Pride of ownership shines at this small property with nice curb appeal, tidy rooms and updated bathrooms. All rooms have ceiling fans. The pet policy at this hotel includes dogs only.
40 units. 2 stories (no elevator), exterior corridors.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 48 guests
Showing reviews 1 - 5 of 50
5.0
Verified Hotel Guest
Fair
Group Traveler
10-13-2017
Continental breakfast only.
Pros: Very clean and polite staff!
Cons: Be wary of booking on a Fri or Sat night. There was an event next door at a convention center that had music pounding up until midnight.
1.0
Verified Hotel Guest
Very Poor
Traveling as Couple
10-13-2017
Pros: The location
Cons: Staff was rude. Neighbors were loudly playing music and noise ...yet we were threatened to be kicked out without refund for laughing to loud.
10.0
Perry
Exceptional
Traveling as Couple
10-13-2017
Pros: Very, very friendly staff.
Cons:
10.0
Roberto
Exceptional
Traveling as Couple
10-13-2017
Pros: Location & price
Cons: bit older smell
1.0
Verified Hotel Guest
Very Poor
Family with Young Children
10-13-2017
Pros: This hotel was terrible. There is no way that it she be considered a 2.5 star hotel. This place was lower than some Motels. this place was an embarrassment.
Cons: The room smelled like 30 people had smoked 100 cigarettes, there were people hanging outside over the rails, the guest services guy himself smelled like very strong smoke...it was terrible all the way around.
10.0
`
Exceptional
Traveling as Couple
10-13-2017
Pros: We loved the hotel, the location,the very clean and beautiful decor. And the desk clerk was very helpful and accommodating on our visit. Yes will stay at the Best Western in Marshall Tx again.
Cons: No
10.0
Verified Hotel Guest
Exceptional
Family with Young Children
10-13-2017
Pros: First it is not a hotel it is a motel. Our expectations were met during our two night stay while taking care of some business in the area.
Cons: The air conditioning unit was loud and the toilet was a child size and was hard for this elderly adult to get down and up off.
7.9
Janette
Good
family with young children
10-10-2017
Looked for a Restful Night,...
Pros: breakfast waffles, good,lite syrup, o.j. good, hot tea good, cereal,good,oatmeal,good.
Staff pleasant & Hospitable. Recommend the unit.fN/
Cons: N/A
5.4
Leland
Fair
solo traveller
09-29-2017
Passable
Pros:
Cons:
5.8
Darryl
Okay
young couple
09-28-2017
Okay
Pros:
Cons:
9.6
Mary
Exceptional
young couple
09-25-2017
Exceptional
Pros:
Cons:
5.0
Anonymous
Fair
review category group of friends
08-27-2017
Passable
Pros:
Cons:
7.9
Lynn
Good
solo traveller
08-15-2017
Good
Pros:
Cons:
7.5
Renee
Good
young couple
07-29-2017
Good
Pros:
Cons:
9.2
Ronald
Wonderful
young couple
07-24-2017
Superb
Pros:
Cons:
9.6
Joanna
Exceptional
young couple
07-19-2017
Joanna
Pros: They had a room
Cons:
10.0
Joan
Exceptional
review category group of friends
06-28-2017
Exceptional
Pros:
Cons:
10.0
Sandra
Exceptional
young couple
06-28-2017
Exceptional
Pros:
Cons:
8.8
Caci
Excellent
family with young children
06-24-2017
Vacation time.
Pros: I always book this Hotel when we come back to East TX to visit family. Adam at the service desk if a very professional and helpful young man, He is always there when we come back to Marshall. Will continue to book rooms here at the Best Western. The cleaning staff is on top of things, there is also a very nice lady who cleans the rooms that has been there every time we come back, African American and very sweet. I cant remember her name sorry. When we need ANYTHING at all, we just call the front desk and she has it ready in no time.... Thanks for a Great stay as always..
Cons: The only thing I had an issue with this last stay we had in May was the smell of the room we were in, I am not sure what it was but it was not a good one. That should be addressed so as not to loose customers in the future. It's important for good air quality and I as a customer appreciate a good smelling room.
5.8
Tamra
Okay
young couple
06-22-2017
We were sore all over...
Pros: The waffles were good!
Cons: The beds that are advertised as pillow top beds were VERY UNCOMFORTABLE!!!! They only had Internet for plugging in a computer. The price was too expensive considering this & rooms were small. Older hotel that has been remodeled.
7.9
Don
Good
young couple
06-20-2017
All ok
Pros: All ok
Cons: All ok
7.1
Tony
Good
solo traveller
05-29-2017
It was okay.
Pros: Old motel.
Cons: The vending machines were not working. Out of water in the one that was working.
7.9
Faye
Good
family with young children
05-23-2017
Very good and comfortable
Pros: Everything and staff excellent
Cons: No complaints
10.0
Anonymous
Exceptional
solo traveller
05-23-2017
Exceptional
Pros:
Cons:
5.4
Kathryn
Fair
solo traveller
05-02-2017
Not worth the price
Pros: The one staff member I dealt with was very polite and helpful.
Cons: The room itself was unfortunate. The couch looked dirty, the room smelled musty and probably had been smoked in by previous guests, and the shower curtain had a very strong urine scent. The walls are especially thin too. Between the TV sounds coming from other rooms and guests on the lower level playing loud music at 2am, it was hard to get any sleep during my one night at this Best Western.
8.8
Ryan
Excellent
family with young children
04-28-2017
Fabulous
Pros:
Cons:
7.5
Anonymous
Good
family with young children
04-26-2017
Another great stay.
Pros:
Cons: I dad's care for your breakfast.
9.6
Alton
Exceptional
solo traveller
04-13-2017
Exceptional
Pros: Helpful staff
Cons:
3.8
Jan
Poor
family with young children
04-12-2017
Never stay at a Best...
Pros:
Cons: In my booking I indicated I was disabled. They gave me a regular room. They also put me in the back of the property where I did not feel safe.
9.0
Pam
Wonderful
family with young children
03-05-2017
Superb
Pros: The property is very easily accessible to hwy 59. The room was clean.
Cons: The bed could have been more comfortable.
10.0
Vickie
Exceptional
young couple
02-27-2017
Exceptional
Pros: All staff members were great morning staff 100 point for niceness. We will be back
Cons: Everything
9.2
Mike
Wonderful
family with young children
02-26-2017
Short and Sweet
Pros: Room was spacious, clean, and comfortable. It served our purpose for the night.
Cons: TV was not hooked up but was not a big issue.
10.0
Betty
Exceptional
solo traveller
02-12-2017
Exceptional
Pros:
Cons:
7.5
Randall
Good
young couple
02-02-2017
Ok for the price
Pros: Fun and helpful staff.
Cons: A bit too much highway noise.
10.0
Marne
Exceptional
young couple
01-27-2017
Exceptional
Pros: The rate of the room was very reasonable. The variety of the breakfast items to choose from plus the waffles was very tasty. The room was very nice.
Cons: Need a shower curtain liner in the bathtub as the cloth shower curtain got soaked and water leaked out onto the floor and had to use a towel to soak up the water.
10.0
Jacqueline
Exceptional
solo traveller
01-03-2017
Exceptional
Pros:
Cons:
9.2
Alabama
Wonderful
family with young children
01-02-2017
Stayed twice within a two...
Pros: We stayed here twice within a two week period and it was nice. The staff were extra nice, even to the point of letting us fill up our son's bottles with milk!! The rooms are updated and very nice. Breakfast was the usual waffles, cereal, toast, fruit, yogurt, microwavable burritos and sausage biscuits, muffins, Danish's and honeybuns. We would stay again.
Cons: The beds were a lil firm for me, but still very nice!
10.0
Barbara
Exceptional
young couple
12-15-2016
Great value, comfortable place to...
Pros: Very clean, nice decor, comfortable beds.
Cons: Nothing
10.0
Barbara
Exceptional
young couple
10-30-2016
Exceptional
Pros:
Cons:
7.5
Christopher
Good
solo traveller
10-29-2016
Good
Pros:
Cons:
8.3
Barbara
Very Good
young couple
10-20-2016
Very good
Pros:
Cons:
10.0
Calista
Exceptional
solo traveller
10-17-2016
This hotel offers nice rooms,...
Pros: Staff was incredibly friendly and always helpful. Rooms were very clean and inviting.
Cons: Not much to say here!
10.0
Betty
Exceptional
family with young children
10-15-2016
A Great place to stay,...
Pros: The room was very clean/modern with plenty of inside lights,granite vanity top/tub enclosure, ceiling fan, big tv, frig., microwave-I loved this room!(Great price too) Free wifi/Internet.
The staff was very nice and respectful.There is also washer/dryer next to office. The breakfast was very good with plenty of choices.I honestly could not have asked for more!!!😊
Cons: There is nothing here I did not like.
10.0
Mary
Exceptional
young couple
10-05-2016
Exceptional
Pros: beds was very comfortable friendly staff good location
Cons: there was nothing i did not like
3.3
Betty
Poor
family with young children
08-07-2016
Bad bathroom experience.
Pros: The breakfas, the TV been like mine and working fridge.
Cons: The bedroom door stain or incomplete pain job, mold and mildew in bathroom ceiling and tub finishing not finished and if I had noticed it the first time I gotten their I would have ask for another room. Couldn't sleep well after that n my allergies was aggravated in this room.
6.7
Adronna
Pleasant
mature couple
08-07-2016
Pleasant
Pros:
Cons:
10.0
Dolores
Exceptional
mature couple
08-04-2016
Exceptional
Pros:
Cons:
7.9
Blanca
Good
family with older children
08-02-2016
Comfortable bed but poor air...
Pros: The breakfast was fine and easy to find everything.
Cons: The air conditioner unit was very noisy and it wasn't cold enough.
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