5)
3.3
Overall
Room3.3
Bath3.2
Public Areas3.4
AAA Inspector Notes
The brick exterior enhances the surprise of the tropical-feeling spaces inside. The indoor courtyard is lush with greenery and waterscapes. All rooms have a parlor area separated from the bedroom. Smoke free premises. 156 units. 3 stories, interior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
Just sw of jct Slide Rd. 5215 S Loop 289 79424.
AAA Benefit
Members save 15% on weekends booked by Sept 4 for stays through Sept 30 and earn Honors points when booking AAA rates!
Pool
heated indoor.
Dining & Entertainment
restaurant, full bar.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, pay movies, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub, exercise room.
Guest Services
valet and coin laundry, room service.
Terms
check-in 4 pm, 1-7 night minimum stay, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Wonderful
Based on Ratings from 106 guests
Showing reviews 1 - 5 of 50
5.0
Anonymous
Fair
08-11-2017
Pros: Breakfast
Cons: Called to hotel to have a bottle of wine waiting in my room when I got back to he hotel with my date and the told me they could do that, get back 30 min later no wine 30 more min pass by I call down they say the don't have the wine. Poor service!
10.0
Anonymous
Exceptional
08-11-2017
Pros: Friendliest staff anywhere! High quality hotel with exceptional staff.
Cons:
10.0
Anonymous
Exceptional
08-11-2017
Pros: Great customer service! Excellent breakfast!!!
Cons: The ashtrays by the doors. Made the entrances smell like you had to walk through a bar. (And no cigarettes were lit). The residue in the ashtrays made it stink!!
5.0
Anonymous
Fair
08-11-2017
Pros: The breakfast & happy hour were very nice. The room was clean upon arrival but the furnishing are outdated.
Cons: Room had an odd smell but it was clean. On the second day, my room didn't get cleaned. The maid made the bed and put a towel animal on the bed. There were no clean towels,sink was not clean, no new toiletries including soap and the floor not vacuumed.
7.0
Anonymous
Good
08-11-2017
Pros: Quiet, close to freeway, friendly staff
Cons: Pictures on the website are not from that hotel. Breakfast buffet is small, only 4-5 items, o'durs ate chips and salsa. Picture do not portray actual available items!
Showing reviews 1 - 5 of 50