Best Western Inn & Suites

AAA Inspector Rating
8.7
1493 I-35 N
New Braunfels, TX 78130- Map It
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
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AAA Inspector Rating Details (scale 1-5)
3.0
Overall
Room3.3
Bath2.9
Public Areas2.8
AAA Inspector Notes
Located on the northern outskirts of the city, this lodging was remodeled in 2015. Put your feet up on the comfy ottomans or get dreamy on their pillow top mattresses. This is a great location for accessing Canyon Lake, the Guadalupe River recreational area and Gruene, TX 60 units. 2 stories (no elevator), interior/exterior corridors.

Amenities & Services

WiFi
Swimming Pool
Pets Allowed
Fitness Center
ECO Friendly
Electric Charging
Accessible
Business Center
Type
Hotel
Location
I-35 exit 190; on southbound frontage road. Located in a quiet area. 1493 I-35 N 78130.
AAA Benefit
Members save 10% or more and earn 10% bonus Best Western Rewards® points when booking AAA rates!
Pool
outdoor.
Business Services
Available on premises
Room Amenities
refrigerators, microwaves, coffeemakers, high-speed Internet, wireless Internet.
Sports & Recreation
hot tub.
Guest Services
coin laundry.
Terms
2 night minimum stay - seasonal, cancellation fee imposed.

Guest Ratings

OVERALL GUEST SCORE
Good
Based on Ratings from 56 guests
Showing reviews 1 - 5 of 28
3.0
Anonymous
Poor
08-11-2017
I am partially disabled missouri dor z056229 exp 9-30-17. Picture on website looked like a more modern hotel.
Pros: Location.
Cons: No elevator. Cue tip on bathroom floor. Hair behind toilet seat. Crud under desk. Bathroom drain stuck. Had trouble with stairs. Cancelled last two nights.
7.0
Anonymous
Good
08-11-2017
The blow dryer in the room we did stay in blew up while I was using it, but the front desk replaced it with no worries. The staff was very nice and accomodating. I guess I just expected more, especially for the price we ended up paying.
Pros: The staff seemed accomodating
Cons: Upon arrival, they gave us a room and when we went to the room, the door was open...wouldn't close and we could not get it to close without slamming it shut. The safety lock was also broken. These room are outside entry, some are inside.
10.0
Anonymous
Exceptional
08-11-2017
Pros: friendly staff,clean,and a great location
Cons: NO. We were highly satify. I read a lot of reviews,some were good and some were bad.But we made a good decision staying here.
2.0
Anonymous
Poor
08-11-2017
I thought it rude not to be able to acomodate someone handicapped in hearing. I will never do another hotel other than a Hilton. their bedding is exquisite.
Pros: nearness to Gruene Hall and the Clay Fest
Cons: Could not hear the TV, it was on a low limit and we are hearing deficient. There was no manager or anyone to change it and front desk said she could not call the manager to see how to change it. ice machine and phone did not work. Pillows sucked.
7.0
Anonymous
Good
08-11-2017
Pros: Overall ok - price was decent, very small room, no closet (hanging bar in vanity area).Shower H2O pressure good, 12:00 check out GREAT! Any higher fee would be rip off. Front desk excellent, very helpful and polite.
Cons: TV - at loudest, almost had to hold breath to hear!! Cleaning crew WAY to early with 12:00 check out time (8:oo or so)Toilet set almost falling off, had to tighten wing nuts just to use (obvious pblm, why didn't clean crew fix?)
Showing reviews 1 - 5 of 28