Pride of ownership shines at this small property with nice curb appeal, tidy rooms and updated bathrooms. All rooms have ceiling fans. The pet policy at this hotel includes dogs only.
40 units. 2 stories (no elevator), exterior corridors.
cancellation fee imposed, pet friendly (call for restrictions/fees.).
Guest Ratings
OVERALL GUEST SCORE
Very Good
Based on Ratings from 48 guests
Showing reviews 1 - 5 of 50
1.0
Anonymous
Very Poor
07-21-2017
Pros: The location
Cons: Staff was rude. Neighbors were loudly playing music and noise ...yet we were threatened to be kicked out without refund for laughing to loud.
1.0
Anonymous
Very Poor
07-21-2017
Pros: Nothing!! Only the location.
Cons: Didn’t like the room (Smoking Room)!! And on top of that they were not considerate enough to change my room rven after I provided them with a prescrition inhaler for my Asthma and upper respiratory issues. I would never ever stay in this hotel aga
10.0
Anonymous
Exceptional
07-21-2017
Pros: Very, very friendly staff.
Cons:
10.0
Anonymous
Exceptional
07-21-2017
Pros: Location & price
Cons: bit older smell
5.0
Anonymous
Fair
07-21-2017
Pros: Location
Cons: Breakfast was not good. Biscuits were cold and no milk!
1.0
Anonymous
Very Poor
07-21-2017
Pros: This hotel was terrible. There is no way that it she be considered a 2.5 star hotel. This place was lower than some Motels. this place was an embarrassment.
Cons: The room smelled like 30 people had smoked 100 cigarettes, there were people hanging outside over the rails, the guest services guy himself smelled like very strong smoke...it was terrible all the way around.
10.0
Anonymous
Exceptional
07-21-2017
Pros: We loved the hotel, the location,the very clean and beautiful decor. And the desk clerk was very helpful and accommodating on our visit. Yes will stay at the Best Western in Marshall Tx again.
Cons: No
9.6
Anonymous
Exceptional
07-19-2017
Joanna
Pros: They had a room
Cons:
8.8
Anonymous
Excellent
06-24-2017
Vacation time.
Pros: I always book this Hotel when we come back to East TX to visit family. Adam at the service desk if a very professional and helpful young man, He is always there when we come back to Marshall. Will continue to book rooms here at the Best Western. The cleaning staff is on top of things, there is also a very nice lady who cleans the rooms that has been there every time we come back, African American and very sweet. I cant remember her name sorry. When we need ANYTHING at all, we just call the front desk and she has it ready in no time.... Thanks for a Great stay as always..
Cons: The only thing I had an issue with this last stay we had in May was the smell of the room we were in, I am not sure what it was but it was not a good one. That should be addressed so as not to loose customers in the future. It's important for good air quality and I as a customer appreciate a good smelling room.
5.8
Anonymous
Okay
06-22-2017
We were sore all over...
Pros: The waffles were good!
Cons: The beds that are advertised as pillow top beds were VERY UNCOMFORTABLE!!!! They only had Internet for plugging in a computer. The price was too expensive considering this & rooms were small. Older hotel that has been remodeled.
7.9
Anonymous
Good
06-20-2017
All ok
Pros: All ok
Cons: All ok
7.1
Anonymous
Good
05-29-2017
It was okay.
Pros: Old motel.
Cons: The vending machines were not working. Out of water in the one that was working.
7.9
Anonymous
Good
05-23-2017
Very good and comfortable
Pros: Everything and staff excellent
Cons: No complaints
5.4
Anonymous
Fair
05-02-2017
Not worth the price
Pros: The one staff member I dealt with was very polite and helpful.
Cons: The room itself was unfortunate. The couch looked dirty, the room smelled musty and probably had been smoked in by previous guests, and the shower curtain had a very strong urine scent. The walls are especially thin too. Between the TV sounds coming from other rooms and guests on the lower level playing loud music at 2am, it was hard to get any sleep during my one night at this Best Western.
9.6
Anonymous
Exceptional
04-13-2017
Exceptional
Pros: Helpful staff
Cons:
3.8
Anonymous
Poor
04-12-2017
Never stay at a Best...
Pros:
Cons: In my booking I indicated I was disabled. They gave me a regular room. They also put me in the back of the property where I did not feel safe.
9.0
Anonymous
Wonderful
03-05-2017
Superb
Pros: The property is very easily accessible to hwy 59. The room was clean.
Cons: The bed could have been more comfortable.
10.0
Anonymous
Exceptional
02-27-2017
Exceptional
Pros: All staff members were great morning staff 100 point for niceness. We will be back
Cons: Everything
9.2
Anonymous
Wonderful
02-26-2017
Short and Sweet
Pros: Room was spacious, clean, and comfortable. It served our purpose for the night.
Cons: TV was not hooked up but was not a big issue.
7.5
Anonymous
Good
02-02-2017
Ok for the price
Pros: Fun and helpful staff.
Cons: A bit too much highway noise.
10.0
Anonymous
Exceptional
01-27-2017
Exceptional
Pros: The rate of the room was very reasonable. The variety of the breakfast items to choose from plus the waffles was very tasty. The room was very nice.
Cons: Need a shower curtain liner in the bathtub as the cloth shower curtain got soaked and water leaked out onto the floor and had to use a towel to soak up the water.
9.2
Anonymous
Wonderful
01-02-2017
Stayed twice within a two...
Pros: We stayed here twice within a two week period and it was nice. The staff were extra nice, even to the point of letting us fill up our son's bottles with milk!! The rooms are updated and very nice. Breakfast was the usual waffles, cereal, toast, fruit, yogurt, microwavable burritos and sausage biscuits, muffins, Danish's and honeybuns. We would stay again.
Cons: The beds were a lil firm for me, but still very nice!
10.0
Anonymous
Exceptional
12-15-2016
Great value, comfortable place to...
Pros: Very clean, nice decor, comfortable beds.
Cons: Nothing
10.0
Anonymous
Exceptional
10-17-2016
This hotel offers nice rooms,...
Pros: Staff was incredibly friendly and always helpful. Rooms were very clean and inviting.
Cons: Not much to say here!
10.0
Anonymous
Exceptional
10-15-2016
A Great place to stay,...
Pros: The room was very clean/modern with plenty of inside lights,granite vanity top/tub enclosure, ceiling fan, big tv, frig., microwave-I loved this room!(Great price too) Free wifi/Internet.
The staff was very nice and respectful.There is also washer/dryer next to office. The breakfast was very good with plenty of choices.I honestly could not have asked for more!!!
Cons: There is nothing here I did not like.
10.0
Anonymous
Exceptional
10-05-2016
Exceptional
Pros: beds was very comfortable friendly staff good location
Cons: there was nothing i did not like
3.3
Anonymous
Poor
08-07-2016
Bad bathroom experience.
Pros: The breakfas, the TV been like mine and working fridge.
Cons: The bedroom door stain or incomplete pain job, mold and mildew in bathroom ceiling and tub finishing not finished and if I had noticed it the first time I gotten their I would have ask for another room. Couldn't sleep well after that n my allergies was aggravated in this room.
7.9
Anonymous
Good
08-02-2016
Comfortable bed but poor air...
Pros: The breakfast was fine and easy to find everything.
Cons: The air conditioner unit was very noisy and it wasn't cold enough.
7.5
Anonymous
Good
07-22-2016
Very nice clean !
Pros: Very nice clean,beds where comfortable!
Cons: The construction !
10.0
Anonymous
Exceptional
06-12-2016
Would definitely stay here again
Pros: The staff was very friendly and helpful
Cons: Bed was a little too firm
5.4
Anonymous
Fair
06-08-2016
Passable
Pros: The room had just been remodeled. It was clean.
Easy to get to.
Cons: The mattress was too firm, and uncomfortable.
The toilet was too short. Like most modern day motels, they put in the shortest one they could find.
Older folks do not like them. Wish someone would stop the trend.
10.0
Anonymous
Exceptional
06-05-2016
Exceptional
Pros:
Cons: Did not like second floor with no elevator.
5.0
Anonymous
Fair
05-25-2016
Passable
Pros: Room was clean, staff was friendly
Cons: Breakfast area too small, air conditioner didn't work in room very miserable trying to sleep
8.8
Anonymous
Excellent
04-07-2016
Fabulous
Pros:
Cons: The AC/heating unit much too noisy. Another noise, whose location I could not ID, waked me up several times during the night. Otherwise we enjoyed the stay.
5.8
Anonymous
Okay
03-22-2016
Room to expensive for the...
Pros: Staff was very friendly.
Cons: Hotel needs to be refurbished as the sofa sags when you sit on it & should be replaced.The Mattress is sagging & needs to be replaced & the carpet is coming unraveled & should be replaced. The rate for the room is much to high for the condition of the room!
9.2
Anonymous
Wonderful
12-31-2015
We enjoyed it
Pros: IT WAS VERY NICE..
Cons: 1 mattress was nice a d firm. The second one was much softer..
9.2
Anonymous
Wonderful
11-03-2015
My stay was very pleasant...
Pros: The price of the room and the cleanliness of the room was great!!
Cons: Check out could be at 12pm
7.9
Anonymous
Good
08-19-2015
Good
Pros: The rooms were very clean and spacious... My grandson loved the swimming pool and the breakfast was very convenient for my family...
Cons: The AC didn't get cold in our room (101) I turned it down to 56 in the middle of the night and it still didn't cool off...good they have ceiling fans in the room
9.6
Anonymous
Exceptional
08-13-2015
Best Western was all I...
Pros: After a long day driving, the room was ready as reserved. There was no problem checking in. The room was clean and comfortable. The employees were pleasant and helpful.
Cons: My only complaint was the A/C was a little noisy. I turned the fan on low and that helped some.
8.8
Anonymous
Excellent
07-28-2015
Questions about property
Pros: Place very nice!
Cons: There is a smell in the room we cannot figure out. The smell should be corrected.
The hotel is not a Best Western brand hotel chain.
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